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Business Profile

Wholesalers and Distributors

Meyer Distributing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get a return picked up for about 5 months now. I placed an order through ***** **** and the truck boxes were never used. **** the rep at ***** **** set up a return with **** ******** and the communication is not great. The last time **** reached someone they said the order was closed which made him believe the order was picked up. I really would like to get this resolved as quickly as possible. We just need the boxes picked up for the return. I also reached out to **** ******** with no reply yet.

    Business Response

    Date: 03/25/2024

    Hello, I would love to help out in any way possible to get these items returned. Do you by chance have an order # on this? Also, part # for the item that was ordered? Once I get this info I will dig into this and also get with **** to get this resolved for you. Thanks

     

    Customer Answer

    Date: 03/25/2024

    Customer #
    ******
    Shipping
    THIRD PARTY ML 
    Shipping Desc.
    Third Party Meyer Logistics
    Batch
    7J-10/30/2023
    Delivery Date
    10/31/2023 TUE
    P.O. Number
    *******
    Customer Terms
    C.O.D. Check
    Document Terms
    Credit Card Pre Pay
     *********
    Interchange Rate %: 1.90%
    Order Margin
    18.13%
    Total Gross Profit
    $354.12
    Post Ship Gross Profit
    16.21%
    Credit Card Cost
    $39.47
    Credit Card Cost Relative to Post Ship Gross Profit
    14.77%
    Account Manager
    **** ********
    Doc Created By
    **** ********
    Route Manager
    ****** *******
    Secondary Route Manager
    **** *******
    Act-Invoice Manager
    ****** *******
    Act-Collections Manager
    ***** *********

    Box is Weatherguard: ********

     

    Business Response

    Date: 03/25/2024

    I was more than happy to speak with ******* on the phone today and explain how the process works. Hoping he can get with his sales rep here at Meyer and get the items he is needing to return back returned. ******* if you are needing anything else, please let us know. Thanks

    Customer Answer

    Date: 03/26/2024

    Good morning, 

    I did speak with **** yesterday but, I still have yet to receive an RGA with instructions. I am still getting conflicting information on how these items will get returned. The Customer Service I am receiving will definitely steer me clear of doing business with this Company. They will take you around and around but, will not just solve the problem at hand. I will continue to look for someone in the Corporate Office to contact until this is resolved. 

    Business Response

    Date: 04/04/2024

    *******, I have created an RGA in my system for the (2) weather guard boxes, part #'s ******** to be returned to Meyer. Please have the RGA # ************* written on the outside of the boxes and have the items sent back to    Meyer Distributing
    ATTN: Returns Center
    RGA: ************* 
    *** ******* **** ** **** *** **** ** ** * ******* ** *****             

    **If the items are not returned back to Meyer within 90 days the RGA will be voided again. You are responsible to have these items sent back as this was not a Meyer error. Please provide us with the return tracking # so we can track the shipment. Thanks     

    Closed

    Customer Answer

    Date: 04/04/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:07/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered very specialized parts and this was the shipping company. We have continued to call and email for over a week with no response. The tracking continues to be pushed out and the seller is also unable to get any response from the Meyer Distributing. Our delivery has been sitting in their facility since 06/29/2023. Anytime you call there is no response and if you email there is no response. The only update you get from their website is an additional ETA that is pushed out 2 to 3 days every single day. We need our parts!

    Business Response

    Date: 08/08/2023

    Please see file attached. This is an email chain with the customer that you had purchased the parts from and our Meyer team. They had requested to cancel the order because it was taking too long to receive it. Therefore, Meyer had cancelled the order and this is why the parts did not ship. This case is closed. 

  • Initial Complaint

    Date:05/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back on April 14th of this year I purchased camper awnings. These were to be delivered April 18th, never delivered. Then I purchased a Ranch hand bumper from Meyer Distributing. my scheduled delivery dates are on Tuesdays. After neither of these items showed up after a couple times of being bumped. I had to cancel the orders. The awnings were ordered from another distributor (arrived the next day). The bumper which I ended up having to order from Real Truck online (only ones who had it) and paid extra for, was to be delivered in 3-5 business days. However, they use Meyer Distributing as their freight carrier (I did not know this, or I would have never ordered it). Fast forward, delivery of the bumper should have been my May 16th. Never showed. I keep getting told driver is sick, didn't show, nobody wants to do the norther run. When I finally told them this isn't my problem I need my parts they need to get them to me, Meyer wants to charge me extra to have them shipped via FedEx. I explained to them this is not my problem, I did my part. I paid for my parts, they are the ones not holding up their end of their contract to Real Truck. I will not pay anymore money for something they cannot fulfill. Here we are the end of May and I am on the verge of loosing this job to this customer for the 2nd time, except this time I cannot get my money back for the part or return it!

  • Initial Complaint

    Date:06/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Meyer Distributing in ********** KY delivery drivers and their managers are refusing to load and deliver my purchased item, a pickup truck brush guard, since 6/13/22 claiming that it is a "safety hazard". I have also been given the excuse that there were manpower shortages, the manager was on leave and today I was told that "It will stay at that location until it gets delivered." I have done everything possible on my end to go out of my way to accommodate Meyer Distributing in making the delivery. I do not have any proof that the item even is in their possession nor that this is not a stalling tactic for an interstate mail fraud scam. All I get are excuses and no-show deliveries without any updates. My pleadings and complaints to Meyer Distributing appear to fall on deaf ears. The tracking # KXXXXXX, Ticket # ***** Order # XXXXXXX. Can you offer any assistance in resolving this issue?

    Business Response

    Date: 07/18/2022

    Business Response As stated in your complaint you outlined the problems that occurred with your delivery. We apologize for the inconvenience. This was out of our control, due to the item being so large (98lbs) room on the truck is limited. Also during these times we have been and are still dealing with low staff. We apologize for the delay of your product getting to you, thank you for filing a claim. This will help us in the future.

Meyer Distributing, Inc. is NOT a BBB Accredited Business.

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