Business ProfileforRuoff Music Center

We attended the *********************** concert on 7/15. We paid for preferred parking and showed up early enough to see her due to knowing it was sold out. We anticipated high crowds in the lawn, but once we got there there was literally no place to stand. We tried standing in a few places but people would be rude and tell us we couldnt stand there. The final time we tried to get a spot a guy twice my size was right on top of me yelling in my face. I tried to walk away and 5 other people joined in saying I couldnt stand there because there wasnt room. They were name calling and very aggressive. I was scared and went to security for help. They informed me they oversold the concert and they couldnt do anything to help and to keep finding a place to stand. Due to having a pregnant person and someone with a heart condition I felt it wasnt safe to keep getting yelled at by people. We went to guest services explaining our fears about crowd control and mob mentality and how we felt unsafe and security did nothing. We just wanted someone to walk us to somewhere in lawn so we can safely be in a spot. They proceeded to tell that is what happens at a concert and make fun of us. Finally after stressing we had a pregnant person and me being in tears one lady helped and found us spots. It completely ruined our experience. They ignored our concerns and fears even when I explained multiple times people were aggressive in the lawn. I will never be attending this music center again due to the feeling of being unsafe and the lack of support and protection by staff and security. As an Indiana resident it is saddening that I cant enjoy a concert in my home state, but I would rather attend a concert in a safe environment than experience the verbal abuse and treatment we had.