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Find a Location

Excelerate Leasing has 1 locations, listed below.

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    Business ProfileforExcelerate Leasing

    Truck Rentals

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2435 Kentucky Ave, Indianapolis, IN 46221-5012
    BBB File Opened:
    5/18/2014
    Business Management
    • Jim Hasner, Owner
    Contact Information

    Principal

    • Jim Hasner, Owner

    Customer Contact

    • Jim Hasner, Owner

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Was sold a " LEMON" A unethical owner named ***********************, his salesman *************************, his manager aka ** - who hung up on me and refused to identify himself or send in writing the apology and his offers to fix the broken down truck or look at another vehicle....instead in an arrogant racist manner he hung up, provided no humbling customer service. They promised a fully DOT inspected, operational, and detailed vehicle instead I was given a very dirty thilthy vehicle that was broken down and not running...the manager even called me and lied saying the mistakenly showed me the wrong vehicle...we proved him a liar and put the tech on the phone...I have a ton of evidence how the discriminated against me, mistreated me and cost me thousands of dollars and a distraught, terrible experience to say the least. The grand wizard ********************* tried to respond to my ****** review complaint down playing the broken down truck issues and dirty condition and the disrespectful racist manner they treated me...he totally hid the fact his manager hung up and other facts....we will save for other actions as he and staff try to cover up what they did to me on Friday. They took my money and sold me a Lemon vehicle and misrepresented a FEDERALLY MANDATED INSPECTION......DO NOT DO BUSINESS WITH THIS OUTFIT IM WARNING EVERYONE, I HAVE FOUND OTHER HONEST DEALERS SINCE FRIDAY. I was attacked and made fun of by his staff for calling for help more than 20 calls over 4 hours...I flew all the way to *******...thier sales representing themselves as honest for 3 weeks leading up to pickup, they demanded all money paid up fast, which I gave them my money....they took my money fast and even took someone else money fast that I know. I have lost thousands of dollars and humiliation and treated as an African American minority consumer being discriminated and lied too fraudently and taking of my funds via fed wire

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shappell s.

    1 star

    09/29/2022

    I bought a truck 4 $10,000 down I spoke with aj ,and delt with *** had to pick up the truck from Tennessee, nd they sold me a lemon their was a harnest problem,electric wiring problem,nobody could know if any truck has electric wiring problem not even a manchinc, so I drove the truck for three weeks and put out $11,500 in three weeks so I called aj and he said I'll talk to ***, *** said take it to N ******** I live in Atl I said how am I suppose to do when the truck vroke down in New york oohh well I can't help you , so I apaid it kentworth fixed it ,it's working again now 3 days later now another problem I'm back in GA so i call *** again I can't help you I said its only been 3week and 3 days nd I had more problem with this truck like a bad relationship excelerate ppl wot help so paid for it again to get fixed that truck coast Me $107,000 in total to get fixed from March to December and they never help me not one bit guess what I was told ,it's your problem to fix it not ours your responsible for the truck then *** believes and said i think you ca*** allbthe problem yo that truck so that I could keeping paying 4 it who would do something like this I asked ,he said you would , wow really I said so I would cause damage to a truck I bought from excelerate leasen to then fix it I said that makes no sense now they trying to *** me to give them another $29.500 after i put down 10k when i got the piece of s*** from them then i give them back the truck cause they gave me a messed up truck from the beginning & want me to give them another $29k for them fixing the truck after I gave it back to them ,but when I was asking them 4 help their was ********* and *** , reap all they benefit back pluse they want more money after makes no sense dont buy any truck from them go some where you will be appreciated more then the value of the truck they trucks are all garbage they get the lefted overs then sell lefted overs

    Local BBB

    BBB Serving Central Indiana

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