Complaints

This profile includes complaints for Trent Family Auto, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trent Family Auto, LLC

  2349 W Alto Rd Kokomo, IN 46902-4811

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  Trent Family Auto, LLC

  1518 S Dixon Rd Kokomo, IN 46902-5997

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Background:Purchased a 2019 ********** Tiguan SEL R-Line (VIN: *****************) on 12/18/2024 for $14,995.Took possession of the vehicle on 1/3/2025.Dealership failed to disclose known defects and provide necessary paperwork.Issues with the Vehicle:Vehicle had six (6) error codes and transmission malfunction upon inspection.Two bald tires requiring full replacement ($1,056).On 1/29/2025, discovered additional issues: corroded fuse box and wiring harness, requiring repairs ($1,595.03).Dealership was aware of defects but did not disclose them.Despite assurances from ******* that the vehicle was inspected, issues aligned with prior repairs.Trade-In Dispute:Traded 2012 ********** Passat (VIN: *****************) on 1/3/2025.Dealership later claimed issues with the vehicle (check engine light, bald tires) but provided no evidence.Documentation Issues:Title and registration received, but defects remain unaddressed.Dealership has not provided requested supporting evidence for trade-in claims.Request for Resolution:Reimburse $1,056 for tire replacement, $400 diagnostic fee, and $1,595.03 for repairs due to defects.Provide written response regarding trade-in vehicle claims with evidence.If unresolved, I will file complaints with Minnesota and Indiana Attorneys General and pursue legal remedies.

  Business Response

  Date: 03/03/2025

  her original complaint started as we owed her 2 new tires she spent $1056on for 2 tires? instead of contacting me...plus a 400 fee for repairs then she wanted 3500 for repairs and now she says she wants another $9000 for repairs, she keeps getting worse an worse unfortunatley, she a very entitled person with very little wisdom that wont be happy with anything

  Customer Answer

  Date: 03/03/2025

  Hello - I have not heard anything from Trent Auto and this matter has not been settled.

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I do not accept this response because I was told by ******* ****** AFTER I purchased the car that there were multiple error codes on the vehicle that were cleared by their mechanic before I purchased it. I told ******* when I was there picking up the vehicle that the error message alert was on and he thought it was because it was low on gas. I sent him a message while I was on my way home, hours after getting the vehicle, that some of the electrical features within the vehicle were not working. See attached text message. The vehicle sat from December 18 - January 3 and then the day after I picked up the vehicle on Jan 4th, the check engine light came on. I have documentation from ***************** stating that these issues were present before we purchased the vehicle and the car is now not drivable because the broken wires are a fire hazard. Along with the new tires, and new fuses, I have to replace the entire wiring harness which is going to cost me $8,778. I had to pre-pay for the wiring harness because it is special order and comes from *******, and will pay for the labor when that is installed in 7-9 weeks. After this work, I will have had to invest approximately $12,700 to get the car in working order. I will not accept that they "did not know" about these issues and that "their inspection came back clean".
  
  Regards,
  
  ****** *********
  

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/22/22 I spent $6k down cash out of my disability back pay at Trent Family Auto (TFA) for a 2014 *** Terrain AWD. I intended to get a nice reliable vehicle. I am a single mother and would not have this kind of money again to put into a vehicle. The *** had the catalytic converter replaced over 5x and was in the mechanic shop over 25x within the first 6mo of owning. I also paid over 6mo of payments on this vehicle. Over $2k. After many mechanics unable to diagnose the issue, I was forced (limited income/limited credit) to return back to TFA to trade the *** for a 2015 Chrysler 200 AWD S. It only had est 107k miles. They did not admit having any issues/faults. Just that it drives like any other normal Chrysler 200. I spent so much money on ***, I was wanting something AWD still, but they also had limited options. Told me I was high maintenance for wanting something compatible. They used my warranty money from the *** to go toward a down payment for the Chrysler. Got Chrysler 9/19/22 just to have a diagnosis saying the transmission was failing on 12/15/22. TFA insisted they were helping my situation by using $2k from my warranty to install a used transmission with 40k miles on it. They had their mechanic do the job; I was nervous that it was a risky option because the Chrysler is a 9 speed with a closed transmission. They were not supposed to add or remove fluids. 6mo warranty on the used transmission and it is still faulty. It is worse than it was before they touched it and used my warranty as another way to make money and not care about my needs as the client paying half my disability check on the vehicle every month. Called multiple times off my cell phone and I was obviously ignored about my concerns. Called off separate phone number and was answered but denied help and hung up on. Warranty for transmission expired 7/10/22. It smells like burnt/low transmission fluid. Overall, my issues are still not resolved. I continue to pay on a car with constant problems.

  Business Response

  Date: 08/07/2023

  We originally sold Abbigail a *** Terrain. She had multiple complaints about a catalytic converter code. We hire this work out. We contacted a local mechanic to take care of it while we would pay for it. There was a bit of trouble for the mechanic to get this repaired properly. It was repaired correctly after the third attempt. She still was not happy, saying that the car did not run properly. We finally decided to trade her out of this vehicle and into a different one. We then sold the *** Terrain to someone else and have not had a single complaint from them at the time of this writing. This happened over a year ago. The new car that we traded Abbigail into was a Chrysler 200. After a few months she started complaining about the transmission. She took this car to a local Chrysler dealership. They looked at this car themselves and determined nothing was wrong with the transmission. After several harassing calls and threats, we decided to replace the transmission ourselves. I personally drove this car with her and it never had an issue before replacing the transmission. I drove this car again after the transmission was replaced. She then procedes to tell me that it must not do whatever it does with her with me. After a local Chrysler dealership and my certified mechanics saying that there is nothing wrong with her transmission, there is not anything we can do for this customer. It seems to me that she just wants out of the car into another one again. 

  Customer Answer

  Date: 08/17/2023

  The transmission was diagnosed faulty and he is lying stating they changed it simply because i wasnt happy with the vehicle. I would like out of the contract with trent family auto as they have not held their end of contract and they false advertising having reliable vehicles for low cost. That is untrue they forced me into a trade in with more problems than the first and i have to pay more money every month as well . The first vehicle was never repaired properly regardless what theyre saying about selling it and not having any complaints. It was in the shop more than 20 times and multiple mechanics said they were unable to fix it properly so it didn't sound like a lawn lower . Unsatisfied and the complaints were never resolved. They take advantage of young adults and dont mind ruining their credit an or future! 

  Customer Answer

  Date: 08/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Date Sent: 8/17/2023 7:58:39 PM
  The transmission was diagnosed faulty and he is lying stating they changed it simply because i wasnt happy with the vehicle. I would like out of the contract with trent family auto as they have not held their end of contract and they false advertising having reliable vehicles for low cost. That is untrue they forced me into a trade in with more problems than the first and i have to pay more money every month as well . The first vehicle was never repaired properly regardless what theyre saying about selling it and not having any complaints. It was in the shop more than 20 times and multiple mechanics said they were unable to fix it properly so it didn't sound like a lawn lower . Unsatisfied and the complaints were never resolved. They take advantage of young adults and dont mind ruining their credit an or future! 
  
  Regards,
  
  *************************************

  
  

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my Jeep in March. There was a issues and Trent had me take it to repair shop. The repair shop has yet to finish the job. The jeep was making a ticking noise when I picked it up from the shop after the 1st repair. I told the shop about it and they said they would address it later when they get the part in to fix the last repair. The part the shop needs was on back order. Here we are 6 months later the jeep still making ticking noise and the repair has not been complete. I reached out to the salesman to ask what else to do and in several text messages in which I still have. He no longer cared nor would answer the questions about the shop. I thought the people there were very nice but not when it comes to fixing a issue. I just want the jeep fixed from the issue the shop caused and the initial problem.