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Business Profile

Insurance Companies

AAA Insurance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/28/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************** Is my membership ID number since 2019. I have been a member and never used their services since rejoining in 2019. Late Thursday evening of March 21, 2023, I had a flat tire and used their app to ask for road assistance. I received a text message every hour of the same content saying they are trying to send someone to my rescue. (4) Four hours later, I was still stranded so I drove the car with the flat tire home. Having spent all night waiting for *** to help, I had to call off work and alpo ruined the tire beyond repair, and cracked my rim.(8) eight hours later, I finally received a text and a call from the truck driver..The club failed to provide their services and subsequent to the *** clubs lack of action I damaged my tire beyond repair and cracked my rim and lost a days wage. Avoiding issues like these ones are the main reasons of joining the club.I am asking them to return all my membership dues paid since 2019 and compensate me my rim and tire. I am also seeking BBB to intervene on my behalf since the club do not attend to the text number and have no customer support reachable by phone. During the hours of waiting, *** had no customer service number to call. The app had only 4 options 1. Call 911 , 2 Message your emergency contacts and 4. Call for a Lyft After my ordeal, I realized option #1 call the police, # 2 emergency contacts or option #4 call Lyft to get you, if you want to make it out of there alive call the police, love ones or a taxi because we are not coming to your rescue by you using our other option #3 - roadside assistance..Obviously, no customer service representative to talk to for reassure you or even provide timely response and update. I believe they have not met any of their obligations to me other than collecting.

    Business Response

    Date: 03/25/2024

    Please forward this complaint to the AAA/BBB located in ****, ******* for resolution. 

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