We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Transportation

LCP Transportation, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used LCP Transportation *********** located at ***************************************************************** for 5 trips paid through my insurance ( ****************** ) to go from my house at ************************************, IN to my radiation treatments at *********************************************************** IN on the dates of 11/20/24, 11/21, 11/22, 11/25 and 11/26. ( Trip ID for each trip was ******* ). On Monday 11/25/24 Driver dropped me @ around 1:30PM and my radiation was at 1:45PM. I had Radiology tech call LCP for me for a ride home @ 1:45PM and I called at 2PM and then several times after that every half hour trying to get a ride home. One call my navigator called to tell Lcp the building was going to close at 5PM and did not want to see me have to stand outside anymore. One call my radiology tech assisted me with because the Uber driver was lost and talked in Spanish. *** finally sent a Lyft driver to take me home at around 5:30PM. This is inexcusable as I was sick from being out in the cold watching for a ride for hours. Then on Tuesday 11/26/24 the driver said he would wait for me until 2:00PM and dropped me at around 1:20PM and I was back out at 1:47PM and he was gone but sent a text with a number to call. Anyway after several calls a driver picked me up at 3:07PM . Both these trips caused me physical and mental sickness for several days and put my life in danger. After deciding it was not worth risking my life with LCP transportation I paid for my own transportation out of my pocket to Mac Van in *********, at ************** ) for my remaining 15 trips to radiation .I have attempted contacting LCP transportation through emails and ******** private messenger with no response. I also filed a complaint against *** and *** with ***************** on 1/6/25 but I have not received any reply.

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    LCP Transportation is a non-emergency medical transportation company that is paid through insurance to provide rides to, and from, medical appointments. They schedule these rides through care source that accepts and then provide the trip with funds from ******** My appointments are frequent and so I have been trying to use the rides. I absolutely have to be to these appointments because my health is on the line; but *** and its call center seem to ignore their responsibility to the clients and vendors that deal with their company. They are lazy in the day to day operation of their business, the call center staff are rude and insolent, I've been put on hold for 30 minutes... just for them to never return the call . They refuse to give anyway to contact supervisors or even supervisors names .(Not be able to find me a ride or send a ride in a reasonable time without constantly calling and just to be asked the same questions again and again ). They offer no apologies for putting my health at risk. It has become daily ritual to call them, only to be dissatisfied and disappointed that AGAIN..they just, DO NOT CARE.... its almost daily contact with the company over this and still haven't had any hope of resolution. I have filed complaints with the company . Its as if they feel you are working for them . Two hour waits with multiple rides promised , drivers showing and refusing rides , having to call every single time multiple times . Having a handicapped sr ******* up and down stairs and waiting outdoors in the winter is inexcusable . This is ******** fraud and elder abuse

  • Initial Complaint

    Date:02/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To begin with, LCP Transportation probably has me under ********* ******, which is my legal name. ***** is my nickname. (I go by *****). I use LCP Transportation when I have to go get my eye injections. I would drive myself; however, I have to take two ****** before my procedures; one an hour before my procedure, and one 30 minutes before the procedure. I can't stand needles, and especially a needle in my eye. The ****** keeps me calm. To begin with on Wednesday, January 8, 2025, I used LCP Transportation to take me to the ******************* here in **********. My appointment was at 3:30 ish. I have sleep apnea, and don't sleep well at night so I make my appointments for late afternoon. That afternoon my doctor was running behind, and didn't get done until about 4:15 or 4:30. The office closes at 5:00. They had two ladies there that worked until 5:30; however, they want patients to leave when the office closes. When I called for my ride they said it might be an hour for someone to come to get me. I told *** that the business closes at 5:00. 5:00 got there, and no one was there, and they said someone should be there to get me anytime. 5:30 got there, and my ride wasn't there. One of the girls from the office took me home but got in trouble. This is ****, poor customer service on LCP's end. My next eye injection is March 5th, at 3:30. I will probably have to use LCP. I think what is going to happen when they get me in a room to inject me, one of the girls from ******************* is going to call *** and tell them I am ready, and hopefully by the time I am done someone will be there. I have gone online and read reviews about LCP, and I am not the only one who has had problems with LCP picking them up after an appointment. Something needs to change on ***'s end!!!!

  • Initial Complaint

    Date:01/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, Im very disappointed in LCP Transportation. I have had 2 rides this week been canceled on me or they didnt show up. When they do show up, theyre late or an hour early, making me sit for an hour at the doctors before my appointment, when its time for pickup, its a 1-3 hour wait. I am over this.

  • Initial Complaint

    Date:10/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/17/2023,paid by my insurance(medicare),they suppose to provide me with transportation to and from my doctor's ************** make my appointments 3 days in advance and they are late picking me up or never come and arriving to pick me up from my appointments they never comre to get me or they are 2-3 hours late,im sick and have numerous health problems..,they have done this many times.i speak to the supervisors and they say they will fix it and it won't happen again.it has happened yesterday when thy were to pick me up and it has happened today,im have multiple health problems and the whether is not good for me to be standing outside hours at a time.. im on a ****.

    Business Response

    Date: 10/25/2023

    I have confirmed transportation was scheduled for October 16, 2023 (confirmation *******) with a to be ready time of 12:00 PM for a 1:00 PM appointment.
    On 10/13 at 12:21 PM, transportation was scheduled.  **************** stated she was having trouble with her vision.  She stated the address was 759 45th Avenue Street.  The *** scheduled the address as 759 45th Avenue.  ******************** agreed with the address.
    The trip was assigned to TCS.
    Manifest records state **************** was picked up at 1:09 PM EDT/12:09 PM CDT and arrived at 1:41 PM EDT/12:41 PM CDT.
    On 10/16 at 2:09 PM EDT/1:09 PM CDT, **************** called.  She can barely see and cannot cross the street by herself.  She stated the driver dropped her off at 761 45th Street, not 759 45th Avenue.  The *** explained that it could take up to an hour for the driver to return to **************************** to 761 45th Street.  ******************** stated that would make her late to her appointment.  The *** documented **************** will be picked up and returned home. ******************** stated when she gets home, the doctor advised her to call so they can schedule a new appointment.  
    On 10/16 at 3:14 PM EDT/2:14 PM CDT, the driver called for a courtesy call.  The *** documented the driver arrived at 3:12 PM EDT/2:12 PM CDT.  The *** attempted to call ************.
    On 10/16 at 3:23 PM EDT/2:23 PM CDT, the driver called for a no show.
    On 10/16 at 3:35 PM EDT/2:35 PM CDT, **************** called for an ETA.  The *** reviewed the trip and informed **************** the trip was no showed.  **************** requested to speak with a supervisor but disconnected the call before speaking with one.
    On 10/16 at 3:55 PM EDT, the *** scheduled an urgent one way home.  Trip ******* was scheduled for 759 45th Ave, but it should be 759 45th Street.
    I have confirmed transportation was scheduled for October 16, 2023 (confirmation *******) with a to be ready time of 3:00 PM CDT for a 5:00 PM CDT appointment.
    On 10/16 at 3:55 PM EDT, transportation was scheduled.
    The trip was assigned to Lyft.
    On 10/16 at 2:58 PM CDT, per Lyft, Dechauma in a Chevrolet Impala was dispatched.  ************** cancelled the trip.  Cancellation fee charged.
    On 10/16 at 3:21 PM CDT, per Lyft, Dechauma in a Chevrolet Impala was dispatched.  She was picked up at 3:21 PM CDT and returned home at 3:40 PM CDT.
    Grievance Resolution-
    The complaint details have been forwarded to the *********** Manager for review.
    During scheduling, **************** was struggling to read the address.  She stated she was having problems.  She stated the address was *************;Avenue Street. The *** selected the address that was ***************, and **************** agreed.  During the trip review, **************** also confirmed the address.
    The drivers should only transport members to the addresses listed on a trip.
    The *********** tried to assist in getting a driver to return and assist **************** to the correct address. They did state it could be up to an hour for the driver to return due to the schedule.

    **************** can authorize a family member or friend to schedule on her behalf.  She may also have a family member or friend ride with her to the appointments.

  • Initial Complaint

    Date:12/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been very Dissatisfied with. The customer caree service I received I have been discriminated against me because of my color and size and disability I was rejected service and I also received very poorly service

  • Initial Complaint

    Date:11/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 5th I was in the car accident with LCP transportation I've been trying to reach the owner and he's been dodging me ever since he told me he was going to contact me Thursday and never did

  • Initial Complaint

    Date:08/16/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    LCP Transportation is a non-emergency medical transportation company that is paid through insurance to provide rides to, and from, medical appointments. They schedule these rides through various vendors that accept and then provide the trip. My appointments are daily.... and so are the rides. I absolutely have to be to these appointments because my health is on the line; but LCP and it's call center seem to ignore their responsibility to the clients and vendors that deal with their company. They are lazy in the day to day operation of their business, the call center staff are rude and insolent, I've been put on hold for 30 minutes... just for them to end the call without warning, and have been told that they just can't find a ride for me. Their are numerous vendors that operate in my area and no reason whatsoever for LCP to,(Not be able to find me a ride). They offer no apologies for putting my health at risk and essentially tell me that I'm screwed.... quit calling us. It has become daily ritual to call them, only to be dissatisfied and disappointed that AGAIN.... I don't have a ride. My medication has to be taken daily and they just, DO NOT CARE.... if I get it at all. I'm in almost daily contact with the company over this and still haven't had any hope of resolution.

LCP Transportation, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.