Customer ReviewsforFirst Merchants Bank

The absolute worst bank I have ever delt with, horrible outdated customer services and operates ***** years behind other banks in the communication and support for their customers. Totally not quality bank with very poor customer service and overpriced banking products. Go anywhere but here.

***** - Thank you for letting us know. We're sorry to hear you had an experience with our bank that clearly did not meet your expectations. Wed like to better understand your perspective. We take customer service very seriously at our bank and we want to help you by escalating your issues to a VP Market Leader to ensure you get priority service. Please provide us with good contact information (phone number and/or email) and a good time to reach you. You can provide this by calling **************, emailing ************************************************************* or filling out the contact form on our website at ****************************************************************. Please know that we are committed to quickly making this right. Our Market Leader will attentively work with you to solve your issue.

I used to love working with First merchants since it was Ameriana. A couple years ago, they changed their web site. Making it more difficult to maneuver it. I never did get used it and they changed it again recently. Why? Now today, there is no "bill pay" tab on the site. I cant pay bills. I called They are working on it. How can I trust this financial instituting with all the changes and not being able to pay pills? She tells me to check it every hour. How about a call, text or email?

*****, Thank you for letting us know. We're sorry that you were temporarily unable to access the online banking Bill *** navigation earlier this morning. We know this is frustrating. The issue has since been resolved. If you still need assistance, please contact our ************* team at **************. Thank you for being a loyal customer of ****************.

Recently I had my bank account compromised. I met with ******* at the ************** branch. She was absolutely wonderful. She spent quality time with me with no ******* at all. She even called a vendor and had charges removed for me. She calmed my anxiousness about the experience and led me through the process of a new account. What a good experience this was. Thank you *******,

Thank you for letting us know that you had a positive experience at our ************** banking center. We'll be sure to let ******* and her team know what a great job she did for you. Our goal is to attentively help our customers and we're glad to see she did just that!

I feel FMB takes advantage of teenagers who are trying to get started with there first bank account. Yes my son did make a mistake and over withdrew his account by .50 cents and then again with $3.02 when i clearly asked that nothing should be approved if he didn't have the funds. Since this was a re occuring charge by Apple the paid it and then started charging him $8.00 a day penalty and notifying me with snail mail instead of a courtesy call. His mistake lead to ***** dollars in penalty for a kid with a part-time job a Wendys. I complained and expressed my disagreement but tellers did not seem to care.

*****. Thank you for letting us know. We're sorry to hear you had an experience that clearly did not meet your expectations. This is something we take very seriously. We want to help you by escalating this to a VP Market Leader to ensure you get priority service. Please provide ** with good contact information (phone number and/or email) and a good time to reach you. You can provide this by calling **************, emailing ************************************************************* or filling out the contact form on our website at ****************************************************************. Please know that we are committed to quickly making this right. Our Market Leader will attentively work with you to solve your issue.

*********************************** lied to our family over and over and the story is long but to make it as short as possible the bottom line is they took 475 for an appraisal on a house and subsequent mortgage that they were never going to approve, but i was harassed for the that fee 5 emails in 2 days requesting the money when i was never even approved for the loan It was a week before closing and inspections were done cost 400 ernst money was given.. After all was said and done my ************ and dreams were crushed by this bank and they cost us 900 we would never get back ..********************* said she would try to get me refunded because it was obviously not out fault the bank didn't do they work and lied. but they kept the money so it killed my credit score 40 points and took money from my children at christmas time all because they lied and cheated us!they new on friday they were not going to above me and took the money on the following Monday for a appraisal and i never even received the report or a refund fraud fraud fraud

******. Thank you for providing us with this information. Someone from our Mortgage team will be reaching out to you personally to discuss your concerns.

Im a member of this bank and I concur with what has been said so far I used to be a member of *************Trust. I went to deposit my Social Security check at the **** it took 3 BUSINESS DAYS(!!!) to process through the *** thats a couple feet from their office it seems that had I gone in to deposit my check the next day, they would have done it right there I needed that money to buy food for my 5 children and then, w/o telling me first to give me the option to back out, they charged my acct. $24.99 to run a credit report! Granted, I was looking into refinancing my house, but at least tell me what youre gonna do before you do it! What if I dont want that? Youre my BANK for ***** Sake!! Youre supposed to be such a great company, that everyone else would want to do business with you, dont you get that? Why do you stink so badly? You can make the right decision, you just choose not to I should probably stop being a customer too maybe youll treat me better.

***** - Thank you for letting us know. We're sorry to hear you had an experience that clearly did not meet your expectations. This is something we take very seriously. We want to help you by escalating this to a VP Market Leader to ensure you get priority service. Please provide us with good contact information (phone number and/or email) and a good time to reach you. You can provide this by calling **************, emailing ************************************************************* or filling out the contact form on our website at ****************************************************************. Please know that we are committed to quickly making this right. Our Market Leader will attentively work with you to solve your issue.

When signing up with first merchants i decided to get a credit card through them. The credit card is through *************. The reviews for this company are absolutely horrible. Ive called them 3 time and get no help what so ever. Their online site does not work properly and there is no way to redeem any points or rewards. Stop recommending this company.

**** - Thank you for letting us know. We're sorry to hear you had an experience with our credit card partner **** that clearly did not meet your expectations. We are committed to providing attentive and excellent customer service to our customers and have proactively reached out to Elan about your experience. In the meantime, if there is anything we can do to further assist you, please feel free to contact our ************* team at **************. Thank you.

I deposited a large check because i had a house fire and the check was drawn from another bank, instead of calling to verify the funds so i could have something they placed a hold on it and now ive got nothing. What happened to customer service and compassion ??? As soon as the deposit clears ill be closing ** account and spreading the word on how horrible this bank is.

*****, thank you for contacting us about your situation. We are sorry to hear about your house fire and how stressful it can be to recover from it. We apologize for the inconvenience that affected your ability to quickly use the money from your deposited check. Helping you is a priority. A VP Market Leader will reach out to you personally to help. While this experience inconvenienced you by a delay at a key moment in your life, please know we are committed to quickly making this right. Its a priority to attentively help you through this. Please expect the Market Leader to contact you soon. Thank you for banking with us and giving us the opportunity to continue serving you.

I was a loyal and appreciative customer of *********** and Trust, but they merged with First Merchants. Since then the bank has closed many branches and consolidated many of its operations. They are nowhere near the leader and ******* that MBT was in my opinion. I also think their corporate office is extremely restrictive on what the local branches can do, and that is very unfortunate. They should empower people at the local level to make decisions based upon local situations. First Merchants comes across to me as greedy, selfish, uncaring, and uninvolved from a people point of view. I stopped my business banking with them, and now I am beginning to switch my personal banking to a credit union. I am very disappointed in what First Merchants has become and what they did to *********** and Trust. Its very unfortunate.

******, Thank you reaching out and sharing your frustration about the impact the partnership with ******************* and First Merchants Bank has had on you. We understand this kind of partnership brings a lot of change and we're sorry to hear that your experience has not met your expectations. We take customer service very seriously. If youd like to provide more information on the areas you feel can be improved, please contact our ************* team by calling **************, emailing ************************************************************* or filling out the contact form on our website at ****************************************************************. Thank you.

I have been a customer of ******************** *************** since the took over *********** and Trust years ago. Up until now I have had exceptional service in addition to feeling like I'm dealing with family and friends when I enter the branch. Unfortunately it seems the tables have turned. I was made aware of a 12 month interest free balance transfer I liked the sound of that. Later that day I transferred my **************** to First Merchants 12 month interest free card, so I thought. The following bill cycle I received a statement imagine my surprise seeing I was being charged interest! I spoke to the bank and was informed they would look into it. On October 30th 2023 I spoke to ******* at customer service who in turn transferred me to ******** After a 32 minute phone call I was told she was not affiliated with the bank and suggested I open a line of credit with different financial institution WHAT !!! October 31st 2023 Spoke to ******** she opened a feed back ticket for me. November 1st 2023 ******** informed me there's nothing they can do except close the account and have me apply for a interest free card. Unbelievable a bank with over 18 BILLION dollars in assets cannot make correct an error made by a loyal customer. Shame on you

Thank you for reaching out and for alerting us to your situation so we can help. We apologize that you didn't receive a satisfactory response to your request. We know that is frustrating and we're going to do all we can to help solve this issue. While this experience did not meet your expectations, please know we are committed to quickly making this right and attentively helping you prosper and we will have a VP, Market Leader reach out to you to discuss your situation. Thank you for continuing to bank with us.