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Business Profile

Restaurants

Burger King Restaurants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Burger King Restaurants's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Burger King Restaurants has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Burger King Restaurants

      2409 S. Western Avenue Marion, IN 46953-2828

    • Burger King Restaurants

      1510 W. Kem Road Marion, IN 46952-1855

    • Burger King Restaurants

      2003 Walnut Street Hartford City, IN 47348-1365

    • Burger King Restaurants

      5038 S. Kay Bee Drive Marion, IN 46953

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My girlfriend went to the Burger King in ************* ******* to get a meal. She ordered a Jr ******* Vaule meal. Upon placing her order, she was told to pull around without being told what the total was. Once at the second window, the drive thru employee took my girlfriends card for payment. She then handed the food out the window without saying thank you or acknowledging her as a customer. The employee also left the drink for the meal sitting inside the window and walked away. So the staff member was rude and didn't complete the order. I called the store to let the *** know what had happened and she basically could care less. She did say that I could come back to the store to get the drink or write my name down in a book. When I pointed out how rude the employee was to my girlfriend, she said sorry in a I don't care type of tone. I informed her that I would file a complaint with the cooperate office. She said okay. I then reached out to the cooperate office. Once completing the automation options, I was told to go to bk.com/support where there is a 24 hr support staff to chat with There was no one to discuss thematter with. I then went to the site and there wasn't a 24hr support chat. Something that could have easily been resolved by a simple phone call, is now being escalated to the BBB. I have provided a copy of the receipt with the complaint.

    Burger King Restaurants is NOT a BBB Accredited Business.

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