Complaints

This profile includes complaints for Bosak Motors of Merrillville, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bosak Motors of Merrillville, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bosak Motors of Merrillville, LLC

  3111 W Lincoln Hwy Merrillville, IN 46410-5148

• 

  Bosak Motors of Merrillville, LLC

  8252 Virginia St Ste A Merrillville, IN 46410-5570

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 5th I was looking to trade in my 2016 JEEP WRANGLER SPORT. I went to Bosak and my vehicle was appraised for basically nothing because I was told it needed about $12,000 worth of repairs. Ive barely had this JEEP a year and have kept up regular maintenance on it. I was notified that I was still within warranty for my vehicle. I left my JEEP there. Several days passed & I heard nothing from this dealership concerning the condition. I went to see what was going on. They had opened up my engine &showed me that they found metal shards in my oil pan. However, they were still waiting on the inspector to show up and assess the repairs. A week later I finally heard back from the dealership and was told that the warranty denied my claim due to pre-existing conditions??? If there were any pre-existing conditions it was sold to me that way. It was actually a trade in that was sold to me prior to any inspection being done to it for it to be considered a pre-owned certified vehicle. Theres no way that this vehicle being 8 yrs old at the time of purchase should run the same cost of a NEW JEEP. They sold me a warranty at the time of purchase, the best one they offer, which still did not cover the repairs to my vehicle. IF NOTHING ELSE WAS DONE TO MY VEHICLE I KEPT UP WITH THE OIL CHANGES and come to find out my vehicle needs a WHOLE NEW ENGINE!! Im completely devastated by this as I still owe a whole new car loan on a vehicle thats irreparable and not drivable. Per the warranty contract, the $200 deductible is waived if I return the vehicle to the dealership to have covered repairs done. I believe the dealership did not want to have these repairs covered under the warranty as prior to this discovery I was looking to trade in my vehicle.

• Initial Complaint

  Date:11/13/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today (11/13/24) ***** **** talk to customers. Nor knows anything about how to do his job. They tell me theyre emailing me an application to email back which I do yesterday night (11/12/24) then they proceed to call me back saying oh you need to do it online too?? For what I just filled it out, thats gonna run my credit twice for no reason. Sounds like someone doesnt know what theyre doing and shoulda had me do that the first time. But you cant cause its a business loan theres no where to input business info. Then proceeds to tell me we didnt do anything wrong why are you upset youve called me 4 times asking me for the same thing after each different person including ****** ****** ***** and ****, all say oh Ill call you back and find out then someone else calls and asks the same thing they were supposed to find out an hour ago LOL Ive worked for dealerships in sales and finance for over 9 years of my life. Never have I encountered people like these clowns LMAO dont your BDC **** leave notes in vin solutions files? These clowns just lost me buying 2-4 cars from them in the future considering my business goes through roughly 8 financed cars a year and 2-3 paid off ones. They called me 5 times asking for the same thing after having the same conversation with multiple people (screenshots of calls below)

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2013 dodge ram tradesman on September 8th 2023. It was a used certified vehicle and we were told bosak does inspections and never puts anything on the lot that is in bad shape. Well Sunday December 3rd 2023 my fiance and ******* daughter were in the truck and the truck died out in the middle of the road and it was towed to bosak. I tried calling the next day to tell them what happened and the gentleman who I talked to ***** was very rude and told me they do their own checks. Later that day they text me asking me where the truck was because they could not find it, then they found it and lost the keys my fiance went up there to see what is going on after he got a hold of the tow truck driver and they told my fiance to buy a new key(400 dollars) and charge the tow company, I talked to the driver and he said bosak called him earlier asking about where it was and the keys and he told them how the keys are in the drop box, I left work earlier to go up there and they found the keys after they miss placed them and had them with another truck. Now they are saying 3 pulleys went bad, my battery, my belt and possibly my alternator and want me to pay for this when I have not even had the truck for 3 months. I also paid **** dollars in cash for a warranty. I also had to buy a battery for 276 dollars and bring it to them since they wanted almost 400 for a battery and the total they wanted me to pay so far was 891 dollars and now down to 534 since I brought a battery

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I took my **** into bozak motors **** w ******* hwy merrillville *******. for a recalled part. My car stalled out while I was driving it and wouldnt crank back over. So my car was not running when I brought it in to bozak motors. Before I took it to **** to get fixed I plugged the code reader in no codes were coming up. They told me my crank shaft plate is whats wrong with it. Less than **************************************************************************************************************** my. Car drives as if something wasnt giving it the proper signal. They told me thats not there problem The day after me taking it back up there my engine light came on and 3 codes came up. P2d30 P0234 U001 They told me to pay ****** and they will tell me whats wrong with it. I am very upset that they are charging me to look at my car when I have already paid them to do that already. They had my car for 2 months and a half months almost. When I took it back into **** today 11-7-23 they told me I would have to leave it there with them. I would like if **** would lend me a loner car till they properly fix my car. On there behafl. Bc I can not be another 2 months without a car let alone another day. Its very difficult finding a ride to and from work every day. And doctors appointments for my baby. To and from day care. And every day things like the grocery store, bank etc. Im very unsatisfied with the service at bozak motors if like my car fixed properly and a liner car until they are done with my car. Please and thank you ************************* ************ ******************

  Business Response

  Date: 11/27/2023

  On 09/01/23 customer had their vehicle towed in for a no start complaint. customer stated that a recall is at fault. Tech found vehicles battery is dead will not hold a charge. Advised customer. Need to start with a new battery. Customer authorized. Installed new battery. Engine now cranks, will not start. Now with good battery able to move forward, no signal from the engines crank sensor. Crank sensor tone wheel at fault. Also found all emissions items deleted from the vehicle, and electronic control module has been reprogramed. Advised customer, someone has performed extensive work this vehicle in the past. And there are broken off bolts and parts missing. Advised customer replacement of the crank sensor tone wheel will make the vehicle run, but the check engine light may stay on, and we are unable to perform the recalls to the vehicle. Due to the modifications. We performed the recommended repairs. Customer picked up the vehicle. then on 11/10/2023 customer retuned to the dealership, stating check engine light is on, and lacking power. performed system diagnosis at no charge to the customers vehicle. Advised customer for the 2nd time this is due to the modifications of the removal of the emission components. and the reprograming of the **** Advised customer vehicle will need to be put back to factory specifications. 

   

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand brand new truck from BOSAK around Christmas 2022 truck broke down after 150 miles on it with. A defected transfer case spent 3 months until parts come in while I still had to make payments on it for 3 months and this is my work truck anyway got it fixed now Im broke down again with a busted radiator at 11k miles.. this is not right I was sold a lemon and I paid almost 90k for this truck

  Business Response

  Date: 05/16/2023

  The Guest has been contacted by our General Manager, ************************* to offer further assistance in the steps needing to be taken with **********. The guest now has our General Manager involved to assist with communicating when his parts will arrive.  Our General Manager has also contacted our Service Representative with ********** to see what they can offer as further assistance by reopening his case with the manufacturer. 

  Customer Answer

  Date: 05/17/2023

   I am rejecting this response because:
  
  Because Ive already tried that for 3 months and I didnt get reimbursed anything not even the tows because ******** couldnt anybody out to tow my vehicle Im owned $5385. And thats not counting the losses my business sustained while waiting on my truck to get fixed and while it down now Im being very generous because I want to MoveOn thank u 

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our 2014 *** Acadia Denali towed to Bosak on 9/16/22, because it was overheating. Spoke to a young lady who said that the first appointment available was on 9/23/22, but since we were a returning customer, they would try to fit us in earlier. So, we sent the car to the shop. We called a few times during the week, and there were no openings, so the 9/23/22 finally got here. We called them around 11:30 or so and spoke with ******. ****** told us that the vehicle was being diagnosed, and that he would give us a call. We called the shop again around 3:30 p.m. and spoke with ******. He said that unfortunately, the mechanic was not done with the diagnostic, and that he does, the mechanic, work on Saturday (9/24/22), and so does he (******). Saturday came, and my husband called and spoke with a ***** lady, do not know her name, but she informed my husband that ****** was off. My husband expressed his frustration to the young lady, and she told him that she would give the message to ******. Monday, 9/26/22, came, it is 2:16 p.m., and we hadn't received a call from anyone regarding our car, or a diagnostic. Called and asked for the service department. ***** answered the phone. I asked to speak with ******, and he said he was on a break. I informed him that I was calling to get information about our 2014 *** Acadia ******, and he said the one that was overheating, and I said yes. Explained the situation to *****, and he asked if I would like for him to page ******. I said yes please. I was on hold, and ***** came back and informed me that ****** did not answer the page. I asked who the service department manager was, and he said *** or ****, and would I like to speak with them. I said yes, and he placed me on hold. He came back and said that no one picked up so he would personally go up to make sure someone answered the phone. ****** picked up, and explained, but I asked for manager. **** answered, explained, and he said he'd follow through personally. Waiting on call.

  Customer Answer

  Date: 09/28/2022

   I am rejecting this response because:
  
  

  We picked up the car yesterday, around 5:33 or so. We got a call from ****** around 9:38 a.m. saying that the heater hose was bad, and that the cost would be $1072 plus tax. We told him to go ahead and do the repair. He said that the dealership next door had the part, which I felt was sarcasm, as it is a *** or ********* dealer, and that the repair should take around 5 hours.Said ok, and he called us around 2:49 and said the car was ready for pick up, and it was horrible. Here is a description that I submitted on yelp, and my husband has video footage as well. I have not contacted Bosak as of yet, but as soon as I have, I will forward another email. I wasn't sure of where to put this update.

   

  Yesterday, 9/27/22, we picked up our 2014 *** Acadia from Bosak Motors Jeep Dealership, after being without a vehicle for 11 days. When we pulled in the lot, we saw our vehicle, and I noticed there was a puddle of liquid of some kind in the front of the vehicle, closest to the bumper on the right hand side, towards the front of the bumper. The color was reddish brown, orangey, or some type of color, not sure. Because we already had a complaint with the BBB, didnt want to go in as a disgruntled customer. I asked my husband if it was ok for me to say something about the liquid I saw. He said yes. I asked ****** about it, and he said, and this my not be verbatim, but he said oh, the mechanic took the hose and rinsed off everything, and its probably from that running down off the engine. He said the technician drove it for 10 miles, and everything was fine. I said oh, ok. So we got in the car, and we had to go straight to the gas station. The low fuel light was on. We put $10 in the car, another $5, and then another $14. Never since weve had the vehicle has it been this empty. So were driving, and my husband noticed the gage showing hot and cold was higher than normal. The highest it can go is 260, and it was fluctuating between 240 and 250 on a constant. When the car was running, you could here the fan running, like its running rough, and it was only 56 degrees. When we made it home, the needle for the temperature gauge was over 250, bouncing up and down. Originally, we took the car to them because the car was running hot, and the fan continued to run while the car was off. I took the time to look up the vision of Bosak, and how they treat their customers. Now this may not be verbatim, and may not be exact. It stated that Bosaks has a firm belief on how to treat people right that has remained steadfast over the years strengthening and continuing through the years. Also said that Bosak has become synonymous with superior sales, selection, and service. Theyre a 5 star dealer. Its vision continues to evolve as the family continuously seeks the most effective ways to better service their customers needs. They state that they have been a trusted part of the community for almost a century, and their brand is well-known for reliability and superior performance. Bosak says that their friendly and highly knowledgeable staff is dedicated to the customers satisfaction. Weve received none of that. All of the above statements are false, and lacks truth at this point and time. All we want is our vehicle fixed correctly, and a loaner vehicle while it is being repaired. That would be the highest form of trust in the community and dedication to customer satisfaction. I will let you know our outcome.

  
  

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/1/22 I took my Jeep Grand Cherokee in to Bosak Motors of Merrillville, ***************************************************************************, for a problem with a light on my dashboard, saying 4 wheel drive. On 9/6/22, I received a call from their service technician named ****** telling me that my truck needed a couple of parts and the total bill for the repair was $******. I told him on the phone, ok, ******. was ok to fix my truck. On 9/9/22, I went in to pick up my Jeep and much to my shock and disbelief was told that my vehicle repairs were approximately $4,800!!!! I spoke with ****** again and he confirmed that he in fact did tell me $****** but that he had made a mistake and that it was a miscommunication!!!! I have called numerous times to the dealership and they will not return my calls or talk to me and they are holding my truck. I never authorized a $4,800 repair!!! I only authorized $****** repair! Their employee should be held responsible for his mistake!!! I need your help to get my Jeep back!!! Im writing today to the owners of the dealership as the service manager ***************** will not return my calls and was a no-show for an in person meeting I had set up with her. To date, I still do not have my truck!!! Please help me!!! I am attaching the letter to the dealership that I am sending today. Thank you.

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bosak replaced the **** RACK AND PENION on my 2012 Jeep Liberty, when i picked my vehicle up i noticed there were still a lot of play in the steering wheel, they set a date for me to bring it back into the shop for the STEERING RACK but when I picked my vehicle up for the second for the same problem the STEERING WHEEL looser. The machanic that did the work said that is the way it should be. We were stuck in the middle of a PANDEMIC where everything stood still. I took my vehicle to *****************************, they evaluated my vehicle for a STEERING RACK AND PENION. BOSAK MOTORS did not repair my vehicle the way they said the did, they were paid twice for the same problem. I could not drive my jeep to often because of that problem.

  Business Response

  Date: 07/14/2022

  We are sorry to hear that Ms. ***** is still having problems with the steering on her Jeep.   Bosak Motors successfully repairs hundreds (thousands) of vehicles every year and take pride in making the repair correct.  The repairs that were made to the steering were on 7/8/2019 & 7/20/2019 at mileage of *****. The repairs were covered by her extended warranty and all she had to pay was the deductible. After the last repair to the steering on 7/20/2019, Ms. ***** has returned five (5) different occasions for oil changes and a brake light coming on as well as oil leaking. No repairs to brakes or oil leak were done to the vehicle. This mileage is now at ***** on 6/16/2021. During this time there was no mention of any ongoing concerns for the steering that were stated on any of the last five return visits. While we were in the pandemic time she was still returning with the vehicle for other concerns. We would welcome a return to inspect the problem, however this has been over three (3) years since the original repair was completed. Thank you for bringing this to our attention and look forward to inspecting the vehicle.

  Customer Answer

  Date: 07/19/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.