ComplaintsforPat's Pets

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Pats pets sold me what was advertised as a toy poodle back in Nov 2023 and I paid $1500 but after the purchase and reviewing paperwork it only states poodle. I have been told by a groomer that my puppy is not a toy poodle or even a pure poodle. I have requested AKC paperwork and was told it would only take 2 weeks and it has been now been over 2 months so I called and spoke with the manager twice and he told me that they do not have it yet but he will look into it to see where the paperwork is at but I never receive a call. In the mean time I contacted another customer who had the exact same situation 7 years ago and never received her AKC paperwork and was lied to about the breed of her dog and there are two other similar situations. Pats pets is a deceitful company. I have now given this dog home who has bonded with other dog so I do not wish to return my puppy but wish to be compensated for being lied to.

  Business response

  07/02/2024

  Thank you for your concern. **************** received her AKC Registration Paperwork on June 29, 2024. I spoke with her in person on that date about the Poodle breed and the difference between toy, miniature, and standard poodles. All poodles, regardless of size are considered the same breed by the **** the size distinction only determines the class in which the dog would be shown at an AKC show. I also went over the warranty with her that she signed on the date of purchase. In the warranty, it clearly states that we do not provide any refunds or accept any exchanges due to the size of the puppy as this cannot be guaranteed. 

  I understand why **************** may be upset with given the situation, and I offered her a partial refund of $500 which is well above what the warranty requires. As of this date, she has not responded back to let me know if she would like to process the refund. 
  
  Thank you, 

  *********************

  President Pat's Pets

  
  

  Customer response

  07/06/2024

   I am rejecting this response because:
  They advertised my puppy as a toy poodle when it was sold to me and continue to do so. I was also told by groomer that it does not even look like a poodle although DNA test has not been done.  I would like to be refunded more than just $500. Paperwork only states that they do not warranty puppies and will not offer refunds due to size or similar reasons but advertising as a toy poodle is guaranteeing that such puppy will not grow more than 10 in. 
  
  

• Initial Complaint

  05/12/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought a feeder mouse about 2 weeks ago and my get lavender ********************* python regurgitated the mouse when I went back to buy another most were diseased or eating each other. I went back today to buy a rat for a bigger normal ball and the same occurrence one mouse had almost ate another. Many more were diseased and dying although the transaction at this store was only 3usd it in reality cost me a 300$ snake.

• Initial Complaint

  10/04/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I purchased a pet (English bulldog) that displayed he was AKC registered. This is shown on his bill of sale, and verbally confirmed the day of purchase and via email. For nearly a year Ive tried to obtain the transfer of documentation. *****, the owner has made various excuses between two weeks after purchase til now. AKC investigations has verified no litter under the name of the breeder was registered on our pups DOB. The pup showed rare violent tendencies early on, esp to our other small dog (documented). We do not know the true origin of this pup. *****, has been difficult and has not acted swiftly to find an appropriate solution while the pup was still very small.What we do know is our other pup now has been injured due to his slow pace of (weeks-months) of returning emails & calls, and bad business practices. - Hes misrepresented who the Breeder of the pup is. Has not identified the sire or dams names or serial numbers and has not taken any responsibility for the Pom because he is out of warranty. Note, the Pom was also purchased there, close to three years ago. However, is needing surgery due to being attacked by the new pup multiple times. The pup is a non aggressive breed. Per the veteran this should not have occurred, moreover at under 3months of age. I would like full refund for both pups plus the full cost for surgery for the Pom. I would also like the new pup to be re-homed in a loving home, not a shelter where it came be appropriately looked after and rehabilitated. He would do best in a home with no small children, and no other pets. I feel strongly he can be a good boy in these circumstances and should not be laid down. Thank you for your consideration.

  Business response

  10/06/2022

   

  Hello, 

  This is ***** from Pats Pets 

  From the beginning I've said I would return and refund the bulldog if she was not happy, I also told her we cannot guarantee personality,

  ********* did not accept this. I said I would refund the bulldog and she could keep it because, in May my house/home office burnt down,

  losing all paper work including her registration paper work. I called AKC and requested duplicates, they told me the breeder has to do this, 

  after many calls he has not produced the papers that I need.

  I told ********* this and said, because of the situation I would send a check for the full refund. I just need to confirm the address.

  She then brought up the pomeranian in August, stating a problem. I explained the pomeranian is out of warranty, as per warranty purchase agreement.

  Stating the issue was the bulldogs fault and the we should cover it. I explained we are not responsible for accidents in their home 

  and that it is not covered. 

  I emailed her on sept 16th the pom is almost 3 years old and out of warranty for almost 2 years and its the first time I heard about this.

  Once again on sept 28th I informed her I was following AKC protocol to get AKC duplicate papers but im waiting on the breeder to produce them,

  as I restated I would give her a total refund on the bulldog of **** + tax for a total of ******* . 

  On sept 26th I let her know I found someone to give the bulldog a home and she could return it and I could have a check waiting at the store or I 

  could mail one out . If she confirmed the address. 

  I have attempted to email and call many times 3/23, 3/29, 4/1, 4/2, 4/3, 4/13, 4/20, 6/7, 6/8, 6/20, 7/20, 7/31, 8/13, 9/12, 9/14, 9/15, 

  9/16, 9/21, 9/22, 9/26 .

  As you can see I have tried to appease her the last email, she claimed to make the next step would be formal.

  My offer still stands for a full refund on the bulldog she may keep it and rehome or i have found someone to take it and give it a good home 

   

  please let me know thanks **********;

   

  Customer response

  10/09/2022

  I am reject this response. 
  
  ***** had knowledge of the behavior issues with the English bulldog regarding the Pomeranian shortly after bringing him home and assessing him at the vet. We communicated via phone, email and through the store manager. There are various records. 
  
  ***** mentions the fire, and numerous messages. These are messages I mostly had to prompt a response because of the horrible situation and lack of communication at hand with no solution. ***** just came to terms with a refund after I contacted **************** corporate contact. 
  
  Prior to the fire (nearly 10 months) he stated he lost all his paperwork. However, he has claimed he had the *** documentation  in his possession prior; he had ever opportunity to bring it to the store as requested. There is no reason to blame the breeder, when ***** has come into the store numerous times to drop off supplies according to him and staff or just to make things right. According to their practice it is to give this paperwork to the customer within two weeks. 
  
   I do not feel there is any other alternative than what Ive already requested including *** documentation for the English bulldog. As stated previously, he may not be what was represented according to the *** Investigation. ***** has provided no documentation and can indeed do more to obtain this information. I fear for pet owners who purchase from this establishment who may not be getting the full-bred pet they intended to, and end up in this same situation. 
  

  Accordingly, this impacts temperament. *****, knew about the Pom being hurt off the bat. As much as we tried to keep the two separate we do not own a kennel where 24/7 the two paths can never meet. This was explained to him. It should be a warning to others that when you purchase a pet from this establishment it may not be what you think you are getting, and it may put your other pets at abnormal risk. The Pom is included in what needs to be addressed on the advice of the *** and I will not waiver. 
  

  - **************;

   

   

  Business response

  11/03/2022

  We have tried to work with the customer over and over. Unfortunately the Pomeranian is out of warranty and we can not guarantee what happens under the customers control. Once a puppy is purchased we can not warranty or guarantee the behavior of the dog. We highly recommend puppy training classes for the puppy, this is as much for the owners as it is for the puppy. The warranty specifically states the length and time of the warranty. Please see the attached health warranty (********* Limited Warranty). My offer still stands for a complete refund of the bulldog, which is well above and beyond the warranty that the customer read and signed at the time of purchase.

   

  Thanks,

   *****

  Customer response

  11/04/2022

   I am rejecting this response because:
  
  
  

  ************** (aka *********************) has not tried to work it out with me, rather stated what his intentions are with no compromise.

  
  

  Moreover above and beyond is not the case in this scenario; the agreement I signed was never fulfilled. No documentation was ever given, even now ***** does not account for his neglect in not giving this to me prior to his house fire. This is part of his limited warranty.

  
  

  Hes mentioned giving me names and contact information of interested parties for rehoming the pup. When I inquired what type of home after he found one, he stated a good one. Never giving me the contact information, so I could ensure this would be a good fit. 

  
  

  ***** stated via email they would cover the pups cost initially and get the *** documentation when he was notified as previously stated early on after purchasing the puppy. He has yet to. He will not do more to get it, and disregards the fact its documented. 

  
  

  I will settle this for $12,000 to cover costs direct to me, plus the bulldogs *** paperwork. Again, ***** has had ample time to follow up with his breeder.

  
  

  Alternatively, we can go to small claims court and let a judge decide. Be advised if this is the route chosen, I will be taking additional steps to verify his breed; and may do so either way depending on response. 

  
  

  There are multiple deceptions on ****** part. I am more than happy to bring before small claims and if need be before the public eye. Ive given him more than enough time. 

  
  

  No, Im not at all okay with his lack of timeliness or with animals getting injured because he didnt vet his breeder. Ive been advised by the *** as of now he is being fraudulent as stated in my previous email. 

  
  

  The next email will decide my next steps within the next 7days. 

  
  

  Thank you.

  • ************

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