Complaintsfor24/7 Cars

• Initial Complaint

  06/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I traveled from out of state to purchase a vehicle from 24/7 cars. Being from out of state I asked the salesman if the vehicle had been through any kind of mechanical inspections/ detail work of cosmetics before my arrival. This salesman assured me that every car goes through a detailed and thorough mechanical checklist and goes through an interior detail. He stated that a car would not be on their lot if it was not road worthy. I arranged my financing in my home state of ******** with my credit union and had check in hand on 6/8/24 to complete the transaction. My wife and I brought our 2 children under 2 years old and declined to test drive the vehicle trusting that a mechanical check had been taken care of like the salesman ***** said. We signed paperwork and left. We made it not even 500 feet before we turned around because the air would not blow in the vehicle. The manager said I could leave the vehicle to get fixed by a mechanic Monday afternoon. I said I was uncomfortable buying the vehicle and wanted to void the transaction. I was sworn at and told that because I signed the as is document, they would not fix anything, and I could get lost and stuck with the bad vehicle they knowingly sold me. When requesting information for the owner I was told by his employees he lays by the pool and plays golf and hired other people to handle these things. Upon further inspection of the vehicle, it was missing 2 lug nuts, driver side motor mount is broke, it is pouring oil out of the oil pan, and 2 blinkers are out. This car would fail an Indiana state safety inspection, yet they were selling it to a family of 4 with no interest in solving some of the very big problems I found not even out of sight from the dealership. I was false advertised that I would have a road worthy vehicle for the family, and I ended up with a vehicle that is dangerous to have going down the road. Its a wonderful looking car I just wish their cars were actually checked mechanically like they claim.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The vehicle was purchased on April 2, 2024 at 24/7 Cars at ******* location. Car delivered to my address on April 5th due to it being sent for ********************* ***** called me late afternoon of the 4th stating it had been serviced & inspected & was be delivered next morning(since it had just arrived on their lot). After purchasing a **** Escape & not even driving it a few hundred miles the car is junk. Two different businesses have confirmed the turbo is bad, differential is bad, cant put gas in it due to bad container purge valve, back brakes are bad, & it was delivered to me with a brake light, parking light, & back up light out. The warranty I purchased which I was shown upon purchase on the same day I test drove it states $200 deductible per incident. There is just under $9,000 of repairs & labor needed to make this car safe to drive. The warranty leaving me over $3,000 to pay out of pocket. Upon purchase, since the vehicle had just been brought to the lot, ***** stated it would be sent to be inspected & serviced which obviously didnt happen. The vehicle is not safe to drive for the possibility of the differential locking up & seriously hurting/killing someone. The vehicle hasnt been operable in two weeks! Thanks to the purge valve cant put gas in it either. ***** wanted me to drive the vehicle to their mechanic in ****** after the repairs have already been confirmed by two garages. Itd be only right to take this vehicle back instead of leaving someone without a drivable car & to lose my job!

  Business response

  06/04/2024

  To Whom It May ******************************************* the complaint filed by *************************, there are a lot of issues here to help unpack.  The main issue sounds like a $3,000 bill out of pocket for repairs to ************************ vehicle.  According to ********************, 24/7 Cars has stated for her to get it to one of our mechanics so we can get a proper diagnosis and proceed from there but she has yet to do that.  We have found that many times when people take vehicles to their independent shops that there are many unjust repairs that are being quoted.  We would also like the opportunity to discuss with the warranty company why the issue  has yet to be repaired, because as ******************** stated she did purchase an extended service plan.We are trying to help ******************** get her issues resolved, but she has yet to be cooperative other than 1 star reviews and posts on the internet.  At this time 24/7 Cars issues no financial help, but would happily have our service shops look and once again assist in trying to get this covered by the Service Plan company.

   

  Sincerely,

   

  *******************

  24/7 Cars

  Customer response

  06/04/2024

   I am rejecting this response because:
  ***** stated in a text message that he was done trying to resolve issue in a civil manner. ***** also ended the last call to me after he said the car was very nice, I stated it was a piece of s*** I have the recording. The vehicle could not be driven due to not being able to put gas in because of the purge valve-motor wouldnt start. With the bad differential it could kill someone or seriously hurt an individual due to possibility of locking up while driving. The car was taken to two different garages & diagnosed with the same issues. The car repair bill portion I just paid is attached, the brakes need to be replaced still also. I have a reputable mechanic garage thats been in business for 35 yrs stating the condition of the vehicle is not good for just being purchased. 
  This vehicle was not sent for inspection as ***** stated otherwise two different garages would not have found it to be in bad shape with major repairs needed.  
  As attachment shows ***** cut off contact. I want the $18000 for the loan I took out, the just under $3000 back for repairs, & the dealer take his car back. Ive given one star reviews due to the fraudulent behavior of being told the car was in excellent condition & that the warranty would cover everything 100% which ***** stated.
  
  

  Customer response

  06/04/2024

  The following attachment will show the major repairs to car purchased. That the warranty did not cover 100% as car dealer ***** stated it would when I purchased  the car. The repair bill has to be put on a credit card & the back brakes still need to be replaced. Mechanics garage had the vehicle from May 13th through today 6/3/24. The vehicle was not drivable two weeks prior to this due to purge valve. Motor wouldnt start if I put gas in it. 
  
  

  Thank you

   

  *******************

  Customer response

  06/04/2024

  Was this other attachment added to the file, I had two files. This one shows that ***** on May 15th ended all communication at 2:23 PM. Thank you-*******************;

• Initial Complaint

  03/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a 2013 Chrysler 200 Touring from 24/7 cars on February 21, 2023. I had asked them to look at a shake the car had and the seat belt buckles that were missing. I put $3,000 down. The car still had a shake, oil needed changed, seat belt buckles still missing and I have two children! 28 days go by and the transmission locks up on 3/22/23. I called the store and was told the store manager would call me back. I never received a call so I sent a message just to be told there was nothing I could do besides purchase a new transmission.

  Business response

  03/24/2023

  In regards to the complaint by ****************

  She made us aware of the seat belts missing and we asked her to stop out so we can lift the seat and get them out for her.  The shaking could be one of many issues but was something not complained to at the time of purchase and in regard to the transmission which seems to be the biggest issue, we offer an extended service contract on every one of our vehicles.  The reason we offer that is because the individual is purchasing a used vehicle.  We have no idea if, when or where it might break but we do let everyone know that there is a high possiblity that any vehicle new or used will have issues and always suggest it.  **************** turned down the service contract on multiple pages.  We offer $0 towards the repair of the transmission but will look at the seat belt issue if she comes within the next 30 days.

  Sincerely

  *****************

  Customer response

  03/27/2023

   I am rejecting this response because: I made the complaint about the shaking and the seat belts when I test drove the vehicle. I did not make the purchase until a few days later. I was never told to stop back in, I still have the messages! I will continue with my bad reviews! 
  
  
  

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  December 2022. Got the car they said it's the only one I could get well come a few weeks after having the car the engine light came in they set to a chop shop spent 3 hours there and they said nothing was wrong it few weeks later the transmission started leaking (recalls that weren't done) and the shocks and breaks went bad and break line was leaking they told me to figure it out on my own I have paper work and txt ext ..... I'm pretty sure this is a lemon car

  Business response

  03/04/2023

  ******,

  REGARDING ****** BEMILLER 

  Thank you for allowing us to respond.  ******************** purchased a used vehicle and as you are aware we have absolutley no idea when a vehicle will break down. 

  1)I do quite a few issues with this complaint and we will start with the "chop shop" it was sent to.  It is a ******* Registered and they have certified mechanics in the shop.  It is far from a "chop shop". 

  2)Regarding the recalls, we state in person and on our website if any have been done or have open.  They also are on the Carfax that are free on our website.  We do that because many parts are back ordered and we do not want our customers waiting for vehicles and they can be done on their time and their schedule.

  3)As you are also aware there is nothing known as lemon car when it comes to used.

  ******************** has an extended service contract.  We advised her to contact them and try to process any eligible repairs with them.  While it is unfortunate that her car is having issues, we do not offer a solution or money from 24/7 Cars as any compensation.

   

  Sincerely,

   

  *******************

  Customer response

  03/06/2023

   I am rejecting this response because:
  
  There is no way that I have done everything that is wrong with this car  everything started going bad on it shortly after I got it ****** **** me to a chop shop when the engine light came on 2 weeks after I got it the shop said nothing was wrong with it but the car was in the garage for 3 hours smh also nothing was looked at or fixed when 24/7 cars got this car before selling it 

  Business response

  03/21/2023

  Good afternoon.  In response to this complaint once again.  She purchased the vehicle as is and signed multiple forms letting her know this.  She also has a warranty that should help cover some items that need repaired.  We have addressed this in the prior writing but the use of "chop shop" is not only degrading to the service repair center she was sent to, but is insulting.  We once again will offer 0 financial help.  This is someone who purchased a vehicle and after owning it for a bit and having issues is looking for someone to blame.  While we are understanding and wish all of our vehicles do not have issues, we also tell every single one of our customers that it is a used car and it's not an IF but a when on when it breaks down.  We also explain that even New Car Franchise dealers have a service department there because they have cars that might break in the first few miles and need them repaired. This particular vehicle is 10 years old and has 69k miles on it.

  Thank you for your understanding but as stated above, we offer $0 to fix the repairs.  There is a warranty, and we recommend contacting them and seeing what they will cover.  Luckily the customer did understand the importance of getting one of those.

• Initial Complaint

  02/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 7///6/22 I entered a purchase agreement with 24/7 Cars(vin#*****************) ***************** was the ****************************** was the sales mgr/contract author.****** fabricated the odometer reading with the intent on selling me the truck.By the time the contract was signed it was late & I didnt notice the defective dashboard until I was on my way to work the following day.I immediately called ****** at 24//7 Cars and told him.He told me that they didnt have a shop nor mechanic and if I get it fixed he would cover the repair prices.I had thetruck inspected and the Dashboard cluster was broken.I found a used dashboard cluster and had it installed.****** told me that since I still owed on the down payment that he wasnt paying for anything else.At this point I didnt know it was illegal to drive a car with a broken speedometer and odometer.The mechanic told me that a dealership would have program the dashboard ********* took the truck to ******************** in ***** **.The cluster wouldnt take the program and irt blew the light in the dashborad.A 3rd mechanic changed the fuse and I returned to *********************************Again the dashboard cluster didnt accept the program and it blew the dash again.This time changing the fuse didnt help.*********** told me it would start at $500 to figure out whats wrong with the truck.I spoke with Cust.Serv.***** and he told me if i paid the remainder of the down payment he would fix the truck.I told him I spent more then the balance attempting to repair it.I ran ********* a total of 5 times once on my way to Tn.I spoke too atty.******************* ************ & was advised that ****** had committed a classD felon against me by manufacturing a mileage number for the purchase agreement as well as fraud against the Lenders @ ***************************.24/7 is resposibile for me driving all over with my family in tow illegally.I downloaded a app called SpeedOmeter to know how fast I was driving completely oblivious.I entered the vin# in Carfax and there is a total of 29hits on this truck.***** told me they have an amazing legal team and they never lose.

  Business response

  03/04/2023

  *****,

   REGARDING MR. *************************** CHEVROLET SILVERADO 

  In regard to ******************** claim of odometer fraud, that is 100% not the case.  The car and all mechanics functioned at the time of sale.  **************** did make us aware that at some point the odometer quit working.  We paid for him to take it to HIS mechanic of choosing and paid to have it repaired.  **************** did an interview that was recorded and has been reviewed by the bank also stating that all mechanics were working at the time of sale, and he was satisfied with his vehicle.  He has reached out to the bank regarding this and was told the same also.  It is our policy to not repair or fix things when anyone owes outstanding balance and especially at this point, we will be doing none of such.  

  Sincerely,

   

  *******************

  Customer response

  03/06/2023

   I am rejecting this response because:
  
  Because I contacted 24/7 literally the next day. 24/7 did not record for the record per procedural standard the odometer nor did they submit a legal disclosure for the defect. Also 24/7 severed ties with the sales manager who oversaw the sale. That in itself is obviously suspect.Now that Ive witnessed the odometer steps in the sale of a vehicle I am even more certain that this dealership committed a crime of fraud 

• Initial Complaint

  12/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I found out the salesman that sold me my last car (****) had started at this dealership. I called to see if they had any Cadillacs. I met him at the dealership and test drove 2. The 2nd one was a blk. one and more of what I wanted. While taking it for a test drive **** and I noticed that the heat wasn't working quite right. We returned to the dealership where the manager ********************* preceded to do up paperwork. It was towards the end of the day, so he was rather ******* thru it. I signed the paperwork but told him I needed to talk it over with my wife which he stated wasn't a problem. As I left the dealership, I got about 5-8 miles down the road and the car began to overheat. I called **** to tell him what was happing, and I pulled over to let the car cool down. Meanwhile **** text the manager ***** and the owner *** and let them know what waws going on. I got the car home and opened the hood to let it cool down. I opened the trunk and found that there was a full jug of antifreeze. A couple days later I took my wife back to the dealership with me to get her car. I spoke to ***** again about the car overheating and the antifreeze in the trunk. He stated that **************** must have forgot and left it in there when they were topping off all the fluids. He told me if it continued to overheat to take it to M&J Auto in ****** In. They do his repairs. It was ok for a couple of days and then once again it started overheating so I call ***** and told him I was taking it there. After dropping the car of at the shop and speaking to the mechanic several times. My wife and I decided that this car would not be a smart purchase with all of the issue it had from day one. We called the manager ********************* at the dealership and explained to him where we were at. He proceeded to yell about it and insist since he had 3 other calls that day it was some kind of conspiracy. We recorded the entire conversation including where he stated they would resend the loan.

  Business response

  12/12/2022

  ******************* is a good man that made a decision without his partner, pure and simple. When **** came to our lot on 11/15/22 his excitement about the Cadillac was heavy in the air. It was a joy to see. Someone so excited and passionate about buying their car is why I love being in this business. Unfortunately though, his wife did not share his enthusiasm once he got home. I'm sympathetic to this, because as she stated when we met a few days after the purchase (11/19/22) she shared with me that her car had just recently been totaled and was not paid off yet. So, they now had 2 car payments to pay. Again, I'm sympathetic to their plight as ****'s rash decision to buy a new Cadillac before his old one was paid off has lead to a financial constraint, this is something that should have been worked out prior to buying this car. It was made perfectly clear to **** multiple times during the signing process that he could not bring the car back if he was "forced to sleep on the couch when he got home." (a joke he himself made during the signing of his contract). As to letting **** out of the contract, that was never the case. At one point there was a miscommunication from the lender that an additional document needed to be signed, I requested that **** come in to sign that document. He refused and asked "What if I don't sign it" to which he was told "Well then I guess you would be out of the loan." Once it was clarified that no additional documentation was needed for **** to sign, he was notified that the contract was completed and he owned the car completely, to which he agreed was fair. If needed, we would be happy to provide all of the documentation and contracts **** signed stating that he understood that his purchase was final. 

  Customer response

  12/15/2022

   I am rejecting this response because:
  The issue with the car is not about the money but about the fact that the car began over heating before I could even get it home the first night. I pulled over to let it cool off and even called my salesman. The dealership was already closed so I continued on to my house. Once I got it home I opened the trunk and found that there was a full jug of antifreeze there. This told me that someone knew there was an issue. I was told to take the care over to a shop in ****** that the dealer uses' where it has been for weeks. I haven't had the car at all. Now I am hearing that it needs an entire new engine! If this doesn't fall under the Indiana Lemon Law I don't kno0w what does. We even called ********************* the manager and told him we didn't want the car and have a recording of him saying he would resend the loan. We thought we could do this peacefully foolishely thinking this dealership has morals but apparently after reading the reviews for this store I guess not. 
  
  

  Business response

  12/20/2022

  As we continue to review the situation, it appears that there may have been some miscommunication and misunderstandings. We want to address the concerns you have raised and provide clarification on the matter.
  
  Although **** continues to state that he had issues with this car the moment he bought it, his actions simply do not reflect this. Yes, he contacted us the night he purchased his vehicle (after he got home) and yes, he made these claims about overheating and a jug of antifreeze in the trunk, however when we scheduled a service appointment for him the very next day, **** did not show up. When asked about the issue, he told us that it was fine. Had **** attended this appointment, we could have diagnosed this issue in real time. However, he chose not to get his vehicle serviced and now here we are. **** claims he hasnt had the car, but hes driven car. In fact, you can read ***** own words regarding his vehicle and the service he received in his ****** review of our business. Ill provide both the review in its full text as well as a link to the review. Here are ***** own words regarding 24/7 Cars and our employees: 
  ********************; is the best sales men I have ever met and. Done business with.
  This is my 2nd ATS CADDY I have purchased from him.   Between Cbris ***** the gm slaes manager .whom was awesome that handled the finance side man does he know how to do things  with the banks is something  special indeed bygolly. If you looking for that home town customer's come 1st deal then ******************** in larwill Is your place  to go.  The entire  staff  there BIG MIKE  *************; (OZZY)  AND  *********************; ( CLOSER )   AND **** THE SOFT WARE GURU AKA   ( IGOT THIS ) AND  **********; AKA ( BIGGIE  SMALLS ) THE WH*** TEAM ARE THERE  FOR YOU I N A CAPACIT Y THAT ONYLY A SMALL HOME TOWN DEALERSHI L CAN PROVIDE. THEY POESS THE *** SAYiNG OF WE HAVENT FORGOTTEN HOW WE GOT HERE AND WHERE WE ARE GOING AND HOW TO STAY HERE !!!! GO TEAM 24/7 **********. YOUR ONE STOP ONE PLACE NEEDS FOR THE VECHILCE OF YOUR CHOICE DONT HAVE IT THEY WILL FIND IT !!!!
  THANK YOU ALL GE NTLEMEN
  ******
  
  ***********************
  
  So here we have a customer stating hes been upset from the moment he left the lot contradicted by his own words. Since that time, **** has experienced issues with his engine. We provided his warranty company with clear documentation that the car passed multiple inspections at auction and so his warranty is taking care of his engine.
  
  As for ***** continued claims that he was told he would be let out of the loan this is woefully out of context. **** claimed he would not come in to sign any form that our manager thought needed re-signed. The manager, feeling coerced, stated that if **** refused to sign this form, the loan would not be funded and the deal would be done. That was not the case. The manager in question was mistaken and the bank funded the loan.
  
  Although **** feels the need to slander us, we believe that we are upholding the same level of care ************** about in his ****** review. We cannot help that **** is having second thoughts and buyers remorse. If we allowed customers to return vehicles on account of buyers remorse, we couldnt remain open. We still believe **** to be a good person and will continue to help him navigate getting his car back on the road. 
  Tell us why here...

  Customer response

  12/27/2022

   I am rejecting this response because:
  
  1. No I didn't correct, I called ****.  He called both ********************* and the owner of the dealership, *** as soon as the problem happened.  I have video of the antifreeze in the trunk when I opened the trunk, as I stated originally. I talked with ************, my salesperson, as I stated originally, that I would check out the car after putting antifreeze in it, if that took care of it, then we would be Okay.  After two days, the car started to overheat again.  I called **** the first day and called him the second day and told him, we had a problem, it was overheating.  We made the appointment to get it in to the repair center.  The first time I made the appointment at the repair center **** wasn't able to get me a ride back home, so I had to make another appointment.  **** advised on the second time that he couldn't take me to the repair center and was told by his boss not to help me anymore.  They fired **** the very next day, the reason unknown.  They claim that I made a statement that I only had the car three days.  That is a factual statement.  Within 15 minutes of purchasing the car, it overheated as I drove home, within 5 miles of the dealership.  That was the first 12 hours of the 3 days.  I then put anti-freeze in it at night, it didn't overheat until the 2nd full day on my way to work.  I then called ************ that is when the car was scheduled to go in for repairs.  The third day, it also overheated.  ********* review was correct at the time I wrote it.  I still believe it to be correct.  I haven't rebutted to my review, if it wasn't for ****, I wouldn't have bought from that dealership.  Yes, I did say, you have to have good service before, during and after the sale. 

  2. I felt at that time, they were doing that.  They way ********************* worked to close on me, was very good and the rest of the guys were all doing the same.  I felt good about the purchase at the time, however things happened.  In hindsight if done again, I would have paid attention to the signs beforehand and not purchased the car. 

  3. I never said one time that I was upset with the car, the moment I left with it.  I only expressed dissatisfaction after I left with the car 15 minutes later after it overheated and then I was still very pleasant with ****. The contradicting statement made is a bold face lie.  The warranty company inspector went to the dealership and checked the car out and said he was denying any coverage.  He told the owner of the repair shop to have ************** call us.  I talked with the warranty company the following day and I was to call back the next day, due to the gentleman who came and inspected the car was with another customer on the phone and it was at the end of the workday.  I was to get a call from the warranty company the next morning and I never received one.  I waited till around noon, called and I was told that the service writer was at lunch, and I was given another gentleman to speak with.  The salesman that sells extended warranties to the dealership got wind of them not covering the car, I was told he was very upset by the warranty company.  This portion of the issue got turned around within hours.  The warranty sales rep was pretty upset at the car dealership for whatever reason.  I was told then by the service writer at the warranty company, that now it had been approved for $3,400 to replace the engine.  They told me that my portion would be to pay the remaining balance of the $5,000, which a supposed check was written to the repair shop for $4,100, the bill from the repair shop was 20+ hours to replace the engine, which totaled the bill to $6,000.  After all was said and done, there is a $1,900 bill that was to be paid by me that wasn't covered and the warranty company paid $4,100 of the $6,010.  Which left the $1,900.  Then 2 weeks went by and a new salesman took ************************* place at the dealership, I called him and he tried to tell me the same thing, that $1,900 was what I had to pay.  Again, I said no, I've done nothing wrong, the car overheated 15 minutes from the dealership, had me sitting on the side of the road.  The salesman then asked if i would split the $1,900 with him and I said, no I would not as I did not cause this issue.  With that said, they are saying in their contradicting statement that I had the car more than 3 days.  I had the car 3 days, 55 days and counting, in the shop, waiting for a new engine to be installed.  I'm also paying interest for a car I don't have.  Also the 45 day paper plate is now expired out of the 12 hours and 2 days that I had the car.  That is the correct documentation and I had a car payment for a car that I don't have.

  4. That is a complete lie told by *********************, I have him recorded.  I never told ***** or any other person that I refused to sign anything.  He doesn't know that I have the text message stating that I needed to come back to the dealership.  He put the wrong odometer reading on the contract.  ******** told him that they could not finance the car with those miles.  The blue ATS had ****** miles, the 2nd ATS that I text drove was the black one, which had ****** miles.  That what the bank said per *****, that the miles had to be correct on the paperwork or they could not finance it, but they would approve it once it was corrected.  ***** said he lost $1,200 on the mistake he made and he would just eat it.  He said it was his fault and then he proceeded to tell me that my payments dropped to $464 to $434.  To contradict the word slander is, I have the words of proof that my recollection to what has happened.  I said nothing bad at all, nor slander the dealership in no way.  I have been consistent to what I said.  Remember they used the words that ***** said I contradicted what I said.  I have only one written statement on the ****** reviews and ********************* provided how great the dealership had been.  I have not slandered, nor have I lied about any of the outlandish stories that have been made by the dealership or **********************  So as I stated before, by *****, do what you said you would do on the contact on the car.  You said you would resend the contract to myself and my wife on the recorded conversation we had.  We are requesting that you do so, be a man and resend the contract.  I spoke to bank personal where my loan was at.  The lady I spoke to was very nice and told me it would be very easy to get the loan resend it.  The loan was funded to the dealership the day before I called.  The lady at the bank told me it was very simple to have the loan rescinded, 24/7, the only thing they had to do was send their money back.

  5. So myself and my brother went over to the dealership and I resigned all the paperwork.  Yes, absolutely, ****% percent that ********************* had told me and my wife that he would resend the contract and do the right thing and take the car back.  He would stand by his word as this is what he gets for helping people.  This is his own words and it is in the recording.  This guy was recorded and he says so many lies, in his entire rebuttal in these 5 paragraphs.  Now I know when he lies, when his lips are moving.  Just on what I have reviewed on ****** and seeing that they have been sued twice and lost, I probably would not have bought a car from them in the first place.  ********************* doesn't realize that I have the text messages of what would happen and what was going on, and the recordings.  He is caught in his lies.  I don't want to go further that I have but I know I'm within my legal rights to move forward within the law, if ********************* thinks a judge and jury will let him prevail after reading the texts and recordings, we will see.  I have not slandered any of them at the dealership, nor will I.  They have done this themselves.  

   

  Thank you, 

  
  ***********************

  Business response

  01/10/2023

  We have been in contact with Mr. ******************* and his vehicle is repaired and in his possession.

  Customer response

  01/16/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory   ONLY UNTIL THE *** IS Completely repaired. Dealership  has ordered and is paying    for the    { heat blender   parts and   installation   of the heat blender in the   car all at   NO Charge   to me. I'M WAITING FOR A PHONE CALL   FROM EITHER   THE DEALER OR THE REPAIR SHOP TO CALL ME TO MAKE AN APPOINTMENT FOR THE HEAT BLENDER  INSTALL  IN   THE ***.

  SOON AS IT IS DONE AND WORKING AS DESIGNED   I WILL RELEASE AND ACCPEPT IN WHOL.E 

  
  

  Thank you

   

  *******************;

   

• Initial Complaint

  09/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I visited 24/7 Cars at the ********, ******* location. We decided on a 2015 Jeep Grand Cherokee. While discussing the option of purchasing an extended warranty with the sales men, we were informed that the warranty would cover 100% of our **** should something maintenance wise go wrong. Due to this statement, we agreed to purchase the extra coverage for roughly $2500 (we are not sure on the exact price of the warranty). Three months later, our transmission went out and we are being told we have to pay at least $1500.00 out of pocket. We called 24/7 Cars and they are stating that because we chose the "re-man" option, we will have to pay the a portion of the balance. This was not the understanding when we agreed to purchase the warranty.

  Business response

  09/14/2021

  The service plan that was purchase is a Factory Type Coverage through ASC.  I have spoken to our ASC ******************************* who stated that ASC was willing to cover the entire **** with exactly what was listed on the agreement, but the customer wanted a reman transmission instead.  If that is the case as opposed to the suggested transmission the warranty company is willing to provide, there is an expense of $927.  This is a choice the consumer is making and there is absolutely zero reasoning 24/7 Cars should pay anything. ASC is willing to pay the entire **** per their agreement but **************** would rather have a different transmission which is up to them.

   

  Customer response

  09/14/2021

  It is unfortunate that 24/7 Cars was extremely misleading in their advocacy for the warranty. We had the complete understanding that we would not have to pay out of pocket for any maintenance bills due to the purchase of the warranty. We have been informed by the mechanic shop that our total out of pocket **** will be between $1000 and $1500.The ASC representative never told us that either of the options were free until we had already told them which service we wanted.

  Business response

  09/15/2021

  I assume that **************** could still get the used transmission if she wanted.  We have sold hundreds of ASC Service plans and have never ran into this where someone decided the recommended part was not what they wanted.  If that were to be the case then there would be 0 dollars out of pocket.  Once again we had nothing to do with the consumer wanting a different transmission by any way.  If what was recommended was install there would be $0 out of pocket.  Per conversation with ASC once again this is all because the consumer would like a "re-manufactured" transmission.  

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