Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In good faith I entered into a purchase agreement with Indy Auto Man. As a part of the purchase agreement Indy Auto Man was to fix the vehicle. This was a contractual agreement at the time of purchase in writing. Some 90 days worth of trouble later Indy Auto Man had still not fixed the vehicle. The whole reason this vehicle was purchased was because I did not want, nor have the ability to be dealing with a defective vehicle. After dealing with this for all of 2025 and still being jerked around, I finally for my personal sanity and needs traded the vehicle in for a new truck. I do not understand how it is that a business is legally able to operate under such circumstances. There has been a long history developing of this situation that started in late December. One example of Indy Auto Man jerking me around and lying to me is in the transcript attached to this complaint about the extended warranty. It shows where the finance manager ghosted me in conversation both before and after the warranty company responded directly to Indy Auto Man confirming that Indy Auto man had not did what they said they did. There is a thousand dollar estimate for the repairs of the vehicle that I purchased, that Indy Auto Man was contracted to repair, but failed to do so. After being jerked around for 90 days I traded the vehicle off and incrued $3,000 negative equity as a result of their breach of contract. I am asking for this $1,000 that was apart of the purchase agreement to be given to me in order to help with the negative equity acrued from Indy Auto Man not doing what was contractually required of them. In addition, 100% of the warranty should be refunded as I did not breach the contract, and have suffered greatly as a result of doing business with Indy Auto Man. Please help as I am a hard working honest person and do not deserve this.

  

  Business Response

  Date: 03/31/2025

  Over the past several months, we have made extensive efforts to accommodate and resolve Mr. ********* concerns.
  Mr. ******** purchased a 2017 Jaguar F-Pace on December 28, 2024. At the time of purchase, the drivers seat heating and cooling functions were inoperable. Per the signed "We Owe" Agreement, we committed to covering up to $250 for the repair. He was verbally informed that our service center would reach out in the following weeks to schedule the repair, given the time of year and staffing constraints.
  On January 8, ****** days after the purchaseour Service Advisor contacted Mr. ******** and scheduled a diagnostic appointment for January 25, 2025. Once the issue was identified, the necessary part was ordered. Mr. ******** was informed that we would schedule the repair as soon as the part arrived.
  Mr. ******** later notified our service center that his availability was limited and requested a Saturday appointment on February 15, 2025. We advised him that we could not guarantee that date, as we were still awaiting the parts arrival. To accommodate him, we scheduled the repair for the following Saturday, February 22, 2025, with the understanding that the part was expected to arrive by then.
  Unfortunately, as of February 21, 2025, the part had not yet arrived. **** tracking showed it was still in transit with no estimated delivery date. We promptly communicated this delay to Mr. ******** and attempted to reschedule for the following week, but he was unavailable on the proposed date.
  On March 1, 2025, Mr. ******** reached out requesting an appointment for March 7, 2025. Due to scheduling constraints, we offered an appointment on Friday, March 6, 2025, at 9:45 AM, which he accepted.
  Upon receiving the part, we discovered that it was missing the heating element. Our Service Manager presented Mr. ******** with two options:
  Replace the seat with an in-stock seat.
  
  
  Reorder the part and ship it to him, covering both the part cost and installation fee at a local service center of his choice.
  
  
  Mr. ******** opted for the second option. As a courtesy for the inconvenience, we also provided a complimentary oil change. He was satisfied with this resolution and expressed no concerns.
  That same day, he visited our sales location to request a warranty cancellation. Our Finance Manager provided the necessary form, which he completed and submitted. The request was then forwarded to our Account Manager, who was working remotely due to a health-related issue. Mr. ******** was informed that the cancellation process typically takes 68 weeks.
  However, one week later, he began emailing our Finance Manager for updates, expressing frustration with the timeline. He also contacted the warranty company, alleging that we were intentionally delaying the cancellation. We reiterated the standard processing timeframe.
  Mr. ******** then involved the warranty company in an email thread and requested that they cancel their portion directly. The warranty company responded, but due to system limitations, Indy Auto Man did not receive their email, as our Finance Managers CRM email can only accept communications from contacts within the system.
  During this process, Mr. ******** traded in the vehicle. He subsequently requested that we issue him a check equivalent to the quoted cost of the pending repair. Since the repair was never completed due to the vehicle no longer being in his possession, we informed him that our agreement was to facilitate the repair, not provide a cash reimbursement.
  In an effort to resolve the matter amicably, we offered Mr. ******** a goodwill payment of $500. He declined and instead demanded $1,000, threatening to escalate the matter to the Attorney General if we did not comply. At that point, we determined that the best course of action was to cease further communication.
  As a result, Mr. ******** has now filed complaints with both the ************************ and the Better Business Bureau. Despite this, we firmly believe we have made every reasonable effort to accommodate him, including:
  Extending the timeframe of the "We Owe" Agreement to accommodate his availability. 
  Increasing the value of the We Owe Agreement from $250 to $1,000
  Providing a complimentary oil change.
  Offering a goodwill payment of $500.
  We have gone above and beyond our contractual obligations in an effort to ensure customer satisfaction.
  
  

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  The contract signed at closing of this deal stated to fix the heating and cooling of the seat. I allowed Indy Auto Man to run me in circles during my personal time from December until March and they still had not did their part of the deal. I am a very busy person that goes to work before Indy Auto Man opens and am still at work after Indy Auto man closes. Point being I do not have time to spend months being jerked around in my personal time and do have my limitations. I bought this car in good faith that Indy Auto Man was going to repair it in a reasonable time. They failed to do so, caused me a lot of grief, and frustrations, lied to me on numerous occasions, not answering calls, or voicemails, having me make a couple 6 hour trips to meet with them.Enough is enough, this is very bad business. The reason this car was purchased was for a peace of mind, not to inherit all of 2025 full of stress. Indy Auto Man not repairing the broken vehicle for 3 straight months did cause me to take a $3k lose trading it in, and it is the right thing for Indy Auto man to send the amount of the repair to me to help compensate for the negative equity which accrued as a result of their contractual negligence and failure.
  
  The after market warrant company was CC: on the email conversations and confirmed that Indy Auto Man had not sent them ANYTHING, after about two weeks of this (as shown in the documents provided) the warranty company said that they could send me the $800 and would send Indy Auto Man a notice about the $3,200 mark up portion that is on their behalf.
  
  The ************************ was notified a week before Indy Auto man comes with their false allegations of a threat from the attorney general. I do have this conversation saved from Sunday 3/30 where, all I did was ask if they had heard from the ** yet. I said that because it had been about a week since I filed. 
  
  Regards,
  
  *********** ********

  
  

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November- ****** reached out to me regarding the vehicle I expressed interest in. We had some discussion by text and he provided a video going around the vehicle to show any blemishes. After a few calls, I spoke with ***, a credit manager. During the call, I asked *** if he would provide a list of defects with the vehicle. He said an inspection was done on all vehicles and he had nothing to report. I specifically asked if it was Indy Auto Man's position that there were NO defects with this vehicle. *** responded "Yes" and the paperwork was signed.December- the vehicle was delivered and within 24 hours I informed both ****** and *** that the vehicle has defects, the major defect being the head unit. ****** told me to get it looked at, which I promptly did and paid for the inspection. I immediately sent the paperwork to ****** and he confirmed it was received. Communication ceased until I reached out multiple times to get a response as to how Indy Auto Man would reconcile the situation. I finally received a call from a manager who claimed the faulty head unit wasn't seen as a safety issue but did admit to it not being disclosed. I mentioned the undisclosed defect has made phone calls while I was driving and it was very hazardous. He said he would go back to his management and "see what he could do."January- Communication ceased. Indy Auto Man has admitted the defect was not reported despite telling the customer (myself) that there were no defects with this vehicle. There have been no offers to reconcile the situation even after directly asking me to pay to get it inspected and the inspector verifying what I had told *********.

  

  Business Response

  Date: 02/17/2025

  Dear Mr. **************** sincerely regret that you are experiencing issues with your vehicle and understand how frustrating this situation must be. At Indy Auto Man, customer satisfaction is our top priority, and we strive to be as transparent and helpful as possible throughout the car-buying process.
  
  Prior to your purchase, our Finance Manager informed you that all our vehicles undergo a mechanical and safety inspection to ensure their key functions are operating properly. The ****** you purchased successfully passed this inspection. We take these inspections seriously to ensure vehicles meet our safety and performance standards at the time of sale.
  
  On December 8, 2024, you reached out regarding an issue with your vehicles radio. Unfortunately, the Finance Manager was on vacation and did not see the email. However, on December 10, 2024, you informed your sales consultant that you planned to have the vehicle inspected at a local mechanic shop. The consultant requested a copy of the quote so that we could explore potential assistance options.
  
  On December 11, 2024, after business hours, you provided a repair estimate exceeding $2,500. The following morning, your sales consultant escalated the matter to management. We made multiple attempts to reach you between December *****, and on December 16, a Sales Manager was able to connect with you. At that time, we explained that due to the nature of the repair, we would not be able to cover the full cost, as it was not a mechanical or safety-related issue.
  
  Prior to purchasing the vehicle, you were offered various protection plans, which you declined on two occasions. You acknowledged that by declining these plans, you were purchasing the vehicle in as-is condition and assuming responsibility for any future repairs. These terms were also outlined in the documents you signed at the time of purchase.
  
  That said, we genuinely appreciate your business and want to demonstrate our commitment to customer satisfaction. As a goodwill gesture, we would like to offer to contribute 10% toward the repair cost based on the quote provided. Please let us know how you would like to proceed.
  
  We appreciate the opportunity to address your concerns and look forward to hearing from you.
  
  Best regards,
  Indy Auto Man

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The repair for the undisclosed safety issue was over $2,500. The dealership offered to pay $350. This vehicle was advertised as having features that it currently does not have due to the defects. While the dealership is liable for the full amount, I presented the option of splitting the cost 50/50 and that was declined. Not only does the defect disable features that were fraudulently presented in the cars listing, it also creates a safety hazard and potentially, a legal hazard. I have given this company many times to correct the fraudulent actions and they have chosen to decline every time.
  
  Regards,
  
  **** ****
  

  

  Business Response

  Date: 02/21/2025

  Mr. ***** believes the alleged issue is a safety concern, but we do not agree. He claims that the radio occasionally turns on while the vehicle is running, which is neither a safety nor a drivability issue. We have explained this to him multiple times.
  As a goodwill gesturenot an obligationwe offered to cover 10% of the repair costs, as well as the diagnostic fee. This offer was made solely to assist him, despite the fact that the vehicle was sold AS-IS and without any additional protection.
  Before finalizing the purchase, our Finance Manager presented Mr. ***** with multiple *************** Contract (VSC) options. He was informed that declining these protections would mean assuming full financial responsibility for any future repairs. Mr. ***** chose to proceed without a VSC and signed several documents acknowledging the AS-IS nature of the sale.
  At Indy Auto Man, we prioritize customer satisfaction and aim to provide a great experience. While we cannot cover the full repair cost, we believe our offer to contribute 10% and cover the diagnostic fee is more than fair. If Mr. ***** declines this offer, we will not be extending additional assistance.

  Customer Answer

  Date: 02/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Indy Auto is misrepresenting the effects of the undisclosed safety issue. The radio is not occasionally turning on. The car will literally make random phone calls while I am driving. I explained this to ********* and also let them know that it is illegal to make phone calls in certain situations in my state. That is why this is not only a safety issue, it is also a legal issue. This car was advertised by ********* as having navigation. The listing actually claims it has navigation four different times. Due to the defect that ********* claimed did not exist, this vehicle does not have the features that were advertised. I am attaching the car listing to show the fraudulent claims the dealership made. Again, this vehicle does not have navigation due to the defect I had asked Indy Auto to cover by simply paying half. That was a request of Goodwill, as the dealership listed the car having features that it does not currently possess and should have repaired the vehicle so those advertised features were available. It was only after I reported this to the Better Business Bureau that they offered any restitution and even then, it was under the stipulations that I essentially sign an NDA that they labeled as a Goodwill Agreement.
  
  Regards,
  
  **** ****
  

• Initial Complaint

  Date:11/18/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** approval presented

  

  Business Response

  Date: 11/19/2024

  We fully understand the frustration *** ****** has experienced during this process and have worked diligently to ensure the deal was funded so she could retain the vehicle.
  
  As explained to *** ******, it is entirely within the lenders rights to request additional documentation after approval has been granted and the customer has taken possession of the vehicle. In this case, ********* required verification of *** ******** employment and income. *** ****** was promptly notified of this request and was provided with the necessary information to facilitate her employers communication with **********
  
  *** ******* employer requested additional documents before they would verify her employment, which caused a delay. After a few weeks, her employer did verify her employment with *********. However, due to the time required to receive this verification, ********* ultimately denied the loan.
  
  Our Finance Manager, ***, collaborated with a ********* representative to restructure the deal and resubmit it for approval, ensuring *** ****** could keep her vehicle. Given her status as a 1099 contractor, we worked closely with ********* to obtain an exception for her approval. After several rounds of discussions and compliance with *********'s requirements, we were able to secure the approval. *** ****** was promptly notified once the deal was funded.
  
  As required by law, we are unable to submit title work to the *** for a vehicle that has not been funded. However, on the same day ********* completed the funding, we processed the title work, and *** ****** received an email notifying her that the title work had been completed and she could proceed with registration at the ****
  
  We sincerely apologize for any inconvenience caused to *** ****** and want to assure her that we made every effort to resolve the situation to her satisfaction. We believed the outcome would meet her expectations, but if there is anything further we can do to ensure her complete satisfaction, we are more than happy to assist. *** ****** can reach me directly at ************.

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* ******

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just bought my car from here 3 months ago, and have dealt with one issue after another ever since. I reached out several times right after I bought it because I was concerned about multiple issues, I finally got someone from the service department on the phone back in July to be told I'd have to pay for the appointment if I made one to have it checked out, even those I'd only bought it a couple weeks prior Now my check engine light is on. I realize that I bought this vehicle "as-is," but for the amount I paid for it (and still owe on it), I shouldn't have all of these problems. I've been reading the reviews on ****** and this seems like a common occurrence. This place makes the buying process a breeze, then boom, the vehicles end up being complete junk. I'm a single mother and I absolutely have to have a reliable vehicle. I don't have the time or the money to keep putting into this car.

  

  Business Response

  Date: 11/06/2024

  I personally have reached out to this customer via email in an attempt to rectify this issue. She opened the email twice, but did not respond. The issue the customer brought up a week after purchase was a "break noise." There were no issues with the brakes at the time of purchase nor during her test drive. Even so, we offered to cover the cost of the diagnosis out of goodwill. 

  Three months later, the customer reaches out that the check engine light came on and Autozone told her it was the MAP sensor. An MAP sensor is a wearable item that will need to be replace for regular maintenance. Even with this issue, we tried to reach out to offer assistance, again out of goodwill. The customer ignored our attempts to rectify the situation and chose to leave negative reviews on public platforms, as well as this BBB complaint. 

  This vehicle had no issues at the time of the sale. The customer took it for an extended test drive before moving forward with the deal. Vehicles are machines that could potentially fail. We are in no way responsible for the brake sound after the customer drove the vehicle for a week or an issue that came up 3 1/2 months after the customer took possession of the vehicle. 

  With all of this being said, we are still offering to assist this customer out of goodwill.

  Customer Answer

  Date: 11/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  There were clearly things wrong with this vehicle that were not disclosed at the time of the sale. I called 6 days after I purchased it and was told I'd have to pay for the appointment if I brought it in to the service department. 
  
  Regards,
  
  ***** ********
  

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/7/24, I purchased a 2018 **** Edge Titanium from Indy Auto Man with *** as my salesman. The vehicle was priced at $16,780 and I made a downpayment of $4250 (including the trade-in value of my car). The car had ****** miles on it. I left the car lot at 12:06 pm and at 1:10 pm, my check engine light came on. I called the business back and they told me to take it to their service department. I took it there the next morning at 9:25 and they told me that the problem was just a spark plug and replaced it (done at 12:00 PM). I then left the service department. On 8/15/24 at 1:30 pm, my car stopped accelerating on the interstate and popped up with the check engine light again along with a message stating that the engine was overheating. I pulled off to the shoulder with my hazards on and called the service department. They sent me to voicemail so I called the dealership. They transferred me to the service department who then told me they would send a tow truck. At 1:50 pm, an INDOT Hoosier Helper pulled up behind me and offered to check my coolant levels. He immediately noticed that they were extremely low and topped them off. He then cleared my check engine codes and told me to start my car up. The car did not show any signs of leaking so he told me I was good to go. I called the store back at 2:07 pm to update them and let them know that I was told I could go. Since then, the coolant levels have been depleting extremely fast and I have taken it to two shops that have confirmed that I need a new engine. Their website states "We strive to deliver a reliable car buying experience you can trust!" I was not sold a reliable car and now cannot trust them. My lawyer and I have tried contacting them to agree on a solution and they have stopped returning our calls. I would like them to replace my vehicle or offer some financial help with the repairs of the defective vehicle they sold me.

  

  Business Response

  Date: 08/28/2024

  We regret to hear that you continue to experience issues with your vehicle. Our records indicate the following:

  On August 7, 2024, we were first informed of a misfire in your vehicle. We promptly scheduled an appointment for August 8, 2024, at 9:30 AM, which you attended. Our inspection revealed that a faulty spark plug was the cause of the misfire, and replacing it resolved the issue at that time.
  On August 15, 2024, at 1:44 PM, we received a call that your vehicle was overheating and had been pulled over on the highway. We immediately arranged for a tow truck to transport your vehicle to our service department. At 1:48 PM, our Service Manager reached out to request your location, and at 1:56 PM, you informed us that ***** Hoosier Helpers were assisting you. By 2:03 PM, our Service Manager confirmed that our tow truck was en route. You then advised that the ***** Hoosier Helper had resolved the overheating issue and you no longer needed our assistance in the matter.
  The next communication from you was on August 21, 2024, stating that you took your vehicle to two different service centers and they both advised you needed a new engine. After discussing your options, you decided to take the vehicle to a service center that specializes in engines and transmissions.
  Now we have received a voicemail threatening legal action and a BBB complaint. 
  We have done the following in an attempt to assist you.
  Not only do we offer protection plans for every vehicle we sell, but we urge all of our customers to invest in this protection. As we explain to our customers, we offer this protection because a vehicle is mechanical and all mechanical items are subject to failure. Not only were these protections offered to this customer and declined, but the customer signed 4 separate documents acknowledging that they understand the vehicle is 100% coverage free and they accept all responsibility if an issue is to arise in the future.
  
  
  When the customer contacted us in regards to the vehicle misfire, we decided to assist in this diagnosis and repair, free of charge. We did this in ********, even though the customer declined the coverage mentioned above. 
  Finally, when the customer came to us with a second issue, we offered to assist out of goodwill yet again, even though she declined all protections we offered and agreed to be responsible for any issues that may arise. The customer declined this offer and chose to allow a third party to diagnose and work on the vehicle.  
  
  In our eyes, we have done everything we could to help this customer. First, we offered options to protect their investment, which were declined. Second, we took care of an issue out of goodwill and even offered to help out a second time. 
  

  
  

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 *** X3 from Indy Auto Man in May 2024 and the paper plates were due to expire July 16, 2024. I am STILL driving on expired plates due the dealership claiming to the *** not accepting the lien release. I only found this out when I went to the *** on July 16, 2024 to get my plates and was told there was nothing on file. There was no communication from Indy Auto Man and when calling up to get information, everyone was quite rude and they kept telling me they would email me a letter stating if I got pulled over, they would pay for the ticket. Never got any such email and then ******, a manager, called me and basically told me if I changed my review on ******* I would get the letter since I had left a negative review. This was on July 17 or 18. This vehicle was bought to be a daily driver and is now sitting in my driveway because it has expired plates on there. I am still having to chase down any word on what is going on and last week was told I should be ok to get my plates but then the person who does this at Indy Auto Man was out on Friday/Saturday and they couldn't verify this. Here is it Wednesday Aug 21 and I've once again had to reach out to them. They got the money from the lender and clearly don't care anymore at this point if I can get my plates and if the lender get the title...which they clearly didn't have when I purchased the vehicle. I paid over $30K for this vehicle and have never had such a terrible experience in my life. Now the car isn't shifting correctly and will need to get into the shop for that. And now I will likely have to pay late fees at the *** which I feel Indy Auto Man should have to pay 100% of

  

  Business Response

  Date: 08/22/2024

  Unfortunately, we are at a standstill until *** and the *** issue a title for this vehicle. Yes, we will definitely cover all late fees associated with titling the vehicle, as we do for any customer that has an issue that is out of their control. We are working diligently to get this completed as soon as possible. Thanks! 

  Customer Answer

  Date: 08/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 *** X3 from Indy Auto Man on 4/2/24.I was told, in writing, that all required maintenance had been performed to the vehicle.After a couple days of driving, the vehicle advised it was due for a brake fluid flush, and that coolant was low.When I contacted the dealership, the first thing I was told was to "reset the computer, because we may have missed it."I asked for proof of service, but after the dealership beating around the **** for about a week, they admitted service had not been performed, and the salesman misspoke.They eventually offered $300 for service to be performed, but the next day they send me a contract binding me to not post negatively about the dealership online, and they are not liable for any future issues.I asked for amendment to agreement, and they denied. They refused to pay for falsely promised services unless I agreed to a contract.I purchased the vehicle under the understanding that it was in a condition it was not truly in, and I wanted them to make it right without any of my own rights being bound though it was their mistake.

  

  Business Response

  Date: 06/18/2024

  We are sorry to hear that ****************** was not taken care of. We are not sure which manager he spoke to, but it is standard procedure for a dealership to offer a service as a goodwill and have a goodwill form signed or agreed to. We are happy to offer some form of monetary compensation for what sounds like something we overlooked, and are still willing to do so.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/11/2024 I purchased a vehicle with a 7 day purchase guarantee meaning I had 7 days to decide to purchase or return the veh 05/13/24 ******************* contacted me requesting I contact the *** to request a duplicate title, I asked him to pls wait on the dup title request bc there were several issues w/ the veh (remote start doesn't wk, 3 emission lights on the dash, 4 wh dr needs service light on) & I wasn't sure I want to go thru w/ the sale on this veh so they offered another veh w/ less miles. I also informed him the price was incorrect (I was quoted $41k but charged $41,500) he stated he would speak with his manager and it would be addressed when I visited the dealership on Friday 05/17/24. While at the dealership on 05/17/24, I was testing driving another (less miles veh) and when I returned to my veh I noticed my mailed had been moved, opened, and replaced in a different position in the veh. I brought the situation to the att of ******, *********************** sup, as I cried hysterically in the dealership because my rights and privacy had been violated, and demanded I retrieve my original veh and leave the dealership when I was informed I could not bc they sold my veh while I was on the test drive therefore forcing me to purchase a veh from Indy Auto Man. ****** stated he would provide a higher priced veh (w/ lower miles), at a lower mo payment, (additionally discount it the $500 the other veh was over charged) have it detailed, add warranty, include a warranty on the tires, and have the veh/ paperwork brought to my job in Fishers on Monday 05/20/2024. I contacted Indylawyerfind.com on Monday 05/20/2024 for advice and was advised to file a police report, I sent the info to ******************* and ******, then spoke with ****** on the phone who stated he was working on the deal and would contact me once it was finalized, and he never responded, on Monday 05/20/2024 after stating he was waiting on the bank and never contacted me back.Bait/Switch+did not honor 500 discount

  

  Business Response

  Date: 06/05/2024

  In regards to the complaint that *************************** filed with your office, she came in to our dealership on May 24, 2024 and switched out her car with another one, per her request. We completed the deal, got her out of the car that she filed on a complaint on, and she left satisfied. This issue should be resolved, as she told us when she was here. Please let us know if you need anything else.
  
  
  Thanks,

  *************************

  Sales Director

  Customer Answer

  Date: 06/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  Thank you for your email. Unfortunately, ******* failed to address any of the is***s raised in the initial complaint email, however, responded with an inaccurate statement. I'm not satisfied with this process or surrounding circumstances and did not state/represent to ******* or anyone at any time that I was, which is why I contacted you and the BBB for assistance, and potentially *************************, if necessary.
  
  
  The representatives at Indy Auto Man will by any means necessary do anything necessary to sell vehicles even if they have to break the law and jeopardize their professional and personal integrity. They violated my privacy, and rights, sold my vehicle after I stated I no longer wanted to conduct business with the establishment, made absent promises they did not honor, they sold me a vehicle with 3 emission lights on only to replace that vehicle with a bait-and-switch vehicle they advertised online for one price then sold for a higher price, then coerced me into signing a document stating I would not *** them for illegal actions they made against me. 
  
  
  
  Please assist me in any way possible.
  
  
  Regards,
  
  ***************************
  

  

  Business Response

  Date: 06/18/2024

  The only specific claim that Arquesha is making is that we charged more for a vehicle than what was listed online. ************** purchased the first vehicle for $41,500. She wanted to take advantage of our 7 day exchange program, as can be seen here in the link: ************************************************. We TYPICALLY charge a 10% restocking fee (based on the price of the vehicle) as well as $1 per mile driven. Based on the selling price alone, that 10% restocking fee would have been $4,150. Given the situation and only favorable approval we could get from one of our banks, the second vehicle purchased was listed at $45,100, and we only charged her $600 extra, $41,700, and did not charge the $1 per mile fee as well to try and keep a happy customer. We worked with our banks, went back and forth with them and finally got one to get a lower payment WITH a warranty that the customer wanted on the second vehicle. We have gone above and beyond to help ******** and am not sure what we could have done different to help her out.

  Customer Answer

  Date: 06/29/2024

  I received a correspondence that this case has been closed, however, Ive been waiting for next steps from BBB to address this issue because it has not been resolved. Please assist me.

  Customer Answer

  Date: 07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  

  There was no action taken or resolution offered by the dealership to resolve this complaint. First and foremost, I did not elect to exchange vehicles, the vehicle was exchanged because Indy Auto Man sold a defective vehicle with 3 emission lights on noticed within the first 24 hours. I notified ******************* who informed me my vehicle was sold therefore FORCING me to pick another vehicle. I told them I did not want to conduct business with the dealership because they sold a defective vehicle. ******************* told me the sale was final and I could pick another vehicle which I had no other option because they sold my vehicle within the 7 day period. That is, after ***** performed an illegal search and obtained access to my financial records. I spoke with ******, his manager, and stated I did not want to do business with the dealership because I was violated, in order to secure the deal ****** stated he would discount the vehicle the $500 the initial vehicle was over charged (because someone didn't deduct it after ***** subtracted it from the offer), he made promises he did not honor then marked the price of the vehicle up, and stated it was his plan all along (increasing the price of the vehicle).

  As a Result ****** stated he would;

  a) waive all fees the restocking/mileage fees, 

  b) provide the new vehicle detailed, with a warranty & tire warranty included for $100 less that the current monthly payment

  c)  lower  the currently monthly payment by $100

  d) deliver the vehicle/paperwork to my job on the following Monday, by Wednesday, he would no longer accept my calls at the dealership. 

  e) discount the vehicle the $500 the other vehicle was overcharged

   

  ****** did not;

  a) honor the decreased monthly payment (-$100), 

  b) include the tire warranty

  c) discount the vehicle the $500 the other vehicle was overcharged

  d) deliver the vehicle/paperwork to my job on the following Monday, by Wednesday, he would no longer accept my calls at the dealership. 

  As a result, I explained again (the 4th time) I did not want to conduct business with the dealership. I was informed again, the deal was final and I literally had no choice in the matter because they sold my vehicle. I asked them how do we move forward, can they cut me a check for what they sold my vehicle for, so I can be done with them??? ****** replied that was not a option and offered me the deal specified below. He made promises to accommodate me that he did not honor, after he tried to blatantly ignore and disregard me until **** Financial was informed of the situation and reached out to the dealership, I was then contacted by *******.  I really do not want to conduct business with this dealership, since literally forced, I would like for them to honor the terms and agreement I made with ******, before he undermined the terms and conditions to be unfavorable to me.

  I believe ****** made promises to stop me from contacting the authorities, then he tried to back out of the entire deal when I provided the number for the police report IP240046285, and only completed the deal because the dealership was contacted by the financial institution, however he modified the terms of the deal to terms I did not agree to, then told me the sale was final. I was coerced and bullied into automobile transaction then forced to sign papers indicating I would not *** as a result of the violations made against me. Resolution, at minimum, the dealership should honor the terms and agreements made by ******, because I'm currently forced into a deal I did not agree to and had to contact the ************************* and BBB for mediation and resolution. 

   

  
  Regards,
  
  ***************************

  
  

  

  Business Response

  Date: 07/24/2024

  We discounted way more than $500. Per the terms of our 7 day exchange, you were to be charged a 10% restocking fee based on the price of the vehicle as well as $1 per mile. The vehicle purchased was over $40,000, so the restocking fee was over $4,000. We charged around $1,000 total, discounting around $3,000 from the fee AND got your interest rate dropped and got a warranty added all for around the same payment.

  Customer Answer

  Date: 07/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  

  The sales manager ****** made promises he failed to keep all outlined in my complaint and responses. Furthermore, he stated it was going to cost the dealership money to resolve the account with ************** in the presence of another employee while on video surveillance, if functional, but Im currently being billed for the account, and they failed to update ************** when they exchanged vehicles resulting in a full month charge for a vehicle that was sold defective, forcefully exchanged, and not driven or in my possession for a full 30 days. They are not offering a resolution, just justification for manipulating me and information, misrepresenting the truth and coercing me to sign a document stating I wouldnt *** them, therefore acknowledging I had a reason to. Id like to have them void the document prohibiting me from suing, in addition to resolving the account with **************

  as promised when I signed the contract.  The representatives at ************** instructed me to contact the dealership to resolve the discrepancies but I cant be because their business process and employees are unethical and practice dishonest business practices to manipulate and get over on the public. A full investigation should be launched into their business practices because Im sure this incident isnt isolated, to maybe pur*** a class action suit. I just need help dealing with anyone at this dealership because they cant be trusted to fulfill promises made by their management team. 

  
  Regards,
  
  ***************************

  
  

  

  Business Response

  Date: 07/29/2024

  You are more than welcome to contact the dealership and talk to a manager so we can try to resolve the situation, which we thought we did when you left with the new vehicle. If you were charged for a month through Ally and didn't have the car for 30 days, we can definitely discuss that as well. Our number is ************, and just ask for a manager so we can discuss what we are able to do. Thanks!

  Customer Answer

  Date: 07/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I do not accept the dealers response because due to the trauma I experienced, Id like all communication to be kept on a forum that can be monitored, tracked, and supervised. The response didnt even identify a direct contact person, rather stated I call and speak with a manager to discuss resolution, a manager (******) is an active party in this complaint. Additionally if Ally charged me for 30 days and I didnt have the vehicle

  for 30 days that issue can be resolved, however, considering statements made when I picked up the vehicle the issue should not have happened. The fact that it has further explains why mediation by a third party is necessary. The dealership just wants to speak with me outside of the BBB to further coerce and manipulate me into actions that only benefit the dealership. This is the worse purchase Ive ever been literally forced to make. Indy Auto Man and its employees that I have encounter have not been transparent and lied to complete a sale and did not honor the terms and agreements made all outlined in this dispute. I am certain without the involvement of the BBB they will only continue to justify the unethical business practices displayed during this transaction if not completely ignore my contacts attempts as I experienced prior. Please provide a/some resolution suggestions so this issue can actually be resolved on this forum without trying to isolate me from the BBB. The issue was not resolved when I was there but I had no recourse surrounded by men making promises they had no intention of fulfilling resulting in the added issue with ********************** now adversely affecting my credit rating, after a manager ******, told me he would resolve (as a result of my horrible experience) in front of a witness and on video surveillance which apparently means nothing. 
  
  Regards,
  
  ***************************

  
  

  

  Business Response

  Date: 07/31/2024

  Indy Auto Man has maintained ethical standards in all its dealings and has addressed any allegations of misconduct, non-transparency, or bullying.
  On May 11, 2024, ************** purchased a vehicle from Indy Auto Man. On May 13, 2024, ************** contacted her sales associate, *******************, expressing dissatisfaction with the vehicle due to a dashboard warning light. ************ consulted with a manager, and we agreed to take the vehicle to our service center to diagnose and rectify the issue.
  

  On May 17, 2024, ************** visited the dealership and opted to utilize our 7-Day Exchange policy. When asked about her reason for the exchange, ************** cited dissatisfaction with the size of the mirrors. According to our policy, this reason qualifies for an exchange. We reviewed the policy details with **************, including a 10% restocking fee and a charge of $1 per mile driven since purchase. ************** then requested a complete reversal of the deal and return of her trade-in. We informed her that a complete reversal was not feasible since the deal had been finalized. However, she agreed to explore other options for the exchange.
  Approximately 30 minutes into her visit, ************** observed her traded vehicle being loaded onto a transport truck. She inquired about the vehicle, and ************ explained that it had been sold and was being transported. ************** became extremely upset and started to cry uncontrollably. She then demanded the return of her vehicle. ***********************, Sales Manager, approached ************** to de-escalate the situation. During this time, ************** alleged that ************ had tampered with her personal belongings during her initial visit. We investigated this claim thoroughly and found no evidence supporting her allegations. ************** assured ************** that we would work with her on the exchange fees to ensure she received the best possible deal.
  

  ************** calmed down and chose a different vehicle with fewer miles but at a higher price. We worked diligently with the bank to arrange a favorable agreement. When presenting the revised agreement to **************, we significantly reduced the exchange fees from over $4,000 to $600. We thoroughly reviewed all fees, products, monthly payments, and rates with her. ************** agreed to the terms and signed all necessary documents, including a Mutual Release, which is required for the 7-Day Exchange.
  

  Subsequently, we received a complaint through the Better Business Bureau (BBB). Despite our repeated efforts to resolve the situation and accommodate **************, her current demands exceed what we are able to provide.
  

  
  

  Customer Answer

  Date: 08/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  INDY AUTOMAN and all affiliates can not be trusted. I expressed several times to both ******************* and his manager ****** my dissatisfaction with the transactions. I was informed I had no options because my vehicle had been sold. The day ***** accessed my final records, I noticed my truck being driven, in an expedited fashion across the street, and made a right on the Kroger parking lot, left of the gas station, NEVER loaded to a transport truck. Why misrepresent the truth??? What are you trying to gain or hide? Does the surveillance cameras work??? All these discrepancies can easily be explained/confirmed with the video footage to verify actions taken. I purchased the vehicle I wanted and it wasnt until I brought the emission lights to the Kevins attention who took a picture with his phone and disused with ****** that I realized Indy Auto Man dealership sells vehicles, not serviced, despite their claim with 3 emission lights on, they did offer to service the vehicle at the expense of me losing a day or so at work, after reading the customer reviews and noticing this is not the first time theyve sold a defective vehicle I did not trust that they would correctly repair the is***s, verses merely resetting the lights. I returned the vehicle and both set of keys to *******************, which is how he gained access into the vehicle while I was on a test drive with the vehicle ****** suggested because it had fewer miles, yet I did not want it because it sat lowered to the ground than my truck and the vehicle I selected. The vehicle selected similar to my 2010 ****************************** F-250 sat higher off the ground and had truck mirrors to increase visibility when towing. I did not want a truck with car mirrors due to the size and limited view, which I was forced to accept because two men 1sat in the chair and 1 who stood over me snatching the papers as I told them I didnt want to complete the deal which is ALL visible on cameraIm not asking anyone to take my word PLEASE review the footage, Im definite INDY AUTO MAN will find an excuse not to produce. I immediately filed a dispute with the *********************** and was advised by them to also fine a complaint with the BBB, if the affiliates at the dealership had nothing to hide, they could have immediately present visual evidence to disqualify any accusations of wrong doing but they didnt, however, they wait to deny claims of wrong doing but also forced me to sign a document stating I wouldnt **** which admits wrong doing!!! Why would you even present and have me sign the document otherwise?

  I was literally forced to pick another vehicle, they selling points provided by ****** was it had fewer miles, and he made pricing and warranty (tire) promises, he later recalled.  If I was not violated  by the affiliates at Indy Auto Man dealership, why did you coerce  me to sign a statement indicating I would not *** however agree to mediation outside the courts? This is not the actions of innocent parties. They requested a called the dealership and speak with a random manager only to remain on this forum making the same inaccurate claims and offering no suggestions for resolution, which furthermore proves that without the BBB the dealership will just keep giving me the run around Im begging for help 
  
  Regards,
  
  ***************************

  
  

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car ***** Tahoe 2018.It was 28 December and too chilled and we didnt check Ac and we complained them after more than a month.They said to come and I bought a Freon and they put it but it had a problem again coz there was a problem in condenser.We are telling them to fix it not they are not listening to us saying they cant do anything.Its costing around 1200USD and it should be their duty to give us a working vehicle.

  

  Business Response

  Date: 04/30/2024

  We have resolved the issue. We are paying for the A/C issue as well as extra money for a detail for the vehicle.

• Initial Complaint

  Date:04/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 **** Edge off them on 3/1/2024 and on 3/3/2024 I called the dealer to let them know the service engine light came on they said I needed to bring it in and leave then car. I purchased an extended warranty from them and was told I couldnt use it until 30 days. I ended up taking the car to auto zone and had a scanner ran on it told the dealer what was found I took it in they were to supposed to fix it light came back on next day, I have no paper work to take to BMV to get my plates, my first payment was due on April 1 cant make a payment on a car I cant register legally. Also I was told my warranty company I have no warranty. Car is now blowing cold air when car is in heat mode,

  

  Business Response

  Date: 05/06/2024

  ******************,

  This is ******** one of the sales managers at Indy Auto Man. I left my personal cell phone number on your voicemail April 22, 2024 at 3:15pm to figure out what's going on and have not heard back. We have a full service department and I would like to get it in asap so we can help diagnose what is going on for you. Please contact me at your earliest convenience at ************. I look forward to looking with you and getting this figured out/resolved asap. Thanks!