We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Remodeling

An Extra Hand LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent several emails, texts, , and left voicemails to get a repair on work that was done last June 2022. It involves a sanding and painting issue. I sent him pictures and have requested a response. I was told emphatically that if I had any issues their work was guaranteed for one year. Mr ********************** the owner, will not respond at all. Its been crickets.

    Business Response

    Date: 08/17/2023

    I am so sorry that you had a bad experience with us as if you look on all platforms, we are huge on making sure our customers are happy with the projects we completed. According to my records we had some of our contractors out two times after the work was complete to touch up items that you called us on. After doing a walk through to make sure you were satisfied after being out twice is when you contacted us months later about another area that needed touched up. According to the crew leader it was on an area that we did not work on, warranty only covers areas we have worked on. I do apologize that someone did not get back with you the 3rd time you reached out. 

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid an extra hand $6000+ to enclose a open area with a wall and add a set of doors. After we painted the shoddy drywall finish showed humps where the new walls connected to the existing drywall. I sent ********************* a text with photos. He texted back "he can float it out",so I called ***** to schedule a time. It was 7:45 am on Thursday 8/11/22,***** tells the customer I should be more professional and not call him so early. I said if you had done a professional job I would not be calling at all.this is when ********************* owner of An extra hand said FU and hung up the phone! Before hiring an extra hand I asked ***** how long his employees had worked for him.,he replyed I have experienced long time employees because I pay them well.the first day he introduced me to "his ******* ",who tells me 3 days later he and the 2 other men helping were Subcontractors NOT employees of *****. I never agreed or expected a Subcontractor to do the work. Now I have to pay another contractor to fix the drywall and we will have repaint.i feel ***** should cover this cost not me I already paid him to do.

    Business Response

    Date: 08/17/2023

    We are always willing to go back & fix what the customer is not happy with. If you look at our other reviews on different platforms, we are five stars. We take pride in our work & customer service is our number 1 priority. We are sorry that you were not happy with the experience. 

    Customer Answer

    Date: 08/17/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    [Provide details of why you are not satisfied with this resolution.]

    Regards,

    *******************

An Extra Hand LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.