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Business Profile

New Car Dealers

BIG Chrysler Dodge Jeep RAM

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BIG Chrysler Dodge Jeep RAM's headquarters and its corporate-owned locations. To view all corporate locations, see

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BIG Chrysler Dodge Jeep RAM has 2 locations, listed below.

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    • BIG Chrysler Dodge Jeep RAM

      501 E Highway 20 Michigan City, IN 46360

    • BIG Chrysler Dodge Jeep RAM

      700 E US Highway 20 Michigan City, IN 46360-7422

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my dodge journey to the garage to have a noise looked at. The mid shaft broke in the mechanic hand into pieces. Making may car undriveable. They ordered the mid shaft and were told it would be in the middle of June 2023. The car was left on May 15th for the sound. Month of June, July and we begin August tomorrow. The garage calls weekly for an update about the part and our told that their is no shipping date for the part. I have spent the whole summer without a car. Not to mention we take in ****** children and I can't get the carseats all in my husbands truck. This is beyond crazy that there is no time line for this part. Im paying on insurance and its sitting in the garage parking lot. Our son starts school september 5th and I have no car to get him back and forth with. Ive been more then patience for this part. Now its time for the dealer to make it and get it to the garage. k

    BIG Chrysler Dodge Jeep RAM is NOT a BBB Accredited Business.

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