Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Busy Bee Movers on 11/12/24 to request a quote for moving a 3 BR 3000SF house to the same size house. "Crystal" quoted me $214/hr for 4 men, and $179/hr for 3 men. I asked for 4 ********* said a 3000SF house should take 8 hrs with 4 men. I agreed to her quote and reserved the move. On 11/20 I called to confirm, and ******* took my credit card number for a $200 deposit.On 11/26 movers arrived at 9:15am with only 3 men. The ******* (*****) told me one guy didn't show when I told him I asked for 4 men. He also said he had called the office asking them to send another guy. The 3 men told me all day our house needed 4 guys and it would have taken "8 to 10 hours maximum." They finished at 11:00 PM. We were exhausted and had planned on them finishing around 6:00PM as quoted. When they pulled up their blankets from our new carpet that was laid the day before, the blankets left black marks on the carpet. ***** took pics of this. When it was time to pay, ***** called the office and they wanted to charge me for 15 1/4 hours!! I said 4 men would have taken no more than 10 hours, so I'd pay for 10 hours at $214 hour as quoted, not $179 for 15 1/4 hours. ******* at the office called the owner who wanted to "split the difference." I objected saying there would be no difference to split if staffed properly, and I shouldn't be overcharged for their management issues. I agreed to $2500 total. They charged my card for $2500 when it should have been $2300 since I already paid $200. The next day I saw my SS fridge that they moved was dented. I sent before and after pics of fridge to the owner (****) along with pics of the dirty carpet inquiring how to make a claim, along with requesting $200 refund and received no response. Later we saw movers spilled the glass rocks from firepit & bent the handle on a filing cabinet. I would like $200 refunded to my credit card, the dent removed from our fridge (or door replaced) & $50 refund for carpet cleaning.

  

  Business Response

  Date: 12/16/2024

  Im sorry to hear that that our crew did not meet up to R Miltos expectations on 11/26. 
  
  
  
  
   Actually when R Miltos booked her move it was scheduled for a 3 man crew. It wasnt until a few days beforehand when I had rehired an employee that had worked here years prior that we told R Miltos that we may have an extra man available that day and if she would be interested. We explained that its $35/hr more but with the time saved it comes out as a wash either way cost wise. 
  I dispatched a 4 man crew to her that morning but when the guys arrived at the fuel station the one employee (****) had stomach cramps bad and we felt it was best not to send him with the crew. That is why his name is crossed out on the contract. 
  Also, the fact that we only collected a $200 deposit when she scheduled is indicative of a 3 man crew. 
   ******* gave R Milto the rates and a ballpark estimate over the phone. As always, onsite estimates are available if someone wants a more accurate estimate but that was not requested. 
  The move went good according to my crew that started at 9am and finished at 11pm + the 1.25 hr service charge. 
  The grand total was $3,173.43 minus the $200 deposit made the balance $2973.43
  That is when R ***** refused to pay more than $2500.00 which left a balance of $473.43
  Having a 4th man or not having a 4th man would not have made any difference whatsoever to the final cost from my 34 years experience. 
  Also, claims can only be made once the original amount due is paid in full. 
  However, I know and have friends in the Milto family and am willing to forgive the $473.43 balance as well as credit $200 back to her card just to resolve this matter. 
  
  
  Please let me know if this is acceptable or not. 
  
  
  Thank you
  
  
  **** Burkhart 

  Customer Answer

  Date: 12/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  While I accept and appreciate the $200 credit for the agreed upon price of $2500 total, I do not agree with the owner's account of what transpired and do not accept that.  In fact, I never spoke with **** during the booking, confirmation, move, billing, or any time at all.  When I emailed him about these issues - twice - he never replied.  His reply to my complaint with the BBB was the only time I heard from him.  

  Matt's response is not in line with the facts.  I have copious notes of all my interactions with Busy Bee when booking as well as the other moving companies contacted, and with a 3000 sq ft house moving to a 3000 sq ft house, I indeed requested 4-men.  Upon the arrival of the 3 men, I asked where the 4th was since that was what I had scheduled.  The moving ******* told me the 4th guy called in sick and how they requested another man but the replacement was not sent.  

  The owner makes no mention of remediation of our fridge that was dented by the movers, our new carpet that was dirtied by the movers, and the other issues we had mentioned in the original claim.  

  Also, upon inquiry with my family members, no one knows the owner as he claims.  If any reader is considering using Busy Bee for their move, please read and believe all the Yelp reviews.  

  Regards,
  
  **** *****

  
  

  

  Business Response

  Date: 12/18/2024

   

  We feel we have addressed all issues of R Miltos

  Everything that I originally stated of how everything transpired was based on facts 

  Also, R Miltos agreed to use the 3 man crew at the agreed rate that morning and the move was completed accordingly. The total bill was $3173.43 minus the $200 deposit = $2973.43 balance in which R Miltos agreed to only pay $2500.00 of it leaving a balance of $473.43 + $200 credit out of goodwill = $673.43 of credit out of goodwill 

  Sincerely 

  **** Burkhart 

  Customer Answer

  Date: 12/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  **** ******** has not addressed remediation of the dented refrigerator or soiled carpet. 

  Regarding acceptance of the 3-man crew, I was not given an opportunity to deny service since I already paid the deposit.  Additionally, I had to give possession of the house the following day so needed to move that day.

  **** ******** was not present at any time nor did he ever speak with me.  Im not sure how he knows all the facts, as there were other things that happened regarding his crew that I did not mention. 

  Regards,
  
  **** *****

  
  

• Initial Complaint

  Date:01/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company almost $1300 to move my items, including disassembling them and putting the beds back up. I was told AFTER the fact they couldnt put the bunk bed back together. After, my items were left in the middle of the floor and the movers left without notice. They quietly snuck out of the door. This was horrible service. Not only did they secretly sneak out the door, the driver kept all of the screws and bolts for my bed, causing us to not be able to sleep in our beds. This was true for our son as well.

  

  Business Response

  Date: 01/20/2023

  I am sorry you were not satisfied with the service. As we explained and per contract, we do not assemble bunkbeds and or toddler beds for liability purposes.  We understood you were on a budget and only wanted to pay for movers until 5pm. They stayed a little longer than that even as well as discounting the move over $239.00

  Attached are gps screenshots to collaborate their times and a copy of the contract.

   

  Again I'm sorry we did not meet your expectations but we did the best we could do under the circumstances.

   

  Sincerely,

   

  *************************