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Business Profile

New Car Dealers

Bill Gaddis Chrysler Dodge Jeep Ram
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type

  • Initial Complaint

    09/01/2023

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    The date of the transaction was 8/31/23. I agreed over the phone to purchase an extwnded car warranty from ***********************, their employee. I agreed to a one time $200.00 charge on my credit card as a downpayment. Instead, I was charged that amount TWICE. The first time at 3:53 PM pacific time. The second at 9:36PM pacific time. I did not authorize that second charge. I want a refund of that 2nd charge of $200.00 back on my credit card because the 2nd charge was unauthorized. I only authorized a one time charge on $200.00.

    Customer response

    09/01/2023

    Here are some extra photos showing that the first charge is the disputed charge

    Business response

    10/02/2023

    The business is resolving this matter with the consumer.

    Customer response

    10/02/2023

    The complaint has been resolved

    Customer response

    10/02/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 

    The complaint has been resolved


    Regards,

    *************************

  • Initial Complaint

    01/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Took vehicle in for recall work that they had already done but did not notify Chrysler / ****. There was another issue with the powertrain that is under warranty. I was notified that the car could be picked up. When I arrived, I was submitted with a bill for work for which I was not given an estimate. xc

    Business response

    01/18/2023

    We did perform diagnostic work on his vehicle which his warranty did not pay for. We replaced his spark plug. When he received a small bill he cursed at out staff and is banned from the place. We are glad to refund his money and pity any business he visits. we will mail a check today. let this be note he is not to return to our property.

     

    *****************

    ************

  • Initial Complaint

    08/13/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took my truck to have it serviced back in May. I was told full repair would be $**** I advised I had some of the work in question under warranty elsewhere and we agreed on $600 worth of work. After reaching out several times and having my truck for 3 months I go to pick it up to find out they completed the **** worth of repairs and I would have to pay **** to get my truck back. After explaining ******** said he was sorry there was nothing he could do.

    Business response

    10/19/2022

    The customer was aware coming in how much his total bill was for. He brought enough cash to cover the bill so there will be no refund given at this time.

    Thank you,

    *****************************

    Gaddis Automotive Inc

    Muncie, **. *****

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BBB Rating & Accreditation

BBB accredited businessA+

Accredited Since: 3/3/2017

Years in Business: 47

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

1717 N Wheeling Ave

Muncie, IN 47303-1667

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(765) 289-2361

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Customer Complaints Summary

3 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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