Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the car Nov 1st my down payment was *****. My initial car note payment 458 according to the contract my first was due on Dec 13th 2025. I made my first payment the exact ******* next payment wasn't due til Jan 13th. I was late with my Jan payment but I still paid it so the day after I paid the Jan payment that morning the *** called my reference which was my daughter and my sister and told them they was on a car ***** that they will call me back but they came to my job and was told that ***** from michigan city auto called and told them that the car I pur*****d was reported stolen after I just paid the finance company the day before. the finance company contact me to see was I going to make a payment for Feb and I told them situation and they were clueless the fact of Mr ***** taking the car cause they DIDNT report it stolen and thought I still had the car they still contacting me for payments and I want my car or either my money back cause it was a scam and I trust him cause my son and daughter in law bought a car from him but I need my transportation from both jobs and to get to school and other important ventures

  Business Response

  Date: 02/24/2025

  Good Afternoon,

   

  Ms. ****** had her 2019 GMC Terrain Repossessed because she was 15 days late on her very first Payment. Her payments are due on the 5th. First payment was due Dec., 5, 2024. I have attached the buy back letter from the finance company. I have tried calling and texting Ms ****** several times with no evail. I also tried reaching out to her references, again with no evail. As far as The *** and the vehicle being stolen. I do not know what Ms ****** is refering to. No one from my Lot nor the repossession team had ever stated such a thing. We recovered the Vehicle from Ms ****** on January 13, 2025. 

   

  Please do not hesitatte to contact me with any further questions or concerns.

   

  Thank You,

  ******** *.

  Office Manager

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2018 **** F150 on October 28 2024..Paid $22,000 cash..the vehicle had 2 cracks on the front windshield. as part of the purchase agreement, the dealer was supposed to replace the windshield within 2 weeks. As of today, January 28, 2025..they have not replaced the windshield. We have repeatedly called to have that replaced, and we have repeatedly been told in the next day or so, or that the guy has to come from out of town...and after repeatedly asking for this to be done...the dealer has NEVER RETURNED OUR CALLS. WE HAVE ASK THEM IF WE COULD HAVE IT REPLACED BY SAFELITE AND HAVE THEM PAY THE BILL, BUT THEY INSIST THEY HAVE A GUY WHO WILL DO IT...WE ARE TIRED OF BEING PUT OFF BY THIS DEALERSHIP. THE WINDSHIELD REPLACEMENT IS IN WRITING OB OUR SALES CONTRACT. THEY HAVE NOT FULFILLED THEIR RESPONSIBILITY TO **. THE WINDSHIELD HAS CRACKED FURTHER AND HAS BECOME A REAL SAFETY ISSUE. WE ARE ASKING FOR A QUICK SOLUTION TO THIS.

  Business Response

  Date: 02/07/2025

  The Windshield has been replaced as of Jan. 29, 2025. We had tried calling ***** numerious times , (Dec, 6th, and 16th) (Please see attached) to get the Windshield scheduled and he never answered nor called back. I then received a call back after the New Year asking me about the windshield. He then informed me I needed to contact his wife ****** not him. I then told him I would call when the weather was not so rainy, snowy, and below 0. ****** then called me (********) January 21st yelling and swearing. I informed her it was below zero and there was nothing I could do. The weather was supposed to be great the following week and I would schedule her then. I had her Windshield Installed January 29, 2025. I have always kept my word. 

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally paid $4,000 down on a $10,000 car I was pregnant at the time of purchase and in desperate need of a working vehicle as I work with my vehicle two months after getting the vehicle it started having transmission issues but mechanics found other issues which they claimed was the issue four times now but is still having same issue I've also spent over $10,000 in repair I called and they said bring the vehicle in we can trade it in but when going to trade in the vehicle they are asking for another three thousand to $4,000 to trade in the vehicle that cannot be serviced correctly by the people that their warranty has stated it should be covered by. In less than a year of owning the vehicle the transmission exploded I have desperately tried to fix this but as a single parent I have used my whole life savings to cover the vehicle and no one can help me they stated that the loan company said I would have to pay almost $4,000 out of pocket to trade in the vehicle I called the loan company and they said that this is not true they only handle the loan itself at this point I'm so distraught I have to take my son 3 hours to and from his specialist appointments into his surgery risking that the car might break down yet again and no one can help me I've maxed out every credit card fixing the car and at one point they told me it's normal for you to have to fix some things on a car but your transmission exploding is not normal I'm at my breaking point I'm a single mother with no help and they won't rectify the situation

  Business Response

  Date: 02/01/2023

  Good Afternoon,

  My name is ********, I am the office Manager here at Michigan City Auto.

  I spoke with ******* a couple months ago about here vehicle. She had stated her vehicle was giving her problems. I had informed her she had a warranty and even looked it up for her. (I have included the attachment). I told her there was nothing I could do. She had purchased the vehicle 10/15/2021, (BOS is attached). 

  I never heard back from her until yesterday, 1/31/2023. 

  ******* came in and spoke with ***** (my finance manager). Trying to help her trade in her current vehicle that she has a loan on, with Westlake. Her credit score is at a 543. I have attached the decision documents from the finance companies.  We were trying our best to get her approved and help her. 

  Please do not hesitate to contact me with any further questions or concerns.

  Thank You,
  *********************************
  OFFICE MANAGER
  
  Michigan City Auto Inc.
  1001 Franklin ***************************** City, IN 46360
  ************
  *******************************
  
  

  Customer Answer

  Date: 02/05/2023

   I am rejecting this response because: I actually did call quite a few times and came in as well a few times I did call within the first 2 months to explain to them that there was a transmission issue in which I also spoke to the warranty company in which they told me and the warranty company found so many ways to work around each issue with the vehicle and it got to the point where the mechanics weren't able to fix the issue and the transmission exploded while driving with my children in the car I explained to them that I put over the amount that I paid for the car and work into the car I don't have **** to **** I literally only have $1,000 to my name after all the work I've put into this car and they still cannot fix the issue the same issue that has been there since I received the vehicle which is the transmission issue. I gave them $4,000. Then to ask me to trust them to put another two to $3,000 down which is extremely hard when you have five kids and you live Bill to Bill and a single parent and you expect the dealership to give you a roadworthy car and to be honest with you even my mechanic said that the bottom of the car including the way the transfer case was put on was from the junkyard and not even put on their correctly the car should not have been sold in the condition it was in and that came from my mechanic
  
  
  

• Initial Complaint

  Date:07/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a *** terrane about 5 month ago I called the Michigan city auto where i brought the car and told him I was having a problem after I purchase the car. ***** the owner told me he would call me back and never did. one week later I took the car back up to the shop he told me his mechanic was not around and he would call with a date to bring it in never did. i call back serval time and ***** only sent me off to believe he was gone to look at the car well it 5months later and now he tells me his mechanic stole ****** dollar from him now he don't have one also found out the *** terrane has a recall I steel owe ****** on the car and i cant drive it it has a warranty but every auto shop I call says that the warranty is not being approved now I'm stuck with a suv that want move what should I do please help!!

  Business Response

  Date: 07/11/2022

  Good Afternoon,

  My name is ********. I am the Office Manager/Title Clerk at Michigan City Auto. I am not sure if any of the statement is factual! I have been dealing with Ms. ***** since July 6, 2022. I have not been aware of any previous problems with Ms. *****'s 2014 GMC Terrain. She called and spoke with me on Wednesday July 6th. Stated she was having issues with her Terrain. Then she spoke with ***** (briefly). ***** informed me she was going to use her Warranty and send it to *************** for repairs, (a mechanic we know who deals with Warranties). So he asked me to get the contact information for her. I then spoke with her and gave her their phone number. She asked me what she should tell them. I advise her to "let them know we had recommended her, tell them about her warranty and see when they were able to get her in". She was satisfied and Thanked me. I spoke with her a few minutes later and she asked for her *************** to send to ***************! ** Please see attached document. I then got a call from ****** at ************** and "she asked to send me a fax to have ******** sign and send back to her". ** Please see attached document. I called and spoke with ******** for the Third time that day. She asked that I fax her the paper and she would fax it to absolute motors. I then text her **************s Fax number as she asked. **Please attached text message.  

  Next Thing I know I am getting this email. I AM SO CONFUSED! 

  Please do not hesitate to contact me with any further questions and or concerns!

  Thank You,
  *********************************
  OFFICE MANAGER/TITLE CLERK
  
  Michigan City Auto Inc.
  1001 Franklin ***************************** City, IN 46360
  ************
  *******************************

  Customer Answer

  Date: 07/11/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.