Reviews

Review Details

• Review fromSundee E

  Date: 04/17/2025

  1 star

  Sundee E

  Date: 04/17/2025

  The trailer was purchased May 2024. We put in a dehumidifier & a DampRid bucket to control the moisture. We were unaware when we purchased the trailer that it was a provided to us with no sealant around doors/windows/lights/etc. This manufacturer oversight caused the interior of the trailer to quickly develop mold caused by the excessive exposure to water. The lack of sealant went undetected for a while because we bought during the summer. The unit went through a pressurized test which assisted in diagnosing the discrepancy with the sealants associated with the bathroom light and vent, galley vent, kitchen pantry roof access panel, sealant voids on front DS/PS corner, underbelly, microwave vent and PS front corner of the roof. Water was seen coming up from a white plumbing vent on the roof. The service department at Lazy Days (retailer we purchased from) also noted a cracked mushroom vent, wet insulation and a puddle of water in the bathroom ceiling. They found moisture throughout the trailer, under s**** cover and DS rear gutter rail, and interior s**** ***** and dripping water. Back gutter rails were found with no sealant at all. Rust on hardware on DS rear window next to bunk beds and ***** ceiling light in bathroom. The lack of sealants throughout the trailer has caused extensive undeniable damage throughout the unit as well as health issues for me and several family members. Two of my grandchildren have asthma and the mold has caused asthmatic attacks on several different occasions. These ongoing issues are not only a major disappointment, but they have caused also made the experience of traveling in this trailer extremely stressful and i have no sense of security trying to spend time in the unit for any length of time. A brand new unit purchased only to have taken a major hit to its value due to a critical manufacturer oversight and they refuse to do anything to make this right.

  Grand Design RV

  Date: 04/21/2025

  Good Afternoon ****** ********:

  I am **** ****** from Consumer Affairs at Grand Design. We have received the BBB Review #****** regarding the issues with your unit. I am so sorry for what you are experiencing with your unit.  Of course this is not what we want for any of our customers. I've reviewed your files and I see you have been working with a couple of our **************** Representatives to address the issues with your unit.  We are working with ******* at the dealership also to make sure part orders and Pre-Authorizations are being approved and items are being shipped out as quickly as possible.  Let's continue to work together to get your unit taken care of as quickly as possible and back to you so you can enjoy it as intended.
  
  Thank-you,
  **** E. ******
  Consumer Affairs
  ****************************************************************
  ************

• Review fromDebby S

  Date: 04/03/2025

  1 star

  Debby S

  Date: 04/03/2025

  Don't buy one! Our 4 month old Influence was in the shop for 3 1/2 months. Out of shop 3 months and has to go back.

  Grand Design RV

  Date: 04/07/2025

  We are sorry for the customer's experience and we've reached out to them to see what is going on and see how we can help them.  

• Review fromJusdon D

  Date: 03/02/2025

  1 star

  Jusdon D

  Date: 03/02/2025

  I have a 2022 Grand design Transcend. I had a waterleak on the roof near the rear. It happened right at the 1 yr ***** I went to one of the dealerships and they said their was no damage even tho It was soft and crunched when you pushed on it. I carried it to another dealer over two hours away and they said it was definitely rotted. I ended up getting it fixed under warranty. I now have the whole roof of my slide out that is rotted out. No even 2 yrs of owning the camper. Grand design will not cover it. I had it annually inspected at the dealer. I had the roof fixed in November and brought it straight home and put it in the garage. Pulled it out for the annual inspection to find the slide out roof rotted out. I've also had a gas fitting leak that nearly cause very bad accident. Also had sheet metal around the furnace missing screws the first time we used it. All the air was blowing under the sink against the wall, which would have been very bad if we hadn't caught that in time. We have been very displeased with the quality and the customer service from *******************************************. Dealer told me the roofing on my camper didn't look good at all. I would definitely not recommend Grand design to anyone being how they don't stand behind their products to anyone!

  Grand Design RV

  Date: 03/04/2025

  Mr. ****** *****,

  Thank-you for speaking with me today regarding your 2022 Transcend 240ML N8822890 manufactured 04/11/2022 and purchased by you on 05/06/2023 at A & L RV Sales in ***********  We apologize for the issues you have had with your unit.  This certainly isn't the experience we want any of our customers.   I spoke with the service department at A & L and they sent the work order for your roof repair that Grand Design approved.  You explained that you now need a new roof on your slide out and the unit is currently at ***************************** in ***********. I contacted **** ************ at ******* ***** regarding this repair. He is going to forward the estimate to me for review.  Once I have completed this review, I will be in touch with you.  Thank again for your time today and I look forward to working with you .

  Sincerely,

  **** E ****** Consumer Affairs Grand Design RV

• Review fromMichael M

  Date: 12/26/2024

  1 star

  Michael M

  Date: 12/26/2024

  I have a 2022 Grand Design. Purchased new. Two years later I'm having to replace the roof, $13,000. A new roof should last longer than two years. The authorized dealer I took it to said roofs on Grand Design's are garbage. I called Grand Design and they denied my claim. They said I wasn't getting it inspected every 90 days. So nothing they could do. If you go om social media, roof issues are a real problem for GD trailers.

  Grand Design RV

  Date: 12/31/2024

  We're sorry to hear of your dissatisfaction with our product. In order to protect your investment, it is important to perform maintenance in accordance with the maintenance schedule in your owner's manual.  We have reached out to the dealer for additional information to re-review for possible consideration.  

• Review fromJanet B

  Date: 12/13/2024

  1 star
  I bought a Brand New Grand Design Solitude and have had nothing but issues. The Fridge never worked and after waiting 8 weeks They send me a Fridge that does not fit. Its left Gaps and is awful Looking. They wont pay for work I had to have done to insulate it. Grand Design told me to Have anyone come out to insulate it for me? They also said they would pay for someone to do the new trim. It looks horrible. Now theyre refusing to pay for the work that was done ***** ******. The service manager is refusing to help me.. I told them they needed to send me the refrigerator that fits the space then this one that they sent me is not safe when I move this Unit it does not even fit the space. I would never recommend buying from Grand Design again! Something needs to be done about this horrible company

• Review fromAllen W

  Date: 11/07/2024

  1 star

  Allen W

  Date: 11/07/2024

  Update: grand design requested by comment on 11/01/2024 that I contact them via phone or email because they did not have my updated information, which is not true because they recently denied my claim filed 09/11/2024. I emailed them on 11/01/2024 and it is now 11/07/2024 and still have not been contacted back even though they strive to respond within 48 hrs. Complete garbage, I purchased an ** from grand design in 2020, in 2021 and had a claim for water damage for $13,300 that was approved by the manufacturer. On September 11th 2024 I had to take the ** to the place of purchase again for the same damage but this time it equals $16,600. The ** was purchased for around $64,000. The total of damage in three years is valued at 1/2 the cost of the unit. And grand design is denying the claim that they have previously warranted. The water is coming off the back deck and soaking into the floor and with the floors having a protective wintering cover one can not see up to the floor from underneath. The damage cannot be observed like water coming down the walls from the ceiling, the damage can only be observed when it is too late.

  Grand Design RV

  Date: 11/11/2024

  We apologize for the frustration and the delay in communication.  We are working to get this issue inspected further and it is our understanding a representative has reached out to you for an update.  Again, we apologize and hope to move forward with you to get this addressed.

  Allen W

  Date: 11/27/2024

  Update 11/27/2024 on 11/08/2024 I received a call from ***** from grand design who stated he was going to reopen my claim and he knew the recreational vehicle was still at the dealership. He stated the technician was out and he would be in contact. Today the 27th of November 2024 the dealership nor myself has been contacted and I will start accruing storage fees at a daily rate, *** attempted to contact the manufacturer with only a recording that they are not available.

• Review fromCharles R.

  Date: 10/23/2024

  1 star

  Charles R.

  Date: 10/23/2024

  I have a 2023 GD Reflection 295RL that has spent more time in the shop during the last year than on the road. My current issue is that the leveling system has an intermittent problem that the dealer service department can't duplicate. As an electronic design engineer I fully understand how difficult this can be to track down and fix, yet I know first hand that the problem is real and is serious. Just now I tried calling Grand Design customer support for assistance. I was referred to a tech to help with the issue. The tech was clueless about the basics of electricity, consistently confusing amps and volts. His words, again from the perspective of a design engineer, were nonsensical and totally useless.We had a lot of fun with our prior Grand Design camper. Our current experience is just the opposite. I would stay as far away from Grand Design as possible.

  Grand Design RV

  Date: 10/25/2024

  Dear Grand Design Customer:

  I apologize for the issue and frustration you are experiencing with your 2023 Grand Design Reflection 295RL.  Please provide your name and serial number so that I may review your case.  This information will also enable me to assist you with these issues to the best of my ability.  

  I look forward to your response so that we can move forward and get you back to using your unit in the manner it was intended for.

  Thank-you,

  **** ****** - Consumer Affairs

  ********************************************************

  Grand Design RV

  Date: 11/21/2024

  Grand Design and the customer Mr. ******* ******* worked together to remedy the issues with his trailer a Grand Design RV 2023 Reflection 295RL *****************.

  Thank-you,

  **** ****** - Consumer Affairs
  ********************************************************

  Charles R.

  Date: 11/24/2024

  While I agree that Ms ****** worked with me nicely to solve some of the issues on my trailer, this misses the point. The fact remains that my trailer spent much more time in the shop than on the road during the last year. Good customer service as provided by Ms ****** puts a bandaid on a host of problems that should have been addressed before my trailer left the factory. Based on my experience, I still cannot recommend Grand Design products because of the poor manufacturing quality of my trailer.

• Review fromDaniel F

  Date: 10/05/2024

  1 star

  Daniel F

  Date: 10/05/2024

  I purchased a new camper less than 2 months ago. 2024 GD 310GK 5th Wheel. I have had nothing but issues with Grand Design getting me WARRANTY parts that I am already having to fix on this 100k dollar pile of junk. I wish I would have looked at the reviews on BBB before purchasing. This place ***** at doing the basics of their jobs. I have been waiting over a month for a BRAKE component that failed on my first trip..... My whole family could have been killed and I get nothing but the run around from this company. ******* with customer service assured me the part would be overnighted on 9/11. ***** assured me again on 9/26 that she would get the component overnighted and that since SHE was ON it, it would be taken care of, and the ball would not be dropped again. Now **** assured me that he would take care of everything and call me back on 10/4. To this day 10/5 I have received no actual phone call back from a single representative that I spoke with. I have left multiple voicemails that NEVER get returned. I have had to be the one to reach out to them every time something needs done or for an update. I wish there were an option to return this heap of trash. They do not support their customers, and the dealer is just as bad. The awning was torn on a brand-new camper when I picked it up, the washer was not plumed correctly and I had to fix that on my first trip, and now the brake failure. DO BETTER GRAND DESIGN!

  Grand Design RV

  Date: 10/09/2024

  We appreciate your feedback.  We are very sorry to hear of the situation that occurred on your first trip and the experience you've had so far with our customer service team.  We don't take these situations lightly as we strive for customers for life and part of that is our customer service.  We hope to continue working with you to get this remedied quickly so you can get back on the road safely and enjoy the time with your family as intended.

• Review fromDuane C

  Date: 09/21/2024

  1 star

  Duane C

  Date: 09/21/2024

  If i could put zero stars i would. Bought new camper last year. First trip out we found the doors didn't close or lock right. Sun shade was leaking. Then we found less than a year later,roof had pin hole in it and mold found in the bunkroom. Very displeased. Nothing done for us to make up for the inconvenience and lost the entire camping season this year as it took dealer nearly 4 months to do repairs.

  Grand Design RV

  Date: 09/25/2024

   Thank you for taking your time to speak with us and confirm that the repairs have been completed. We're sorry for the experience you've had so far, but we want to make sure that you're a satisfied customer.  Please reach out to us directly if you have any other issues in the future. 

• Review fromDennis W

  Date: 09/21/2024

  1 star

  Dennis W

  Date: 09/21/2024

  We purchased a Grand Design 26 RB Imagine, in March 2024. We are a retired couple. We were looking forward to our new RV for traveling. We picked it up April 2024, we have had numerous major and minor issues with it. We have only been able to use it 24 days, due to unnecessary expenses and safety concerns. This has been a very expensive lawn ornament with additional expenses we should not have had to pay for something brand new. It seems like the Designer, Manufacturer and Deales don't won't to take the bull by the horns on our issues. To sum it up in a nutshell, in our opinion if you want to buy an expensive lawn ornament buy a new Grand Design Image. Unfortunately, there is no Lemon Law for RV's in *********.

  Grand Design RV

  Date: 09/25/2024

  We're sorry about the inconvenience this has caused.  Please continue to work with us and your Grand Design *** to help facilitate ***airs to ensure you're satisfied and happy with the ***airs at your upcoming appointment.  We want to make sure you can enjoy your unit as intended.