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Business Profile

Hardwood Floors

Premier Flooring

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardwood Floors.

Complaints

This profile includes complaints for Premier Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Premier Flooring has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Premier Flooring

      402 E Market St New Albany, IN 47150-2910

    • Premier Flooring

      10500 Meeting St Prospect, KY 40059-7590

    • Premier Flooring

      2703 Watterson Trl Louisville, KY 40299-3835

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a new construction home and Premier Flooring supplied all of the flooring for our house. Move in date was March 9, 2023. Our initial contact was **** ******, their warranty specialist on March 30, 2023. A man representing their company came to access our problem. Our first floor has Shaw engineered hardwood and carpet. The hardwood floor squeeks like you are walking over bubble wrap or crushing crackers. Carpet pad in walk-in closet has knots in the pad Basement floor is LVP flooring. The concrete was not leveled and there are large air pockets. Their rep that came to our house acknowledged we had problems, that they needed to order more flooring and would make corrections. ON 4/27, 2023 Keri texted she had to get manager approval to order flooring and gave me a two week turn around to get on schedule to do repairs. I have left repeated messages with no response.

      Business Response

      Date: 06/27/2023

      This issue was turned into a vendor claim which in turn slowed down response time.  This issue has been resolved  

    • Initial Complaint

      Date:01/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I built a home in 2017 builder used cheap flooring and had a problem with it before we even moved in. Builder replaced flooring with another company. Instead of pulling up first floor they put the new floor overtop floor we were having a problem with. I have been in contact with premier with last conversation on 12/8/22 with *** ******. They have been out here, taken pictures and filed a claim with warranty company. They tell you they will get back with you and then you ***'t hear from them until 2 months later. On 11/28/22 I decided I was getting no where and had to spend over $13.000 out of my pocket to get new flooring. Then on 12/8/22 *** ******, president, of Premier Flooring called me to let me know they were still working on this. Told him I had purchased new flooring and was getting ready to get it installed. Why would you put a new floor over an existing one you're already having problems with? Floor should have been pulled up to fix the problem. They just didn't want to spend the time taking old floor up. The flooring people were suppose to be the experts and instead cut corners costing me thousands of dollars. My husband and I had to take out a loan to get project completed. Money I didn't have. The flooring they installed looked so bad I wouldn't even invite friends or family to my house. It was embarrassing.

      Business Response

      Date: 01/31/2023

      Premier Flooring did not install the original flooring install, we were in fact hired buy the builder of the house to lay the new material over the current floor.  Once informed of the current issues we requested a 3rd party claim inspection with the manufacture.  Premier Flooring has no control on the timeliness that this is conducted.   As the customer has decided to move forward without informing Premier Flooring or allow the manufacture to conduct its due process we have to consider this matter closed.  

      Customer Answer

      Date: 01/31/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Provide details of why you are not satisfied with this resolution. Please respond here ONLY]

      Regards,

      ******** *******

    Premier Flooring is NOT a BBB Accredited Business.

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