Business Profile

Optometrist

Dr. Tavel

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dr. Tavel's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

14 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into Dr ********************** on 05/23/2025 and I was quoted 494 to make just the lenses for my old frames, and the lady even wrote it down for me. Now mind you that was for no vision insurance. So I stated that I would be back when my insurance kicked on June first 2025 and not once did the lady state the the price would change when I got insurance and when I went back they charged me 716 dollars because supposedly when you have insurance the prices are over 300 dollars more. When I ask the lady why so much she stated that the price is always higher for insurance because you get a in house discount paying it directly to them.
Business Response
Date: 07/09/2025
Our Director of Operations, *** **** contacted Mr. *** on July 3rd
******* called me this morning. I apologized for his experience and ensured him we would be retraining the staff. I offer him a complete pair of glasses, and he messaged me back saying,
"I do have a resolution if Dr ********************** will give me a pair of sunglasses and a pair of glasses. With the quality that I already have and I would be super happy. I dont even know if your getting my text messages"
I replied, "Hi *******, I understand that you were hoping to receive two pairs of glasses at no cost. At this time, I am only able to offer one pair of glasses free of charge. I apologize for any disappointment this may cause.
He replied back, "Sorry to bother you again, but I was told that thats a family owned business. Do I send the subpoena to them or do I send it to somebody else?"
Then on July 8th *** Wood spoke with Mr. *** and he was pleased to receive a complimentary pair of glasses.
Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They sold me a new pair of glasses that were the exact same prescription as my prior prescription and did not tell me that I did not need a new pair until I paid for them and went in to pick up my new pair. There was a problem with my vision using the new pair until thats when I found out there had been no change I. The prescription. I then shared my displeasure with being sold glasses I didnt need. I was ignored. I was told the problem was the new framed I picked out were too big and I needed to pick out a different size. I continued to instist they needed to refund my money instead of reordering glasses that they had sold me glasses I didnt even need. The manager told then no refund to make me pick out new frames. So I did. I have given them $10 from my debit card to mail the new glasses. 15 days later still waiting for them to arrive. They should have never sold me glasses to begin with by withholding information. Bad business!
Business Response
Date: 06/30/2025
Our Director of Operations, *** ****, spoke with ***** ****** and she will be receiving a refund for the glasses and has expressed willingness to visit a different Dr. Tavel location to select a better fitting frame.

Customer Answer
Date: 06/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
***** ******
Initial Complaint
Date:08/01/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Okay, about 2 or 3 years ago I bought some glasses and got the table. I had my glasses under insurance, which includes no line bifocals, which includes no scratch, the preventative, also includes glare so it doesn't glare my eyes and also includes tent 3 times I take in my glass expected table I. Have paid for them. They come up with some excuse saying oh well, that's not what was paid for this is not what was paid for I've asked them repeatedly to get another copy of of the original receipt to give me the lab's phone number they refused to do so. They refused to give me anybody's phone number. I cannot get anywhere with these people I've been without my glasses now for 6 months. Now I have my glasses. And?There's still no.tint to make them dark in the sun
Business Response
Date: 08/16/2024
On August 2nd our Director of Operations, *************** reached out to *********************** to discuss his experience.

During our call, I introduced myself and mentioned that I was following up on his complaint. When I asked if he had time to share more about his experience,he responded by asking if I had time to fix his glasses. I confirmed that I was available to help and encouraged him to share more about the issue.Unfortunately, he hung up on me before we could discuss it further.
We would like to remake ******************** lenses and add transitions at no additional cost if he would accept this offer.

Customer Answer
Date: 08/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
***********************
Initial Complaint
Date:06/12/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im not entirely satisfied with my recent experience with the business. I went in to get two pair of glasses filled because I have an upcoming trip. I wanted some new glasses. Probably a week after, I get a call that they cant be filled which was odd because I had the same pair before(just bought the same frame) in because the old ones broke. I kind of understand the other pair but the pair I had before(filled in 2021) couldnt be filled again? I didnt change the script or ask for extra special lenses. Neither were the glasses made differently, but I could accept that. But the bigger issues are when I picked them up, my glasses were scuffed in places and damaged. I planned on taking them elsewhere to be filled but I dont like the damage. And what really got me was after I talked to someone and the worker said theyll be in touch to try to fill the same glasses, I waited for any kind of answers. Come Thursday it would have been 2 weeks since I heard from them. I called in Monday to check on the status, they made it seem like they were being filled and all was good. Not even 5 minutes later I get a call with the same issue. Turns out, my glasses had just been sitting in the facility. No one bothered to tell me this when I could have just gone somewhere else already. This made me not want to be return to Dr ********************** and its a shame because Ive been going there for years. Not because of my glasses not being filled because thats understandable. But you damaged my item(s), and just left my products there sitting and basically holding onto my money until I had to call in for an update to get them and my money back.
Business Response
Date: 06/28/2024
Our Director of Operations, ***************, spoke with ******************** yesterday and she was happy to accept a $300 frame credit on her account to compensate for the damage to her frame. We have also arranged for her to receive services from a nearby Dr. Tavel, and she is satisfied with this resolution.
Initial Complaint
Date:05/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My sister recently experienced some unforeseen health problems and shes been back and forth to the hospital and her glasses ended up missing or stolen from the hospital so I called to see if they can be replaced and ***** told me the only way to have this done is to come to the office and fill out paperwork. I did advise them I have POA for my sister and I live in another state so can they email me the form to fill out and was advised they couldnt because its a HIPAA violation. I work in healthcare and we email information to people all the time so thats a lie. I told ************ just need her glasses replaced, shes in a rehab. There was no help at all!!
Business Response
Date: 05/15/2024
Today's date 5-15-24, Our Director of Operations was able to speak to ******** regarding her sister's glasses. We are going to remake the glasses and ship them to the rehab facility.
Initial Complaint
Date:05/08/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAD MY EYE EXAM 2,02,2024 AND WAS TOLD MY GLASSES WOULD BE THERE IN TWO WEEKS. WHEN I WENT TO GET THEM THEY WERE NOT CORRECT, WITHOUT PUTTING THEM ON MY FACE AND MARKING THE CORRECT LINE FOR THE TRIFOCAL, THEY WERE LAYED ON THE **** AND MARKED. PROMISED TO BE AVAILABLE IN TWO WEEKS. THEN THERE WAS ANOTHER PROBLEM, FINISH WASN'T RIGHT, NEXT PAIR HAD A SPECK ON THEM AND THEY WEREN'T RIGHT. SAME THING FOR NUMBER THREE PAIR OF GLASSES. I WAS ASKED TO GO BACK AND HAVE THE GLASSES MEASURED SO THEY WOULD BE RIGHT ON THE 4TH PAIR AND THEY WOULD BE THERE TODAY MAY 7TH. WELL, ANOTHER EXCUSE SO HERE WE ARE WITH MORE EXCUSES THAN I CAN COUNT. MY FIRST AND LAST VISIT TO DR TAVEL'S OFFICE.
Business Response
Date: 06/05/2024
Our regional supervisor stated he replied to several days ago (*************************). The decision was made to refund the patient. Thank you.
Business Response
Date: 06/05/2024
Our regional supervisor stated he replied to several days ago (*************************). The decision was made to refund the patient. Thank you.
Customer Answer
Date: 06/05/2024
I'm still getting the run around having been told the glasses which had a corrected prescription were to be delivered last Tuesday and received a phone call that they would be delivered June 4th, then received a call and was told the lens are on back order and they have no idea when they will arrive in ***********. This is beyond comprehending how Dr Tavel's office can still be open. This terrible ordeal started on Feb. 29th 2024 and I still don't have the glasses that were paid for by ANTHEN, *********** PLEASE HELP ME GET THIS IRRESPONSIBLE COMPANY TO GET MY GLASSES TO ME.
Customer Answer
Date: 06/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
I'm still getting the run around having been told the glasses which had a corrected prescription were to be delivered last Tuesday and received a phone call that they would be delivered June 4th, then received a call and was told the lens are on back order and they have no idea when they will arrive in ***********. This is beyond comprehending how Dr Tavel's office can still be open. This terrible ordeal started on Feb. 29th 2024 and I still don't have the glasses that were paid for by ANTHEN, *********** PLEASE HELP ME GET THIS IRRESPONSIBLE COMPANY TO GET MY GLASSES TO ME.

Regards,

*********************
Initial Complaint
Date:03/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Eye exam in December, ordered 2 pair of glasses, paid a deposit of over $200.00. I was never contacted the glasses were ready. I called in January, both pairs ready. One pair unacceptable, needed new lens. I paid the remaining balance, still no glasses 3 months later. I want a refund since obviously this organization is criminal, steals from customers. I have contacted them twice about this issue however no return call. Avoid this place
Business Response
Date: 04/04/2024
*****, the assistant manager at the *************** has resolved the issue with ****************. She allowed him to voice his concerns, apologized, and adjusted off the balance **************** owed to make up for the delay on the order.
Customer Answer
Date: 04/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
The issue hasn't been resolved. I paid for a second pair of glasses that have never been received. Criminals
Regards,

*************************
Business Response
Date: 04/25/2024

On 4-12 our Director of Operations spoke with *************** and this is what she was told.
****** sent that message prior to receiving the 2nd pair of glasses. I spoke to him today and apologized for his experience. I asked him if we could make him an additional set of glasses or if there was anything else we could do. He said the Assistant Manager **** took care of everything, and he was happy.

********
Initial Complaint
Date:03/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went in on the 22nd and ordered my glasses and was told 2 to 3 weeks. It has now been 3 weeks and they are still just telling me it will be a few more days. In this time period my daughter went in a week after me and has already received 2 pairs of glasses all while i cant even get an update as to why my glasses are taking so long no going past the time i was told. If i would have known i had to wait a month to get glasses through this company i would have went elsewhere.
Business Response
Date: 04/04/2024
**** the office manager at ******** refunded ******************** 20% and gave him a warranty. The manager spoke to Mr. ************** and resolved the issue. The supervisor also reached out to ******************** to confirm the issue was resolved but have not heard back from him.
Initial Complaint
Date:10/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went in with my ** to order glasses. I explain to the girl ******* that I was only needing computer glasses not just readers since I use drug store readers for that reason. She asked the doctor there and said they would tweak the ** to make my glasses. I was told they would be done in 2 weeks it took almost 3. The day I picked them up from the store manager ******** told her they looked ***** and they were not right. She said to take them home and check them if they are not right bring them back and they will redo the lens at no cost. I went back to my doctor to make sure my ** was correct and they looked at the lenses Dr. Tavel put in the frames. They informed me they had only made readers, not computer glasses which my doctor calls an office lens. I took the glasses back and ******* said they would change the lens but it would cost me another $348.00 for that change. I was still within the 30 days to have the correction made. No offer of a refund or adjustment was offered. I took my glasses back to my doctor at ******** Optical and they had to make my office lens which cost me $189.60. I have the lens that Dr. Tavel made incorrectly. I am happy to return the lens and I would like them to refund my $162.00. My husband had glasses made the same day and his are not right either. He is taking his back today.
Business Response
Date: 10/04/2023
Per management we are going to refund the cost of the lenses to the patient,
Customer Answer
Date: 10/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
*************************************
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The side black piece as you see came off I bought them in.2022...It took about two weeks to said it covered by your warranty a month went on and I called about the status and they said it was on back order so I would have to wait for 4 to six weeks... Ok but before that they said it would take a minute because they were coming from *****..So I received the glasses back ...And I can say those are not my frame they bowed out, Like a person with a bigger face than mind had it on...So I get the glasses back and now the s**** want even tighten up on the lenses ..So they took them back again and of as right I don't have my glasses or frame..But my deal is why would you say they on back order and ther coming from ***** ...I contacted ******* and they told me we wouldn't work on your glasses because of optimal reasons,and that they won't even touch them. SO WHERE HAVE You BEEN TAKING MY GLAASES and frame...CAUSE YOU DEFINITELY SAID IT WAS *******... If I'm paying **** dollars and you wouldn't even let me even try them on until I give you rest of the money now...Wow..I reached out to their corporate manager *************************** and she has not yet returned my email I even gave her my phone number..TY
Business Response
Date: 07/17/2023
Our staff spoke with ********************* and this was their response:
I spoke with this patient, and he is happy now. He was just confused at what was taking so long and received some mixed responses on where his glasses were. He received them yesterday and is now satisfied. I did explain to him that we did order from ******* but that we did not send his glasses to Cartier, we fixed them at our lab once we received the piece that we ordered. Due to the delay and confusion, I did offer to refund him $100. He was very appreciative of this and happy with the resolution. He did say that the service from the staff was good, he was just really confused about his order. I let him know that we do have new staff that *** have also been confused about the situation.

@*********************** can you process a mail check refund in the amount of $100 to ***********************? I updated the address in his account to where he wants the check mailed.

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Dr. Tavel is NOT a BBB Accredited Business.