Business ProfileforCommunity Ford of Mooresville

Date of complaint : 07/27/23.I don't recommend this dealership. I gave my **** 150 for a regular service on 7/27/2023, their inexperienced technicians broke the ** recirculate door that caused a loud noise when the ** k*** works on high right after service. I realized this immediately after starting the truck right after receiving after service from Community **** dealer , went back and complained that it was broken during service. The reason I was saying is this noise was never there when I handed over the truck for service .They made me go back and forth 3 times in 2 days but never bothered to address the issue, said that they never touched that area of the vehicle. They were rude (including the guy said he is the manager who sat in the service office area ) and never showed any interest to check and fix the issue. We took it to another ************** on 8/22/2023 and they said ** recirculate door is broken and handed me the broken part (I still kept it as proof). So, the ** will not function like original unless we change HV** box that is very expensive (almost around $2500) , this is still in the same condition as I want Community **** to repair the ** recirculate door that is broken by their inexperienced technicians . So very bad experience with this service center. Never ever going back there for any paid repair . This dealer never shown any respect for the customer and no accountability shown to handle customer's vehicles. I kindly request the BBB help to settle this complaint by asking dealer to repair the broken part.