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Business Profile

Motorcycle Dealers

Harley-Davidson of Kokomo

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Ashley Y

    Date: 08/24/2023

    Worst customer service!! I was inquiring about selling one of my bikes. The ladies who answer the phone are nice, friendly and informative. When I was transfered to ****, I told him my situation and what I was looking for. When I was done, I got the response of "what do you want me to do about it?" I responded with, "is this something you can help me with?" He asked what type of bike I had, yet again. I told him. He then said he won't buy it, they only buy ******. If that is the case, fine. But you might want to inform your staff of the correct information to be sharing. His response was, "well she's a girl so." I found this extremely rude, demeaning and an unnecessary comment. I informed him of this and he got very rude with me. I then asked to speak to a manager for his behavior. I was transfered to ****. When he answered the phone. I asked him who I was talking to. He said ****. I asked if he was a manager. He said "yup". I said, "that's not a very reassuring statement". And continued with explaining what my experience was. He got extremely confrontational and rude. Arguing with everything I had said as if he was a part of the conversation when it happened with ****. His only concern was the type of bike I was inquiring about selling. Completely disregarded my initial complaint. If I was informed misinformation, that is fine. Just inform your staff of the correct information to prevent future issues. It is not a big deal. Where I found it was a big deal was that **** had to blame the misinformation on a specific gender. I do not care what the persons gender is. That is completely irrelevant. When I asked who the owner was. He said he was the owner and runs several of their locations. I asked to speak to someone else who would take this situation more seriously, he refused. Started yelling at me on the phone about how he's the owner, this is his shop and how he will not send me to someone else. Worst experience of my life!! Never doing business with them!!

Harley-Davidson of Kokomo is NOT a BBB Accredited Business.

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