We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Baymont by Wyndham Plainfield

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    07/17/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    We paid 174 for a stay at this hotel for the 15th and 16th of July 2024. The room was covered in trash, mold and blood. I asked for a refund from the hotel and priceline and both rejected my request. We did not stay, cancelled and left the premisis promptly.

    Business response

    07/24/2024

    GUEST WAS GIVEN A FULL REFUND ON THE 17TH OF JULY WHEN I LEARNED THAT HE DIDN'T STAY. GUEST WENT ON TO LEAVE EXTREMELY RUDE MESSAGES TO MY STAFF AFTER THIS. AT THIS TIME, I RESPONDED AND TOLD HIM THAT A REFUND HAD BEEN PROCESSED AND THAT HIS CURSING WAS NOT WARRANTED. GUEST NEEDS TO CONTACT PRICELINE, THE THIRD-PARTY AGENT, TO RECEIVE HIS MONEY BACK. 

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

B+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

6010 Gateway Dr

Plainfield, IN 46168

(317) 203-9321

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.