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ComplaintsforShoe Sensation, Inc.
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Complaint Details
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Initial Complaint
08/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
D.O.P 7/30/22 74.99 payed Amazon website Seller Shoe sensation Ordered **** sneakers ******* blue that was on there website ,received something other than I purchased ****** and shoe sensation have not issued a refund or r response after making numerous attempts. Fraudulent image was shown on website and they shipped something different. They still have the same item posted which is wrong! From beginning to end of this transaction has been exhausting and unprofessional most of all Fraudulent!Business response
08/23/2022
Hello,
We have communicated with the customer regarding this purchase and have offered either a prepaid return label for them to send the item back for a full refund or a partial refund if they wanted to keep the item. Please see the first attachment.
The picture of the item on ****** is incorrect, but we don't own the listing so are unable to change the image on ******. Our product is no longer attached to this listing.
The customer has repeatedly demanded a refund without returning the product and began sending extremely inappropriate and graphic attachments through ******'s messaging center.
We are happy to send a prepaid return label to the customer so the unworn product can be returned for a refund, as we have previously offered. We are able to send either a FedEx or USPS label, whichever would be the most convenient for the customer.We look forward to resolving this issue swiftly.
Sincerely,
Shoe SensationCustomer response
08/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
****** *******Initial Complaint
03/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an order with Shoe Sensation Inc. 1-12-22, #*********, for $119.44. I received a 20% discount off my order. I was unhappy about my order because they offered me an additional $10.00 for saved items in my cart, **********, but I was not able to use that discount because they wouldn't apply it. ***** ********** contacted me on 1-13-22 that I could only use one discount. However, I noticed that the $10.00 plus 0.60 sales tax would've been taken off my phone had I ordered it from there. I thought I'd receive the 20% discount plus the additional $10.60 off my order. I've been disappointed since then that I haven't yet received the additional $10.60 discount. I would like to receive a $10.60 credit for my order.Business response
04/01/2022
Hello *****,
Our apologies for any confusion surrounding our promotional codes and discounts on our website. While we do only accept 1 promotional code/discount per order, it's understandable that when you received the second code it wasn't clearly communicated that only 1 code could be used at a time and I am sorry about that. In this instance, we will be happy to make a one time exception and issue the additional $10.60 refund to your original method of payment. Please allow a few days for it to process and reflect in your account.
I hope this resolution is satisfactory and that you will come back to shop again soon! We appreciate your business.
If you have any further issues or if I can assist in any way, please don't hesitate to reach out to me directly at *************************.
Sincerely,
**** ******
Customer response
04/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ******
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.