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Business Profile

Clothing

JD Sports

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for JD Sports's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 03/27/25 for two pair of shoes (Order No. **********). On 03/31/25 the WRONG pair of shoes were delivered in which I called the same day to ***ort. The *** assured me that a ***lacement order was going to be fulfilled and that I could return the shoes I received to a ***** or drop it off at a JD Sports store. He failed to mention that the ***lacement order wouldnt be fulfilled until the wrong shoes were returned back to the warehouse until I called back April 7th. I took the shoes in store that same day, and called back again and was told a new ***lacement order was placed and she confirmed the shoes were in stock. Ive called back every day since then and theyve assured me the shoes were being processed. On 04/10/25, I called again and was told that I had to wait until the shoes I took back to the store were shipped from the store back to the warehouse. I found this to be unacceptable, considering more time was passing for the shoe size to risk availability. I then requested to speak with a supervisor and was told I would get a call back within the day. Today, I called again and spoke with **** and was told that the supervisor call backs are within ***** hours (which is not what I was told the day prior). She also mentioned that the shoes were now out of stock and that theyre sent out on a first come first serve basis. This is absolutely ABSURD. The shoes should have automatically been reserved from the day I called to ***ort the wrong shoes were delivered on 03/31/25. I should not be penalized for NEGLIGENCE on the companys end.I went online to see if the shoes/size were out of stock online and theyre clearly still there. **** stated theyre not available for my state. My response was, JD SPORTS should be doing WHATEVER NEEDS TO BE DONE to satisfy me as a customer, even if that means express shipping from another state. Im supposedly receiving a call from both a manager and higher department by this Tuesday.

      Business Response

      Date: 04/14/2025

      JD Finish Line
      *********************
      ************, IN 46235
      April 14, 2025

      **** ******
      ***************
      **********, *******; 90706
      Daytime Phone: **************
      E-mail: **********************************
      Ref: 23192183

      Dear **** ******,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize for the delay with your replacement for order #**********. On April 14, 2025, we spoke with you at the provided phone number ************** to inform you that your new order, X592673760, was shipped via ********, which can take 2 to 3 business days. Currently, there are no visible updates, but information will be available later today. You can track your shipment using tracking number 1ZE56A010220119531 at ***********. If you have any questions, please reply to the email sent to **********************************.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD **************************** Department

      Customer Answer

      Date: 04/14/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      **** ******

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 21 yr old daughter took my 11 yr old son to get shoes Sunday, March 23rd because he's outgrowing his size 4 current shoes. The store attendant didn't have him try the shoe on, nor measure his foot, nor give any refund warning in advance. After bringing home the shoes and wearing for about 2 hours my son says his feet hurt. I check the shoe and they're the same as what he's outgrown. We Take them back 3/25, explain it all, & they won't let me exchange for a bigger size. The manager asked who was the salesperson that didn't measure my son's feet, he described the girl, medium height with braids. The manager on duty at 420pm, 3/25 at the *********** JD SPORTS says she's new and IN training. The manager training her should have a close eye on her, and any protocols she's using on the floor, right? and if her being new has nothing to do with the issue at *********** not a requirement to measure a child's foot or check a shoe for size, why mention it? It was antagonistic to say the least. I tell her that being a new person means nothing to me. She says she wasn't here on Sunday. Huh? What does that mean? Like her customer service sucked. Her not being there meant what? That if she was there they would have followed a different protocol that would have had my son with the right shoe for $160?Now I'm stuck with a too little shoe and a poor customer service experience with ****************** and by default FinishLine. I didn't ask for a refund, I asked for a size up shoe so my son has shoes that accommodate his growing foot. We also bought a **** tech jacket Sunday. Spent $292 in total. It is so unacceptable for working class people to have to spend top dollar for our school age kids and we can't count on experienced sales people to do their job. Remind guardians to try on kids shoes or be mindful of the return policy. Neither were done until I came back into the store with a too little $160 shoe. Totally unacceptable. Then got antagonism and poor customer service.

      Business Response

      Date: 03/27/2025

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      March 27, 2025


      Venencia Small
      ****************************************************************************; 63121
      Daytime Phone: **************
      E-mail: **********************************
                                                                                                                                          Ref: 23116596

      Dear Venencia Small,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      I am reaching out via email after speaking with you at ************** concerning the Better Business Bureau complaint filed for your store experience in the attempt to exchange your son's shoes on Sunday, March 23rd, 2025 at JD Sports Store #****, in the ****************. I sincerely apologize and assure you that this experience is the opposite of JD Finish Line's expectations. I have forwarded your concerns in detail to the Area Manager for assistance with your return. 

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,

      JD **************************** Department


    • Initial Complaint

      Date:03/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased using ****** a large about of clothing in December with a total of 11 items. I received 3 items and an item that did not belong to me. I took the item to the store at the Beginning of January 2025 and was advised my other items would ship out. Never received items so I called customer service and requested a refund January 2025. **************** refunded one item in February 2025. Called customer service again and was told they would refund the remaining. Klarna told remaining balance of order from my account. Called customer service today was told my refund had been canceled because it is pass the 45 day window when I have being patiently trying to allow them process my refund.

      Business Response

      Date: 03/11/2025

      JD Finish Line
      *********************
      ************, IN 46235
      March 11, 2025


      Lanadreia White
      SC  29445
      Daytime Phone: **************
      E-mail: ****************************


      Ref: 23038043


      Dear Lanadreia White,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We apologize for the inconvenience regarding the refund for the packages you did not receive. On March 10, 2025, we contacted you at the provided phone number ************** to confirm which items were missing and to initiate a refund of $117.72. Please allow 3 to 5 business days for the refund to be credited to your Klarna account, excluding weekends. If you have any questions, please respond to the email we sent to ****************************.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,

      JD **************************** Department

    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear JD SPORTS,I am writing to express my extreme disappointment in the treatment I have received and the poor customer experience Ive encountered with your company. On February 3, 2025, I received a pair of pants that were damaged, and I promptly returned them on February 5, 2025. However, despite my efforts, I still have not received a replacement for the item. I have called customer service every day since the return, and all I have been given is the runaround. At one point, I was told by your Stonecrest location that they couldnt locate my item. After it was finally retrieved, I was promised a 2-day delivery. Now, that has turned into an estimate of 4-6 days, and with Valentines Day fast approaching this Friday, I am left feeling incredibly frustrated.This situation has caused significant inconvenience, especially given that the issue was not of my making. The level of service Ive received is far below the standard I expected, and I am incredibly dissatisfied. I sincerely hope this matter is resolved promptly, as I am losing patience with the continued delays and lack of communication.Thank you for your attention to this matter.Sincerely,PARISSE ******

      Business Response

      Date: 02/13/2025

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      February 21, 2025


      Parisse ******
      1971 **** Farm Ct
      ********, *******; 30058
      Daytime Phone: ************
      E-mail: ***********************
                                                                                                                                          
      Ref:22926708


      Dear Parisse ******,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      On February 21, 2025, we spoke at ************ regarding order **********. We are truly sorry that the item was defective. On February 21, 2025, an email was sent to *********************** confirming that the pants were at *************** in *******, ******* where you offered to pick up the item.  

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,

      JD **************************** Department

      Customer Answer

      Date: 02/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      Parisse ******

    • Initial Complaint

      Date:01/24/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number (#**********) (Delivered at 3:02 P.M 01/24/2025)I bought shoes (total - $121). I got a notification through *** that it arrived, I was busy during the arrival but 30 mins later. I went outside to no package being in my front porch like indicated in the *** notification. I contacted *** and they said it is at the front porch. I have a ring camera so I went to check where they misplaced it. To find out that no *** person came. I panicked and tried sending an email to JD Sports but it didn't let me send so I contacted the ******* and they told me they will send a request for a replacement. I agreed to that.Around 1 hour later *** actually finally came. It felt little lighter than usual shoes weight but I didn't questioned it and opened it. To find a empty shoe box with A LOT of brown paper. It wasn't repackage and it looked like in it's original post so I don't think someone stole it but possible maybe JD manufacture made a mistake. Called JD Sports this time to them telling them what happened and they told me that they can't do anything and hanged up before I could say anything. Called them again and they rudely answered and told me something that had nothing to do with what i asked. This is my first online order from them and honestly my last. I love JD Sports but their customer service online is the worse. I just want my money back and I'll buy it in-person in the **** location.

      Business Response

      Date: 01/29/2025

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      January 28, 2025

      ******* ****
      ************************
      *******************
      Daytime Phone: **************
      E-mail: ********************
                                                                                                                                       Ref: 22855468
      Dear ******* ****,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      On January 28, 2025, a voicemail was left at ************** concerning order **********. We show that on January 24, 2025, we sent an email to ******************** with an affidavit that needs to be filled out and returned for a refund or replacement to be requested. We do not have an affidavit on file, and a link with instructions was sent to ******************** again on January 28, 2025. 
      Before proceeding with a refund or a replacement, please submit the affidavit within 48 hours with all requirements. In addition to the order details, attach photos of the empty shipping box and shipping label on the box to the affidavit.  

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD **************************** Department

      Customer Answer

      Date: 01/29/2025

      Like I mentioned I reached them out through phone and nobody wanted to help instead they were being rude and saying something that had nothing to do with the conversation. Email wouldn't let me send so the only option was ******* and they told me to file a affidavit which I did and they keep sending me emails saying to filled it up because they haven't received anything. I send it 3 TIMES and with proof of it being done but they proceeded to say they can't find it so NO SOLUTION OR ANSWER.

      Customer Answer

      Date: 01/30/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Like I mentioned I reached them out through phone and nobody wanted to help instead they were being rude and saying something that had nothing to do with the conversation. Email wouldn't let me send so the only option was ******* and they told me to file a affidavit which I did and they keep sending me emails saying to filled it up because they haven't received anything. I send it 3 TIMES and with proof of it being done but they proceeded to say they can't find it so NO SOLUTION OR ANSWER.

      Regards,

      ******* ****


      Business Response

      Date: 02/01/2025

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      January 31, 2025

      ******* ****
      ******************************************************************
      Daytime Phone: **************
      E-mail: *****************************
                                                                                                                                       Ref: 22855468
      Dear ******* ****,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      On January 31, 2025, you forwarded the photos of the shipment that you received. As a result, JD Finish Line was able to release your refund of $121.00 to your account. Please allow your financial institution 3-5 business days to post this to your account.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD **************************** Department

      Customer Answer

      Date: 02/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      ******* ****

    • Initial Complaint

      Date:01/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some shoes from JD Sports through online December 2024. When I received them they didnt look as pictured so I requested a return and returned them via Fed Ex. I received a confirmation email they had received the shoes. I called 1/12/24 requesting a status on my refund and was told the request would have to be manually entered and was told it was completed while on the call. I should receive the refund I. 3-5 business days. It has been over 3-5 business days. I called ** ****** 1/23/24 and was told a refund would be requested and expedited, I spoke with ****. I called back today and spoke with ****** who reached out to the refund department and they never responded to her. She said she would call me back. 1/26/25 will be a full month and I still have not received my refund. I need help recovering my refund.

      Business Response

      Date: 01/28/2025

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      January 28. 2025


      ******* *****
      MS  39110
      Daytime Phone: **************
      E-mail: ***********************

                                                                                                                                          Ref:22854086 

      Dear ******* *****,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      I am reaching out via email after speaking with you at ************** on January 28, 2025, concerning the Better Business Bureau complaint filed for your refund for the return of item HQ3609 113 size 7.5. It was received on Thursday December 26, 2024, and reviewed on December 27, 2024. After further review, I show that a refund for $104.86 was applied back to your AfterPay account on January 24, 2025. I apologize for the delay in processing your refund. Please allow 4 to 6 business days for the credit to be applied.  If you have additional questions, please feel free to contact me. Thank you for your order and for choosing JD Sports!

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,

      JD **************************** Department


    • Initial Complaint

      Date:01/13/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I was informed I would be refunded or given replacement for my lost order but nothing happened. I reported my parcel missing right away when I got my delivery notification. I reported this issue to merchant and was informed that they could either ship out new shipment or provide refund. I asked if it can be shipped to my workplace or if I could pickup from store and was advised that its not possible and only way I can do that is if I accept refund and place new order. I informed the agent that I'll accept refund and place new order. A week later, while checking refund status, I was informed by another agent that its not possible to get refund or replacement due to investigation with *** and I should contact *** to locate package and file a claim. I contacted *** to inquire about claim and was informed that no claims or investigation was started on the following package and if I want to start a claim, I need to contact merchant to start the investigation first. All this run around for nothing, no help received to locate package or get refund from JD Sports/Finish Line.

      Business Response

      Date: 01/17/2025

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      January 16, 2025


      *** *****
      NY  14305
      Daytime Phone: **************
      E-mail: ****************************

                                                                                                                                          Ref: 22806872

      Dear *** *****,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      I am reaching out via email after leaving a voice message at ************** on January 16, 2025  concerning the Better Business Bureau complaint filed for not receiving order **********, that was delivered with tracking number 1Z6V4V950356086666, on Friday, January 03, 2025, tracking number 1ZYW72270263602827 delivered on Thursday, January 02, 2025, and tracking number 1ZK1049K0300007351 delivered on Friday, January 03, 2025. They were all signed for by **** to the shipping address listed on the order. It has been determined that JD FL cannot approve any refund or replacement requests for orders not received that state "Delivered". This decision is a result of our third-party verification system. For future deliveries, we recommend that you contact the carrier to arrange a pickup location for your future purchases to ensure successful deliveries. 

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,

      JD **************************** Department

    • Initial Complaint

      Date:12/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 12/11/2024 I went with my son to the ***************** to purchase sneakers he wanted for Christmas, I took him with me so he could try on and pick them out. He selected his sneakers and we went home and the box was wrapped and put under the tree with the rest of his presents. After opening the box again he decided he might want a different sneaker so his sister took him back to the mall to exchange. The associate there sniffed the sneakers and told him they could see sock lint and dog hair thus non returnable or exchangeable. I returned later that night to speak with manager who only gave his name as ****** and informed me it was weird to ask that again told shoes were used and no credit I shared that I may have to call my CC to dispute now and he informed me he didnt care the store makes plenty of money

      Business Response

      Date: 12/31/2024

      JD Finish Line
      *********************
      ************, IN 46235
      December 30, 2024

      ******* *********
      *****************************************************************************; 08753
      Daytime Phone: **************
      E-mail: *******************************
      Ref: 22735018

      Dear ******* *********,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      On December 30, 2024, we attempted to contact you at the provided phone number ************** I am sorry that we were unable to speak with you. Therefore, We have sent an email to: ******************************* regarding your request for a return. Upon review, we are not able to locate a purchase associated with the provided transaction number #********. 
      To assist you further, we kindly ask that you respond to the email with a photo of your receipt and/or any relevant purchase information included in the email we sent you. Once we receive this information, we can arrange to have a prepaid ***** label sent to you via email.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD **************************** Department

      JD Finish Line
      ***********************************************************
      December 30, 2024


      ******* *********
      **********************
      **********, *******; 08753
      Daytime Phone: **************
      E-mail: *******************************

      Ref: 22735018


      Dear ******* *********,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      On December 30, 2024, we attempted to contact you at the provided phone number ************** I am sorry that we were unable to speak with you. Therefore, We have sent an email to: ******************************* regarding your request for a return. Upon review, we are not able to locate a purchase associated with the provided transaction number #********. 

      To assist you further, we kindly ask that you respond to the email with a photo of your receipt and/or any relevant purchase information included in the email we sent you. Once we receive this information, we can arrange to have a prepaid ***** label sent to you via email.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD **************************** Department


    • Initial Complaint

      Date:12/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 13 2024 I went into JD Sports to purchase a pair of shoes. The shoes came up to $213.00 upon checking out I received an approved notification on my end but the register did not print a receipt. The cashier called over the manager whose name is *******. She proceeded to tell me that the transaction was canceled which is why I did not receive a receipt. I pulled up my bank statement and told her the money had been taken out my account and showed her. She told me that it was cancelled on her end and that the money would be back in my account in a couple days. They money has not been placed on my account and I can not get in contact with anyone at the store

      Business Response

      Date: 12/21/2024

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      December 20, 2024

      ******** ******
      ********************
      ***************, *******; 33916
      Daytime Phone: **************
      E-mail: **************************
                                                                                                                                       Ref: 22706641 
      Dear ******** ******,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize for the inconvenience of the charge posting to your **** 9145 on an unsuccessful transaction at JD Sports in The Mall at ******** on December 13, 2024. We spoke on December 20, 2024, at phone number **************, and found that a refund of $213.00 was processed to your **** 9145 on December 18, 2024. Please allow your financial institution 3-5 business days to process this. If you do not receive the refund after December 26, 2024, please respond to the email that was sent to ************************** also on December 20, 2024.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD **************************** Department

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Beyond upset!!! Do not order anything from this website and expect it to be here when they say or even arrive for that matter, I was recently in a pretty major accident back in September that left me out of work, I have been pretty much bed ridden since then and just had a surgery Dec 6th so Christmas was going to be underwhelming this year due to no income from not being able to work, but I was excited because I was able to get the one thing that both my daughter and girlfriend asked for, I ordered 2 seperate orders of shoes that they had both really wanted and asked for, I ordered for my daughter and my girlfriend over a week ago and get told literally a week from (today) that my orders were canceled literally 7 days after ordering that they cancelled not one but 2 orders because they didnt have the product they advertised. Now Im stuck a week away from Christmas and the only thing that both my girlfriend and daughter wanted is not coming because ** does not do there jobs and show things out of stock till a week later which was actually the day they were expected to arrive by, On top of that I used JD points for $20 off coupons on each pair and am told I wont get those back so Im now out $40 of JD points as well. have bought more than 40 pair of shoes this past year from this place and they have completely lost my business over this, what kinda business waits for an entire week to I notify you they dont have what your ordered especially right before Christmas.

      Business Response

      Date: 12/19/2024

      JD Finish Line
      *********************
      ************, IN 46235
      December 18, 2024

      *** ********
      *******; 45420
      Daytime Phone: **************
      E-mail: **********************


      Ref: 22695778

      Dear *** ********,


      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We sent an email to ********************** on December 18, 2024. Because we ship from our stores, items low in inventory may run the risk of selling out while an order is being processed. Depending on availability, order fulfillment can take anywhere from 5 to 7 business days. Please know that your financial institution will release the pending authorization from your Mastercard ending with 4604 in 24 to 72 hours, pending their policies. In addition to the payment being released, both $20 rewards have been reinstated to your Status account ********.  If you have any questions, please respond to the email that was sent.


      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.


      Thank you again for bringing this matter to our attention.


      Sincerely,


      JD **************************** Department


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