Business ProfileforWindow World of Indianapolis, Inc.

I have included a detailed letter in the attachments of the issues. I have been trying to get a few places of siding replaced on my home. I was told a quote of $100 for the side few pieces that need to be replaced (this should be under their warranty it was due to the siding being cut too short on 1 piece and a few other pieces that nail heads are coming thru) and then a 3 foot piece of siding on the front of my home that is cracked due to the wind which I have said I am 100% responsible for. I have been trying to get this fixed since September 2023. I have been getting the run around for multiple months. I have tried to work with Window World. There 1st response was try to turn in a claim with the actual siding company. I did that I figured they would deny it which they did and stated it has nothing to do with the siding it was how it was installed. One of the installers came out took pictures said he would get back with me after some calls back and forth between with prices we came to the agreement of $100 a few months go by I text him to see where the siding is he said he will let me know once he hears something I ended up calling the Indianapolis office having to explain the whole story after a few days I get a call back stating the siding has an ETA of 30 days. About 3 weeks later I get a call stating the siding was in and I would owe $250 for the siding because they couldn't just buy it by pieces they had to buy the whole box. No one ever informed me of this when it was ordered. I also feel as if Window World would of had to purchase the box of siding to make the repairs to the few pieces that was cut to short and the nails. So why am I having to pay for the entire box of siding when it was due to poor installation. They did call me the next day and said $200 instead of $250 because that is what the box cost them but I feel like they should hold up their end of the deal we made for $100.