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Find a Location

Kayak Pools Midwest has 1 locations, listed below.

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    Business ProfileforKayak Pools Midwest

    Pool Contractors

    At-a-glance

    Customer Reviews

    4.29/5stars

    Average of 150 Customer Reviews

    Customer Complaints

    62 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    Location of This Business
    845 E 65th St, Indianapolis, IN 46220-1670
    BBB File Opened:
    6/22/1994
    Years in Business:
    30
    Business Started:
    6/22/1994
    Business Incorporated:
    6/22/1994
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    20
    Alternate Business Name
    • American Marketing Group, Inc.
    Business Management
    • Mr. Michael Klein, President
    • Ms. Adrienne Jenkins, Manager of Quality Assurance
    Contact Information

    Principal

    • Mr. Michael Klein, President
    • Ms. Adrienne Jenkins, Manager of Quality Assurance

    Customer Contact

    • Ms. Chelsea Brumfield, Manager of Quality Assurance
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    62 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/19/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    We have been in contact for a pool from Kayak Midwest. The saleman took items off of our pool without our permission. The financial lady sent us to install before we even knew the final price and what it all included. Due to lack of communication and not taking our calls, I chose to cancel the pool. ***************, personally called me on Saturday at 1:30pm on the 15th of June to state that he was unhappy with how we had been handled. Let us know our sales guy was terminated and that he would be happy to deal with us from now on in getting everything canceled. I have since then have gotten emails that state that they will not be canceling our pool and we owe them 25% of the price when we never even had a final price. Of course, now that the email continue to come in, ***************, who stated he would personally handle our cancellation has not been in contact with us since Monday when he stated that he would make sure it is all canceled by COB Monday the 17th. We have an email from *************************** that they were in the process of cancelling everything out. Then we get another email from ********************************* that it won't be canceled, even though they moved us to install without a final price. We are not working with another pool company who is local and hasn't hidden any costs from us. Our lender knows that. We have not paid any monies to Kayak and ask to never be contacted again. Our next step is our lawyer if this continues.
    Read More

    Customer Reviews

    150 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Melissa E

    5 stars

    07/11/2024

    We love our Kayak poll! we got a 12x20 for just myself and the husband. My advice go bigger.

    Kayak Pools Midwest Response

    07/12/2024

    Thank you for sharing your experience with your kayak! We're thrilled to hear that you and your husband are enjoying it. Your advice about going bigger is notedgetting the right size kayak can definitely enhance the experience. We hope you continue to have amazing adventures out on the water!

    Local BBB

    BBB Serving Central Indiana

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