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Complaint Details
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Initial Complaint
04/23/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Missing Piece was my billing company (for my speech therapy company) since May 2021 to December 2022. In this time, unbeknownst to me, until I switched to another company, they have done a lot of unethical things.They did not get plans of cares signed by doctors. Not sure how they were able to obtain authorizations from ******** companies - all of which puts them out of compliance.Then they did not follow up on claims for me to get paid. They were slow in responding and doing what was needed thus surpassing the timely filing timeframe - in which case, I lost lots of money. No skin off their back but a lot of money was lost on my behalf. Claims that were denied were not appealed or resubmitted for payment. My current company is doing everything they can to recoup what we can. When they came on board there were old claims from the ****** prior which they claimed they would handle but they never truly did - we had hour long meetings about unpaid claims and then nothing was done to follow up.While my new billing team followed up on issues we were informed of other unethical things done with other companies who bailed out from working with them as well. Meaning, this is a pattern. It was the best decision to walk away but I refuse to pay them anymore since they caused my company to lose thousands of dollars.They are trying to recoup the remaining money owed to them for billing through December 2022 with a collections agency but given the damage they have done to my company I refuse. Additionally upon transferring to a new ****** they were not compliant and refused to assist the process so I went without payment for ***************************************************************************************** to get paid. I'm thousands of dollars behind on being paid due to their lack of cooperation in parting ways - it could've been so much smoother than it was.
Business response
05/25/2023
Hello,
Our response and supporting documents have been attached.
Thank you,
*************************
VP of Operations
Initial Complaint
02/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
12/6/21 - 1/31/22. Missing Pieces was the medical billing company contracted to handle ABA therapy billing for my sons provider. They did not provide ANY services that they were contracted to do and has resulted in a **** 30k+ to my family and I. They will not return phone calls or emails. They will not advise on anything that they have done. My health insurance company has tried to contact them regarding our claims and has been unable to. They are the most unethical company and I highly advise they be looked into.Business response
05/04/2022
Please see attached.
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.