Complaints

This profile includes complaints for Mill Top Banquet & Conference Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mill Top Banquet & Conference Center

  802 Mullberry Street Noblesville, IN 46060-3408

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  Mill Top Banquet & Conference Center

  P O Box 995 Noblesville, IN 46061-0995

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of event: 11-11-22 price paid to venue: ********* The owner of this establishment had me sign a contract to pay ******* for our wedding. every single time i came in they requested more money from me because they totaled their invoice wrong i paid literally every invoice in cash. I had to request invoices from them multiple times to figure out how much i actually owed since the price kept fluctuating. They would send me the invoice days later with the due date being the same day they sent it to me, not notify me they sent it, therefore charging me late fees. I requested EVERY OUTSTANDING balance due from them & paid it in cash. The morning of my wedding i was unloading my car & the owner stops me in the hallway and refuses to let me leave until i call the catering company, then follows me to my room, corners me in my room and screaming at me that i had to pay the catering company right now (which i assumed was paid for since catering was through them and i requested all outstanding balances). He was screaming at me so much and i couldnt do or to anywhere that my maid of honor had to take my 5 month old (whom was in my arms at the time) away from me and into another room. he had to he escorted out by my event coordinator because he threw me into a full blown panic attack. It basically ruined my day and my husbands day. I am afraid to call him and try to get a resolution due to how he handled what shouldve been a small incident.

  Business Response

  Date: 11/25/2022

  ******** provides wedding services and venue for events in central *******.  The complaint is from a couple that had not paid for their reception food to the vendor (******** Catering) and vendor was not willing to provide free food for this reception. Until the morning of the wedding and after conversation about the consequences of lack of food, the bride was upset because she did not have funds to pay for the food and it did not matter the circumstance, she was going to be upset.  On the morning of the wedding, bride found out that due to lack of the food, the reception was to proceed but without alcohol present and served.  The **************** *** rules are very clear that alcohol can not be served without presence of food in a reception.  This was contractually conveyed. We made attempt to convey this information and bride was not happy about this.  Grandfather of the groom eventually stepped in and paid for the food, and we were able to conduct the wedding without a hitch after that.