Complaints

This profile includes complaints for 24/7 Cars's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

24/7 Cars has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  24/7 Cars

  6745 W US Highway 30 Larwill, IN 46764-9747

• 

  24/7 Cars

  2228 Lincolnway E Goshen, IN 46526-6428

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** **** stated if the bank did not finance me the vehicle would be returned to 24/7 cars and my 1800$ down payment would be returned to me. But assured me there would be no issue because we were already approved. We signed the contract. Drove off the lot. Had it for over a week. The bank did not finance me. I requested at that point to return car due to the bank not financing. However they will not refund my down payment. The only option I was given was finance through another bank. However they had already ran my credit 9 times! Which I was not aware of. And I did not want them to do that again. My attorney advised me they had to refund my down payment due to the contract being cancelled (i.e. bank not financing. And then getting the car back) they took the vehicle on Sunday. Manager was out "sick" for 3 days and when he came back refuse to speak with me after leaving multiple messages. However I spoke with ***** and he stated no they will not be refunding my down payment. They scammed me out of my money and I will be seeking legal action. Looks can be deceiving Very unprofessional place. I was nothing but cooperative and understanding. Even after they messed up the contract and I had to resign along with other mistakes. I should have took my business else where at that point. But I really liked this vehicle. I did not need the vehicle thank goodness but I wanted it as a everyday driver to not put as many miles on my newer vehicle and to be treated in the manner I have been is disgusting. I'm requesting this company to do the right thing and return my down payment. You should never steal from your customers.

  Business Response

  Date: 03/31/2025

  To Whom It May Concern: 

   

  Ms. **** did in fact attempt to purchase a 2017 GMC Terrain from 24/7 Cars on 3/6/2025 with financing to be obtained with **************************.

  On 3/11/2025 ************************** notified 24/7 Cars that ******* ******* was no longer employed at the business (Weg) that he had represented working to on the application and that they were returning it due to fraud. On March 13, 2025 Ms. **** was notified that we were in need of ********* employment information and letter so we can verify if he did in fact work there. On March 14, 2025, Ms. **** was told we had to have the letter and needed it asap.  Upon multiple contacts the information needed to proceed were not taken care of.  By the evening of March 14, Ms. **** had switch this to being our fault somehow and that we were damaging her credit.  March 15, Ms. **** stated she would not be attempting to finance with a different bank and she was leaving the car for us to pick up as opposed to returning it to us. Ms. **** stated we told her she would get money back which on none of our paperwork nor conversations was that  relay but quite contrary we charge from day 1 for possession and miles put on our vehicles along with repossession fees accured.  I have included a copy of supporting paperwork.

  24/7 Cars offers $0 money back in reimbursement and considers this matter closed. 

   

  Customer Answer

  Date: 03/31/2025

   I am rejecting this response: I was given less the 24 hours to provide ***. Same day I was screamed at and told I had to finance through another bank because they were not financing me 24/7 is at fault the *** was not the only issue they lied about my insurance stating it would be fine without BM on it due to him not having a license and in return the bank in fact DID have a problem with it. They had us resign the contract 2x due to them messing up. Which I noticed you had not stated any of that in your response. I then was out of a vehicle and 1800 dollars. I know for a fact the issues was on 24/7 cars because Tuesday the 18th I went to a different dealership and got a car with the exact information I provided your company (24/7 stated was invalid) the only difference is I had no issues and when they said I was approved I was actually approved. My only mistake was going to a shady dealership the first time. My complaint isn't so much about the money it's about principle. I was scammed by your company. And I do plan to continue legal action if 24/7 does not do the right thing. Because in fact what 24/7 did is 100 percent illegal When a dealership arranges financing and they give you the car, they take the risk that the financing will not ultimately be approved. In that situation they are allowed to take the car back from you if you do not establish alternate financing. In effect, they are canceling the contract and the purse agreement you signed gave them the right to do that. The problem is that when they choose to cancel the agreement---that essentially voids the entire agreement-- they are obligated to immediately return to you any trade in or deposit or payment that you made

  
  

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2017 cts ******** an took it for a test drive an informed them it had a bad wobble in the rearend an they informed me it was the tires being low on air so they filled them up an wobble sorta went away. We end up buying the car an I took it to a mechanic in my home town area an showed me the 2 rear tires had wires sticking out an advised me they should have not been should till they put better tires on them. I had the car for less than a week and already have to put new tires on it of $331

  Customer Answer

  Date: 02/27/2025

  The owner had reached out to me an will be refunding me $400 for the tires

• Initial Complaint

  Date:02/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on 02/01/2025, and the following day the engine light came on. I went in and they stated they would try to get my warranty to cover it. My warranty wasn't valid for 30 days. They said they could "work" around that paperwork. While I was waiting on them to look at the vehicle to confirm that the shop I took it too was correct that the entire catalytic converter system was failed; they then said my bank would call me to ask me some questions. They asked me to lie to the bank about me having a deferred down. My friend was a corporate controller, and she told me not to lie for them as it would be fraud. When I told the bank the truth about the deferred down, they returned the contract. 24/7 cars then asked that I come in and resign paperwork and pay my deferred down. When I asked about the repair they said no you do this first, and then we will talk about the repair. My friend said no they are trying to scam you, and you are no longer legally bound to the vehicle as the bank returned the deal due to the dealership lying. We dropped off the vehicle the next day 02/14/2025, and asked for the down payment refund and they would not release it. **** bringing up the contract that was never valid due to them committing fraud to the lender. They contacted police because my friend called ******* uneducated when he tried to say he was the owner and controller. The police kept apologizing for how they were acting and even told the the employees at the dealership that the contract was not valid and we were owed the refund, but it was considered a civil matter so they could not force them to refund the money. We thanked the police and gave them our information. I contacted the dealership today as I still have not received the refund, and they refused to speak to me and would not let me speak to a manager. I still have not received the $3120.00 I paid to them for the down payment on a contract that was never valid due to their negligence.

  Business Response

  Date: 02/25/2025

  Dear Ms. ******************* you for reaching out regarding your down payment. We want to clarify that there was never any intent to withhold your money. Since you did not keep the vehicle, we are processing your refund in full.
  
  The reason we could not process your refund immediately when you visited the dealership is because you requested a check refund despite having paid by credit card. To protect against potential fraudsuch as a customer canceling the credit card payment while also receiving a check refundwe have policies in place to ensure proper verification. This extra step is necessary to prevent any duplicate refund issues.
  
  While some of the statements in your complaint may not accurately reflect what occurred, we are choosing to overlook that in order to resolve this matter amicably.
  
  We also want to assure you that there was no fraudulent activity regarding your lienholder. While there may have been an error in how certain details were initially set up, ******** was fully aware of the transaction and everything was handled transparently. We have notes of all of our communication with them. We take great pride in operating with integrity, and we stand by the professionalism of our team and the way we conduct business.
  
  We do regret how the situation escalated when you and your friend visited the dealership. Unfortunately, due to the disruption it caused, we had to involve law enforcement to maintain a professional and safe environment for our staff and customers. This was not a decision we took lightly, but for our own protection, law enforcement deemed it necessary to issue a trespass order. We apologize for any stress and embarrassment it may have caused you. 
  
  Your down payment refund has already been issued back to your credit card.
  
  Best regards,
  *** *****
  
  

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded my f150 truck to 24/7 for a dodge ram 1500 they took my trade and a few weeks later Westlake fin. Took a pay for the f150. So I call 24/7 and they told me that they don't have to pay anything on my f150 till they sell it. It's been over 18 days they don't want to fix the things they told me they would to get me to buy the dodge.

  Customer Answer

  Date: 02/10/2025

  You requested this form

  Business Response

  Date: 03/05/2025

  This complaint is completely inaccurate and misleading.

  The customer traded in his **** ***** and purchased a Dodge Ram 1500 from our dealership. As part of the transaction, he signed paperwork acknowledging that our dealership has up to 20 days to pay off the remaining balance on his trade-in. We processed his payoff within that timeframe. Additionally, the signed paperwork clearly states that if a payment on the trade-in is due within those ********************************************************************* contacting their lienholder to arrange a deferment. If his payment was set to auto-draft during this 20 day period, it was his responsibility to coordinate with his lender to stop the payment.
  
  This has been standard procedure at our dealership from the time we opened in 2017. His claim that we told him we dont pay off trade-ins until they sell is a complete fabrication. Not a single representative from our dealership would have told him that.
  

  
  Regarding his complaint about repairs, any agreements made at the time of purchase are documented, and we honor all written agreements. However, we do not cater to demands that go beyond what was agreed upon.
  
  Given this customers repeated false accusations and blatant misrepresentation of the facts, we will not be engaging with him any further. We have fulfilled our legal obligations, and there is nothing more to discuss. Any future attempts to spread misinformation or harass our business will not be entertained, as this individual is no longer welcome to contact or visit us at any of our locations.

  *** *****

  
  
  

  
  

• Initial Complaint

  Date:01/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11-14-24 my son was attempting to purchase a vehicle. He was at the 24/7 car lot and needed down payment help. The salesman contacted me and we spoke at length. My son does not have good credit and the salesman said he was able to get him financed and the documents were provided. The salesman agreed that the credit card would not be charged until the financing was complete. The financing was not complete, and they charged the card anyway trying to use a nonrefundable clause on their financing, but my son did not change his mind. He was unable to be financed and the full amount of the deposit that was wrongfully taken off of my card needs to be returned.

  Customer Answer

  Date: 01/15/2025

  I am the card holder.  Your system is not accepting pictures of my ID

  Business Response

  Date: 02/04/2025

  *********** **** purchased a 2018 Chevrolet Trax from 24/7 Cars on 11/14/24,  The deal did not complete funding  because *********** stopped responding to fulfill his end of the funding process i.e. getting 24/7 Cars the documents needed in order to fund the deal.  24/7 Cars did take a $2000.00 down payment from *********** at the time of the deal which was during the finance portion.
  *********** had our vehicle for multiple days/weeks, continued to keep it after we requested it to be returned multiple times and put excessive miles on the vehicle during this time.  As per the paperwork that *********** signed and agreed upon, 24/7 Cars are allowed to collect $39.95 as a daily usage charge and additionally $0.55 a mile.  
  Due to the sad circumstances of suspected drug use by ***********, according to his father.  24/7 Cars had decided but reserved the right to change our decision to not take legal action against *********** for the remaining amount owed which far exceeds the $2000.00 dollar non-refundable down payment.
  
  

  Customer Answer

  Date: 02/04/2025

   I am rejecting this response because:
  
  Thats completely untruthful.  I have the complete text chain between *********** and the businesss salesman.  ***** returned the car because he did not have the proper license required by the finance company.  The car lot gave *********** the car to allow him time to gain the required license.  I had personally spoken with the salesman and told him that ***** was not gonna be able to get the required license in time.  The text chain I have shows that the salesman encouraged him to keep the car and keep trying.  
  

  this does not change the fact that they ran MY credit card information without a signed release, or my signature on the sales slip.  This is theft and fraud, and I am only attempting this venue before I have the business served with a lawsuit. I will be making a police report in 48 hrs in regards to the usage of my credit card without my permission.  I was told I would have to sign for the charge to made.  The card information was only provided in ******* to show commitment to the sale if indeed financing was available. 

  Business Response

  Date: 02/13/2025

  Our records confirm that the credit card information used for this transaction was provided at the time of purchase. We had no indication that the transaction was unauthorized. ? ?

  If you are now asserting that the charge was made without your permission, this constitutes theft and credit card fraud committed by your son. In such cases, we are required to report the matter to law enforcement and pursue legal action to recoup all lost payment against the individual who used the card (your son). Additionally, we will be seeking to recoup the repossession fee, the daily use fee, the mileage fee, and any attorney fee that we are required to pay while pursuing this case. Your son signed all the proper documents stating that he is aware and agrees to pay these costs. It is likely that the total amount owed for these fees will increase the amount owed beyond the original $2,000. If your claims of theft and fraud are true, then the actions of your son have resulted in unfavorable legal and financial consequences.? ?

  Regardless of how you wish to proceed with your claim, it is our responsibility to ensure that full payment for any outstanding balance is collected.? ? We take these matters seriously and will not hesitate to take any necessary action. Please advise on how you would like to proceed.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/07/24 24/7Cars in ****** Indiana took a $1,000 deposit from my credit card. I took the ***** Trax to a mechanic after. I was told that it would cost over $3,000 to fix it. So I did not get the car. I asked for my deposit back and they said no, that it was non-refundable. They didn't tell me that when I put it down. It was over the phone. They sent me a receipt by text and it didn't say no refunds. I did not sign anything. They told me that they would not give me any paperwork stating what had happened. That I must go through a lawyer because I told them that I would talk to one. I asked them to fix it and they said no. I had to buy it as is. Even though it came with a warranty. They didn't even offer me a different car.

  Business Response

  Date: 11/04/2024

  In response to ******** **** complaint.:

   

  Ms. **** put a deposit down to purchase a vehicle from 24/7 Cars.  Our written and verbal agreement both include the fact that once money is put down to hold a vehicle it will not be refunded but rather held and to be used for a future purchase from 24/7 Cars.  We do this because we take said vehicle off our website, marketing and our lots to ensure the customer does in fact get their vehicle because it is such a big investment.  Ms. **** breached that agreement, and canceled her deposit with the credit card which is also breach of contract.  We have yet to pursue our legal department for resolution but plan to see where they want to take this.  We offer $0 in refund or any monies back.

   

  Sincerely,

  **** *****

  Customer Answer

  Date: 11/05/2024

   I am rejecting this response because: they did not tell me nor showed me in writing their policy of non-refundable at the time I made the  deposit.,or else I would not have made it.  It was over the phone. And their receipt did not have  that disclaimer.
  
  
  

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Date of transaction for this vehicle I bought at 24/7 Cars in ******* IN. 2014 ********** Jetta was August 18th 2024 Amount paid to dealership for this car was ***** i paid ***** cash and the rest in 3 payments on my card due to my bank I went in originally looking to put ***** to ***** down on a vehicle and make payments they assured all week they were sure they could approve me but even with a co-signer could not so they told me about a few other vehicles and after 2-3 weeks of having this vehicle their were lights popping on out of nowhere first the epc, then the temperature light, then until eventually the engine light came on and the engine went out. I paid 260 to have it inspected I dont know what to say Im lost for words Im a single Mother and its hard to be without a car again and selling people cars from a DEALERSHIP that lasts 2 1/2 weeks is absolutely crazy when you just gave them almost close to ***** not to mention had to pay to tow it around and stuff when they were at first willing to help fix it/ or give me something else after giving my brother (who went with me to buy the car) and I the run around with the manager and him trying to get ahold of the owner for a week to 2 weeks back and forth we had to call them everyday and when they learned what it was did not want to help anymore? Im unsure what to do about this. This car dealership was committed and promising they were selling me a reliable car and they did not. They advertise to be a good business and this is not how you do good business with good people.

  Business Response

  Date: 11/04/2024

  In response to ******** ******** purchase of the ** Jetta:

   

  It is very unfortunate to hear about your current vehicle situation.  As you stated though you did drive the vehicle for 2-3 weeks with no issues.  Before purchase we always offer the option to have it independently inspected as we want you to make sure you find the vehicle to be up to your standards. If you did that before I do not know, but I also know that we unfortunately do not have a crystal ball on if or when a vehicle might have issues or what someone might do after the purchase.  We offer extended service contracts, which you declined, multiple times to not only protect you but also us as we mention that we have to tell people after that sale that we will not do repairs.   We will offer to fix the car with our service department at our cost of labor and parts, or to trade you into a different vehicle with the value being placed of the trade upon current condition of said vehicle.  We offer $0 in response to the claim for refund though.

   

  Sincerely,

  **** *****

   

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/22/2024 I purchased a vehicle from 24/7 cars and was told the vehicle had a 90 day drive train warranty. Drove the vehicle from ******* to *************** and console said transmission. Failure maintenance needed. Contacted 24/7 cars and they told me to take it to ***** automotive for diagnostic and repair. ***** said the transmission and water pump went out and would cost 9800 to repair. 24/7 cars said they would have their insurance look into it, and are refusing to contact me back

• Initial Complaint

  Date:06/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traveled from out of state to purchase a vehicle from 24/7 cars. Being from out of state I asked the salesman if the vehicle had been through any kind of mechanical inspections/ detail work of cosmetics before my arrival. This salesman assured me that every car goes through a detailed and thorough mechanical checklist and goes through an interior detail. He stated that a car would not be on their lot if it was not road worthy. I arranged my financing in my home state of ******** with my credit union and had check in hand on 6/8/24 to complete the transaction. My wife and I brought our 2 children under 2 years old and declined to test drive the vehicle trusting that a mechanical check had been taken care of like the salesman ***** said. We signed paperwork and left. We made it not even 500 feet before we turned around because the air would not blow in the vehicle. The manager said I could leave the vehicle to get fixed by a mechanic Monday afternoon. I said I was uncomfortable buying the vehicle and wanted to void the transaction. I was sworn at and told that because I signed the as is document, they would not fix anything, and I could get lost and stuck with the bad vehicle they knowingly sold me. When requesting information for the owner I was told by his employees he lays by the pool and plays golf and hired other people to handle these things. Upon further inspection of the vehicle, it was missing 2 lug nuts, driver side motor mount is broke, it is pouring oil out of the oil pan, and 2 blinkers are out. This car would fail an Indiana state safety inspection, yet they were selling it to a family of 4 with no interest in solving some of the very big problems I found not even out of sight from the dealership. I was false advertised that I would have a road worthy vehicle for the family, and I ended up with a vehicle that is dangerous to have going down the road. Its a wonderful looking car I just wish their cars were actually checked mechanically like they claim.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vehicle was purchased on April 2, 2024 at 24/7 Cars at ******* location. Car delivered to my address on April 5th due to it being sent for ********************* ***** called me late afternoon of the 4th stating it had been serviced & inspected & was be delivered next morning(since it had just arrived on their lot). After purchasing a **** Escape & not even driving it a few hundred miles the car is junk. Two different businesses have confirmed the turbo is bad, differential is bad, cant put gas in it due to bad container purge valve, back brakes are bad, & it was delivered to me with a brake light, parking light, & back up light out. The warranty I purchased which I was shown upon purchase on the same day I test drove it states $200 deductible per incident. There is just under $9,000 of repairs & labor needed to make this car safe to drive. The warranty leaving me over $3,000 to pay out of pocket. Upon purchase, since the vehicle had just been brought to the lot, ***** stated it would be sent to be inspected & serviced which obviously didnt happen. The vehicle is not safe to drive for the possibility of the differential locking up & seriously hurting/killing someone. The vehicle hasnt been operable in two weeks! Thanks to the purge valve cant put gas in it either. ***** wanted me to drive the vehicle to their mechanic in ****** after the repairs have already been confirmed by two garages. Itd be only right to take this vehicle back instead of leaving someone without a drivable car & to lose my job!

  Business Response

  Date: 06/04/2024

  To Whom It May ******************************************* the complaint filed by *************************, there are a lot of issues here to help unpack.  The main issue sounds like a $3,000 bill out of pocket for repairs to ************************ vehicle.  According to ********************, 24/7 Cars has stated for her to get it to one of our mechanics so we can get a proper diagnosis and proceed from there but she has yet to do that.  We have found that many times when people take vehicles to their independent shops that there are many unjust repairs that are being quoted.  We would also like the opportunity to discuss with the warranty company why the issue  has yet to be repaired, because as ******************** stated she did purchase an extended service plan.We are trying to help ******************** get her issues resolved, but she has yet to be cooperative other than 1 star reviews and posts on the internet.  At this time 24/7 Cars issues no financial help, but would happily have our service shops look and once again assist in trying to get this covered by the Service Plan company.

   

  Sincerely,

   

  *******************

  24/7 Cars

  Customer Answer

  Date: 06/04/2024

   I am rejecting this response because:
  ***** stated in a text message that he was done trying to resolve issue in a civil manner. ***** also ended the last call to me after he said the car was very nice, I stated it was a piece of s*** I have the recording. The vehicle could not be driven due to not being able to put gas in because of the purge valve-motor wouldnt start. With the bad differential it could kill someone or seriously hurt an individual due to possibility of locking up while driving. The car was taken to two different garages & diagnosed with the same issues. The car repair bill portion I just paid is attached, the brakes need to be replaced still also. I have a reputable mechanic garage thats been in business for 35 yrs stating the condition of the vehicle is not good for just being purchased. 
  This vehicle was not sent for inspection as ***** stated otherwise two different garages would not have found it to be in bad shape with major repairs needed.  
  As attachment shows ***** cut off contact. I want the $18000 for the loan I took out, the just under $3000 back for repairs, & the dealer take his car back. Ive given one star reviews due to the fraudulent behavior of being told the car was in excellent condition & that the warranty would cover everything 100% which ***** stated.
  
  

  Customer Answer

  Date: 06/04/2024

  The following attachment will show the major repairs to car purchased. That the warranty did not cover 100% as car dealer ***** stated it would when I purchased  the car. The repair bill has to be put on a credit card & the back brakes still need to be replaced. Mechanics garage had the vehicle from May 13th through today 6/3/24. The vehicle was not drivable two weeks prior to this due to purge valve. Motor wouldnt start if I put gas in it. 
  
  

  Thank you

   

  *******************

  Customer Answer

  Date: 06/04/2024

  Was this other attachment added to the file, I had two files. This one shows that ***** on May 15th ended all communication at 2:23 PM. Thank you-*******************;