Business ProfileforRoto-Rooter of Kokomo

I called on Sunday 2/5/23 to make a appointment for root removal from my sewer line. The 1st technician came out on Monday 2/6/23 but couldn't do the job by himself because the equipment was too heavy for him to get into the basement. So the next day Tuesday 2/7/23 2 technician and there supervisor showed up. They got the equipment to the basement and ran the snake through the clean out. Then ran a camera though the line. The supervisor came up and informed me that the line had 2 points of collapse. I could not make out the video that supposedly showed the collapses so I took his word for it. Then he told me that in order to replace the 15 foot of bad line and put in a new clean out it would cost close to $9000.00 .I told him that we could not afford that he insisted that if we don't have the work done we could not flush our toilet with out causing a problem. Then he suggested we finance it. So we started on the loan process on his phone. After he left I had been keeping my wife in the loop so she called the insurance company to see if they would pay any. They told us we need 2 estimates. So we informed Roto Rooter that that we need a copy of their estimate (which we never received) so got 2 others 1 was $1,100.00 and the other was $2,000.00 based on the problem RR said we had. We went with the **** one. They came and dug up the line and inspected 20 ft and found no collapse. They put in a outside clean out removed the tree that was causing the problem all for $750.00.A *****% markup is not good. I would recommend if you have water issues get anybody but Roto Rooter.