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Business Profile

Fast Food Restaurants

Taco Bell

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the evening of 4/28/2024 an order was placed via the Taco Bell app for pick up at the ******, IN location. Upon arrival, around 7:30pm, the lobby was closed so pick up within was unavailable. I attempted to pick up my mobile order via the drive thru, which I was advised the location was out of stock of many of the needed ingredients to fulfill my order. No substitutions, or resolutions were provided. I asked to cancel my order since it could not be fulfilled, and business advised they could not cancel or refund. I've notified and requested multiple times; the order was not fulfilled and requested a refund. Employees of location did not provide receipt, resolution, or any type of goods fulfillment.

Taco Bell is NOT a BBB Accredited Business.

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