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Business Profile

Pet Grooming

Cruelty Free Dog Grooming and Pet Taxi
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my dog to get groomed by ******* and upon arrival he was cut shorter than expected but I had a car full of children and needed to get home. Once I got home I inspected his grooming and noticed cuts under both eyes and hits ear. I contacted the groomer the next day as I was upset and wanted to be polite. She acknowledged her concern over the cuts under the eyes that I sent pictures of and apologized. I observed my pup over the next few days and the wounds got worse. I messaged her again about my concern of needing to take him to the vet and asked for a refund to help pay for the bill. She tried to say there was something else wrong with him when he was perfectly fine with no wounds prior to bring groomed by her! She is obviously not a professional!

    Business Response

    Date: 06/12/2023

    We are very sorry that you were not satisfied with your experience.   We ensure the safest grooming experience possible here and pups do require daily brushing in order to keep the length longer.  There is a high risk at the cost of the pups safety where we as groomers do make a call from professional experience to pick the safest length.  There is a risk for *********** that jump around and pups that wipe at thier face with thier paws uncontrollably that they can get scrapes during the process from thier reaction to grooming actions like water on the face area.  We could not offer the advice that you were asking for because the many variables that require a professional veterinarian to determine to cause and treatment.  We do offer advice on in-between at home care or what tools to use.  We also make the time available for the pups here to have one on one appointments in order to ensure they recieve the safest, most stress free, kennel free experience possible.   We do appreciate your feedback and wish you and your pup the best.  

Cruelty Free Dog Grooming and Pet Taxi is BBB Accredited.

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