Current Alerts For This Business
Pattern of Complaint:
BBB file indicate that this business has a pattern of complaint concerning consumers alleging that it took weeks and even months longer to get their exam fee back from company than what they were told. On August 8, 2014 company responded with "We have experienced some administrative issues around the tracking, approval, and reimbursement of exam fees. While dealing with these issues we have put in place an escalation process to manually submit exam fee payments as customers contact our customer service center to individually deal with customer issue. Our relationship with our customers is number one in importance to us. We have had many requests for checks when the customer(s) hasn't yet completed the required practice exams which had originally slowed or caused some delays in the process." Company states "All of these issues have been identified and should be corrected soon." Better Business Bureau has continued to monitor the pattern of complaints with The College Network and Better Business Bureau has found that the company has failed to cooperate with BBB efforts to address the underlying cause(s) of complaints.