Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The utility charges with this company has been an ongoing issue since I moved into their apartment. They use a "RUBS" system that charges tenants unfair monthly bills. Every single month, I've had to contact them regarding my utilities charges. My first bill was $353 and I wasn't in the apartment for a full month. Had I paid it without questioning it they would have continued to charge whatever they wanted. After comparing bills with a Caucasian neighbor with lower utility charges only then *** says it's not a race issue, ohh we figured it out your square footage is wrong in the system. If I had not compared with this neighbor they would have continued charging me whatever they wanted and being rude every time I have questions. They refunded me for all the months of incorrect charges. I thought surely this shouldn't be an issue any more. The following two months charges my ************* bill doubled and my electric bill quadrupled. There is absolutely no way a 2bdrm Apt should have an electric bill of $283. I've rented numerous single family homes and have never had an electric bill that high. The lack of transparency and consistent battle of fair utility charges is a complete nuisance. Now the excuse is winter months when I moved into the apartment in extremely hot summer months & the utilities were not this aggressive once corrected. Our trash picks up twice a week & has been since I moved in. How does a trash bill fluctuate every month if they are being billed by Waste Management the same monthly fee? How does my water bill double when it's myself and my 7yr old daughter here every month? We deserve transparency and equality for all tenants.

  

  Business Response

  Date: 03/28/2025

  We have already addressed this issue and are happy to share all documentation to justify these bills.  

  Customer Answer

  Date: 03/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The days they are charging for the electric bill overlaps. 12/30-1/23 & again 1/11-2/11. And it is simply not possible to use $283 worth of electricity in a tiny 2bdrm apartment. 
  
  Regards,
  
  Sierra Long
  

  

  Business Response

  Date: 03/31/2025

  PMI Midwest has worked with ****** on this matter.  We did have an issues with square footage and that issue was resolved.  PMI Midwest has been working with this tenant on this matter.  Everything is correct and the bill was high.  This is a total electric apartment and ******* was one of the coldest record months in over a decade.  Everyone's utility was high in the month of *******.  We understand this may be a higher bill then usual but it is correct.  In addition, to say this is a race issue is disheartening and quite frankly appalling to PMI Midwest.  

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have raised my rent, incrementally for 6 months, ending in $210 increase. However, the flood light on our building has been out since last October of 2023. And now the flood light on the next building, apartment 7 and 8, is also out. They have promised and claimed that the flood light has been fixed. It simply has not been. The lady next door to me in apartment 5, is very ill. This lack of lighting is not helping us. I work 40 hours a week, and had to put a solar light on my door which is quite small it only works on sunny days. I am asking for the flood light to be replaced on a building and the building next door. They call this a high standard of living to explain the sharp increase in rent. I don't see it. I have been texting them since October. They told me the handyman said he fixed it which he did not, and promise that it will be there soon. But it never has been fixed. So please get them to do this. Thank you so much.I have Night Time pictures, but don't know how to upload them. If you have a way I can send them I'll do it. Thank you again, ******* *****

  

  Business Response

  Date: 01/27/2025

  The lighting issue will be fixed this week.

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* *****

• Initial Complaint

  Date:05/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are claiming I made all of these damages. These were already there when I moved in. Plus they werent the original leasing agency. The previous lease is attached. The 2nd lease which they charged me for again I cant see because it was on my account with their company which they locked me out of. If I made these damages I would understand and pay them but I did not. My sister helped me get it ready to move. We scrubbed it and replaced lightbulbs and batteries. They claim I lost a handle on the window. What would I do with that. The bathtub looks like someone stabbed it. The cabinets were faded when I got there. And I had to clean mouse p*** out of the furnace. I cleaned. They did not. It was not painted when I moved in. The allegations that I damaged everything in every room is ridiculous. I lived alone and that company added fees on whenever they felt like it. Ive been ripped off from them since they took over. I tried contacting the actual owner so I could discuss this these issues with him but he never contacted me back. His name is *************************** and his phone number is ************. Im also including the lease fee which I feel I was unjustly charged along with the amount of my deposit. Thank you

  

  Business Response

  Date: 05/13/2024

  PMI Midwest is currently working with ***** on this matter.  We have advised her to file a dispute with our office.

  Customer Answer

  Date: 05/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************

  This shouldnt have been a thing at all   I sent him an email and I told them to consider that my dispute   I will print it out but Ill probably print out what I sent them and include it with my dispute letter   

  
  

• Initial Complaint

  Date:03/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Manipulating rent overcharge rent for months Ive paid for, adding frivolous amounts of charges

  

  Business Response

  Date: 03/12/2024

  ******* is welcome to contact ************************* at PMI Midwest to discuss this matter.  She can be reached at ******************** or call ************.

  Customer Answer

  Date: 03/13/2024

  Spoke with leasing agent he says hes going to charge the highest amount of late fees he can go , he doesnt care 

  Customer Answer

  Date: 03/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Spoke with leasing agent he says hes going to charge the highest amount of late fees he can go , he doesnt care 
  
  Regards,
  
  *************************

  
  

  Customer Answer

  Date: 03/13/2024

  I paid Double rent in DECEMBER 2023 SECTION EIGHT REVISED MY INCOME AND RENT , also CREDITED JANUARY for my overpaid rent byPMI LEASING , PMI Leasing AGREED OF ALL THE CHANGES, WHEN FEBRUARY CAME PMI Leasing DOUBLED BACK TO JANUARY 2024 TO BE REPAID AGAIN WHEN THEY AGREED THAT MONTH WAS CREDITED AND NOW CHARGING FRIVOLOUS AMOUNTS OF CHARGES WITH PMI LEASING ALSO SAID THEY WILL BE CHARGING $15 a day with added charges. 

  

  Business Response

  Date: 03/14/2024

  *******,

  Just needs to contact our office and speak with ************************* to get this matter resolved.  ******** can be reached at ************ or ***********************************

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at my place of residence for 13 years. I have parked in the same space for 13th years. There are guest spots and assigned spots. My assigned spot is farther away from my door than the guest spot, so naturally I park in the spot closest to my door. I received a notice from the office saying that I am in violation and that they are going to kick me out of my place because I park in the guest spot instead of my assigned space. I pay my rent in advance, I keep my place clean, and I don't bother anyone. I am a good tenant and I feel like I'm being discriminated against for parking in the spot closest to my door. I've asked them to simply change the spaces since it's such a big problem that I park in the spot I've parked in for 13 years and no response. I truly believe this is a ***** issue not worthy of eviction. I am at a loss for words that this is even happening to me. We have had several property managers in the 13 years I've lived here and the latest one is the absolute worst of all, and like I said before, parking in the guest spot has never been an issue all these years! It makes you wonder why it is all of a sudden.

  

  Business Response

  Date: 02/29/2024

  This individual has the wrong company.  We do not manage the property they live in.

  Customer Answer

  Date: 02/29/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  Ghatana Burden

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was towed from there property. I am a resident and never received any type of notice about parking pass. Our communication is via text and these came via email. They never sent me a parking pass states thought my unit was vacant. They took ownership and jacked up all the price.

  

  Business Response

  Date: 01/23/2024

  ************************* is a resident at one of the apartments we manage.  ******** did receive notice of the need for a parking pass at his apartment and it is also posted at the apartment parking area that it is a permit only parking area.  we have attempted to communicate with ******** with no response.  In addition, ******** is in breach of his lease due to the fact he is running an Airbnb out of his apartment, which we have proof of.  He has also been late with his rent for over 6 months straight.  His comment about taking over ownership is also incorrect.  Ownership has not changed, so his reference to ownership jacking up the price is false as well.    

• Initial Complaint

  Date:11/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terminated my lease with a 3+ month worth of rent and fees for around $4000. After all payments were made, they posted another near $3000 of new charges based on their move out inspection. However, for nearly all of the charges they were either already mentioned in my original move in inspection (showing I received the home in that condition), or they are normal wear and tear or landlord responsibilities (like paint the wall for $350: there's no reason I as a tenant should have to pay for them to paint their walls, or paint closet doors or the front door not due to any damage or anything).

  

  Business Response

  Date: 11/30/2023

  We do have a process if a tenant wishes to dispute their move out charges.  They can reach out to ************************* at *********************************** or call her at ************ and she will discuss this matter.

  Customer Answer

  Date: 12/01/2023

  In addition to being evasive and intentionally negligent in this matter in the interest of pursuing higher profits, the company has a history of inadequate response resulting in me being forced to find alternate housing for over a month as they would repeatedly fail to address serious plumbing issues that had been mentioned and filed more than a few times. Ultimately having more than 3 different companies come but refused to address the root cause resulting in severe flooding of hazardous sewage for over a month. Furthermore, they have left me without an oven for over a week leaving incapable of the opportunity to cook my meals at home when all they needed to do was replace the heating coil, but they had no urgency or care about me as a tenant. All of this with no concern for my well being or the quality of experience for their customers. 

  Customer Answer

  Date: 12/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  In addition to being evasive and intentionally negligent in this matter in the interest of pursuing higher profits, the company has a history of inadequate response resulting in me being forced to find alternate housing for over a month as they would repeatedly fail to address serious plumbing issues that had been mentioned and filed more than a few times. Ultimately having more than 3 different companies come but refused to address the root cause resulting in severe flooding of hazardous sewage for over a month. Furthermore, they have left me without an oven for over a week leaving incapable of the opportunity to cook my meals at home when all they needed to do was replace the heating coil, but they had no urgency or care about me as a tenant. All of this with no concern for my well being or the quality of experience for their customers. 
  
  Regards,
  
  *****************************

  
  

  

  Business Response

  Date: 12/04/2023

  PMI Midwest does not agree with this complaint.  We were not evasive nor negligent in this matter.  There were two different plumbing issues - one was the kitchen sink leaking into the basement and this was addressed immediately.  The other was a collapsed main line that did cause sewage back-up which was cleaned up immediatelely.  There was a few day delay in getting the main line replaced as we had to get two companies to assess and quote the issue and then they had to get it on their schedule.  On the oven, yes it did take a few days as we had to get the vendor out there and then the vendor had to diagnose the issue and order the part.  As is prevalent in the news, contractors are at a high demand and supplies are in short order causing delays with issues like these.  At no time were any of these delays due to our negligence nor evasiveness to this matter.  PMI Midwest makes no money of of these situations nor does it cost us any money.  We have no incentive to delay these matters.

  Customer Answer

  Date: 12/05/2023

  I have been responsibly attempting to communicate directly with this company but have yet to receive ANY communications directly from anyone there. Before I can commence with the dispute form the items stated in the Move In Inspection should be removed as theyre not up for dispute. Those items would not be disputable due to the fact that they were mentioned at move in.

  Secondly, they are screening and avoiding my calls in addition to not providing any contact since I reached out about these issues and was promised a call back. 

  Thirdly, the basement was not fixed in a week or two. It took over a month, and they did NOT clean up the sewage as if you go today you would still find dry sewage in the basement since their plumbers did not clean up after themselves and there was no cleaning service purchased. 

  The amount of indisputable items in their move out form is roughly $1000 and that is before the disputable items like painting the walls which were not painted or damaged and are in the same condition. 

  The responsiveness on these complaints without any attempt at communicating with me (the actual tenant) shows the deeply dishonest and evasive business practices. I have even had to resort to calling from different phones just to get anyone to answer their company line. 

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April, 2022 I hired them to manage my property rental. I just got home and tenant moved out. During the initial contact with maint. mgr. we spoke of items to be done, I told him on two occasions that I did not want gutters on the garage!. They installed them. They charged me for a used refridgerator but never replaced old one, They installed a bathroom fan that was not asked for by renter and then did not install correctly.They removed a antique mail box from front of house and never returned to me. I came back home in 6 months into our agreement and fired the PMI Midwest. I did not get back in my home till the very end of July and found out some of these things when the tenant moved out. I kept all emails and records and can produce them when needed. I dont know the exact cost of how much the literally took from me. Havent figured out how much it will cost to have the ceiling fan in the bathroom vented correctly as they vented it into the attick. The antique mail box was something special to me and we had talked that they were going to secure the mailbox that i had on front railing and thats where i got my mail. Instead the threw that away, bought a cheap one and then took the antique mail box off the front of the house and replaced thier buy. ****** looked to see how much the charged me for that yet. I figure they owe me money. I'm not trying to take ANYONE!! I just want to be treated correctly

  

  Business Response

  Date: 08/23/2023

  We have not managed for ************** since October of 2022.  In addition, we have not received any communication from ************** since then.  ************** is more then welcome to call our office and discuss this matter with us. 

  Customer Answer

  Date: 08/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  Why am I not satisified. but NOT surprised. Large Business.   You very well know that your lease that you had ***** sign was valid till July 22nd of 2023. Yes I fired you at the end of Oct 2022 for the mismanagement of funds. I got to see on my brief trip back here in Oct that you guys had spent money not authorized.  

  I did not know of the other items inside the house and attick till the end of July when the tenant you selected moved out. 

  That includes, not venting the (NOT asked for bathroom fan,, not painting the entire bathroom the same. the refidgerator that you billed me for a replacement but did not replace

  Oh and lets add one more. YOU were asked to have my Homeshield Warranty fix the electrical issue in the spare bedroom. You didn't But either you or the tenant put a plate over it and Now American Home Shield will not cover. Since that wasn't in the original complaint i will probably have to file a separate one for that. 

  If you look at the facts, YOU TOOK a senior citizen who lives on his Social Security and invested all he had in his house. This isn't right but i don't expect you'll change you ways.

  Regards,
  
  *********************

  
  

  

  Business Response

  Date: 08/28/2023

  As PMI Midwest has stated, we have not heard from ************** since October of 2022.  He never reached out to us on the issues he is complaining about to the BBB. We have already offered to speak with ************** directly on this matter to work towards an amicable resolution to his complaint.  I do not know how else we can resolve this matter without speaking with him.

   

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Again, I will say I did not know about most of these issues till the tenant moved out at the end of July. His origianal lease with PMI was to end in at the end of June but he asked me for an extra month and i told him he could stay till the end.  of July. The when I got back into the house i found most of the issues. 

  As far as them contacting me they have called me once and we discussed the issue and we discussed a refund amount.  She told me that she would have to speak with her superiors and would get back to me.  Now i do not answer all calls if i dont have the number in my contacts, but i did save her first call as PMI. so if you call again please leave a msg. 

   
  Regards,
  
  *********************

  
  

  Customer Answer

  Date: 08/31/2023

  I really don't know how or if i'm responding correctly. I don't know why complaint is closed?? PMI Midwest reached out to me once and has never called again even though they say there trying to call me.

   

  Customer Answer

  Date: 09/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I really don't know how or if i'm responding correctly. I don't know why complaint is closed?? PMI Midwest reached out to me once and has never called again even though they say there trying to call me.
  
  Regards,
  
  *********************

  
  

  

  Business Response

  Date: 09/06/2023

  This will be the third time in this complaint that PMI Midwest has offered to speak with ***** about this matter.  You can reach ************************* at ************

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in an apartment they managed in ****** for a year. This business left me without heat for two months during the cold winter of 2022. I tried to schedule multiple times with their vendor who did not show up to appointments more than three times in a row I was told I would not have to pay for my heat, because it was connected the apartment above me and they turned off the heat and told me nothing. I moved out and they are now trying to charge me ****+ dollars for painting that I did not ruin for window blinds that I never had while living there and for cleaning which is the responsibility of the property management when a tenant moves out, I filed a dispute about these charges and heard nothing back from them at all. I try to contact them many times through calls and emails, and it seems like they are avoiding me. They ended up sending this to a collection agency without ever notifying me or talking to me. This is not professional, and they are not a good property management. I would not recommend renting from them. This took place during my lease term in 2022. I would like to actually be contacted back and explained why i never heard a response about my dispute.

  

  Business Response

  Date: 05/18/2023

  ********'s letter did not get responded to and that was a mistake on our part.  As the owner of the company, I have reviewed the letter and can agree to her dispute.  Due to the fact we did not respond back in a timely fashion not only do we agree with your dispute but we are going to waive the $333 you state you owe in your dispute.  We will only retain the security deposit and you will owe nothing else.  Nothing will be sent to collections.  ********, I apologize we did not get back to you in a timely fashion that is not how PMI Midwest does business.

  Customer Answer

  Date: 05/20/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  The only thing I am worried about is that Collections already contacted me about this balance  would you guys be reaching out to them to say the balance has been paid  

  Regards,

  ***************************

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company rented out to me with a broken furnace. I didn't know it was broken until I tried to warm up the house. The air conditioner is not getting the house cool. I have children and it's still cold at night.

  

  Business Response

  Date: 04/19/2023

  This is correct.  The tenant informed us of the situation and we got an hvac tech out there the next day, diagnosed the situation and we got the quote to the owner for approval.  We have been addressing this issue in a professional and timely fashion.