Reviews

This profile includes reviews for First Merchants Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First Merchants Bank has 125 locations, listed below.

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  First Merchants Bank

  200 E Jackson St Muncie, IN 47305-2835

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  First Merchants Bank

  1011 N Main St Lapel, IN 46051-9773

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  First Merchants Bank

  1121 E Main St Plainfield, IN 46168-1760

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  First Merchants Bank

  11521 Olio Rd Fishers, IN 46037-7613

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  First Merchants Bank

  1250 N Emerson Ave Greenwood, IN 46143-9766

Review Details

• Review fromJerry B

  Date: 05/01/2025

  1 star
  I went to the *********, ******** location and it was a horrible experience. I attempted to open a Money Market Account, which seems simple enough. However, the lady opened a CD, made multiple mistakes, and in the end gave the wrong rate for the Money Market Account. I was very clear about asking, prior to sitting down, what the rate would be. After almost two hours of mistakes, my wife and I walked out.

• Review fromDeborah R

  Date: 04/03/2025

  1 star
  I wish I could leave 0 stars. ABSOLUTELY THE WORST TO WORK WITH. Do not fall on hard times because they will NOT care. I called to make a payment and before they even took the payment they asked when I would be able to make another payment. So I hung up and called the branch. I tried to make a payment with them and they told me they could not take a payment from an account at another bank. *****. DO NOT USE

• Review fromgary S

  Date: 01/28/2025

  1 star
  They are crooks said no charge for cashing checks under $50 but brought in one for $44 from one guy and one for $47 from a different guy so since it was over $50 combined they changed $6 to cash them and when you only get paid $1 per mile that hurts

• Review fromRobert C

  Date: 01/17/2025

  1 star
  Horrendous! This bank has been nothing but problems for me. Numerous mistakes that I had to do leg work to fix. Constant red-tape and nonsense. It seems like their corporate office is power-hungry and wont allow things to be handled at the local level. I stopped banking with them. Ridiculous.

• Review fromErinn H

  Date: 01/16/2025

  1 star

  Erinn H

  Date: 01/16/2025

  I would give zero stars if I could. They have been trying to charge me fees due to an error with their app and something not processing properly. They will not return those fees or the subsequent fees that accrued from that. I refuse to pay for something that was not my fault. This has been going on for over a month and they have completely screwed over and disrupted my life over this. I had been with this bank for almost 30 years and to be treated this way is horrible. I urge everyone not to use this bank. They will try to STEAL YOUR MONEY. I wonder how many other people they do this to!

  First Merchants Bank

  Date: 01/21/2025

  ***** ***** Thank you for letting us know. We appreciate the fact that you have been a long-term customer of our bank. We're sorry to hear you had an experience recently that clearly did not meet your expectations. This is something we take very seriously. We want to help you by escalating this to a VP Market Leader to ensure you get priority service. Please know that we are committed to quickly making this right and our Market Leader will attentively work with you to solve your issue.

• Review fromShannan H

  Date: 11/07/2024

  1 star

  Shannan H

  Date: 11/07/2024

  First merchant was who used to process my credit cards for my business. I bought the business 4 years ago. I myself used them for 3 of the years. I couldn't figure out why I was getting charged 2 times a month for fees. I had to pay a ****** cancelation fee to stop using them. Long story short, they were still charging me after I had paid the cancelation fee. Come to find out they were illegally withdrawing money out of my bank account. They were charging me for the old owners merchant services that she didn't have anymore. When we called to transfer everything they just connected her account as well as mine to my bank account. When I tried calling about this they told me I had to get the money from the old owner. How is that? She didn't connect my bank account to her account. It is a joke. I am not getting anywhere. So I have to lawyer up. What they were doing was illegal

  First Merchants Bank

  Date: 12/05/2024

  *******, We take matters like this very seriously as we work hard to help your business prosper. We appreciate you bringing your recent experience and the situation to our attention. Please contact our ************* Team at ************** and reference ticket #*******. We would like to gather additional information regarding your merchant account in order to try to help you resolve the issue

• Review fromKelsey L

  Date: 11/05/2024

  1 star

  Kelsey L

  Date: 11/05/2024

  Worst bank ever, they keep closing locations and I keep having to go farther out. Then when you get an overdraft they continue to pile money on and you cant even get it down. I cant wait to close this account.

  First Merchants Bank

  Date: 11/06/2024

  Thank you for your feedback. This transition provides our Illinois clients with a broader Chicagoland branch network and both banks are working hard to make the transition as smooth as possible. If you have questions or concerns, please contact customer service by calling **************.

• Review fromPauline B

  Date: 09/17/2024

  2 stars

  Pauline B

  Date: 09/17/2024

  Their banking app does not show your transactions for days afterwards and after looking at my account I think everything is fine. Then bam there are all my transactions that went through all at once and an overdraft fee for each one. My banking at huntings is much more accurate and I can easily keep track. It seems like first merchant is doing this on purpose to get fees from me. Im sure Im not the only one.

  First Merchants Bank

  Date: 09/18/2024

  ******* - Thank you for making us aware of your issue with the mobile app. First Merchants practice is to display all pending transactions real-time in our mobile app. Helping you to fix your issue is a priority to solve for you now. We will have someone from our ************* team attentively review your transactions and reach out to you directly to discuss.

• Review fromMichelle F

  Date: 08/15/2024

  1 star

  Michelle F

  Date: 08/15/2024

  Extremely disappointed! I have been with this Bank since I was a child when it started out as ****** bank then changed to IAB and now First Merchants. I recently refinanced my HELOC loan and I specifically asked about having a higher payment because I wanted to make sure I was paying on the principal and not just the interest. ****** who worked with me said "yeah that's understandable." However I got my first statement and all the money I am paying towards my loan is going only toward interest and when I spoke to the bank about it they said the only way to pay on my principal is to physically go into the bank and tell the teller to put the money towards principal. There should be a way to set up an automatic payment that pays towards the principal like it used to be. Why is First Merchants taking a step backwards? This tells me your bank no longer cares about its customers and doesn't want their customers to pay off their loans you just want them to be in debt to you. After being with this bank for over 30 years I will be looking for another one

  First Merchants Bank

  Date: 08/19/2024

  Michelle - Thank you for letting us know about your recent experience with paying your HELOC loan. We're sorry to hear you had an experience that clearly did not meet your expectations. We appreciate your feedback and we deeply value and appreciate the fact that you have been a customer of our bank for over 30 years. We want to ensure your voice is heard by escalating this to a VP Market Leader to ensure you get priority service. Please provide us with good contact information (phone number and/or email) and a good time to reach you. You can call 1.800.205.3464 or email [email protected]. We are committed to quickly making this right. Our Market Leader will attentively work with you to solve your issue. Thank you for sharing your experience with us.

• Review fromIsaac R

  Date: 08/08/2024

  1 star

  Isaac R

  Date: 08/08/2024

  The absolute worst bank I have ever delt with, horrible outdated customer services and operates ***** years behind other banks in the communication and support for their customers. Totally not quality bank with very poor customer service and overpriced banking products. Go anywhere but here.

  First Merchants Bank

  Date: 08/09/2024

  ***** - Thank you for letting us know. We're sorry to hear you had an experience with our bank that clearly did not meet your expectations. Wed like to better understand your perspective. We take customer service very seriously at our bank and we want to help you by escalating your issues to a VP Market Leader to ensure you get priority service. Please provide us with good contact information (phone number and/or email) and a good time to reach you. You can provide this by calling **************, emailing ************************************************************* or filling out the contact form on our website at ****************************************************************. Please know that we are committed to quickly making this right. Our Market Leader will attentively work with you to solve your issue.