Business ProfileforA Affordable Appliance Repair, Inc.

Complaint: A Affordable Appliance Repair, Inc. has not responded to my request to be advised of the exact amount I was charged for the non-emergency service call and diagnosis, the exact amount was charged for the part installed, and the exact amount I was charged for labor. On Friday morning at around 9 a.m., November 26, 2021, I called A Affordable Appliance Repair for service for an ** refrigerator that was not cooling. The woman who answered told me that a technician would not be available until the following week on Monday afternoon between one and five. On Monday, November 29, 2021, technician ***** arrived at around 3:30 p.m. He quickly identified the problem with our refrigerator as a faulty compressor relay and, without quoting me a price, within about 15 minutes had replaced the faulty relay with a new one. Note that I did NOT receive emergency service, as I called for service on Friday morning and did not receive service until Monday afternoon. He quickly hand wrote a ****. On the **** form, under DESCRIPTION OF WORK PERFORMED, he wrote several 4 digit numbers meaningless to customers. On the **** form, the section labeled service call was left blank. On the **** form, the section labeled parts was left blank. On the **** form, the section labeled labor was left blank. Covering all the blanks for Parts, Service Call, and Labor he wrote a big 365. As I have never had an appliance service that did not specify the individual cost of parts, labor, service call and diagnosis, taxes, etc., before totaling the final cost, I wrote the owner of the company to find out how my **** of $365 was calculated. To determine whether the **** was excessive, I sought information on what another area appliance repair service business charges for a service call and diagnosis and labor, and also what a reputable on-line appliance parts distributor charges for the same part that was replaced. To estimate the typical fee for a service call and diagnosis in the ************ area for appliance repair, I noted that another local appliance repair business had recently charged us $89.00 for a service call and diagnosis. To estimate the typical cost of labor, I noted that the business that charged us $89.00 for the service call and diagnosis had also charged me $111.00 for an hour of labor. To estimate the cost of the relay, I went to the Appliance Parts Pros website where I found that the ** Compressor Overload Protector Assembly EBG60663205 / AP5596102 Part Number: AP5596102 is sold for $36.09 plus $11.00 shipping and $3.30 tax. The total cost of this part is $50.38. In my estimation, I reasoned that if I had been charged $100 for the service call, $60 for the part, and $100 for 15 minutes of labor (at a rate of $400/hour) the total would add up to only $260. As I believe that a customer is entitled to know how a business has calculated a ****, on November 30, 2021, I wrote the owner of the company, ********************, asking exactly how much I was charged for the service call and diagnosis, exactly how much I was charged for the part, and exactly how much I was charged for the approximately 15 minutes of labor. It is now December 30, 2021, and I have received no response. My complaint with A Affordable Appliance Repair is that the business has not responded to my request for the exact amount I was charged for the service call and diagnosis, the exact amount was charged for the part, and the exact amount I was charged for labor. Sincerely, *****************************