Complaints

This profile includes complaints for Greystone Property Management Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greystone Property Management Corporation

  8383 Craig Street, # 240 Indianapolis, IN 46240

• 

  Greystone Property Management Corporation

  4100 Continental Court Indianapolis, IN 46227-9402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My previous senior independent living complex known as The Landmark at ********************************************************************************** is in direct violation of the ******* of *********** and Consumer Protection Laws for failure to refund the security deposit within the 21 day period beginning on June 1st 2024, as stated in WI State Statutes. This complaint is being filed on June 22, 2024 ************ has changed hands numerous times within the last three years (1) Capri Communities, (2) Greystone Property Management, and (3) ************************** It has been stated that Greystone Corporation a.k.a Greystone Property Management is still the legal owner of this senior independent living community. I strongly recommend that seniors obtain a blank copy of the lease (28 pages), review this organization's structure in great detail before signing any lease agreement. I am aware of previous BBB's and Apartments.com "F" rating for Greystone Corporation a.k.a Greystone Property Management.In final resolution, with regards to WI State Law violations, the responsible parties must issue a full and complete security deposit refund plus daily interest until it is received by this complainant without any more excuses or intentional delays.

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living in my apartment since September 2023. October 5th my neighbors started making noises that are so loud at all times of the day that I cannot sleep. My mental health has taken a downturn. It sounds like a body is being dropped or a someone just jumping up and down. I cannot sleep at all. I have made multiple attempts to contact the office, and nothing has been done. I am not even hardly staying in an apartment I pay for because the noise disturbance is so bad. I have called security over 10 times. Nothing has happened. I have to call Phx PD due to the neighbors coming to my door confronting me or due to the noise disturbances at 1am, 2am, 4am, during the daytime hours. The apartment leasing management refuses to do anything about it. They offered me to end my lease $3k to end my lease. Why do I have to pay for lease to end when the tenants are not abiding by the rules. I have suffered from mentally. I have been diagnosed with depression, anxiety due to the lack of sleep and constant disturbance of my peace. The apartment stated I sent the video recordings 4-5 days ago showing the leasing management the noise disturbance. I have called Phoenix PD at lease 6-7 times. they have also addressed the leasing off with no resolution.

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *****************************. I reside in ****** **. We rent an apartment in the complex called ***************. Owned by a Greystone Property Management. For the last two years my apartment has been without AC in this triple digit ***** heat. All of last year the made no attempt to rectify the situation. No matter how many times I report it. They come out look at it, put in freon, but never replace or repair it. Next couple of weeks, were sweating again. But they always want rent ON TIME! They say the parts needed are in high demand, but how long is to long? I'm not the only tenant with problems. There are numerous others with a variety of complaints. I don't want to keep ranting, but what is one to do? What can you do, if anything?

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property Management has nasty attitude and refuse to do better. Ive submitted more than once a complaint when it rains there is a pool in front of my door because the drains are clogged. When its cold and wet that same area ices over. Car break-ins happening in the city and when we call 911 they tell us until more cameras are in the garage nothing they can do to help us. Property management communication to the residents is poor unless they are sending a reminder to pay rent or they are having a gathering at the leasing office. Example since they permanently closed the residents gate, the only entrance we have if theres an issue with that gate they refuse to notify us its being worked on. So when residents show up we are unable to enter then either have to reverse if no one is behind you or have to uturn to get in line at the visitors entrance. Maintenance request only happen once I go into the office and have to ask when will it happen after waiting a week with no update. Every month Im charged an additional fee stating I do not have renters insurance, they say its the new system they switched to causing this issue. Well if its their system shouldnt they have it fixed after 4 months?

  Business Response

  Date: 08/22/2023

  *****-

  I called and spoke with **************** yesterday, 8/21/23.  **************** does not live on one of our properties so this complaint does not belong to us.  He stated he resides at Prada at Midtown and we do not own or manage any sites in *******.  

   

  If there are any further questions, please feel free to reach me at ********************** or ************.  

   

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive asked continuously going on 2 years for them to replace my stove because of the simple fact it stays on without it actually being turned on which keeps one of the eyes on top burning hot to the touch which makes it a fire hazard and put the entire apartment building in danger but yet have they made any effort to support my needs in this case .yesterday I decided to cook a meal of spaghetti once I took the pot off the stove to drain the noodles and place it back on the eye it let off an high electrical deadly shock which could have killed or caused major damage to me after it finally I guess blew a breaker some not all the lights were either out or deam ac wont come on with it being a 100 degrees today its must definitely needed it fried most of my electronics and Im stuck not being able to cook . When I called and reported the issue to the 24/7 on call maintenance man and explained the situation he asked was I on fire as if it was a joke I replied no and from there he was very unprofessional and said he cant come out which in fact hes supposed to be an on call maintenance for emergency situations .he said that he would be out in the morning and not one person has showed up to do anything to help I reached out to the office assistant about the matter and as always shed put in a ticket that never gets addressed Ive been hearing this for almost 2 years after I told her that wasnt going to work she hung up in my face once I pulled up to the office she was out talking to the maintenance man like my situation doesnt even matter to her because she doesnt have to deal with it I do I spend $1,075 every month Im never late just to not be noticed by management and at this point Im very upset and frustrated thats why Im contacting corporate because they are no help to at all and I really need this matter handled and addressed immediately thank.

  Business Response

  Date: 06/28/2023

  I have received the complaint regarding repairs as outlined in complaint number 20163258.   I have not been able to locate a resident by the name of the complainant in our system.  With no property name indicated I have to assume the complainant's address is the location where the repair is being requested.   

  Greystone Property Management Company does not own or operate property in *******, ***********.   

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied to rent an apartment at ************************ in ****** in February 2023 and submitted a $300 deposit with the application. However, due to some circumstances that arose, I was not able to rent the apartment. I notified the office atThe ********** in ample time (within 48 hours) to have my $300 deposit returned. They assured me the check was on its way and guaranteed it would be returned within 30 days. Over 90 days later, no money has been returned to me. I have repeatedly followed up with the management at The ********** who have told me they will get this resolved and get my money returned. Lots of talk, no action. They blame the problem on corporate which will not, they say, return their calls or respond to their emails. Meanwhile, I continue to wait on my deposit. This is not acceptable. Greystone Property Management, which owns The **********, is negligent here and treats people with disregard. Show me the money, Greystone. Its mine, after all. I would have never provided money to them had I known they would keep it! Poor management. Poor communication. Poorly run company.

  Business Response

  Date: 06/12/2023

  We believe the referenced complaint number is addressed to the wrong party.   Greystone Property Management Corporation does not own any properties in ******, and we are not familiar with a property named ************************.    

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***************************, and I would like to make a formal complaint. On the 27th of December, I went to the Office with a complaint to the secretary working at ************** apartment block that my Wi-Fi was not working. For a whole year, I've been calling my service provider Centurylink, thinking it was an issue with my modem or the phone line being used for the *** port in the apartment. I have spent countless hours with Centurylink to see if they would be able to fix the issue with my wi-fi. More than ten technicians sent by Centurylink have come out to assess the problem, and all of them have said it was an electrical problem with the underground cabling coming from the main box in the complex. One of the technicians even went to the office at their request to explain what exactly the issue was, and the technician very clearly explained to them that the issue was an electrical issue instead of a phone line issue. At the time of writing this message, on January 17, I went to the office because management has a tendency not to communicate with their tenants and essentially leaves them in limbo. The secretary claimed they contacted the regional manager for ********** Apartments, and they relayed to me that the regional manager claimed that the issue was not an electrical issue with the main box, but with the phone line in the apartment, all without sending an electrician to either take a look at the main box outside or to take a look at the phone line in my home. With that said, I have lived here for ten years now, and every time something goes wrong in my apartment, it takes months before anyone is sent to assess and fix the problem. I expect something to be done about this, as I need an electrician to be sent to my apartment to properly fix the problem with the cabling so that I may receive proper Wi-Fi in my home. I am a tenant who has always paid my rent on time with no issues, and all I ask for is for this problem to be resolved with no issues.

  Business Response

  Date: 02/13/2023

  Thank you for sharing the information regarding the complaint from ******************************* - requesting management intervene / repair a purported electrical issue impeding the use of Wi-Fi in Ms. ********** apartment.  
  
  In response to Ms. ********** request, we did in fact have a licensed and insured electrician come out to the apartment community to assess whether there was an issue with the electrical lines at the apartment home in question. The Supervisor / Estimator at *****************************************, advised that after completing his assessment, it was determined that the electrical supply lines are in good repair and that that they are not affecting Ms. ********** ************* in any way.
  
  ***************************************** relayed this information to **********************, as well as the leasing office and suggested reaching back out to Century Link. In as much as the management office is unable to schedule service on behalf of the resident, we advised ********************** on January 31, 2023, to reach out to Century Link and provide the assessment response completed by ***************************************** confirming that there was nothing wrong with the electrical supply lines. That same day, a service technician responded to the community and communicated to the property manager that the internet in Ms. ********** apartment is in fact working fine. The technician further explained that the actual issue is that ********************** is needing or wanting 80 mb vs. the 40 mb that she is receiving. The Technician further advised that the service will not support 80 mb at the apartment,however the service is and has been working as intended. It should be noted that 40 mb is relatively fast compared to the global average speed and enough to be classified as broadband With this speed, 2-3 users can multitask simultaneously and share connections without connectivity issues.
  

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sent me a text in June or July asking for my income information outside of my lease-renewal period. I questioned why they needed this information and refused to furnish it since this is not within my lease window. My lease was re-signed March 1st. She asked about my income, and told me they needed this information because they are making this affordable housing. I do not qualify for affordable housing. Since this time, I have received several "lease violation" notices and a tow tag on my daughter's car. Despite telling her that our cars had been vandalized by egg throwing and such. In addition 4 days later I received an email demanding that I provide proof that my daughter's car had been repaired by 1p.m. or they were going to have it towed. I was not home. I work an hour away from home and normally would not check my email during the day. My husband is home during the day, and someone could have walked down to the office and asked to received proof or the demands. All of these things are being asked or demanded of us as they are attempting to get rid of all tenants who do not meet the low income test.

  Business Response

  Date: 09/15/2022

  We have received the complaint regarding *************** Apartments and have reached out to communicate our willingness to work with the complainant on terminating their lease agreement without penalty and our intention to work with housing agencies to provide confirmation of positive rental history.   A copy of the e-mail is attached.   

• Initial Complaint

  Date:07/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We been living in one of the property since February still waiting for a dryer to get fixed there no one ever in the office there trash all by the ******** it's a health problem and rodent problem we were promised a pool that's not even up and running but I signed paper promising a washer dryer that works and I can't even do wash I pay ***** a month to have this and I can't use it get me a **** new one I can't keep affording to go to the laundry mate every **** week no one takes care of this property there birds nest all in the dryer units outside of the apartments which is a fire hazard this is rediculus that we get treated this way when we pay all this money no one cares for the people that live here.

  Business Response

  Date: 07/25/2022

  ******************************* is a current resident at one of our properties and he expressed some concerns over maintenance and upkeep items at his apartment community.  Our Regional Property Manager met with *************** on Monday 7/18/2022 to discuss his concerns.  We are following with a few different contractors to remedy these items and have agreed with **************** to keep him informed of the progress of the repairs.