Complaints

This profile includes complaints for Rehab Medical, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rehab Medical, Inc. has 35 locations, listed below.

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  Rehab Medical, Inc.

  3750 Priority Way South Dr Ste 100 Indianapolis, IN 46240-3815

  
• 

  Rehab Medical

  5024 Tennessee Capital Blvd Tallahassee, FL 32303-7812

• 

  Rehab Medical of Cinti

  2860 Cooper Road Suite 200 Cincinnati, OH 45241

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  Rehab Medical

  1116 E Houston St Ste 102 San Antonio, TX 78205-2126

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  Rehab Medical

  2700 Northeast Expy NE Bldg C Ste 650 Atlanta, GA 30345-1845

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My moms E-chair has been having problems for the last 6 months. There is an office about 45 minutes from us but the company cant keep help as well. Its sad the corporate office have to take orders on the chairs when an office is near by. Also there are not many techs to these offices R-medical havelike 2 techs per office. The doctor signed the paper work around X mas time why is my moms chair still not fixed. Its almost April. This company needs to be investigated, not only am i complaining here, i will be leaving documentation on FB, Instagram and TT

  

  Business Response

  Date: 04/08/2025

  Thanks for bringing this complaint to our attention. I have called and left a voicemail for the customer's daughter. We will work to resolve all issues once the call is returned. Not able to access the customer's account with the name on file. At Rehab Medical we are committed to resolving all issues in a timely manner. 

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My doctor prescribed an electric wheelchair for mobility. Rehab medical reached out to me regarding this. Went through the whole process and was told that I had great insurance and I would not owe anything. Being out of work on disability for the past year I could not afford any expenses. Chair was delivered and the person delivering it stated I owed nothing and there was no copay. I accepted deliver. A month later Im getting a bill for a thousand dollars which I dont have and they are refusing to take it back. Never stated 5 day return policy.

  

  Business Response

  Date: 03/14/2025

  Thanks for bringing this complaint to our attention. I have spoken with this customer and advised that there is no charge on our end. They will need to contact their insurance provider to get this resolved. The customer has also been advised that they are beyond our 5 day return policy. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a brand new wheelchair from Rehab Medical7/2023. The chair is cutting off and leaving me stranded since I received it. The batteries, the motor, the joy stick, the joy stick cable have been replace. This has left me stranded multiple times. I have a van with a lift to help me transport the chair for dr ****** trips to the grocery etc. I am waiting for my next appointment to have the batteries replaced for a second time. At this point, I would like to have the chair replaced since it cannot be repaired. I have found that if I get out of the chair, it works. Sitting in the chair it will cut off after about 20 mins, I have to put it on the charger and it will go another 20 mins. After the 20 mins, it will only move a few inches before stopping. If I get out of the chair and have someone walk next to the chair using the joy stick, the chair will work, or if you are sitting in the chair it will go backwards. I have explained this to numerous employees at your offices and the repair men, but they just keep replacing the parts and this is NOT fixing the chair. My repair appts get canceled with not call to me and this has happened too many times to count. I had an appt on 2/17/25 to have the second set of batteries replaced, I called to make sure they were coming and was told yes. Then I got a call back the repair man called in sick with the flu, rescheduled for today 2/18/25 because that was the only time they could get me in for over a month. I called today to make sure they were coming and was told my appointment was rescheduled for Friday 2/21/25, No one called me again, to tell me this after I have been waiting all day for the repair man to show up. I will not be home on Friday and was told I would get a call back to reschedule. It is 5:21, no phone call. I have called and complained, cried, been frustrated and feel at the end of my rope. Please have someone who is willing to take responsibility for your products&service review my calls and repair logs.

  

  Business Response

  Date: 02/19/2025

  Thanks for brining this complaint to our attention. I spoke with the customer and advised her that the parts are in to resolve her mobility equipment issues. We are also calling her today to get her scheduled. She is aware that we will keep going until her equipment is fully functional. She is happy with the resolution plan and steps. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks.

  Customer Answer

  Date: 02/19/2025

  Rehab Medical Customer Relations Manager ***** **** contacted me. We agreed to have the new batteries replaced on 2/19 /25 and allow 2 weeks to see if the chair is still defective and unusable. May I keep this complaint open until I receive a fully working chair? Since this issue has been going on with repeat promises to have the chair repaired since 7/2023, I would like to keep my complaint open until the chair is repaired or replaced. Thank you

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mothers power chair will not charge. I called rehab medical to report the issue and request a service appointment. I was told that we are at fault because we should have been charging the chair 12 hours per day. I explained I was not aware of that. I explained my mother is elderly and I will take responsibility for the charging going forward. I explained that we were sold this chair by a representative from rehab medical. He states that ******** pays for repairs to the chair. He also states that once per year Rehab Mesical would come out and service the chair. (Examining the tires, etc). The customer service representative I spoke with stated that the only way a customer received service is to call and request it. (They dont schedule annual servicing) she then went on to say that there is a process where they have to have 1]-2 days to generate paperwork to send to the doctor. (In order for ******** to pay for the servicing) Once the doctor fills out the paperwork and sends it back- then they would schedule someone to come examine the chair. I asked for a timeline. The customer service representative stated they do not have a timeline to expect the needed repairs. I explained that moma depends on her chair. She replied thats why you should have charged the battery. She was ****, borderline rude. I called back hoping to get a better response from a different person. I explained to the second enployee that moma had an appointment with that doctor the next day. I asked for the documents to be emailed to me so that I could hand deliver to the MD for faster response. They assured me they would email the documents and provided me with an email to their service department to send the request to. I emailed them as they requested. I did. It receive the documents u tul the day after momas appointment. I complained about this via email. The employee literally responded with a thumbs up emoji. Find another company.

  

  Business Response

  Date: 11/21/2024

  Thanks for bringing this complaint to our attention. I have spoken with this customer's POA and apologized for the inconvenience. I advised her that I am expediting the repair order.  I will keep her updated until this is resolved to her satisfaction. She was satisfied with the resolution steps. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Rehab on Fri.11/15 to let them know my power wheelchair was not charging. They said someone would call ***** hrs. No one called. I called again on Monday to let them know it was charging but still wouldn't move. I asked for an update from them. They said someone would call and have me try some things to unlock the wheelchair. No one called. I called again on Tuesday and they were not able to tell me anything new. I called on Wednesday and still nothing new. I can only talk with an answering service and they know nothing new to tell me. I asked to speak to someone over them and so they put me on hold and then come back and transfer me to the service ***** and I sit on hold for a long time and no one answers the phone. The chair is my only way around as I do not have legs. I just want them to do what they say they will do. Call me and fix my chair !!!

  

  Business Response

  Date: 11/21/2024

  Thanks for bringing this complaint to our attention. I have spoken with the customer's POA and advised that we have a ticket in process to resolve all issues with the equipment. I will keep her updated until this issue is resolved to the customer's  satisfaction. At ********************** we are committed to resolving all issues in a timely manner. Thanks. 

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year in July 2023 a lady and a gentleman came to my home while in my home the lady kept asking whose home was it and I told her my husband owned the home when she was not their to ask about my husband's home I thought she was their to measure me for a power chair then I didn't hear from them for a minute then I was at my adult center at **************************** when I received the call saying that they were bringing me my power chair when they bought the chair in I was happy because it was a white power chair less than a week later I called them and I asked them to take the chair back because it didn't recline in the back for the problems I have with my back while calling again a young lady that works for rehab medical told me that I had the wrong chair I continued calling them and calling ************************ as well Anthem also called them and asked them to give me the proper chair I continued to call them and they continued to not want to come get the chair I have continuously called Rehab Medical asking them to pick the chair up until this day they will not take the chair back I am going through physical therapy at ******************************** and while going to physical therapy they have also told me with all the body ailments that I have this is the wrong equipment for me the physical therapy people have tried to work with their power chair company in the hospital and they have also said they don't think they can do anything I'm asking for the right equipment for my body ailments I ride in the chair I have to sit slanted everyday while in this chair and being very uncomfortable I cannot go like this for 4 more years

  

  Business Response

  Date: 11/21/2024

  Thanks for bringing this complaint to our attention. I called the customer and she stated that she will call me back. I am awaiting her return call. Once she calls back I will explain that she received the correct chair in July 2023. The chair was prescribed by her physician based on medical necessity. The notes are showing that we explained this to the customer previously. We can work to resolve any current issues with the mobility equipment. The chair is beyond the return period which has also been explained previously per our notes. Awaiting call back to explain. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For about 5 months my daughter&#**;s wheel chair has not been functioning. The cable where the shifting in the chair is and the breast strap aren&#**;t currently working. The breaks are wiggly and that along with the breast strap issue it causes her not to be able to be transferred from one place to another, the drivers don&#**;t want to run those risks. They have come out about 6 times and nothing ever gets fixed. I tried to call them on numerous occasions and they never answer, or they transfer to a recording message. Ultimately nothing has been done. This has caused her not to go to school and she enjoys going!

  

  Business Response

  Date: 11/07/2024

  Thanks for bringing this complaint to our attention. I have spoken with this customer, she has been visited by our technician today. We have parts in process to expedite repairs. She is happy with the resolution steps. I will keep her updated going forward.. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Needed a Wheelchair after receiving the terminal ALS diagnosis in December of 2023 Worked with Rehab Medical to order a chair in Early 2024. Waited for Insurance to approve, received chair in April ******* October of 2024, Rehab medical calls and states we owe them money for the chair. Company states Insurance did not cover chair and we owe Rehab medical money for the chair. Rehab medical refused to take the chair back, said it was past time they could do so, we just owe them them money. Never once did anyone tell us we would be liable for paying for this chair. It was delivered based on insurance approval. Now, we are being forces to pay thousands of dollars because this companies lack of transparency or abilities to file claims appropriately. Bait a switch. Unfair business practice. Lack or full transparency of charges. Please investigate so another family isn't taken advantage of in this way.

  

  Business Response

  Date: 11/04/2024

  Thanks for bringing this customer's complaint to our attention. I called the customer and left a voicemail. Per insurance guidelines the customer is responsible for the ************ balance due. We have made payment arrangement plans with this customer so that he can keep the equipment which is medically necessary. The equipment is beyond the return period. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a patient who has ************************************** and am trying to obtain a Power Scooter through Rehab Medical *** and they are not assisting me with the process as should be happening per everything I am being told. My insurance doesn't require my ordering provider to have a Pecos certification number for any *** and has approved and paid numerous claims all year long and also approved another authorization previously for this same type of item with another company which I requested to have reversed due to other concerns I had. At this time, **** (Mgr in ******, ** overseeing ****************** and *******************(*******, ** Sales **** have essentially stonewalled me and told me that I will not receive any further assistance whenever my insurance is readily willing to approve and pay for the equipment and I desperately need the assistance however I can't seem to make it through to anyone in ******* in the insurance team to get further escalation or resolution in the matter and I'm seeking this through this BBB complaint at this time. I'm requesting the company's insurance department director to contact me directly so I may further obtain help in the issue.

  Customer Answer

  Date: 11/04/2024

  I have attempted reaching out directly to the business regarding the complaint, however to my disappointment, they are stating they are not in receipt of any complaint regarding myself from the BBB. I am hoping you might be able to assist with confirming their receipt please?

  

  Business Response

  Date: 11/04/2024

  Thanks for bringing this complaint to our attention. I have spoke with the customer and he is aware that the Director Of  Insurance will be calling him to explain the Pecos certification process. He has been updated and is looking forward to the call from our Director.  At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

  Customer Answer

  Date: 11/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I have briefly spoken with Ms. ******** that is correct however further follow up is required from other staff members within the organization in order to fully address my concern and accordingly I must reject this response as being resolved and am awaiting the promised contact from local personnel to continue the process of my order with the company. Once I have been able to some level of success complete my order to submission with my insurance company, I am happy to close the complaint however at this time my matter still requires further action from the business per their commitment. 
  
  Regards,
  
  ****** ****** Jr
  

  Customer Answer

  Date: 11/05/2024

  I spoke to Ms ******** ******* along with my insurance company on the line yesterday and during our conversation it was our joint understanding that the matter was going to be forwarded back to the local sales personnel for file and order completion and once that had been done then they could and would make an exception in my case to submit the authorization to the insurance and then file the claim as long as I was willing to sign a form agreeing to financial responsibility in the event that the insurance company should falter on the claim once the authorization was obtained which I agreed to do. For this reason I rejected their response and am further awaiting the promised actions to occur per the company. 

  

  Business Response

  Date: 11/18/2024

  Thanks for bringing this complaint to our attention. A voicemail has been left for this customer. We have ordered his requested equipment and will be keeping him updated. I am awaiting his return call. At Rehab Medical  we are committed to resolving al issues in a timely manner. Thanks. 

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 9th 2023 rehab medical provided my husband a custom wheelchair. We have had so many issues most we never got solved and moved on. Fast forward July of 2024 one of the front wheels came of the entire metal housing while my husband was in it. I called for weeks with no response I filled a complaint here on the BBB site and the called and multiple weeks latter they repaired the chair.Just when we thought we were done with this company. This week 10-1-24 the other wheel on the wheelchair fell off while the chair was in use.I called and ******* answered we had dealings with him before so I was hoping he would help us. ******* informed me he got a promotion and could no longer help us. ******* transferred me to the ************** and **** answered I told **** what I needed and she told me she is in the winter heaven area and she would transfer me to *************** then for some reason **** starts laughing I asked her why she was laughing at a disable person almost falling out of the wheelchair.**** then returned to the phone telling me the ************** isnt available.I put a request on line to have a call from the service ***** I need them to repair or replace this chair. ******** paid for this chair and it has not been a usable safe wheelchair.Please help my husband get his mobility back.

  

  Business Response

  Date: 10/07/2024

  Thanks for bringing this customer's complaint to our attention. I left this customer a voicemail. I am awaiting call back. Once a call back is received we will work to expedite repairs and resolve all issues in a timely manner. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

  Customer Answer

  Date: 10/17/2024

  This issue isn’t resolved yet.I have an appointment for them to come look at the wheel chair 10-18-24 .

  They will assess what needs to be done