ComplaintsforDiscount Comic Book Service, Inc.

• Initial Complaint

  02/22/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Hi, Thank you so much for your help in resolving this matter. On (9/30/21) I preordered two books at Discount Comic Service. The books were released (12/14/21) and as of (02/21/22) I still do not have the books. Obviously, the point of pre-ordering is to get a product when it's released. I first contacted DCBS on (01/12/22), but it would take days and sometimes weeks to get responses from DCBS. In addition to the two books, which total, $47.88, I have several other large pre-orders with DCBS. Their prices follow: $1,538.63, $1,968.53, $249.93. It wasn't until I asked to have my orders cancelled and money refunded for all of my orders on Feb 14th that they seem to have shipped the order I was initially trying to get shipped. At this point, they shipped several books from several of the orders, but I'm unclear exactly what they sent because they sent many partial orders and they haven't arrived yet. Because of their bad customer **********************, and the fact that they shipped more than two months after the release of the books, I want to get my unshipped pre-ordered books/cancelled and refunded. In response, to this request DCBS told me, "Per the *** on the site we do not accept order cancellations in the event we do authorize a cancellation there is a 25% restock fee associated with the cancellation as we have to purchase the items at the order cut off date. If you still wish for me to cancel all remaining orders let me know and I will start that process for you."Obviously I think this is completely unreasonable. I want to cancel my outstanding pre-orders, and be re-funded, but I think it's unreasonable for them to charge a huge restocking fee given their actions. I really appreciate your help in resolving this matter. I've attached my email exchange with DCBS as well as screenshots of my order history and shipment.

  Business response

  02/22/2022

  Customer states in their own complaint that they were reminded of the Terms and Conditions that they agreed to when ordering from the site.

  Customer accepted mature content disclaimer on 5/7/2021 11:33:05 PM
  Customer accepted Site Terms and Conditions on 2/25/2021 3:57:06 PM

  Customer accepted terms and conditions on February 25, 2021. Customers email inquiries were responded to.

  Per customers request their account has been closed and all orders canceled but the 25% restock fee is associated as that is part of the terms and conditions that customer agreed to.

  Customer response

  02/22/2022

   I am rejecting this response because:
  
  I have tried to act in good faith with DCBS, but they clearly are not. DCBS took more than two months to ship one of my orders from the release of the product, which is in clear violation of the *** guidelines which say that a merchant has 30 days to ship. Additionally, my multiple attempts to fix the situation  were clearly ignored until I said I wanted to cancel my order. Additionally, according to the ***

  "If the merchant is unable to ship within the promised time, it must notify you by mail,telephone, or email, give a revised shipping date and give you the chance to cancel for a full refund or accept the new shipping date. The merchant also must give you some way to exercise the cancellation option for free, for example, by supplying a prepaid reply card or staffing a toll-free telephone number."

  As such, I want to exercise my right to cancel for a full refund, which DCBS is currently denying as they are attempting to charge a 25% restocking fee of $544.10. This is in clear violation of the law. 

  Business response

  02/22/2022

  All of the customer's inquiries were responded to. 25% restock fee is an agreed upon term upon placing orders on the site. Customers account again has been closed and orders have been refunded less the 25% restock fee.

• Initial Complaint

  02/15/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My card has been charged and looks to be charged again for an order I placed in late December 2021, and another one that I placed in late January for some monthly comic books.I have yet to receive any books from my December order and have tried to email with no response. I have tried to call but the business does not have a working phone number. I am looking to get a refund for what I have spent or at least receive some books from my December order and am fearful that this business will take my money and run.

  Business response

  02/15/2022

  Per the *** that is on our site Pre-orders which these orders are are always charged the middle of the month following the pre-order month. Customer's first shipment is scheduled to be processed soon. Customer has also been sent noticed regarding these delays.

  Customer response

  02/16/2022

   I am rejecting this response because:
  
  I only received a vague response stating that 1 distributor was running late and after 5 days received a response that they are still waiting to ship out product. I paid for bi-weekly shipment and still have not received anything.

  Business response

  02/18/2022

  All of the customer's inquiries have been answered. 

• Initial Complaint

  02/04/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  they ignore my emails never sent items i paid for

• Initial Complaint

  02/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I order my comics from them and I order them in the best bags and boards on the market--Mylites2 and Full Backs (which they call BB3s). Back on January 14th, the company stated due to "supply chain issues" they ran out of the BB3's and would instead put the books in cheaper polypropylene bags and acid-free boards (which they call BB1's). I contacted a representative of the company, ******, to clarify this e-mail as I found it a bit confusing. In her reply, offer me the option of having me sent the BB3's when they came in. Since they already charged me the premium price for the better bags and boards, I chose this offer. On January 25th, however, I got another e-mail from the company stating that all orders for the BB3s would be refunded and that if we wanted any bags at all we would have to contact them. I e-mailed ****** to make sure that the offer she made was still in effect. She said that no, it wasn't and that, without my consultation or approval, that she was changing my order over to the cheaper bags. She said that since they don't know when they'll get the BB3's in, all they are able to do was switch them all to the BB1s and refund the difference to our account. I informed ****** that I still wished for her to uphold the agreement she made and that I would be willing to wait as long as it took to to get the BB3s. She refused to address her reneging on her promise, instead choosing to distract from the issue with complaints about the supply chain issues. I would like the company to stick to ******** promise and deliver the BB3's to me like they promised.

  Business response

  02/04/2022

  Customer accepted the terms and conditions of the site which outlines that terms are subject to change as necessary. Customer was refunded for the purchased products that were no longer available. Original offer was revoked which customer even states in their complaint due to changes in situation. Customer is being refunded for all unreceived product subject to 25% restock fee that was accepted by purchasing through the site.

  Customer response

  02/04/2022

   I am rejecting this response because: 1. I was never informed of the refund. I only found out about it after the fact. If they contacted me, I would have told them not to refund the money for the boards as I wanted to received them. 2. It is a lie that the situation changed in between when ****** made the offer and they rejected it. They were out of stock and they didn't know when they would be in when ****** made the offer, and they were out of stock and they didn't know when they'd be in when they cancelled my agreement. The only thing that changed was their desire to honor their agreement. 3. Most egregiously, I neither asked, wanted, nor expected them to cancel my yet to be received items. This was obviously done to punish me for for going to the BBB to rectify this problem. Because I have over a month of undelivered items, items that weren't sent to me due to a litany of excuses they made pertaining to shipping issues. As a result, many of the items they "cancelled" have been in and out of local comic book stores already, and will ****** "back issue" prices if I were to buy them now. Worse than that, they have scrubbed my account from their site, so I cannot verify what books were cancelled., If I didn't keep excellent records, this action would be even more punitive.  This was no question a vindictive act, and the 25% restocking fee is akin to theft. This should reflect dearly when it comes to rating them a "Better Business" by your bureau.

   

  Thank You,

  ***********************************.
  
  

  Business response

  02/08/2022

  Customer's account has been closed and refunded.

• Initial Complaint

  02/02/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have emailed this business on different occasions several times. I have never received an email response back from them to this date. They don't have a customer ********************** phone number which makes matters more frustrating and upsetting. Currently, I placed an order with them on 01/18/2022. I have checked the status of my order and they still have not shipped the items. The items are not listed as back ordered or not available, so I do not what is the delay. As I mentioned I recently emailed them about this delay and have not received a response the 3 times I emailed them. All I want is either for them to ship my order or refund me my money back, and I will definitely do business elsewhere. My order number is: ******

  Business response

  02/03/2022

  Hi,

  We are truly sorry for the problem. Unfortunately, the copy of X-FACTOR BY ********************* OMNIBUS HC VOL 01 ******************* VAR is out of stock and is unavailable from our distributor so we cannot fill this item in your order. Since we are unable to fulfill the whole order at this time, we will go ahead and cancel the order. Order #****** has been cancelled and a refund of $122.34 has been issued through your credit card for the order total. It can take up to a day for the refund to post back into your bank account. 

  Again, we are sorry for the problem and for not responding to your emails sooner. 

  
  Thank you for your business! We appreciate it!
  
  Thanks,
  *****
  
  DCBS
  www.DCBService.com
  
  InStockTrades
  www.InStockTrades.com
  
  Tales Of Wonder
  www.TalesofWonder.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩