Complaints

This profile includes complaints for Zidan Management Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Zidan Management Group, Inc.

  5975 Castle Creek Parkway North Dr Indianapolis, IN 46250-4340

  
• 

  Zidan Management Group, Inc.

  48166 Alsuda Drive Indianapolis, IN 46205

  
• 

  Zidan Management Group, Inc.

  2910A White Knigh Boulevard Indianapolis, IN 46229

  
• 

  Zidan Management Group, Inc.

  1039 N Paz Dr Greenwood, IN 46142-4225

  
• 

  Zidan Management Group, Inc.

  808 Clubhouse Dr W Westfield, IN 46074-9527

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Retaliatory Eviction On Thursday, January 20, 2025, I received a 30 Day Notice to Vacate my apartment. I was shocked because I pay my rent on time and there were no prior complaints about me as a tenant. The reason listed on the notice as to why I should leave was that I am unhappy living here. From the beginning of my lease agreement back in September 2024 to now I have paid on time. Also, from the beginning of my lease to now, the neighbor upstairs has been making annoying noises. In October 2024, I went to my neighbor upstairs and introduced myself and advised I am a senior citizen (Im 67 years old) living with an elderly brother (hes 65) who is very sick. As a matter of fact, I am my brothers health care giver. I advised her that I cant control her noises during the day but loud noises early in the morning and late at night were nerve wracking. She responded harshly that I needed to check on the other neighbors nearby as she was not making noises. From that interaction I knew she was not interested in being considerate. I waited a couple of weeks while bearing with the annoyance but eventually emailed my property management office ****** **** ********************************* I advised Ms **** about the noise and how I tried unsuccessfully to communicate with my neighbor upstairs. Ms. **** forwarded my email to office manager **** ******** ************************************* ****, apologized for the noise but said her hands were tied as to how to resolve the issue. She verbally and loosely offered if there were health reasons, I could get out of the lease with a 30 day notice. I was not in a financial state to take her up on her offer. However, I liked the idea of having that option. She subsequently sent an email on February 17, ******************************************* to sign if and when I decided I could give the 30 day notice. Then all of sudden out of nowhere, I get a formal 30 day notice to vacate on February 20, 2025. A complete 360 turn of events.

  Customer Answer

  Date: 02/24/2025

  I have attached email communication.  One is a copy of an email I sent to the management office about my noisy neighbor.  The other is a copy an email I received from the office manager, **** ******** stating that I did nothing wrong and the notice to vacate was simply because I was unhappy.

   

  Thanks,

  *** *********

  

  Business Response

  Date: 03/18/2025

  *** called our legal counsel at the corporate office, *****, and this issue was resolved. Please reach out to *** - but we have resolved this matter and this complaint should be retracted. 

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *** *********

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This leak has been repaired twice since ive been a resident in 2 months. As a result of the maintenance staff painting over the damage now there has been mold growth. As you can see, the mold is even on in inside of the wooden panel they removed from the wall. More mold keeps growing. This work order was closed last week and this is how my laundry area has been left with both my work orders being closed and no follow up call, email or anything! This has been an ongoing problem at this complex! They are already letting me break my lease because of rats and roaches. I have asthma and can barely breathe when I come in the apartment to move my things out. This is unacceptable! Also, the regional manager *************************** and the head of h. R. ***************************** was refusing to let me out of my lease. Until I told them that I knew they were letting my friend out of his lease, which is a fair housing violation. Then they agree to let me out of my lease. This company is very discriminative. They are very dirty rude. An unprofessional that goes from the office staff up to h.R my laundry room has been left like this for a week.

  

  Business Response

  Date: 08/14/2024

  Hello *******, 

  We are sorry to hear of your experience at our community; we aim to provide a quality living experience. We have looked into your account history and see your work order request submitted on 8/3/2024 of the previous repairs had not fully remedied the situation and our team had to arrange further professional contractors to schedule the further repairs needed. We see that work has been completed as of 8/13/2024 by the hired contractor and that you have been released from your lease agreement without any fees being applied. We too would have preferred the repairs been remedied faster but had to work with the contractor's earliest availability. We have reviewed your situation with our community team on how to improve resident communication on work order status updates to avoid similar issues in the future. We to apologize for the issues experienced and are working internally to improve our processes. 

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Previous apt mgr demanded pet deposit after giving me keys and lease signing. She is very intimidating. Gave it to her plus pet rent for 6 months. Found out I was correct and did not owe that money. WANT a credit back. A check would be fine. At least a credit towards my acct.

  

  Business Response

  Date: 06/25/2024

  Hello ******, we apologize for the confusion. We have reviewed your account and ledger and have found upon your move-in the animal referred to herein was a "pet" at the time which was subject to our standard pet deposit and monthly pet rent. We show 9 months into your lease agreement, documentation was provided and accepted by our team to register the animal as an **** Since the approval of the documentation, we show the monthly pet rent has since stopped being charged to your account. Since the associated deposit and monthly rent were accrued prior to documentation being provided they will remain in place. 

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised a ready unit by initial welcome letter at ******************** by July 20th, 2023 which was deferred by uncanny at management site and postponed till August 10th given my choice to move in to the particular unit being non-negotiable and at this point again the unit is barely ready (sever ***** infestation) and only fake promises delivered by management side resulting in personal heckling.

  

  Business Response

  Date: 09/14/2023

  Hello *******,

  We are saddened your move-in experience was anything less than exceptional, our team has heard your feedback and looked into your specific case to understand what has been done to remedy the situation. From the records we see the welcome letter stating your original move-in date, we also show communications between yourself and our community team stating the previous resident living in the apartment you specifically requested did not move out until the end of the month- beyond their lease end date- this delayed our team being able to make the apartment ready for you by your desired move in date. 

  We see our team offered you another ready apartment with the same floorplan as your requested one but that it was declined until the original apartment was ready. There was much to do in the apartment to make it pass our inspection standards for the next resident and this delayed the move-in date further. We see our team was in continuous communication with you about the delay and continued to offer other comparable apartments that were ready for you, but that those offers were also declined. 

  We see where you agreed to move into the apartment prior to it being fully ready so you could have the exact apartment you wanted from the start. We understand you have moved in and our community team is continuing to address the ongoing make-ready actions for you.

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant at the community Camelot east apartments in ********* ****, since I have been here I have been subject to 4 total floods of my apartment, been put into a unit infested with black mold, and had my car towed out of their private parking lot by their third party tow company and when I asked why they couldnt tell me so when I went to get it from the tow company they released it to me without a fee due to the owner seeing that ****** (the property manager at Camelot). I have tried reaching out to them soooo many times and the first flood they compensated me for my time and damages by refunding part of the months rent (I was out of the unit for 2 weeks) the second and third flood caused them to finally move me to a new unit, one that was not cleaned and was just repaired due to flooding (I was informed by the neighbor who was also impacted) this unit is filled with black mold in the ceiling and I only know that because there is now a hole in the bathroom ceiling from where the unit above mes toilet has dropped through the floors. I try repeatedly to get them to rectify the ongoing issue but they refuse to prorate the rent, they extended my lease out another 6 months without my knowledge when they moved me and so Im stuck in a place that is consistently flooding and everytime I call the office they dont answer and dont have a phone number set up. I want to speak to the Zidan community personnel to file a complaint on the property manager ****** and Other issues in the community.

  

  Business Response

  Date: 04/03/2023

  *****,

  We are sorry to hear of your experience with your apartment having a pipe burst causing water damage. We have looked back in the records of your residency with us and it is our understanding upon being made aware of the pipe bursting our community team responded immediately and contacted a professional plumbing partner to come to your apartment that same day of being made aware of the issue. From our notes, we are showing we still need to complete the drywall repair but that you prefer us to only be in your apartment while you are home- that is perfectly fine but it likely is delaying the repairs to coordinate with yours and ***************'s schedules. Please inform the community team of the best times to complete the needed repairs. As for compensation for the inconvenience this has had, our community team will be contacting you directly on this. If you have further concerns or questions, and to schedule the needed drywall repairs, please contact ****************************************************** or **************. Thank you. 

  Customer Answer

  Date: 04/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Im not looking for a appeasing response, Im looking for action. I was not made aware a plumber even came out and when I called then next day the office didnt answer. When I got ahold of the office 2 days later they asked me has it been taken care of? I said I dont know they told me they had to turn the water off to the unit above me and someone would come out the next day to fix it and I never heard back. Yes I do prefer to be here and Ive made my schedule clear with property management and the maintenance team, they tell me they will come Monday and again did not show up or even call today as property manager ****** personally scheduled. The office of Camelot response team is aweful the only one I can speak to there is ****** and that is who I am trying to file a complaint about. But if your telling me there is nobody that I can speak to at Zidan and she represents your company than I reject your resolve. Not once did you bring up what your records say about extending my lease 6 months during the apartment switch either. My number is ************ I have voicemail if I cant be reached and would be happy to hear from someone at Zidan.   
  
  Regards,
  
  *************************
  

  

  Business Response

  Date: 04/04/2023

  Grant,

  The best person to get in contact with would be the Regional Manager, *****, for Camelot East. We have shared your contact with her, and you should be expecting a contact from her directly regarding this situation. 

• Initial Complaint

  Date:01/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently renting at Park heights by the lake Apartment since 08/2022. My experience this this apartment and management has been awful and stressful. To start, I did not have working heat from October 2022- January 2023, and still until this very day it still doesnt work to full capacity. Ive put in work order request and have proof of every request. The leasing staff, maintenance and Zidan management group all constantly cut corners with repairs and maintenance. December *****, 2022 it was unbearably cold in my apartment, no heat at all during below zero temperatures outside. I literally had to call the emergency maintenance number at least 14 times before getting ahold of someone to come out to service it. They came did a quick fix closed out the work order request, vent still blowing cold air! December 25, ********************************* my unit. It began at 4:30am, I called the emergency maintenance number immediately, it was disconnected not working at all this time. We were forced to call the fire department to come out to shut the water off and even the fire chief had a hard time reaching someone from management. Once again cutting corners the management and maintenance began patching over the walls STILL MOIST! They didnt even let the apartment fully dry out before repair no fans no dehumidifiers. They literally patched up the wall, no mold treatment or mold testing until after I complained about it. After telling them countless times my daughter has allergies. December 30, maintenance sealed my window shut with yellow insulation foam instead of replacing windows as agreed. They suggested that I transfer to another unit because of the botched window job and no heat. The apartment showed was not comparable to the space I am currently renting, they also refused to cover moving expenses. I declined. ****************** agree to reimburse me for my hotel stay, then applies it to Januarys rent when Ive been displaced since 12/25. She refuses to prorate.

  

  Business Response

  Date: 01/26/2023

  Hello *****,

  We apologize for the inconvenience you have experienced this past month as our community team work to remedy the situation. We have conducted a thorough review of our records surrounding your situation and can see our team has made the needed and above efforts to resolve the issues that arose from a neighboring apartment pipe burst as a result of the extremely cold temperatures experienced in late December 2022. From our records of your communications with the community team, and what work was performed in your apartment, we see you were temporarily housed in a hotel while our service providers and site service team took the necessary steps to dry out, replace the damaged drywall and repair the furnace in your apartment. 

  Our records show, prior to you returning to your apartment, our community team had it tested for any traces of mold to ensure the repairs were complete. The test results show no traces of mold in the apartment and those results were sent to you. We understand you asked for the windows to be replaced and see our community team has scheduled a licensed contractor to evaluate your windows, take measurements and provide their input as to if the windows need replaced and if so, a quote for doing so. If the windows are in need of replacement, our team will certainly do so, however, there will be lead time as contractors are bound by supply, and currently there are regional and national delays with the supplies needed. We ask for your patience and understanding as our team awaits the contractor's input and then any supplies needed if we are to replace the windows. 

  As for your reimbursement and credits; it is our standard policy to require all residents carry active renters insurance while living with us. We understand your policy covered hotel costs if displaced for reasons outside of your control. In this case, we advise the resident to file for reimbursement through their insurance carrier. However, to provide an exceptional customer experience during an already difficult situation, we see your ledger shows, not only did our team credit your parking costs for the time you were displaced, but also the entirety of your hotel costs. Because of this, no further credit will be applied to your account. 

  Again, we understand this situation has been frustrating for you, from the records we have and the communications between yourself and our community team, we see the issues have primarily been resolved with the exception of awaiting the contractor's input as to replace your windows or not. Our community team will continue to update you as we learn more from the contractor. We appreciate your understanding in this extenuating matter. If you have any further concerns or questions, please contact us at ************** or email us at ********************************. 

  Customer Answer

  Date: 01/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *****************************

   

  Hello,

  The issues in the apartment were repaired but not fixed to the standard that was shown to me when I first moved into the apartment. The repairs were rushed as I stated before team rushed and made things within the unit worse. Mold testing were complete but after paint and dry wall was already in place and repaired. Please tell me how you be able to fully know if there is mold underneath drywall that already has be spackled? I had to complain about mold testing several times before it even took place! They didn't even repair the damaged floors or haven't addressed them once. 

  I have NOT requested for anything else to be apply to my account or for any additional credits to my account. I've simply asked that my account is adjusted to match the amount of days in January in which I've occupied the unit. As of 1/25/2023 after my complaint to BBB Zidan Management Group/ Park Heights By The Lake LLC has adjusted monthly parking by prorating the amount. The company has prorated parking but not month rent charges. ****************** is required as agreed per leasing agreement. I have and had renters insurance since occupying my apartment, I've filed a claim for my personal belongings, ***************************, and ****************** agreed via email that I would be refunded for temporary hotel stay. 

  The window concern, I've complained about windows numerous times before this has been a known issue at park heights and it is unfair that we have to live under these conditions until your company decides to fix them. The management company knew months ago that the windows weren't able to sustain winter conditions but did nothing about it until now when we are in the middle of winter. Another example of how the company cuts corners and only attempts to fix serious issues after you complain multiple times and reach out to other sources for help. This company has failed countless times to hold up their end of the leasing agreement and I will not settle for it until everything is rectified according to the lease I signed prior to moving in.

  
  

  

  Business Response

  Date: 01/27/2023

  Since ********************** has elected to pursue legal action regarding this case, our legal team is now the sole means of communication we will have with her and/or her attorney on any platform. Thank you. 

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living in Camelot east apartments for alittle over a year now. Ever since I have moved in my apartment has been the spawn of many leaks l. I have had at least one leak ever since I have moved in. Most of the time the leak will occur in the same spot. I will call and call to get stuff fixed and after they fix the leak it ********** again. I have damage along my walls and ceiling from water damage. I am sure there is mold inside the vents or walls of my apartment due to there being water inside of there. I ask them to check it out and it is never done the right way. My voice is not being heard here and on top of that they will not do anything to compensate me for having me live under such conditions. I have a years worth of emails, photos, videos and concurring the matter to show that I have been doing my part in trying to fix the problem. I am contacting you guys in hopes that I can get some help. Thankyou.

  

  Business Response

  Date: 01/17/2023

  Hello, Marquel,

  We apologize for the inconvenience this service issue has caused you. We have been in contact with our community office team to schedule a walk of your apartment to better assess the damage and prevention of the issue persisting. It is our understanding our Community Manager has already been in contact with you to do so. Once the community team has assessed the damage, they will discuss the possible solutions to repairing and preventing further damage. Again, we apologize for the delay and frustration this has caused you.  

• Initial Complaint

  Date:12/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am living in Camelot east apartments. My apartment room is flooded since Dec 24th. They not going to take since sec 27th. Now my apartment smell bad. If I go talk to them they said I yell with them and said they will kick me off property and office. They keep threatening me.

  

  Business Response

  Date: 01/03/2023

  Hello Bhim,

  We understand burst pipes due to the extremely cold temperatures experienced is highly frustrating. We see from your correspondence with our office team at Camelot East, the water was cleaned up with fans brought in to dry out the floors. We also see our office team coordinated to get new carpet and padding installed as of today, January 3, 2023. We see from your email to our team you are very satisfied with how the unfortunate situation was handled by our team. If you experience any further service needs to your apartment, do not hesitate to contact our office team at **************. 

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  where do I start with these apartments. Well first when I applied they advised me I was just under the income guidelines for the unit I applied for which was a 2 bedroom 2 bathroom with a den. Well I was advised of this by one of representatives there named **** who was helpful. At the time she advised me that a standard 2 bedroom 2 bathroom I would be likely to qualify for. I was then advised I would be placed on a waiting list and I would receive a call when a unit became available. I was not contacted when I did reach out numerous times left numerous messages and no one wanted to return my call. When I did call back the representative **** was conveniently no where to he found and never had a return call. Also come to find out she advised me there was no wait list when she said she put me on one so there a bold face lie right there. I was finally able to touch base with her after almost 30 days if not longer. When I went to apply again for the unit it went up in price. A new representative then reached out names ***********************. She was not helpful even in the slightest. Didnt really care to get me approved by helping otherwise. She asked me if I really wanted a two bedroom unit. I advised i am not sure why I would apply and not want this unit. I was denied again then another apartment came up that I should he eligible for I was then replied then I was denied again. Called and left another messaged today and have yet to obtain a response. This is horrible customer services promised to be placed on a waiting list when one never existed and ****** did not do anything to see if any other 2 bedroom would be available to meet my needs. I would not recommend unless you want lies and poor customer service. Its sad how people cant even do what theyre paid to do.

  

  Business Response

  Date: 11/29/2022

  ****************,

  We are saddened to hear your experience was anything less than exceptional. We reviewed the notes on your application and it appears you did not meet the income requirements for a two-bedroom apartment at our community. Our Leasing Consultant did offer a one bedroom apartment option that you were more likely to qualify for but the notes show that option was rejected. We do not offer waitlists at our communities, we apologize if it was communicated you would be placed on one. Regarding the phone calls and voicemails, our phone records show our ******************* Manager did return your missed calls while she was out of the office, but those calls were immediately sent to voicemail- we show voicemails were left when the inbox wasn't full and no returned calls were made. We apologize for any miscommunication on our end, if you would like to discuss this further, we invite you to contact us directly at ************. Thank you. 

   

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no screens in my windows (been waiting since May) and the regional manager told me all I can do is break my lease. I also walk into marijuana smell in my apartment (comes through bathroom vent from other units) and their solution is to spray air freshener. I would not recommend staying with this company as they make the units look nice on the surface but have poor management.

  

  Business Response

  Date: 09/22/2022

  To whom it mqy concern:

   

     My name is ****************** and Im the regional manager for Park Heights by the Lake. I did speak with ************************* about her window and weed smoking issue. For the windows we placed an order and we are waiting for the windows to be delivered still. Everything is in back order lately and we communicated with the resident about this situation. As for the smell of weed, we already filed eviction on the resident and we are waiting for the court to finalize the process. Due to the fact that the resident was saying that living in that unit is putting her health in danger, I offered her to break her lease without penalty. **** said she doent wnat to move out and she asked if she can transfer to another unit. She currently lives in a 1 bedroom and at the time of her request we have only 2 bedrooms available. She did checked the unit but was too expensive for her budget. We currently have 2-1 bedrooms coming up on the market and we did reached out to **** and we scheduled a tour for 09/23/2022 to see the unit and she can transfer to one of the units is she likes the layout.

   

  Sincerely,

  ******************

  Regional Manager

  Customer Answer

  Date: 09/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear

  I moved in May 19,2022. Upon moving in I noticed a large amount of spiders getting into my closed windows. I found it to be odd but I just bought spray and started to spray them. On June 13,2022 ******* had a tornado watch/storm. Water got into my closed/sealed window and damaged my tv and furniture. I reported the issue via a maintenance request. When my request was answered, the buildings maintenance stated that there was no screen and the window was old and needed to be replaced. He then looked at all 5 of my windows and 4/5 windows had no screens. He also stated the windows were old and all needed to be replaced. The window in the kitchen has a filthy screen. I do not open it due to the fact when I do pest get in and water was well. I was told windows will need to be ordered from the company and the building didnt have them available in stock. 
  
  
  
  
  I waited and emailed on 7/26 about an update for windows. I was told the windows would arrive the 3rd week in August around the 15th. In the same email thread I reported marijuana smoke coming through the bathroom vent. This is unacceptable and even worse because I cannot ventilate my apartment. I was told to spray air freshener. 
  
  
  After August 15 I was told they are coming from ********** and there was a delay. I was not given this information once the apartment company found out about it I was given it after I complained. 
  
  
  At this point 3 months in running my AC daily due to me being unable to utilize all my windows. When I called  ************** was met with a rude response when I asked to speak with her. Her secretary relayed the message to my from ****** I am emailing you currently and dont need to speak with you on the phone.
  
  
  I do need to be compensated for me rent from June 13 up until the day I transfer units. This is far too long to resolve and issue that the lease states should be resolved in 14 days. This is 127 days out of 365 that I have paid full rent. That is half of my lease that I have paid without being able to fully utilize my apartment.
  Thank you

  

  Business Response

  Date: 10/03/2022

               Zidan Management is currently approving the transfer from unit **** to unit **** and we are waiving the $500.00 transfer fee. Also, we are going to keep the unit at the same rate as unit ****- $1503.00 instead of the market rent for the unit ($1726.00). We also agreed to give her 2 extra days to move her personal belongings from unit **** to unit **** without double charging her rent for those days. On top of all this we can offer you a $200.00 credit from month of November 2022 due to the inconvenience of the window malfunction.

  Sincerely,

  ******************

  Regional manager