ComplaintsforAdvance Auto Sales, Inc.

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company sold me a car with a blown catalytic converter knowing . There were no warnings light on when I purchased my car the check engine light came on 3 days later and the code was the catalytic converter. Gave a call to Advance Auto sales ask to get refund or exchange car they said they do no such thing

  Business response

  03/19/2024

  Customer did Purchased the 2007 **** Taurus  from our lot on 3/14/2024. Customer was given every opportunity to test drive and get the vehicle checked out before purchasing. Upon signing all the paper work with the customer he was made fully aware that the vehicle, all vehicles actually are completely sold AS-IS. Customer signed an AS-IS disclosure and was advised they were responsible for all repairs and maintenance on the said vehicle after pulling off in the vehicle per the contract he signed. Unfortunately they are used vehicles we can not promise when an issue may arise when the vehicle is driven every day. Due to the contract the customer signed i can not offer any kind of compensation for the repair at this time. 

  Customer response

  03/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *****************************
  

  Customer response

  03/19/2024

  Im wanting a refund of my full 1120 that was paid to this car lot 

• Initial Complaint

  03/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from Advance Auto Sales on 2/29/24. The company told me that the car had no issues. By 3/2/24 the car broke down leaving me stranded in the middle of a highway. The car is now completely inoperable. I contacted the company to resolve the issue and they refuse to fix the car or allow me to trade it in.

  Business response

  03/11/2024

  yes he did buy a car on a as is contract. he told us it  was running warm so he had a ****** put a thermastat  in it  the the car would not start up.  we opened up on 3/11/24 with the car sitting out back of are offices on washington street location. we had to change the battery in it and the car started right up . the battery that was in it was completely dead and we had to put 2 gallons of antifreze in the car they didnt fill it back up after changing the ********* and bleeding the system. he called here a few time wouldnt speak to us he only wanted to speak to the owner after we told him it was sold as is. 

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I visited the business on 11/13/2023 looking to buy a car. I was told the down payment and sales tax. The office lady basically just told me to sign the papers about the payments, when I asked what buying as it means, she said buy the car in current condition. I paid **** as a down payment and I pay 400 a month and when the car wouldnt start and started the next day I asked if I could continue my payments on another car or return it since it had only been a couple weeks since I first purchased it. They told me over email that I cant since I signed the contract but I dont understand since its so early since I purchased it or why I couldnt continue my payment on another car.

  Business response

  02/13/2024

  *********************** came in on November 13th, 2023 to purchase the 2009 Cadillac CTS. We contacted ******* on January 10th, 2023 in regards to a past due payment, he then replied on January 11th with he's having issues with the car that very same day wanted us to fix it. It was explained that we do not have a mechanic shop for the public as our cars are AS IS. After that email he replied back demanding a refund or to be put into another car. Advised him again that was not an option, If he did not want to do the repair on his vehicle that he could do a voluntary return and we would not charge him any further. He signed an AS IS form with his contract and was verbally told that he is buying the car completely AS IS. I will include the signed form with this response also. ******* returned the vehicle to the side lot of the car lot on January 18th.

• Initial Complaint

  12/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was picked up on the 6th of November I was informed that they cleaned all my property out of the car and that it would be there waiting for me that I had 30 days to pick it up it took me until the 30 days to get transportation over to get my items once I receive my items they told me everything was there and the car was auctioned when I got my property home and went through it all besides being told that the $30 that was in the little compartment beside the steering wheel there was nothing they would do about that they would not give me either the money nor my spare tire that I just spent $50 for and the **** and everything else that was in the back of the car they said they could not take that out but going through my property there were several things missing I did receive all my clothing and my some of my tools and stuff like that but I did not receive a couple of very expensive items and then a couple of personal items I had a Ryobi car charger I had a Ryobi light and attached to the light was one of the Ryobi batteries which those three are very expensive and they were part of my business I had two phone holders one was on the window and the other one was on the Revere mirror also hanging from the rear mirror was a purple cross which was important to me because it was part of my disease which is lupus I got one of my chair covers but not the other I had gotten the wires back for charging things in my car but not the ports that go plug into the charging port underneath the heater in the car but like I said I didn't get the $30 that was in the compartment next to the steering wheel I didn't get my spare tire that I just purchased which was over $50 plus the **** that was with that they already told me that that was not going to happen but I called yesterday and tried to get this resolved through them and then called again today and they pretty much told me sorry about your luck I really need help getting these things back because I am on I fixed income and already got screwed with the first deal of even getting the car because I changed the rules and told me something that I did not know anything about and took the car anyway they give back property of people that is illegal but then give property back to somebody that it was right there on the seat and I could have given it back to me had nothing to do with the car and supposedly and miraculously my car got auctioned off right away doesn't make any sense to me I don't mean to complain I don't even like to do this but there's no other choice I'm tired of being used or taking advantage of

  Customer response

  12/21/2023

  I didn't include everything missing and couldn't add to it after sent. I have short term memory loss so yes first time seeing your response.  There where 2 blue and multi colored flap pouches in ****** councel one had my medical things in it ( my inhaler, band aids , ECT) there one had ( pens, sawing stuff, and few other things) I had a purple cross hanging from review mirror that a very close friend gave me on a black leather chain witch was given me for my lupus and it was gone too im  they gave me one of my pink seat covers back but not the other i had my stearing wil coveref with a pink cover that wasn't cjeep either like seat cover  and cleaning supplies for my job they didn't give it back either. I really brakes my heart to report this but these things where important to me or part of my lively hood what made me money to live. Thank you for your time hope this can be fixed because I did talk to then twice to make it right be for telling them I would contact you and there response was you will not do anything.  So hopefully something good comes from doing this cause it's wrong what they did

  Business response

  01/11/2024

  *********'s vehicle was repossessed on the 8th of November, 2023. We clean the cars completely out and bag items, every single item in the said vehicle. Customer defaulted on a first payment, advised her unfortunately first payment defaults are ************ offs of loan. We gave her every single item that was in the car when it was picked up by the agent. Car came with a donut and hardware to change tires, so no nothing would be returned to customer if it was replaced. We held customers belongings past the 30 day **** also to help her out, so technically the belongings were past the 30 day legal amount for us to hold. At this time i can not offer any help, as we did return all the belongings out of the said vehicle and did all we can at this time.  

  Customer response

  01/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.] They didn't return all item that were in the car and didn't keep past 30 days spock to them on phone they said that I was on day 28 and day 18 and day 16 all the way back to 1st day. So that is not true about having it past 30 days.  I bought and paid for the spare tire and jack  and put it in the car.  Because it didn't have anything in there. And for the items that I mentioned in my previous statements it is also they did not return it. They did not return it, they did not return my cash money. They did not return any items that were in the car, they did not return my charger and all that other stuff. It is true in fact and I have no reason to lie I didn't even want to make a claim, but they pushed my hand because they didn't want to make it right, they still need to make it right. I'm sure that you can understand if you need anything else, it's easier for me to talk about it than it is for me to write, I'm not very good in putting things in words. Thank you. Have a great day and I'm hoping that this gets resolved very soon.
  
  Regards,
  
  *********************************
  

  Business response

  01/12/2024

  We returned every item that was in the car at the time of repossession. We have no reason to take any belongings of the customers. All items are bagged and stored for 30 days then disposed of.  Ive talked to my receptionist since the first complaint filed, customer called on the last day and spoke with *********, said she couldnt make it asked if we could hold it a few more days. Customer did not come until the following week. There is nothing more I can do. All items that were in the car was returned. 

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/23/2023 I went an purchased a car from the car after driving the car it stated making sounds reach out to the car lot asked for the manager she stated to me there is nothing they can do. On 10/14 I went an got an oil change. It started making knocking noise on 9/16 I took the car back to ********** on east Washington Street they rechange the oil an then stated the noise is from inside the motor an this is not just a problem that occur they told me car lots puts a heavier oil in cars an a chemical to die off the sound when ****** a car am then when i changed the oil it cleared out everything they had put in so the problems are now heard. I then took the car to a shop where I was told the Total cost would be $1800.00 for parts an labor because they have to go in the motor an the car need a new water pump. I reached out the car lot an advise them on the problems I asked could they switch the vehicle out they said no I ask could they help with repairs they said no. They go on to tell me that I can bring the car back and they will suspend the loan which I will not longer owe anything on the car. I told them that is not fair an I haven't even had the car 30 days. They also told me the car is as is an there is no lemon law on as is cars. They repeat well there is nothing we can do. I still owe $10,000 for this vehicle an is still making my payments an all I asked was for them to pay for repair. Not only did I just gave them $1700.00 down plus 2 payments of 230 bi weekly I still have to pay $1800.00 for the repairs.

  Business response

  11/17/2023

  *************************** Purchased the 2010 Chevrolet Silverado from our lot on 9/22/2023. Customer was given every opportunity to test drive and get the vehicle checked out before purchasing. Upon signing all the paper work with the customer he was made fully aware that the vehicle, all vehicles actually are completely sold AS-IS. Customer signed an AS-IS disclosure and was advised they were responsible for all repairs and maintenance on the said vehicle after pulling off in the vehicle per the contract he signed. Unfortunately they are used vehicles we can not promise when an issue may arise when the vehicle is driven every day. Due to the contract the customer signed i can not offer any kind of compensation for the repair at this time. 

  Customer response

  11/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  
  Regards,
  
  *****************************

   

   

  I understand that a vehicle is sold as is. But not in 3 weeks. I was not offered another vehicle we are speaking of 3 weeks of having the vehicle. I would not have known of any issues if I had not got the oil changed . It was also mention to me from ********** an the mechanic that it was a thicker oil put in to silence the sound. I do not feel that is ok. I feel the car lot should be responsible for the parts or the labor I paid a $1670 down payment then 3 weeks later had to pay $1800 to fix the vehicle which it was in the shop from 10/17 through 11/14. On top of still making my payments on time. This is not right are fair to the customers. This is a rip off

  
  

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got my car August 7th. They told me nothing was wrong with it and they put a new turbo in it. I put **** Down on this car and havent even made my first payment. The engine light came on August 10th and the car became very hard to accelerate. I went and got a diagnostic on the car and they said it was the turbo. It was a weekend so I waited until Monday to take it up to to Advanced Auto Sales. When I got there I showed them the problem and they said there was nothing they could do. I told them about the Indiana Lemon Law and they said that it only applies to new cars and basically brushed me off so I left. I am a 19 year black female. I was alone in this process so they got over on me. Yesterday August 24th, I was driving it to work. All the lights came on and the car stopped in the middle of the road, in the middle of traffic. It wouldnt start and was very hard to steer. Now I dont know what to do. They wont help me. They wont do anything. I was only using it to go to work and home.

  Business response

  09/25/2023

  ******** CAME IN ON 08/07/2023 TO PURCHASE A VEHICLE. SHE LEFT THE *** WITH A 2012 CHEVROLET CRUZE. WE GIVE EVERYONE THE OPPORTUNITY TO DRIVE, CHECK THE VEHICLES OUT BEFORE PURCHASE. AS EXPLAINED TO MAKENZIE THE *** OF SALE, ALL VEHICLES ARE SOLD AS IS. I WILL ATTACH THE ***** WORK WITH THIS REPLY. SHE DID COME BACK UP LETTING US KNOW THERE WAS SOMETHING GOING ON WITH THE *** ***S LATER, WE EXPLAINED TO HER THAT UNFORTUNATELY THERE WAS NOTHING WE COULD DO. AT THIS TIME I CAN NOT OFFER HER ANY TYPE OF REFUND. THE CUSTOMERS *** WAS RETURNED ON 08/24/2023 AND BALANCE HAS BEEN WROTE OFF.

• Initial Complaint

  04/26/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ***************************** bought a car from advance auto sales in march the car was faulty an they would not refund or exchange for a better car I had my car looked at and there was a carbon monoxide leak in the inside of my car which has caused several health issues since I am pregnant my car started acting weird the day after I purchased the car

  Business response

  05/08/2023

  ***************************** came in on February 23rd, 2023 and purchased a 2010 ****** Altima. At the time of sale we give everyone the opportunity to check the vehicles out and test drive all before signing paperwork. Unfortunately our vehicles are sold AS-IS. That was explained at the time of sale. ***************** complained of some sort of mechanical issue and returned the car on April 27th to our lot. We explained because our cars are sold as is and that is told to everyone up front we did advise her unfortunately there was nothing we could do on a repair. At this time due to the contract she signed there is nothing more we can do. 

  Customer response

  05/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *****************************
  

• Initial Complaint

  03/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  01/07/22 i ************************* went to ADVANCE AUTO SALES to accepted a CASH down payment of ******** violating 15 U.S. Code **** which clearly states: The finance charge does not include charges of a type payable in a comparable cash transaction. ADVANCE AUTO SALES did not make the annual percentage rating clear and conspicuous to me as a consumer. I have been getting threats and obscene language sent to my phone and i want to free my self from this non complete agreement and gain my since of life .

  Business response

  03/21/2023

  we go thought the contract the same way with every customer. we show them and talk about the percentage of *****% and the grand total if the pay the car off. also discuss the early pay off with them. we use the ****** program so there is no ears on accounting. 

  Customer response

  03/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  As of 3/21/23 Im I am just now finding out what program my contract is under. That  information shouldve been given to me at the initial start of our relationship. During the creation of this relationship, I did a credit application and did not receive a FCRA form to go with my transaction . Each consumer credit transaction should have a FCRA form . Advance auto sales would have had knowledge on each violation that they broke and currently still violation of they didnt refuse and documentation I have proof 
  Regards,
  
  ***********************
  

  Business response

  04/21/2023

  WE ARE A BUY HERE PAY HERE.  WE ARE NOT CREIDT BASE COMPANY. WE ASK FOR A ID OR DRIVERS  AND 2 PROOFS OF RESIDENTS AND A INFORMATION SHEET TO BE FILED OUT 

  Customer response

  04/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Im not satisfied because I did a credit application with my ssc # . 
  Can you explain-to me why I did a credit application then application ? This is still a consumer credit transaction. Either way it goes. 
  Regards,
  
  ***********************
  

  Business response

  05/08/2023

  IT WAS NOT A CREDIT APP . YOU FILLED OUT A CUSTOMER INFORMATION SHEET AND REFERENCES

  Customer response

  05/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  YOU ADVANCE AUTO SALES  are a creditor under 15 USC **** g in THE ***** IN LENDING ACT . THAT IS  A CREDIT APPLICATION  and YOU ,ADVANCE AUTO SALES  took my credit card information pursuant to 15 USC  *********************************************** A BILLING ERROR NOTICE AND RIGHT OF RESCISSION. 

  rescission Regards,
  
  ***********************

  
  

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  December 30th, 2022 I paid $1200 on a 2011 Chrysler 200 The car was fixed up enough too the point it could be text driven and once I left the lot after the purchase all the problems started. That same day the car started over heating it had a loss of antifreeze but didnt know where it was going because there were no signs of leaks. I took the car too juffy lube and was told there was an internal leak in the engine and the antifreeze was mixing with the oil. Then they told me there was a blown head gasket. I have 3 kids so that is a danger hazard for me and my children. Called the car lot the next day when they opened and they tried too brush everything off and stated it cant be a leak. When the mechanic from juffy lube talked too the employee at advance his name is ****(advance auto sales employee) he cursed under his breath saying f*** once he heard all the issues knowing that the vehicle they gave me was undrivable. January 3rd the car lot did a pressure test on the car too see if they can see the antifreeze leaking anywhere which they didnt meaning it had too be leaking into the motor which causes serious damage making it too be even more dangerous and that falls into place of the ***** LAW!!!!. Wednesday evening January 4th the car shut off on me on the highway and then completely stopped working when I arrived at my aunts house. I ubered too the car lot and **** stated the key lost program because he checked his screen and the battery was fine so i was given another key and that didnt work he then said the battery must be dead. Remind you he said it was fine when i was there at the business. He then said it needed too be towed suggested i get it towed up there. I havent had this car for a month!!!!! And its non drivable for him too tell me this morning that the owner stated too no longer help me figure it out and that it is now my problem.

  Customer response

  01/09/2023

  This is a picture from ********** of all of the damages and issues wrong with the vehicle. 

  Business response

  01/10/2023

  Tell us why here...When **************** test drove the car, she was gone for a while and let it set outside of our business for 45 minutes running. It would have overheated then if something was wrong. Our cars are sold as is, I have attached those files so you can see she signed them. When **** spoke with the employee from **********, the guy stated that they never drained the oil so how would they know it was bad? The quote that she attached should have been a letter head from **********, not on a post card. We advised her to tow the car here, she didn't she drove it here. it sat here running for an hour never got hot. we checked the oil, there was no coolant in the oil like ********** stated. She drove the car for 2 additional days with no problems. And now she can't get it to start because the battery is dead. 

  Customer response

  01/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ********************
  

  
  

  They are not telling the truth at all I test drive the car from **** street back down too e Washington back down too their car lot I wasnt gone from their car lot no more then 10 minutes!!!! And if cameras need too be pulled too see that then we can get that established. I was never informed too have that car towed there too be looked at YOU GUYS ARENT EVEN **************!!!!! You sale messed up cars and fix them too be able too test drive and once paperwork is signed and filed out thats when all the problems occur your company have bad reviews all over your website!!!! MY BATTERY IS NOT DEAD!! **** stated when i ubered there that the battery like was green!!!!!!! Meaning it was fine and stated the key lost program which it didnt !!! I had a mechanic thats is licensed and been in the business of working on car over 30 years look at that vehicle and said you guys SOLD ME A LEMON!!! And with that being said i will take you guys too court UNDER THE **************** NO CAR SHOULD BE SHOULD WITH THE DEFECTS OF ENGINE OR ELECTRICAL ISSUES!!!! USED OR NEW!!! It applies too all!!! That vehicle has electrical issues and the reason why we smelt something burning while we sat there letting is run is being WIRES WHERE BURNING!!!!! The car didnt overheat while you worked on it because yall where steady pushing antifreeze through. But how come after yall touched it the antifreeze was magically gone AGAIN THE NEXT DAY!!! And i was told too put water in it not too mention its winter time. That antifreeze was leaking into the motor and yall know it. So with that being said no I will not pay too have it towed there because yall sold me a lemon!!! And it will sit where its been sitting since the day it stopped working that car has not been drivable since the day I bought it AT 4:53pm Friday December 30th!!! And the only way it could be driven is if antifreeze was constantly put in there. And the reason ********** had no receipt for what they did was because i have kids and they cared and checked it put for free and told me IF YOU GUYS HAD A PROBLEM WITH ANYTHING TOO GIVE THE MECHANIC THERE A CALL THATS WHY!! His number is on the other side of the card and also has his signature on it! Please dont try too make a worldwide company in the wrong because your company is a piece of garbage. I will see you guys in court and yall can pick that broke down a** car yall gave me yall selfs 

• Initial Complaint

  12/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Sold me a car that has a lot of problems and told me they fixed everything on the car before I drove it off the lot car has all most got me into a car accident 4 times

  Business response

  02/14/2023

  *************** bought a 2009 ************ from ** on 11/10/2023 signing the AS IS contract. She claimed it was having issues. We told her the car is sold as is and to get it fixed and bring us in receipts. She only brought us in receipts of where she had the oil changed and bought a drain plug for it. She tried saying it needed brakes and other things with the car, but she never would get those fixed. She drove the car over **** miles during the 3 months she had the car. The car was repossessed due to nonpayment on 02/02/2023. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩