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Find a Location

Andy Mohr Ford has 1 locations, listed below.

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    Business ProfileforAndy Mohr Ford

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.1/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    31 complaints closed in last 3 years

    11 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/2/2015

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Products & Services

    New Cars , Used Cars, Fleet Vehicles, EcoSport, Edge, Escape, Expedition, Explorer, F-150, F-250 SD, F-350 SD, F-450 SD, F-550 SD, Fiesta, Flex, Focus, Fusion, Fusion Energi, Mustang, Ranger, Transit Connect, Transit-150, Transit-250, Transit-350, Econoline Cutaway

    Business Details

    Location of This Business
    2713 E Main Street, Plainfield, IN 46168-2705
    BBB File Opened:
    2/2/2008
    Years in Business:
    29
    Business Started:
    7/3/1995
    Business Incorporated:
    7/3/1995
    Accredited Since:
    10/2/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Andy Mohr Ford-Lincoln, Inc.
    Business Management
    • Mr. Andrew Mohr, CEO
    • Mr. Erik Spersrud, Operations Manager
    • Mr. Brad Todd, President
    • Mr. Chris Huston, General Manager
    • Ms. Mariah Smith, Marketing Assistant
    Contact Information

    Principal

    • Mr. Andrew Mohr, CEO
    • Mr. Erik Spersrud, Operations Manager
    • Mr. Brad Todd, President

    Customer Contact

    • Mr. Erik Spersrud, Operations Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    31 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/27/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I, *********************, purchased a 2012 ****** Forester on June 17,2023 for 11,000$ from ***************** ******* in *********** IN. Two days after purchase the check engine light came on and the engine was sounding "funny". I returned to the dealership where I was told it was just a problem with the spark plugs. They were replaced free of charge and I was again reassured that the vehicle was fine and had been previously inspected Clearly this was not the case. August 13,2023 the car broke down again and I was told that the engine had gone out. The cost of the repairs was 6,693.72$, which I also paid for in full. On November 14, 2023 the car had again broken down. The replacement engine apparently had a problem. Those costs were covered by a warranty of the engine manufacture. On December 13,2023 I replaced the battery for it was bad. On March 14,2024 I had to replace brakes and rotors that were bad and was causing severe vibrations. The bill for that repair, Belle Tire, 1319.24$. March 21, 2024 the car broke down again and was replaced by the manufacture. I was charged 650.00$ for labor on this repair. I was contacted shortly thereafter by a representative at ***************** for copies of receipts for oil changes. I was told that the engine manufacture wanted them as they did not want to replace the engine. Today is *** 27,2024 and the car is sitting in my driveway because again the engine is knocking and showing all the symptoms of all the previous times the engine has gone out. It has become clearly obvious to me that this garbage should have never been sold in the first place. it is also clear to me, that while they have always been polite, ************************* is not capable of adequate repairs. I am a self-employed independent contractor in delivery services. Having a reliable vehicle is paramount to what I do for my income. I have only included what i paid directly to *****************. I have not included other repairs, towing or lost wages.
    Read More

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kelly J

    1 star

    06/08/2024

    I bought a car by going on line. I am on disability and needed this car for doctor ************* I purchased it Feb 13 2024! I was lied to! I was told it would charge to 82 miles that was a lie! It only charged to 42 miles! **** delivered to me the guy didnot have it charged up for me he called afraid he was going to get stranded as it had 1 mile left on it. He plug showed me how to plug in the car had me sign the papers left and was suppose to tell me about the car . It took them atheists 4 hours to get to my home and plainfield is 1 hour and 27 min from my home so it took that long from stopping to charge it! I went to ******* later that evening and was not told it loses charge in the winter and got stranded cause it would not start!. It drop down to only charging to 39 miles within says of having the car. I had to pay $ 75 that night to have the car put on a flatbed and towed to my house. Plus I tip the guy cause it was cold out. I have never ever had an electric car! I needed a car! I need it for diabetic seizes I go to the eye doctor my diabetes doctor my physician and others and now I need a car for my knee and because of them it's been since February since I've had a car and I have missed a bunch of doctor ************ over them. I also have troubles getting to the store and other ************ and to visit family. I can't go to church or to my grandkids school functions. I am very upset and all I want is my money back that's all I asked and they refused! I'm disabled! I also have neuropathy and it's getting bad and don't have much longer to be able to drive!

    Local BBB

    BBB Serving Central Indiana

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