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Business Profile

Wholesale Industrial Products

KPaul

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Industrial Products.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 5, Daikin ******* Air Filter, for Mini Split Ductless on October 25th, 2024 (order number #KPI1857) and shortly thereafter was contacted by KPaul's **************** specialist, ****** ******, who introduced himself and asked if he could help in any way. When I asked when I should be expecting my items, I was told he was "awaiting details." When I asked if these items were in stock and if they weren't, to cancel my order so that I could place this order with a vendor who actually had these items I was met with silence. Given the amount of time that has passed and the urgency for which these items are needed, which is also why I placed the order with KPaul as their website promises "fast shipping," I would like to either have my order cancelled with a full refund or be provided with my items in a timely fashion.

  • Initial Complaint

    Date:09/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    KPaul claims to be a veteran-owned company. Based on that information, I decided to purchase with them even though their prices were slightly higher than those of their competitors online. On August 1st, I placed an online order with KPaul. I received the emailed confirmation. It stated I would be notified once my item had shipped. By August 12th, I had not received any further information regarding my order, so I called the number listed on the website. I spoke to a woman who informed me they did not have my item in stock and were waiting for their supplier to ship it to them. She could not give me a time frame as to when this would happen. I decided to contact them via their website. In that message, I told them I was disappointed they would have accepted my order, knowing they did not have the product in stock. I also stated that I wanted to cancel my order. On August 14th, I was emailed by someone from KPaul by the name, ******** *****, saying they were sorry to hear I wanted to cancel and had forwarded my email to the "concerned department". I never received any further emails from this person or the concerned department. On August 23rd, I received an email from someone at KPaul named ****** ******. He did not mention my previous contact with the company in his email. He stated that they were contacting me about an issue with my order. He told me I could cancel my order by simply replying to his email. I replied to please cancel my order. On August 28th, I had not heard from either person that I had contact with regarding my cancelation and refund request. I sent them another email stating I wanted to cancel my order. Yesterday, September 3rd, I emailed them that I would file a formal complaint with the BBB. I have not heard from either person or representative.

  • Initial Complaint

    Date:08/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered replacement part White ******* 1A66-641 Beige Line Voltage Wall Thermostat w/ OFF Position, DPST, Open On Rise (No Thermometer) SKU: kpi002-01A66-641S1 on 6/4/24 charged 7/3/24 - was told there were shipping delays - we are 9 weeks out from original order... 5 weeks from payment - NO PART - NO REFUND... either would be acceptable NOW

  • Initial Complaint

    Date:05/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made an order for a tool an electricians tool pouch. Been over 30 days and they have not shipped. Gave them more than reasonable time to ship. Emailed about cancellation but they have yet to reply. Ive already bought another pouch from another vendor.

KPaul is NOT a BBB Accredited Business.

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