ComplaintsforBlossom Chevrolet

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2013 ***** Cruze 11/17/2023. I bought a 36 month bumper to bumper warranty for the vehicle. I contacted ETHOS GROUP letting them know that I was paying the car off 18 months early. I was informed to contact the dealership to fill out a cancellation form. May 17, 2024 I reached out to the sale person *****************. *********** told me to come see ***************************** in the finance department. May 23,2024 I came to see ***************************** about the cancellation form. ******************* was rude and kept debating with me about there no cancellation form for ETHOS GROUP. He told me that he would reach out to them. I was rushed out of his office. May 30,2024 and June 6, 2024 I contacted ETHOS GROUP to find out ***************************** never sent the form.

  Business response

  06/13/2024

  Mr. ***** did come in on May 23rd,2024, and cancelled the referred contract. The cancellation form is dated 05/23/24.

  
  The process of cancellation is not instant.The effective date does remain as 05/23/24 for the purpose of prorated refund calculations as that is the date of cancellation regardless of when the check is processed.So the amount of the refund will not change.

  
  We confirmed that the form was sent to ************ They started their cancellation processing on 06/06/24 (a day before Mr. ***** logged this complaint).

  
  We verified with *********** that they cut out checks on a weekly basis on Thursdays. So the next batch of checks will be issued on 06/13/24.

  
  Once Ethos has printed the check, they will send it out to the address that Mr. ***** provided on the cancellation form.

  
  We hope that this clarifies Mr. ***** doubts and ask him for some patience to allow for processing times.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have a 2014 Chevrolet Spark. I brought this car brand new from Blossom back in 2014. I paid the car off approximately back in 2019. On or around 08/12/2022, was the first time the transmission went out on the car. I gave them a check totaling to $2,628.04, to fix the issue. One month later the transmission gave me issues again on or around 9/1/2022; and I wrote them a check for $102.00. Then I have another check dated 1/09/2023 for the amount of $328.00 because of another transmission issue. I have taken my car to Blossom to fix my transmission over 10 separate occasions! My car is my only way of transportation to and from work. Blossom promised to fix my transmission so many times but have resulted in my car being stuck in the shop for weeks. Furthermore, I have had to come out of pocket for SEVERAL rental cars via Enterprise. I would have never had to get a rental car if Blossom would have fixed my transmission from the beginning. I have lost about 5 days of work because of Blossom's negligence in "fixing" my car. My car has quit on me in the middle of the road, and almost caused a fatal accident. *****************************, an employee (service advisor) literally has told me to find my own way to and from work, and Blossom wasn't responsible for providing me a rental car, even though that car has been to the service center 10+ times for the same issue. She showed me no empathy towards the situation Blossom created for me. I would like my money back, and I want Blossom to reimburse me for the rental car bills. I would like Blossom to give me another car, courteously without any payments considering this has been an ongoing battle for 2 years since 08/2022 and I have been a returning customer for ********************.

  Business response

  04/16/2024

  The Customer (***************************) did purchase a vehicle (2014 Chevrolet Spark) from Blossom Chevrolet on or about 06/22/15 and has been bringing it to Blossom for mechanical and maintenance services over the years.

  On or about 08/01/22 the customer did bring the vehicle to us with ******* miles. ** the time it was out of warranty both by time and by mileage. It needed a transmission which we replaced, and the customer did pay for it.

  Since then, the customer has had the transmission replaced multiple times initially under parts warranty and on later occasions by customer assistance from ************** as it was outside of the scope of the parts warranty timeline/mileage limitations.

  Blossom Chevrolet has installed these transmissions by certified technicians in accordance with GM guidelines and instructions. ************** also had a field engineer inspect the vehicle in person.

  We understand the customers frustration. The mechanical problem is not related to the installation hence Blossom Chevrolet is not responsible.

  Because of her experience, we have made every effort to accommodate the customer including requesting ************** to pay for additional transmissions outside of the parts warranty timeline/mileage limitations. We also requested them to assist with car rentals which are not covered by parts warranty claims. The allowance for a rental was approved by ************** due to a parts delay in one instance and as goodwill jester in another instance. Blossom Chevrolet has also assisted with some of the car rental cost.

  To remedy this last visit, ************** has offered the following:

  1-To purchase her vehicle back at fair market value ($1,500)
  2-Issue an owner loyalty certificate for $1,500 towards the purchase of a new or used vehicle.
  3-Pay $1,500 of current rental charges.

  The customer has been informed of the remedy. ************** is waiting for the customer to coordinate the planning of a date and time.
  

  
  

  Customer response

  05/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  I am still thinking about the offer they made me.

  However, I don't believe it is enough for me they never really fix my car at all until I called the BBB. I am thinking about going to the *********************** on them.

  Please, don't close my case On Blossom they treated me like I was not a pass customer. I have bought several cars from *****. This is not right at all.
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***************************

  
  

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had my vehicle repaired by two different mechanics for the same issue that blossom Chevrolet service department said was wrong with it. When I sent my vehicle back to them to have the tcm they tried to cite the same issues. When I told them that it was impossible to have the same issue for the same part from two different mechanics. They then tried to cite other issues that I know were lies because I seen the part before, during and after installation the second time around. The technician that was brought out to explain the issue then says they were able to communicate with the tcm the first time but that's what we were told the issue was the first time. I am now having to have my vehicle towed once more to have it programmed and probably have repairs done that were not originally needed because their technicians. As a gesture the manager offered to not charge me for the programming but how are you charging me for something you weren't able to do? If repairs are needed that were not needed before I will be contacting a lawyer.

  Business response

  04/05/2024

  On 11/08/2023 the customer requested a *** program. We were unable to program the *** because it was not communicating.She authorized diagnosis time, and we determined it needed a new ***. The customer declined the service to repair the problem.

  On 03/27/24 the customer requested a *** program after the vehicle was worked on by two different repair facilities (not Blossom Chevrolet). We were unable to program the *** and requested additional diagnostic time to determine the cause.

  On Thursday 03/28/24, the customer assumed the vehicle was diagnosed incorrectly the first time and filed the BBB complaint.We were notified in Friday 03/29/24 of the complaint.

  She had been explained the first time by the shop ******* (prior to the complaint) that we would have to check further to determine what was the problem. She did not believe what we were communicating to her.

  On Monday 04/01/24 after the BBB complaint,the customer came in person to speak to us. She was explained again yet did not understand until we lifted the vehicle and showed her how the *** had been installed incorrectly and why we were having trouble with the programming. We asked for 2 hours of diagnosis and if we could fix all what was found during those 2 hours, we would include the programming.
  

  The next day, on 04/02/24 she authorized the work to diagnose the vehicle.
  

  The following was completed:
  

  A) We dropped the oil pan from the transmission to perform the work.
  B) We repositioned the manual shift shaft position switch (sensor on the valve body that indicates the gear) to its correct position (had been installed incorrectly elsewhere).
  C) We installed the *** pass through sleeve. It should have been installed at the other shop when the pan was dropped to install the *** there.
  D) Made sure the new programming was working and transmission shifting accordingly.
  

  On 04/03/24 the customer picked up the vehicle and then came back on 04/04/24 stating had issues with the transmission.

  When test drove with the shop ******* it was clear that the new issue was related to the torque converter and not related to the performed job.

   The torque converter failing cannot be determined unless the transmission is functioning properly.

  The customer understood and we are happy to have been provided the opportunity to clarify and resolve the initial concern.

   

  Customer response

  04/16/2024

  I did not receive notification that the business responded. The information they gave is incorrect. Can this be responded?

• Initial Complaint

  06/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I made a call to Blossom Chevrolet on June 9, 2023 on or around 11:15 am and spoke to a cells representative with the phone number ************ for vehicle with the vin:*****************. The vehicle is listed for $87,980. I ran a filed a credit application and up on doing so the representative then said that they are charing a dealership markup of $15,000 just because the vehicle is popular. I then tried to explain to the gentleman that it is illegal and false and deceptive business practicing to falsely advertise the price a vehicle and then try to ask for an inflated price of $15000 just because your dealership believes or your personal opinion is the vehicle is popular so you can charge whatever you please. I will also be filing an FTC complaint and Attorney General Complaint in regard for this matter. A consumer should have and does have the lawful right to be able to purchase vehicles at the retail market value and not be price gouged by greedy dealership who want to just line their pockets when monies that are not due to them. This is a violation of my consumer rights and I will hold this company liable for their false and deceptive business practices. Consumers shouldn't have to deal with piracy when it come to conducting consumer credit transactions with businesses. Why should I have to be ripped off for my hard earned money because of down right greed and fraud? This is completely disgusting and no consumer should have to deal with this type of behavior from a business.

  Business response

  06/13/2023

  ****************** did call our dealership in reference to the Corvette. He did not agree with the price we are selling the vehicle for, hence there was no transaction. He elected not to purchase the vehicle.

  ****************** is using the proper terms but is confused on the meaning. The **** (manufactured suggested retail price) is exactly that, a suggested price. The retail market value is the actual value of the vehicle on the market. Its up to the dealer to set the selling price of the vehicle (usually market based)and its up to the consumer to accept it or not.

  Our website shows that vehicle with a crossed out price precisely to discuss it further with any customers inquiring. Other third party websites with that vehicle listed have a disclaimer indicating a possible adjustment on the price.

  In addition,when ****************** called we informed him about the vehicle markup adjustment on that first conversation.

  We have not caused any damage to ****************** as we simply did not conduct any business.

  This is no different than buying a house in the current market conditions.

  We called and spoke to ****************** a second time yesterday 06-12-23 around 7:45pm to explain this to him; he refused to listen and stated that we were obligated to sell the vehicle at the ****.

  We would suggest to ****************** to work with a local dealership in *******, **. Maybe if explained in person he would understand the suggested pricing Vs. the retail market value.

  Customer response

  06/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The dealership claims the vehicle is at retail market value and that is false as you can see the attachment in this matter where it shows the vehicle manufacture suggested retail value. Marking up the vehicle because you claim the vehicle is popular you can just make up a dealer markup of $15.000 over the retail value of the vehicle that is suggested by the manufacture. In that case they can claim that any vehicle is popular and just add any value that they want. This is false and deceptive business practices. When dose popularity of a vehicle determine the retail value of the vehicle? The representative has assumed I don't know how vehicle pricing works but I am well versed in consumer law. My next step is to file a civil suit against for discrimination and violation of consumer rights and for false and deceptive business practices. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  06/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  It's been over 6 months since I bought a new truck here, and they still have returned the money from the bogus "warranty" coverages they sold that I canceled. The warranty company refunded the dealership months ago, but Blossom hasn't passed that money to the bank to apply to my loan. I've called & emailed, but they refuse to respond.Additionally, the listing on their website for the truck I purchased claimed it was equipped with a tow package. It is not. I've communicated this problem with multiple people at the dealership. They tell me they will seek a resolution, but never call me back.

  Business response

  06/06/2023

  After reviewing the complaint we have found the following:
  

  Regarding the tow package, if the vehicle had any type of build codes related to towing then it triggers the towing package features on the website.
  

  This vehicle did come with the following two codes: CTT (Hitch Guidance) and 5GD (Tow/Haul Mode) hence the tow feature triggered on the website. It is also displayed on the **** of the vehicle.
  

  This vehicle did not come equipped with Z82 (Trailering package) nor JL1 (Trailer brake controller), those features were not listed on the **** nor the website either.
  

  As to the cancellations: **************** did initiate a cancellation of four products in December of 2022.
  

  All four products were cancelled as requested in a timely manner.
  

  Two of the products were refunded the same month of December directly to the lender M&T Bank.
  

  The third product was refunded in February 2023 and cashed by M&T Bank beginning of March.
  

  We called M&T Bank and verified that they did receive the three refunds and applied them to the customers account.
  

  The fourth product had not been refunded due to an unintended clerical error. Unfortunately the employee **************** was working with did not investigate this further. This individual is no longer employed with Blossom Chevrolet.

  The cancellation was processed but the refund had not been issued. I have communicated with **************** yesterday 06/05/23 as well as today 06/06/23 to update him on the progress.
  We have issued a check for the refund of the fourth product. It was sent today 06/06/23 to M&T Bank via overnight delivery through *** tracking # *****************.
  

  We do appreciate the opportunity to have resolved this matter.

  Thank you

  Customer response

  06/07/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  It is frustrating that I had to spend so much of my time to fix errors from Blossom Chevrolet. 

  Regards,

  ***********************

• Initial Complaint

  12/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dealership lost our title to our truck purchased on 11/16/22. We still have not received our title 5 weeks later & the dealership has no idea where it is. Contacted Blossom the second week in December to try to see where the title to the new truck was, but, they said it was already sent. Blossom's answers are vague, contradict each other & do not make any sense. Supposedly, Fed Ex delivered the title to an ***** address with no other information on 12/6/22. We tried to resolve ourselves by contacting *****, **** ************, but they are saying never received the title. Now Blossom is saying ************ Fed Ex mailed the title back to them and they do not know where it is. We paid $150.00 for title processing fees and now are temporary tag on the truck is going to expire. We have no way to title the truck in our name & no way to get a license plate.

  Business response

  12/28/2022

  **************** purchased the vehicle on 11/16/22.

  The title paperwork was sent to Opus (third party processor) on 11/22/22. 
  

  Opus completed the **** forms and mailed them with the Certificate of Origin to the corresponding *** in ****.
  

  The **** *** returned the paperwork via regular mail to Opus without notice. Opus had not received it back at that time the customer called.
  

  As soon as we learned about the issue on 12/21/22 from the customer, we requested a duplicate Certificate of Origin.
  

  On 12/23/22 we sent via overnight a temp tag due to the extenuating circumstances.
  

  Opus informed us today 12/28/22 that they received the original Certificate of Origin today so we will have it back by the end of day tomorrow.
  

  When received, we will overnight the paperwork to **************** directly so that he can take to the *** himself.
  

  We spoke to **************** today 12/28/22 and kept him informed of the resolution.
  

  We apologized for any inconvenience. We explained that while we processed every step timely, unfortunately we cannot control outside circumstances that generated the delay.
  

  Customer response

  12/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************

   

  Excuses do not put plates on my truck.

  
  

• Initial Complaint

  10/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My SUV is currently being serviced by Blossom mechanics. I had to wait months before they could take my vehicle in for repairs. Now, I am waiting almost a month for the return of my vehicle and they claim when I call there are still "so many issues". My car has scratches and a scuff **** on the driver door. That is it. They claim they cannot find the matching color of my vehicle. They claim they are using a used part...I feel because I am a woman like I read in past complaints that they are taking advantage of me. They are in a "partnership" with Enterprise Rental next door to their dealership. I have been given a rental not at all comparable to my SUV, so I complained and received an upgrade...meanwhile Nationwide my insurance carrier is getting scammed and I fear my rates will increase because of their unprofessional nonsense. I am way over in days for the use of a rental car but that is my only transportation to work at this point.

  Business response

  11/11/2022

  We are happy to report that the customer took possession of the vehicle on 10/31/2022

  
  We understand that frustration a customer may undergo in todays environment regarding overall inventory. More specifically parts availability in this case which leads to longer repair times. Also if a part arrives damaged like in this instance, it must be re-ordered adding additional wait time.

  
  In this case the extent of the damage was beyond repair and the parts needed replaced.

  
  The insurance company is always involved in every step of the process hence nothing is completed without their authorization. They review the estimate before its approved. They determine if we should repair with used or new parts. They also cover rentals within the customers policy parameters.

  
  While Enterprise is readily available on site to facilitate getting a customer into a rental, they are a third party company unrelated to Blossom Chevrolet. It is ultimately the customers insurance policy rental parameters, vehicle availability and, the customers conversation/agreement with Enterprise that dictates what vehicle will be rented.

  
  A call was placed today 11/11/2022 to the customer to explain and address all concerns.

  Customer response

  11/14/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me considering when I took my car in again, recently I did not have to wait a months to get in and it was fixed in 3 days interesting. I feel making a complaint helped.
  
  
  

  Regards,

  *********************

• Initial Complaint

  10/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  September 27 I went to Blossom Chevrolet for my winter oil change and change/rotation of my tires. I have non-manufacturing tires that I place on in the summer and my original manufacturer tires for winter. I have a 2019 Malibu Chevrolet that my husband and I purchased at this Blossom Chevrolet. I have always went to this Blossom for all my auto needs. On this day I brought my automobile in. I arrived early and they took me in. After about 2 hours I was told that 3 lug nuts were broken and it would cost me about $856. I told the lady that they need to fix it but she said it was not their fault. She also said that this why they do not do non manufactured tires. I told her that NO one has ever told me this. The employee then said that their policy had changed and the only reason why they did touch my tires was because they checked my records and seen that they have done this in the past for me. I told her they need to do something. She went to spoke with her manager and he still said it was not their fault and she showed me the 3 lug nuts in her hands. Then she also told me they broke off 2 on one tire and 1 on another tire. I asked was my car ok to drive because at this point they wanted me pay for something that they had broke. I called the next day to speak with another manger over the service ***** I left a voice message for *****. He called me back the day after that. He wanted to over talk me and they said it was my stud that broke off not my lug nuts.When I said no one mention anything about a stud and why didn't they stop working on the tires after one lug nut broke off. They continue on and broke another one on a tire then a 3rd on a different tire both on the driver side. ***** did not say anything for a minute then trying telling me that he had to call GM to see if they could give him 3stud to fix my tires. The last time I'm spoke to anyone was September 30. I left another voice mail around October 4. As of today I have not heard nothing.

  Business response

  10/28/2022

  We understand the frustration that comes with trying to get a mechanical issue resolved.

  
  We agree with ****************************** in that she completes all her maintenances here at Blossom Chevrolet as well as purchased the vehicle from us.

  As to her concern, she came into the office this past Wednesday 10/26/22 to review the circumstances.

  We apologized for not assisting her in a speedier manner. We also reimbursed her for the cost of the repair since she did service the vehicle with us consistently.

  We appreciate her business and look forward to serving her in the future.

• Initial Complaint

  07/25/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 04/16/2022 i went to Blossom Chevrolet to trade in my 2009 Pontiac Torrent SUV that my mother had given me before she died 07/02/2019 without the title. When i went into Blossom before purchasing the car they had asked me if i had the title work, i had told them i did not have the title and did not know where it was so Blossom suggested if i had a copy of the death certificate, which i did and i paid a $57 dollar title fee on 4/17/2022 so they would be able to get the title process going quicker. They went ahead and let me purchase and take the 2013 ****** Rogue on 04/16/2022 the same day without me having the title to my old car because they told me they would take care of it. So on 4/16/2022 i traded the 2009 Pontiac Torrent plus $500 cash down for the 2013 ****** Rogue. 04/30/2022 a day before my temp. plates expire i go into the *** just for them to tell me that Blossom has not signed over the new car in my name, i call Blossom Chevrolet and ****** the lady at Blossom that was suppose to be taking care of the title work for my 2009 Pontiac Torrent answers and i explain to her that my plates expire the next day on 05/1/2022 and to see if i could get another temporary plate for my 2013 ****** Rogue until they sign the car over to me. *** tells me no she can't give me another temp. plate because it is illegal for her to do that and she could get into trouble. So then i asked her what am i to do with expired plates that i have no control over getting at the time and she suggested just to maybe use my old plates that were up to date even tho that is illegal also until she can get the process going for the lost title which i feel she should have started that on 04/17/2022. 5/25/2022 *** calls and leaves a message stating they wont let her get the title however signed the death certificate (older sister) has to do it but *** had put the car in Blossoms name so we had to fix Debs mess before filing for title. Blossom is being unprofessional and leaving threats now.

  Business response

  08/12/2022

  Towards the end of July we communicated with *********************** regarding the processing of her title on the vehicle she purchased. We apologized for any delays and made sure she had the proper information to register her vehicle.
  

  We verified that she was able to register the vehicle successfully as of 07/30/2022.
  

  Regarding the trade title and her requested resolution:
  

  At this time her trade title is being held by the *** due to a pending lien.
  She is working on resolving this matter with the ***.
  

  We communicated with her and agreed to wait patiently due to her extenuating circumstances.
  

  She has my direct contact information should she have any questions or need any further assistance.
  

  Thank You,

  Customer response

  08/15/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

  Yes they have made everything right and has fixed everything that needed to be fixed, thank you so much for everything.

  Regards,

  *****************************

• Initial Complaint

  02/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my truck to Blossom Chevrolet on ********* ************ ******* January 17th 2020 they kept it for about like 3 weeks when I went and picked it up it had damage to my roof water damage where someone had open up my sunroof and left it open I have pictures where is all fingerprints were somebody head open the roof I have damages of the roof in the inside I took it back for them to make it right they said that the third light is leaking but it's not leaking it wasn't leaking when I took it to them and I have had that truck for a while no problems with my third life or my roof getting wet in the inside so they would not fix it or make it right

  Business response

  02/25/2022

  ************** (customer) checked in his vehicle on 01/17/22 because it would not start.
  

  It was first diagnosed for a battery failure. Once the customer approved it for replacement the vehicle was further diagnosed for internal engine failure.
  

  The approval process was delayed as the customer was negotiating with the extended vehicle service contract company. The labor cost of the engine tear down up to the point of failure was not covered under the contract hence the negotiation on his behalf with them.
  

  Once we received final approval on 01/31/22, parts were ordered and the internal engine repair completed on 02/07/22.
  

  When the customer paid and picked up his vehicle he was concerned as there was a water stain on the ceiling above the rear seats within the cabin.
  

  He thought that the technician had left his sunroof open. We explained most likely he had a leak. After the recent snow storm, the accumulated snow on the roof melting made sense to us.
  

  To address the matter we offered to diagnose at his convenience and at no further cost to the customer.
  

  ************** checked-in his vehicle on evening of 02/14/22 and we diagnosed it the morning of 02/15/22. After several hours of spraying water on the roof, we found that the third brake light accumulated a substantial amount of water which later leaks into the rear roof and window.
  

  The technician also found long term permanent stains on the rear ceiling as well as long term corrosion around the entire back window.
  

  On 02/15/22 when the customer picked up his vehicle, we showed him the long term stains on the roof as well as the long term corrosion around the window.
  

  We also offered/showed a video demonstrating the substantial water accumulation within the third brake light.
  

  The customer stated it was just time to trade-in his vehicle as the cost of repair would include replacing the third brake light, the back window and the ceiling.
  
  Thank You,
  ***********************

  Customer response

  03/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************
  

  Customer response

  03/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************
  

  Customer response

  03/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Someone at Blossom Chevrolet needs to take accountability for the damage that was done to my truck due to them leaving my sunroof open. Since I've had this vehicle there has been several days of snow and rain and I've never had this problem. In the response from Blossom he stated that someone pointed out the leak to me. That isnt true I pointed the damage out. The truck was finished on February 4, 2022 because the warranty company called me February 4 and said the truck was ready. I waited around that Friday for Ray to call and tell me the truck was ready. Ray didn't call until February 7, 2022. Which leaves me to believe that the delay in calling was to let the damage dry because nothing else makes since. My truck was towed up there for not starting not a leak. And that is correct I did state that I just needed to trade it in, because not only is it messing up internally but now someone has damaged the inside. I just want someone to take accountability and fix this problem that occurred on their time, due to someone leaving my sunroof open. Instead seems as if they are trying to cover up what they've done. But still doesn't make sense because its rained and snowed plenty of days and I've never experienced this. 

  (See attached pictures)
  
  Regards,
  
  *********************

  
  

  Business response

  03/08/2022

  Here at Blossom Chevrolet we take pride in the work we do and we also take responsibility when we make a mistake as nobody is perfect.

  In this instance we cannot take responsibility for a long term pre-existing problem which I will address again at the end.

  When ************** pointed out the damage, we suggested the third brake light as the most likely cause. It was confirmed at a later date on 02-15-22 with a formal diagnosis at no additional cost to him. We even presented a video of the third brake light full of water (video attached). The stains on the rear ceiling as well as the corrosion around the entire back window could not have occurred in the short period of time in our possession. This only occurs over a long period of time.

  The theory of the sunroof being left open has no foundation because the seats and floor of the vehicle would have been heavily affected and it would have been very evident.

  The call on 02-04-22 had nothing to do with the job being finished. The advisor communicated with both the extended service contract as well as the customer on that day referring to the current job progress.

  We checked the repair order records and verified clocked technician time on the job for 02/04/22 (Friday), 02/05/22 (Saturday closed to the public) and, 02/07/22 (Monday) when it was completed. The advisor called the customer and left a message on 02/07/22 at 1:51pm to inform of the job being completed and ready for pickup.

  With reference to the snow, it was not a regular snow fall. It was a major snow storm hence the water accumulation on the roof was excessive compared to regular snow falls in past years.

  As to the core issue (the water leak): To take this a step further, because ************** does not believe that the third brake light is the cause (even though we demonstrated it with a video). We are willing to repeat the water test on his vehicle, but with him present so that he can see the water leak in person. He will need to allot about 3 hours and have it performed by 03/18/22.

  
  

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