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Business Profile

New Car Dealers

Moser Motors Of Portland

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my F150 in on 2/13 for an issue causing it to go into limp mode and not drive properly. Moser diagnosed saying it was a transmission sensor needing to be replaced. They stated that the part would be under warranty, and they would get it on order. I wanted it back asap so I asked if this part could be expedited, and I would pay the expedite fee. They said they thought they could do that and would call when everything is ready. I didn't hear back that week and called them Friday. They told me the warranty work had not came through approval and he would have to check on it. I asked them if they could go ahead and order the part and expedite it to get my truck back. He said that they could but didnt think it would come in before the weekend, he would call me back next week. On Tuesday 2/21 i called them and they said approval had not come through. I told them i really needed to get my truck back by the weekend and asked if they could order the part and expedite it so we could get it scheduled and fixed. He said they would get the part ordered and try to get it on schedule. He followed up with a call Wednesday saying that the approval had come through and they were ordering parts. I asked them again to expedite but assumed i would not have the truck by the weekend again and let it go. I had not heard anything by Tuesday 2/28 and called to see what was going on. They said they had all the parts but the sensor and thought it was back ordered. . He said he would check to see if **** had one and get it coming. I asked for them to expedite it so i could get it back for the weekend and he said they would. I opened a case with **** CAS-********-Y2V8X2 to dispute the issue. Moser called me on 3/1 saying the part was coming from **** but since it was not a **** part, that it may not be under warranty any longer. My truck was returned on 3/6 and i paid the full amount. I checked back with **** on the claim and they stated that the dealer was giving them the run around.

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