ComplaintsforLippert Components Inc.

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Got a bad rv steps motor from they they wouldn't return.

  Business response

  08/23/2024

  **************,

  Good morning.  I've reviewed your concern with the step motor and would like to ask for copies of the invoice for this purchase for further review.  I wait to hear from you, thanks.

  *********************
  Consumer Affairs Specialist
  LIPPERT
  **************
  www.lippert.com

  Customer response

  08/23/2024

  I got it from a rv place that got it from them. And the rv place tells me I need to deal with the parts place and the parts place say I have to go through the rv place.

• Initial Complaint

  08/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had an issue with my fridge while it was under warranty bright to dealer they said it worked fine. Getting it back it didnt work. Was told bye slippery the fridge cant be repaired and need to replace the unit

  Business response

  08/05/2024

  Good Morning 

  Thanks for bringing your situation to our attention. I was able to locate your case and I am reviewing your case. I do see that the warranty on your refrigerator expired over a year ago and we do not have records of any previous concerns in our system prior to July of this year. However, I did locate the documents you provided, thanks and will review that with the Technical Support team supervisor and will be in touch VIA email from the case. We may need to have some additional troubleshooting preformed but I need  to make a detailed review of everything we have received so far. 

  Customer response

  08/08/2024

   I am rejecting this response because:
  
  Its on work order the fridge wasnt working properly  it will get cold for about 48 hours then freezes up and turns warm. It has been diagnosed by a good **** representative and was told while the unit was under warranty it needed to be replaced

  Business response

  08/09/2024

  Good Afternoon 

  I do understand that the concern is listed on the work order that was sent however there are several things that could cause this concern and the dealer listed that when they tested the unit it worked properly on the work order. I also understand that you spoke to Good *** support and they referenced that it needed replaced. However, we do not have any records of of any troubleshooting and diagnostics done by them, the dealer, or the *** reaching out to us on this matter. We are happy to extend coverage since you have documentation of the concern while the unit was still with in the warranty period.

  We do need to have proper troubleshooting preformed on the unit and collect the proper diagnostics as a replacement part may be the correct solution rather than a full unit replacement. As we do not want you to get a replacement and then have issues because the actual issue is something related to the ** or operation error. Please work with our tech support team VIA email from the case for resolution. We will not just blindly replace a full refrigerator without proper troubleshooting. 

  Customer response

  08/10/2024

   I am rejecting this response because:
  I did a phone call with *** tec he had looked up fridge parts and this unit is a one time use. I had a mobile unit camper repair guy come look at it he tried to order parts to fix it they are not available. I called *******. Their tech said the parts I need are not available for this unit so looks to me after three people looked at it. The fridge cannot be fixed. Plus its $650 to transport this camper back to dealer.
  
  

  Business response

  08/14/2024

  I am sorry that you were lead to believe parts are not available for your refrigerator. I can confirm that we do have parts for that unit and depending on the cause of the concern which is likely the control board or the defrost sensor we can repair the unit rather than replace. 

  I will check into that with the **************** team and see if they were misinformed on parts availability. I will have someone reach out from the customer service team. 

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Filing this complaint with Lippert since they own *************, and it looks like they actually respond to complaints/reviews unlike ************.I have a **** Echo bluetooth brake controller, and recently bought a brand new camper. Just a few minutes down the road, the app for the controller glitched out and caused my brakes to "lock up". By the time I was able to pull over, and the fact that it was 90-degrees outside, my trailer brakes were smoking. My repair bill came out to about $1,400. According to a Q&A post on etrailer.com and the Apple App store reviews, it looks like multiple have had this same issue since the app was updated to the One Control Auto app earlier this year. Not to mention, in order to forget/unpair device from the app, you have to completely delete the app and re-install it. You can't do it from within the app, and as a software engineer, I'd say that says a lot about the poor quality of the app. The app only has a 1.4 star rating on the Apple App store, and is full of horrible experiences.While I understand it was my choice to use the brake controller, I'd appreciate seeing if we can work something out for a poorly developed software. Even if it's not the full repair bill. It ***** trusting that their product would work, but ultimately ending up damaging my new camper within 10 minutes of ownership. I'd also like to see the company fix their app, so other's don't have to go through this same issue.

  Business response

  07/18/2024

  ****************,

  Thank you for reaching out to Lippert to share your concerns.  To further assist you, can you please provide the invoice for the repairs and any associated documents/pictures associated with this matter.  Once we have this information, Lippert/**** will look into this matter and reach back out to you.  

  If it's easier, you can send the information to **************************** and attached the requested information.  

  Sincerely,

  *********************

  Lippert Components Inc., - Consumer Affairs

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lippert brake parts were ordered on July 8, 2024 with delivery expected by July 11, 2024. They were not delivered and Lippert did not know why they werent shipped so parts were ordered again to be delivered by July 15, 2024. Parts were not shipped as ordered and are sitting in *****. Parts were again ordered to be overnighted and received by July 16, 2024. Parts were instead shipped ground and have still not arrived so Lippert said they would be overnighted to be delivered by 7/18/24 but they still havent shipped. We had made plans - reservations coordinated with a group of friends a year ago for an Rv trip to ****************. To date, our caravan of friends left without us and now we are currently delayed 3 of the 7 days and possibly 4 of the 7 days of our reservations. After speaking to 2 supervisors, ****** said the best he could do was to ensure our delivery was overnighted asap to receive tomorrow. Which means they still have to be installed and we still have a 2 day drive ahead of us when we should have been close to arriving to ***********. There is no excuse for running a business so poorly.

  Business response

  07/18/2024

  ********************,

  Thank you for sharing your concerns with Lippert.  Your sharing this concern is very important to us and is taken seriously.  I have reached out to the appropriate team seeking an update as to the shipment of the brake parts.  I will reach back out as soon as I hear back from our team.  

  Sincerely,

  *********************

  Lippert Components Inc., Consumer Affairs

  Customer response

  07/18/2024

   I am rejecting this response because: the brake parts have not yet been received and the response only indicates they are looking into this matter.
  
  
  

  Business response

  07/18/2024

  ********************,

  I was able to obtain all the tracking numbers for this order.  It was requested for early (by 8:30am) delivery.  Hopefully you will see the parts soon.  

  1Z9751F11533210981
  1Z9751F11536245779
  1Z9751F11525847765
  1Z9751F11536512953
  1Z9751F11524017341
  1Z9751F11535816930

  *********************

  Lippert Components Inc., - Consumer Affairs

  Customer response

  07/18/2024

   I am rejecting this response because: the shipments still have not arrived (again 1 of 3 requests for parts that were promised initially a week and a half ago) and now are not scheduled to arrive until tomorrow! Coordination with friends and making reservations a year in advance for this once in a lifetime vacation was a great experience and we have so looked forward to in anticipation for a year.  Lipperts poor performance in what should have been simple tasks is hard to fathom. You can not replace the time and trouble we have lost. This has been the most unprofessional and frustrating experience we have encountered in any business.
  
  
  

  Business response

  07/19/2024

  Ms, ********,

  I certainly understand your frustration.  I have been advised that you have spoken with ****** from our ************ and he will be working with you going forward on this matter.  Please understand that it's frustrating for Lippert as well when shipping companies are not able to meet delivery times as noted, thus, making this matter more frustrating for both sides.  Please let us know if you should have any others questions that ****** is not able to assist you with.  

  Sincerely,

  *********************

  Lippert Components Inc., - Consumer Affairs

  Customer response

  07/19/2024

   I am rejecting this response because: I dont think you understand this whole frustrating ordeal - 3 overnight shipments that never shipped overnight.  ****** only got involved in this third delivery attempt and it too was NOT shipped overnight as he promised. Sounds like you may have issues in your parts ***** not making deliveries clear with the shipper. Just getting the package to the right area before a pick up hasnt proved effective - no follow through. As a result of still not receiving the parts, American RV came thru with plan B to get us on the road. Please provide your email address and I will email you the charges/invoice that plan b cost us - a total of $1,675.11 to be reimbursed.
  
  
  

• Initial Complaint

  04/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have 2020 Rockwood minilite 2511s. There is theater seating in there. The fabric on the theater seating is falling apart. I contacted the company a year ago about the fabric falling apart and the best they could offer me was half off another set which is still $1300. I also contacted them a couple of years before this to let them know the heating inside the seats did not work and they offered me nothing. I have a $30,000 camper that is four years old and the seating is fall apart and they want me to buy new. This feels unacceptable as they know this is a problem with these chairs. I feel as though a full replacement is warranted.

  Business response

  04/29/2024

  **************, good morning.  I would like to review this matter more closely but going to need some additional information.  I see back in October of 2023, we have a case opened on your behalf, 4448945.  Unless I have missed another case being started, there is the information below that will contribute to my review of this matter.  

  Please reply to *****************  
  
  Full 17 Digit Vehicle Identification Number:
  Date of Manufacturing:
  Date of Purchase:
  Manufacturer:
  Model/Floor Plan:
  Retail owner's home address, email address, and phone number.
  Photos Requested: complete photos of the product and any tags so what we may properly ID the product. 
  
  You had stated you have been experiencing this issue since you have had the recliners. Do you happen to have a case number involving any previous issues with these recliners? If so, please provide me with that as well. 
  
  Once I receive this information, I can continue to review your request. 

  Sincerely,

  *********************

  Consumer Affairs Specialist

  Customer response

  05/02/2024

   I am rejecting this response because:
  
  I have emailed with the company directly as requested. Its only been a few days, but I havent heard back yet and I didnt want my seven day window to reply to expire. Thats why I am rejecting at this time.

  Business response

  05/02/2024

  Prior to receiving this rejection notice, ************** and I had a conversation about this matter.  ************** will be updating the case on his side.  Please let me know if you have any questions.  Thanks,

  Customer response

  05/02/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Unfortunately, unfortunately, for me, there was nothing they could really do I guess so thats kind of for me to figure out. But I did appreciate the phone call and the kind response.

  
  

  Thank you.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I filed a claim with the company for inferior workmanship on my fifth wheel. Lippert builds frames for Forest River. My trailer contained inferior welds on the frame causing damage and a bill of $6200. My claim number is *******. The company is failing to take responsibility for their inferior workmanship by saying the age of the trailer and their lack of knowledge of the repairs is the cause for denying responsibility. I am not sure how either of these caused their company to not properly weld the frame during the manufacturing process.

  Business response

  02/23/2024

  Good Afternoon 

  I have reviewed your case and complaint. I understand your frustration with the concerns you have with your trailer. Respectfully we are not able to cover the cost of the repairs you have had preformed nor are able to offer any assistance with additional repairs. The repairs that were preformed were done so without the authorization or guidance of Lippert. Photos and estimate additionally show concerns with wall structure as well. 

  Customer response

  02/26/2024

   I am rejecting this response because:  whether you approved the repair or not does not absolve you of the fact that your welders did not weld the frame properly.  Because of the faulty welds, the cross members failed and the repairs had to be made.  Also, you mention wall integrity.  Again, this has nothing to do with the fact that your employees failed to complete the job in a satisfactory manor and repairs had to be made.  Repairs were made at the dealership where the unit was purchased.  If your policy is to approve work before it is complete, then your dealerships should be informed of your policy.  
  
  
  

  Business response

  02/27/2024

  Good Morning 

  The evidence to determine root cause has been spoiled by repairs being completed before we were notified of the concern. This is why we have to deny participation in assisting with the cost of the repairs you have had completed. Had we been made aware of the situation before repairs were completed we could have inspected the unit to determine root cause of the concern. 

  Customer response

  02/27/2024

   I am rejecting this response because: 1) If you look at the photos, the root cause is that the joints were tack welded and not welded properly.  Tack welding holds the piece in place before the joint is welded in place.  Clearly, it is evident that the joints were only tacked and never welded.  2)If your policy is to be contacted, why does the dealership where it was purchased not know your policy?  The shop at the dealership is the ones who repaired the breakage.  They even noted that one of the joints was not even tack welded.  I still cannot understand how you cannot take responsibility for poor workmanship.  If there would have been a catastrophic failure and caused an accident, what then?  Luckily, your poor workmanship did not cause a death, just time that my family missed opportunities to enjoy our camper.  Please review the photos and look at the before repair pictures. 
  
  
  

  Business response

  02/28/2024

  Good Afternoon 

  I have reviewed again all photos and information provided. As well as I have had our Director of Chassis Engineering review all photos and information as well. The photos do not show enough detail to determine that a defect was present. There is nothing found in the photos provided that give us a concern of a defect in the Chassis. Since this has already been repaired we do not have an opportunity to inspect the unit to determine root cause.

  Since the warranty is expired on the unit the dealer did not have to get repairs authorized by Lippert or the **** However for Lippert to consider covering the repair as a goodwill outside of the warranty term we would have need to be contacted prior to repair so that any necessary inspections could have taken place. It is no different than an insurance claim. Your insurance company would not pay a claim to repair your truck if you waited until after the truck was repaired to notify them and file the claim. 

  I cannot comment on the wall concerns as Lippert does not manufacture the ** walls. You would need to contact he ** OEM about the wall concerns. 

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This complaint is against: Camping World, ***** US *******************************************, Lippert, 408 **************** St, *********, ** *****, and ***** ********************************************** **.On March 27, 2023, I dropped off my 2022 KZ Durango D256RKT travel Trailer at CW regarding a defective slide. On July 3, 2023, **************** said he contacted Lippert, and they requested photos and explanations of the defective parts. On July 27, 2023, Lippert requested additional photos and measurements of the slide. On August 2, 2023, I contacted *****************************, KZ and requested that they investigate the matter and get my ** repaired. KZ representative contacted CW and requested that CW send the photos and parts request directly to KZ. On August 3, 2023, KZ approved the repairs and ordered Lippert to send the parts to CW. On August 22, 2023, I met with **************** after he indicated that the slide had been repaired. We conducted an inspection of the ** slide and determined that it had not been repaired correctly. On September 5, 2023, **************** informed me that the gears on the slide had to be replaced and parts would be ordered from Lippert. In fact, Lippert did not have the parts and they had to manufacture them. On December 19, 2023, I file complaints with CW and Lippert regarding the time that it has taken to receive the parts and repair my **. I received a call from CW Manager who stated he would follow up on the matter. I received an email from **************** stating that the parts would arrive CW by January 19, ****. I asked KZ if they would extend the warranty on my ** since its been un the shop for repairs for over nine months and they said no, the original warranty could not be extended. CW did not do its due diligence in following up with KZ and Lippert to get the parts needed to repair my **. Lippert claims no one ever requested any parts from them, and KZ thought it was all been handled. The fact is that no one cared to follow-up until complaints were filed.

  Business response

  01/22/2024

  Good morning, sir. I've received your complaint and will be investigating this matter on our end. It appears that we did start diagnosing the slide issue with the dealer and we never received information that we requested to be able to help. This case looks like it went dry and then listening to a call between you and our slide out technical supervisor, the diagnosing got directed to the *** manufacturer and we were not let known that and no one came back to us for us to help. I'll email you from the case to set up a time we can discuss this matter further and I hope you give us the chance to further diagnose the issue. 

  Customer response

  01/22/2024

   I am rejecting this response because:  According to Camping World and *****, the manufacturer of the part is Lippert and they have not provided the parts.  Each of the three companies, Lippert, Camping World and KZ will blame the other for this issue.  The case that Lippert is referring to being closed was the request from CW.  KZ submitted a parts request from Lippert which they have never completed.  
  
  
  

  Business response

  01/22/2024

  Good afternoon, sir. I have reached out to the appropriate person at KZ and they are reviewing the latest information and will let me know next steps. You'll see in the email I sent you from my internal email that I'm working on this matter for you and will help facilitate to work on this matter for you with us, KZ, and the dealership and have already sent you updates. 

  Customer response

  01/23/2024

   I am rejecting this response because:  Although Lippert has been very diligent in trying to find a solution to this situation, there are still some unfinished matters.  According to Camping World on January 22, ****, Lippert has delivered some parts but still waiting on others. Until my RV is repaired correctly, I intend to keep this complaint active on all three corporations that are accountable for the repairs to my RV.  
  
  
  

  Business response

  01/23/2024

  Good morning, sir. I've already reached out to the ** rep and alerted him of this since they placed a parts order with us and all I've seen is that the shipment arrived on the 16th at the dealer. I'm waiting for more information from ** to see if they are still showing a missing or held up part that is yet to arrive at the dealership. As soon as I learn more, I'll let you know. 

  Customer response

  01/23/2024

   I am rejecting this response because: As I previously stated, I appreciate your efforts to resolve this issue and hopefully it will all be resolved soon.  However, until the matter is resolved, I will continue to maintain this case open.  Thank you again for your efforts.  Camping World nor KZ **** have responded to this situation.
  
  
  

  Customer response

  02/02/2024

  I would like to submit a statement that the issue with Lippert complaint (ID ********* has been resolved.

• Initial Complaint

  09/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchase of a travel trailer - Purchase date - 11/2022 Purchase amount - $3500 down payment + tax + extended warranty = $50,000.00 aprox Business Commitment - *********, Lippert, dealer ******* ***** - Committed to providing a structurally sound travel trailer.Nature of the dispute - For several months I have attempted to get Lippert (the frame manufacturer) and ********* (the Camper manufacturer) to resolve an ever growing list of issues with my travel trailer. The main issue is that the structural integrity of the frame has been compromised by both Lippert and *********. ********* has cut a floor cross member out of the frame in the manufacturing process of the travel trailer. It also appears that Lippert has omitted a floor cross member of the frame in their manufacturing as well. This has seriously compromised the structural integrity of the camper causing the floor to belly and flex where the rear slides are located. this also causes the dining table and the kitchen cabinets to rub on the island in the center of the camper. This puts additional stress on the outside walls of the travel trailer. The list of issues with the travel trailer does not stop there. There are wiring, HVAC, plumbing and trim issues. I located cut brake wires in the left rear after purchase and there is a serious bend in the right front of the frame. I personally spent 20+ hours fixing minor trim issues inside the camper as well. ******* ***** took this trailer in and did not inspect it prior to it being deemed worthy of sale to an end user. Since this is the case I have opted to not take it back to the dealer, ******* ***** of ***** and have opted to deal directly with ********* and Lippert. I initiated contact with ********* in mid June of 2023 and shortly after with Lippert. ********* has offered no solution to the problem and Lippert blames ********* for the issues with the frame. Requested a supervisor several times and ********* and Lippert is not responding.

  Customer response

  09/19/2023

  2022 mallard m335

   

  VIN- *****************

  Business response

  09/19/2023

  Good afternoon and thank you for reaching out and letting us know we need to review something. Looking into this there has been communication from yourself to us and us with ********** I'll investigate this item further on your behalf and I'll reach back out to you shortly through the case that you had started with us when you first reached out. Again, thank you for letting us know and making this aware to us. You'll see an email from me shortly via the internal case we have on file. Have a wonderful day. 

• Initial Complaint

  08/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a Forest River Salem FSX 178BHSK on August 15 2022. We just realized that the Lippert awning was starting to separate along the welded seam closest to the trailer the entire length of the awning. As it is less than a year old we contacted Lippert as it is still during the warranty period. They are refusing to honor the warranty saying that the ripping was caused by excessive forceThis is impossible. We have only used our camper three times and have NEVER left it out during rain or wind. In addition we never over extended it. There has never been any force used with it and our barely used camper is not even a year old. Poor workmanship and now Lippert is not honoring their warranty.

  Business response

  08/14/2023

  Good Morning 

  Sorry to hear about your concern. I have found your case in our system and escalated it for review. I would like to see a few additional photos of the awning and will send an email from the case requesting those. The additional photos will allow us to make the correct determination on the concern and be able to tell better what may have caused the issue. 

   

  ***********************
  Consumer Affairs Specialist
  www.lippert.com

  Customer response

  08/22/2023

   I am rejecting this response because:
  
  I am going to send the requested pictures today. Will upload to BBB as well. 

  Business response

  08/22/2023

  Thank you, *****. We look forward to reviewing these with you. We'll review and respond back to the email we have already going back and forth about this this. Much appreciated and we'll talk again soon. :-)

  Customer response

  08/28/2023

   I am rejecting this response because:
  
  They have offered to send a replacement part. I believe labor should be covered as well in honoring their warranty.  They stated damage could be caused by puncture or a stick yet tears are linear following the welded seam the entire length of the awning horizontally.  Discussing with Lippert via email. 

  Business response

  08/29/2023

  Good morning. I want to add here that this is not a defect of the material, and it is technically damage to the material. We are willing and have already offered, to supply you with a goodwilled fabric and shipping on us regardless. If you would like the fabric let us know that you agree to having the fabric only sent. If not, we will consider the matter closed and you are denying our assistance. Tearing in fabric happens in a linear fashion and the images shared with me are not, which can be a result from small twigs or branches from trees falling and then becoming pinched when the roll tube fully closes and then a small puncture can occur. Please let me know what you decide.

• Initial Complaint

  07/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a Libppert/Solera awning fabric from ****** Manufacturing that is on their site and Lippert's site says that it would fit my Dometic **** awning. After installing the fabric the awing projects too far out where the awning arm is supposed to point up now points down. But by my measurement, it projects about 3" too long. I have contacted Lippert many times for a refund or a solution with no help at all. They are now telling me "Unfortunately there is not much we can do as our fabric is not defective it is the correct measurement and we cannot issue a refund." I contacted a youtuber who showed putting the Lippert/Solera fabric on a Dometic **** awing. He said that his projects out about 5" too far. I sent pictures to Dometic to see what may be wrong, and their reply was "I am not sure what is causing the issue, other than the fabric must be projecting further than ours does." I now have two others that agree that the Lippert/Solera awning fabric is not made correctly to Dometic **** awning and they will not do anything about it. I am uploading pictures to show the problem. One shows how far the awing arm now bends down and my original awing and the Lippert/Solera awing on top of each other showing the difference

  Business response

  07/31/2023

  Good afternoon, *******. I'm sorry to hear that you're having a bad experience with a fabric replacement from us on your Dometic awning. These typically don't have an issue with supplying them onto competitor awnings. Regardless, sometimes there could be potential things that could arise generally when mating two separately companies' items together. We want to help you and this afternoon a representative will be contacting you via phone to talk through this more. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩