ComplaintsforIndy Auto Man, LLC

• Initial Complaint

  05/31/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On May 27, 2024 I traded my 2019 ******* MKC to IAM for a 2017 *** X5 priced at $21,997. They allowed me $21,400 for the *******. In addition to $597.00 difference they sold me the following:Ascent Etch ****** Cat Convert Protect ****** Waypoint GPS ****** total ******* plus title fee ***** title convenience fee ***** Doc fee ****** So far I have demonstrated that I an an idiot. They have a seven day return policy. After getting the car home I discovered it has some very irritating feature beside the fact that it does not fit in my garage. After notifying them on May 29, I returned the *** on May 30 for exchange. At this time they charge me a 10% of the value of the *** as a restocking fee which I had agreed to in the purchase. However instead of returning my ******* with the title which I had provided at time of purchase, they sold me the ******* back again charging me the following:Sales tax $157.22 Title fee 15,00 Title Con. fee ***** Doc. fee ****** Apparently their return policy is allowing me to buy my vehicle back and not refunding $597 difference I paid. In addition to that the $******* are things on the *** which they have and I don't. At the very least they owe me $2145.65 which I requested and they refused.Conclusion: For the privilege of driving that *** for three days it cost me $4919.77.That seems a little excessive to me and I don't have the title to my ******* in a return transaction.PS In addition to this complaint they refused to allow me to leave their premises (physically baring me from doing so) before I signed an agreement that said if I sued them they could repossess my *******. So I signed.

  

  Business response

  06/04/2024

  **************** purchased a vehicle as he stated along with protections that were optional. Once he left, we began processing title work to allow for the sale of his trade in, as all dealerships do so that they can sell their inventory. One of the things that Indy Auto Man prides ourselves in is our 7 day exchange policy, where a customer can exchance for any vehicle on the lot within 7 days for only a 10% restocking fee and $1 per mile driven. Considering we remove the vehicle that is purchased from our website, have to relist and remarket the vehicle after it is traded back in, service performed on the vehicle traded in, an inspection, oil change and filter, etc. this is not a bad deal, and something that a handful of people do a month, typical out of sheer "buyer's remorse." Most customer leave happy, having had the ability to change their mind without having to re trade in their vehicle at current trade valuer and having to buy a vehicle at a higher price. In this case, we gave **************** back his traded in vehicle at our cost as well as giving him the same value he paid for our car, full retail, minus a 10% restocking fee, which the customer agreed to. In reference to "barring him from leaving," **************** took the keys off of our salesman's desk to the vehicle he traded in previously and tried to leave in our vehicle without signing any paperwork to actually purchase the vehicle back. We only had him sign the normal paperwork that we have every customer sign to purchase a vehicle, nothing was done out of the ordinary. He was extremely rude, told us we were committing "grand theft auto" and called several of our employees "simple." He also whispered to his wife to get in the passenger seat of our vehicle, climb over and drive off with our vehicle.

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car ***** Tahoe 2018.It was 28 December and too chilled and we didnt check Ac and we complained them after more than a month.They said to come and I bought a Freon and they put it but it had a problem again coz there was a problem in condenser.We are telling them to fix it not they are not listening to us saying they cant do anything.Its costing around 1200USD and it should be their duty to give us a working vehicle.

  

  Business response

  04/30/2024

  We have resolved the issue. We are paying for the A/C issue as well as extra money for a detail for the vehicle.

• Initial Complaint

  04/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 **** Edge off them on 3/1/2024 and on 3/3/2024 I called the dealer to let them know the service engine light came on they said I needed to bring it in and leave then car. I purchased an extended warranty from them and was told I couldnt use it until 30 days. I ended up taking the car to auto zone and had a scanner ran on it told the dealer what was found I took it in they were to supposed to fix it light came back on next day, I have no paper work to take to BMV to get my plates, my first payment was due on April 1 cant make a payment on a car I cant register legally. Also I was told my warranty company I have no warranty. Car is now blowing cold air when car is in heat mode,

  

  Business response

  05/06/2024

  ******************,

  This is ******** one of the sales managers at Indy Auto Man. I left my personal cell phone number on your voicemail April 22, 2024 at 3:15pm to figure out what's going on and have not heard back. We have a full service department and I would like to get it in asap so we can help diagnose what is going on for you. Please contact me at your earliest convenience at ************. I look forward to looking with you and getting this figured out/resolved asap. Thanks!

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 14, 2023 I purchased a 2016 ****** Titan XD. During the sales process I was told the truck was in excellent working condition along with new tires. I purchased a powertrain extended warranty, a few weeks after the purchase the truck went to their service center to have the rear door repaired. Approximately a month after the purchase the truck started making a horrible noise from the suspension and I had two tires rupture, after taking the truck to a mechanic they told me that the truck had some serious issues, the driver leaf spring was broken in half and the driver side lower control arm bolt was broken. I contacted Indy Auto Man and the Sales Manager, ******* was reluctant to repair the truck stating it was an "as is" purchase, after reconsideration due to the safety concern they repaired the trucks leaf spring and bolt, the "new" tires were then found to be discontinued and 2 years older than the truck, I replaced the four tires and they refused to reimburse any of that expense. They had the truck in their service center for 3 weeks. This brings me to December and a check engine light and "reduced power mode" warning, according to the Owners manual this a normal function when the emission system cleans itself, I didn't think much of it until the warning would come on and stay on longer each day until it finally would never turn off. This is now into January, I take the truck to ****** Dealer and they tell me they "know" the truck and that it was in their shop back in June 2023 at the request of Indy Auto Man and ****** gave them and estimate of over $9000 of emission and other repairs. ****** gave me documents that another customer tried to buy the truck in June and returned it because of these repairs. None of this was ever disclosed to me, even after requesting in person and in writing I was wanting a vehicle repair history. I just want the emissions system repaired or replaced by a service center of my choosing and Indy Auto Man cover all the expenses

  

  Business response

  02/26/2024

  We would like to extend our gratitude for your patience and understanding as we discussed the Emission issue you have encountered.

  After a thorough evaluation of the situation, we agreed to contribute an amount of $1,800.72 toward the cost of the necessary repairs. 

  ************** has respectfully accepted this offer and has since received the money and deposited our check.

  This contribution reflects our commitment to our customers and their satisfaction and our appreciation for their loyalty.

  We hope that this resolution is satisfactory and assists you adequately with the burden of the repair expenses. Once again, thank you for your cooperation and understanding in this matter. 
  
  Should you have any other concerns or require further assistance, please do not hesitate to contact us. 
  
  
  Sincerely, 

  Customer response

  02/26/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************

• Initial Complaint

  12/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a vehicle from them October 28,2023 they had promised us 45 days to get me the title this is now day 55. I have called numerous times most times I get a voicemail or when they do answer its always the same thing it was just sent out itll be here today or tomorrow

  

  Business response

  12/22/2023

  Hello,

   

  We processed the title for the customer on Wed 12/21/2023

  Due to her bieng out of state we had to mail additional taxes to her county.

  Those taxes were mailed to the state at the same time as the title was processed. 

  Since the customer lived in ** they will need to contact their local Secretary of State to get updates on their title processing since we do not have access to their systems.

  We are happy to do anything we can to help the customer resolve their title issues but at this point everything is in the hands of the state of **

  If there is anything else the customer would like us to do, please let me know 

   

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went in to possibly purchase a vehicle. I told the salesman I didnt need financing and not to run my credit. The salesmen then took it upon himself to run my credit anyways. Now I have 3-4 hard inquiries on my credit report that is affecting my credit.

  

  Business response

  12/07/2023

  Hello, I am sorry for the confusion. We can not run credit unless the customer submits a credit app with their personal information and social security.

  When this information is submitted we do run the credit to pre approve our customers for their car. On the credit application itself it has a sign off that the customer must check off to allow us to run their credit.

  There is not much I can do about the inquiries but I am happy to help in any way 

  Customer response

  12/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I specifically asked your salesmen ****** and ******* not to run my credit. They have already admitted fault and were trying to justify the reasoning. I never gave them permission to run anything. You need to ask them directly about this issue.
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************
  

  

  Business response

  12/07/2023

  Hello sir, unfortunately we cannot submit for a correction on your credit report. 

  If you would like, you can let me know that you will be submitting for a correction and when we get the documents from the credit agencies we will respond in a way that will allow for them to be removed.

  If we could submit those requests on our end we absolutely would.

  As for the salesman working the deal, I am personally speaking with him today to figure out what happened 

  Customer response

  12/08/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  I will be submitting the disputes to the credit bureaus today. Thanks for your help in resolving this matter 

  Regards,

  *******************

• Initial Complaint

  12/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I traded in my 2015 ****** for a 2015 Mini ******. A few days later I was contacted by a sales manager who stated that the sales taxes on my original purchase of the Denali hadnt been paid. He offered to forge the original purchase price of the Denali by changing the 1 (in $18,500), to a dollar sign so I would only have to pay taxes on $8,500. At this time I asked for this to be put on paper and was told he couldnt because it is legally sensitive. I decided I did not want to be involved in any transaction with Indy Auto Man, but waited until I could receive paperwork showing the altered price.I received nothing, so the day before I had been told the transaction had to take place I requested the proposed paperwork. I was told I would receive it Monday. Monday I, again, had to request the paperwork. I received nothing, so I went ahead and requested that the entire deal be rescinded,I received nothing. Apparently another manager called me, I did not receive the call.Long story short, I drove to the dealership, asked to see the manager who had proposed the illegal transaction, and again requested the deal be rescinded, and my vehicle returned.The manager pretended to be confused, and tried to say he didnt understand me VERY CLEAR email, stating that they went ahead and paid the taxes for me, and sold the vehicle. I then requested to see the title application (again looking for proof of fraud). The manager told me that their title person was not in, but that they would send me something the next day.I did received the title application the next day DATED the next day, and paying the price on the full price.I have again requested we move forward with rescinding the deal, as they obviously still have my vehicle.I still have not heard back, and do not believe I will.Unfortunately, the conversation where the manager lied about selling my vehicle was in person, and its my word against his. However I do have a witness to his offer to commit fraud.

  

  Business response

  12/01/2023

  Hello,

   

  We are aware of the complaint made by the customer. We send the customer all the information they requested on 11/30.

  We have records and documents for every single cent we requested or charged the customer.

  At this point the customer is threatening legal action so we are removing ourselves from the conversation.

  If the customer want to proceed with their lawsuit we will have our attorneys respond as requested.

  At this point we are not willing to do any more business with this customer.

   

   

  Customer response

  12/01/2023

  Without yet having a witness statement, here is proof of the discrepancy in the money request for a fraudulent amount on the title, vs the money paid on the title after I met with *************************. Also, the date proves that Indy Auto Man still has the vehicle (I mean so does my On-Star, but this is better) 

  Customer response

  12/01/2023

  Without yet having a witness statement, here is proof of the discrepancy in the money request for a fraudulent amount on the title, vs the money paid on the title after I met with *************************. Also, the date proves that Indy Auto Man still has the vehicle (I mean so does my On-Star, but this is better) 

  Customer response

  12/01/2023

  Without yet having a witness statement, here is proof of the discrepancy in the money request for a fraudulent amount on the title, vs the money paid on the title after I met with *************************. Also, the date proves that Indy Auto Man still has the vehicle (I mean so does my On-Star, but this is better) 

  Customer response

  12/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Without yet having a witness statement, here is proof of the discrepancy in the money request for a fraudulent amount on the title, vs the money paid on the title after I met with *************************. Also, the date proves that Indy Auto Man still has the vehicle (I mean so does my On-Star, but this is better) 
  
  Regards,
  
  *****************************

  
  

  

  Business response

  12/01/2023

  We do not have the customers original trade, this was sold to our wholesalers and there is no way we can get it back.

  At this time there is nothing else we can do. We are already covering the customers $1,000+ tax bill which they owe us and are unwilling to pay.

  We have all of the records between our team and the customer including recorded phone calls, and texts. Our legal council has reviewed this deal and we have done everything the way that it should be.

  We have gone above and beyond for this customer and at this point we are not willing to do anything more. 

  Customer response

  12/04/2023

  The company is not representing our  communications honestly, or fairly.

  I will get the sworn witness statement, and post it, asap.

  The vendor claims to have sold the vehicle on the 17th, asked for a tax amount of $635, and claims that they did this to help me. I did not ask them to commit fraud for me. They claim to have done this despite my statement that I do not want to do business with them, and that I would handle the taxes myself.

  The vendor also states that they paid the tax (submitted 11/30, the day after I requested proof of application for title 11/29, on the vehicle they claim to have sold on the 17th. I am unsure how one goes about selling a vehicle without holding the title. 
  Their statements here, and their statements to me, via email, have been very different. I have submitted screen shots. 
  I also have records of all communications between us, and they just dont add up.
  

  
  

   

  Customer response

  12/04/2023

  The company is not representing our  communications honestly, or fairly.

  I will get the sworn witness statement, and post it, asap.

  The vendor claims to have sold the vehicle on the 17th, asked for a tax amount of $635, and claims that they did this to help me. I did not ask them to commit fraud for me. They claim to have done this despite my statement that I do not want to do business with them, and that I would handle the taxes myself.

  The vendor also states that they paid the tax (submitted 11/30, the day after I requested proof of application for title 11/29, on the vehicle they claim to have sold on the 17th. I am unsure how one goes about selling a vehicle without holding the title. 
  Their statements here, and their statements to me, via email, have been very different. I have submitted screen shots. 
  I also have records of all communications between us, and they just dont add up.
  

  
  

   

  Customer response

  12/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  

  Provided in previous statement.
  Regards,
  
  *****************************

  
  

  

  Business response

  12/04/2023

  We are happy to provide all the documents needed to prove that we not only did everything ethically and legally but that we went above and beyond for this customer.

  We sell hundreds of cars every month and maintain good standing with the state, our city, and our consumers.

  We are confident in our stance on the matter and will not be doing any more business with this customer. 

  Customer response

  12/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

   

   

   

  This business has been consistent only in its inconsistency. From soliciting me to collude in fraud, to claiming they would not be continuing any contact with me (as evidenced in this message thread), they are simply covering their butts at this point. Or attempting to. I am confident that the ** investigation, and the **** Auto Dealer regulatory division investigation, will both come back in my favor. I stand behind my statements, and will be glad to see what sanctions come about.
  
  Regards,
  
  *****************************

  
  

  Customer response

  12/04/2023

  As illustrated by my OnStar app, the vehicle was NOT sold on 11/17. It remained at the IndyAuto Man dealership until 11/20, a several hours after I requested rescission of the contract. 
  The lies just continue. 

  Customer response

  12/04/2023

  As illustrated by my OnStar app, the vehicle was NOT sold on 11/17. It remained at the IndyAuto Man dealership until 11/20, a several hours after I requested rescission of the contract. 
  The lies just continue. 

  Customer response

  12/04/2023

  As illustrated by my OnStar app, the vehicle was NOT sold on 11/17. It remained at the IndyAuto Man dealership until 11/20, a several hours after I requested rescission of the contract. 
  The lies just continue. 

• Initial Complaint

  11/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 11/16/2020, I pursued Indy Auto Man for a vehicle that I wanted to purchase. I paid a $3,000 deposit and financed the remaining $14,937.93. I was provided a "CarFax" report on the date of purchase that informed me that the vehicle had been in NO accidents. I have recently been looking to sell my car and reached back out to Indy Auto Man to see how much I could get for it since I had previously purchased the vehicle from their location. On 11/4/2023, I received an email offer and an attached link to a 2023 CarFax report. The updated report shows an accident from 11/7/2017 which was 3 years before I had purchased the vehicle therefore, the accident was not something that occurred in the 3 years since purchasing. I have attached both the previous CarFax report and the newest one that was just sent. I believe these CarFax reports have been falsified and I am just over being lied to by a company that is supposed to be selling good vehicles that are reliable.

  

  Business response

  11/09/2023

  Hello, I am sorry for the headache you are dealing with in regards to the Carfax report for your vehicle.

  It is unfortunate that this situation has occurred and we will do everything we can to help.

   

  In this particular situation the issue you are describing is a CarFax issue, not an Indy Auto Man Issue. 

  Indy Auto Man pulls CarFax reports the same way as a customer would. If there is new data that is added to the carfax after a purchase has been made then the issue should be brought up to CarFax directly. There is no way for a dealership to "Alter" a carfax report as all of these reports are pulled from the CarFax database.

  In light of these issues, we will still be willing to help. Once you have filed a claim with CarFax you can reach out to me directly and I will make you a tradein offer or an offer to purchase your vehicle as if your vehicle had never been in an accident. This way there is not loss due to a previously reported damage.

  My name is ****** and you are more than welcome to come see me or call me.

  I am the ** and will be happy to get this handled for you. 

• Initial Complaint

  08/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased 2018 Heavy Duty truck on April 15, 2023, also traded in a nice truck on purchase. Several complaints on the ethics and customer service this company provides. Majority of negotiations were handled over the phone as I am several hours away, the purchase agreement sent to me from saleswoman via text and paperwork that was signed at the close was different in the amount of around $5200.00. Although they have my signature on the document Im not completely sold it was not added after the fact, they charged me that amount for a mysterious warranty that I was offered no information on coverage or company name, deductible amount. This was not noticed until seeing statement probably ***************************************************** the mail for my home state stating that my vehicle did not have insurance and they were going to suspend my registration!!! Funny because the vehicle had been traded in for purchase of new truck almost 60 days prior, while at IndyAutoMan I was told a title transfer and plate transfer would not be an issue. The salesman even let me use a screwdriver to switch my plate. Come to find out they did not bother to transfer title work, plates, nothing. Although that fee sure was tacked on the bill, nothing. So now its probably middle of June and I find out that I cannot register vehicle because they havent sent the title to Secretary of State. After calling several times, they tell me that dont have the title!?!? How an you obtain financing on a vehicle if you do not have the title. and not disclose this to your customer??? After weeks of agony trying to get some answers they send the title to my home state.I think. I still cannot register vehicle because it takes ***** Days to validate with the state Im in. They sent me some bogus letter to carry saying they will pay for all cost if something were to happen. Still have not received the $5000 BS warranty refund they promised several times in writingHelp!! Their crooks

  

  Business response

  08/10/2023

  After calling the customer we have come to an understanding of what happened and what needs to happen. The customer is absolutely right and we as a company are working to resolve his issues.

  Based on our phone conversation we are researching to see if we can send the customer a temp tag right now.

  We are also cutting the check for the warranty and sending it to the bank and sending the customer a tracking number.

  I have also given the customer my direct line so he can communicate with me directly until these issues are resolved. 

   

• Initial Complaint

  08/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  5 days after purchasing my vehicle (December 2022), the low pressure oil light began to illuminate on my dash. I immediately contacted the dealership and was advised to take to their service center and assured everything would be taken care of. At this point I told them they can take the car back and give me another car. I was advised this issue would be resolved. Over the last seven almost 8 months I have put roughly $60-$100 worth of oil weekly into the vehicle, I have spent several hours at various repair shops, and was ultimately told by the Audi dealership my car requires a $7700 lower motor rebuild. I have been getting the runaround for several months now while still making car payments on a vehicle I can not drive now. I was offered for them to buy the car back and I would lose the $3500 I put down and the $1000 trade in vehicle I had. This is unacceptable and I requested 2 almost 3 months ago for the motor to be fixed and now they screen the calls and Will not answer the phone nor call back. I just want my car fixed that I paid for.

  

  Business response

  08/07/2023

  Hello, Here is a breakdown of the events that have lead to this situation:

  Customer purchased a 2015 Audi Q5 with ****** miles on it around 8 months ago, 12/10/2022
  Customer did not buy an extended vehicle service contract, and signed an as-is form as well as several coverage declination forms
  On 12/15/2022, the customer stated she saw a light that came on that said she needed to add oil to the vehicle, but she did not see a visible leak 
  Customer came in on 12/21/2022, we checked everything over, changed the oil etc, vehicle was returned to her
  Vehicle was brought back after oil light came back on, and our service center performed an oil consumption test on 1/6/2023
  On 2/2/2023, customer stated the vehicle was stalling after it said to cut off the engine immediately
  We replaced PCV breather (notorious for failing and causing oil consumption), and we returned the vehicle

  At this point we assumed everything was fine until the customer called in on almost 2 months later on May 8 and told our sales rep that she took it to Audi and they said the pistons need rebuilt
  

  At that point we gave her the option of trading out of the vehicle, and as a courtesy, we would waive our 10% restocking fee. Due to her credit, we could not get a new bank to do the loan.

  We are now over 9 months from the date of purchase on an As Is vehicle. We would be more than happy to do any repairs at our cost with no markup but that is the most we can offer. We have communicated this to the customer as well 

  Customer response

  08/07/2023

  I have attached several text messages from the service center regarding my car and I am trying to obtain phone records from my carrier. I have several additional photos regarding this matter as well. 

  Customer response

  08/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I have provided additional pictures of text messages between myself and Indy Auto Mans service center. I also have several additional photos and will be obtaining phone records from my carrier to show that I have contacted several times since the purchase of the vehicle. When no one would answer my calls I visited the sales center to speak with a manager. The manger AND the sales man that sold me the car seem to be unaware of the issues with my vehicle. At this time my credit was NOT ran again as I wanted my car fixed and not to sell back to the dealer so the claim of credit not being good is false. I have a witness AND text messages to prove this. When I took the car to the Audi dealership it was at the request of Indy Auto Mans service center and they paid to have the same repair they completed redone because Indy auto man used incorrect parts. I have the proof from the Audi dealership. As I stated before, I have been extremely patient with this situation however I want my car fixed. Not traded out for another but MY vehicle fixed. 
  
  Regards,
  
  *********************
  

  

  Business response

  08/07/2023

  All of the texts and phone calls from the customer are recorded in our CRM database. 

  The attached screenshot shows where we called the customer and told her 4 times that we would be sending her a credit app to try and get her into a different vehicle.

  The sales rep then asked her for her current lien holder and payoff which she provided.

  At the end of the recorded conversation our sales rep told the customer one final time that ************** link was on the way and the customer stated "ok"

  Because our database only stores credit information for ********************************************************** not. 

  At this time, because we cannot conclusively determine if her application was submitted, we would make the same offer.

  We can repair the vehicle at our cost or trade the customer into another vehicle while waiving the 10% restocking fee should she qualify for a loan.

   

  Customer response

  08/07/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me only if the vehicle is repaired in no more than 30 days from todays date. It has been a very long time, and I just want my vehicle repaired at no cost to me as stated. 
  
  

  Regards,

  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩