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Business Profile

Remodel Contractors

Romero's Home Remodeling LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 9, 2021, I contracted with ***** ****** to install siding and new gutters on my residents in Jeffersonville. I made a $5000.00 deposit for materials and was told upfront that the siding order would take 4-6 weeks to arrive due to Covid/Supply issues. After about 6 weeks I contacted him for an install date and was told that it has not arrived and to give it 2 more weeks. On December 28 2021, I contacted him via text message about the delay and was told he was looking into it and he may have to refund my deposit of $5000.00 and to wait 2 more weeks. I requested a refund of the 5K in January. Over the next weeks, I made a number of calls about the deposit. With him giving an excuse about forgetting it, he is busy, "I'll bring it by and never showing up" As of today, not refund has been issued. I have attached the contract and screen shots of text messages.

    Business Response

    Date: 05/02/2022

    hello my name is ***** ****** the ID u guys give me is ******** I received a letter from you guys from a customer complaint and I was just wanna let you the I already take care of it  here is the paper he sing


    Romero’s home remodeling LLC
    ************

Romero's Home Remodeling LLC is NOT a BBB Accredited Business.

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