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Business Profile

RV Repair

RV Doctor Rushville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Repair.

Complaints

This profile includes complaints for RV Doctor Rushville's headquarters and its corporate-owned locations. To view all corporate locations, see

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RV Doctor Rushville has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contacted RV DR August 2022. We are needing roof repair. We drove ****** to the shop saw ******* supposed owner and have quote within a weeks time. Our roof is exposed and was told it would be stored indoors. Weeks have gone by no response to voice mail messages we went to shop to find RV is outside and exposed to weather. Here it is 2nonths later still no resolution. Been 1 conversation that owner went to ** to deal with business I'm **. She also indicated that she was looking for employees to work in IND. Are RV is blocked in we can't even retrieve to put in storage as we do each year. Business close by I approached and was told that owner shows up periodically.This is unreal to run a business such as this. If they would have been honest we would not have taken it there to begin with.This place should be condemned.

      Business Response

      Date: 10/28/2022

       

      Please see attached.

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my ** here on April 11th for a diagnostic and repairs. I was told that I should hear from them by the end of the week. The end of the week goes by, I call and they tell me to call at the beginning of the week. I call at the beginning of the following week and I'm told to wait and they will give me a call. Two weeks go by with zero correspondence. I call and text through the first couple weeks of May, being told to wait. After a month of no progress I decide I will pick the ** up, they can continue working on getting a diagnostic and prices for parts and get back to **** call them to tell them that. I am told not to worry. They will have the diagnostic in a couple of days. A couple of days go by. No diagnostic. I decide to go in person because at this point I have lost all trust and plan on getting the ** out of there. I go in person and the doors are locked, during business hours. I go the next day. I speak with someone at the front desk and tell them I've been waiting for a diagnostic for going on two months. They tell me they have the diagnostic, they'll pull it up. Then proceed to tell me the email with the diagnostic was sent to the wrong shop and that they'll need a day to send it to me? A day goes by. No diagnostic. We receive the diagnostic May 25th. We pay for the diagnostic estimate and part costs on June 1st. The paperwork states parts will arrive 7 business days from the day we pay. On July 6th after repeated texts and messages to the business with no correspondence back we decide to go in person and get the ** back. The owner tells us they have the parts and they guess they will have to send them back. We tell them we just want a refund since nothing has been done for 12 weeks. They print a receipt which I have attached below. We contacted them 10 business days after July 5th for an update on the refund, to which they stated it would take 14 days. It is now 14 days with no refund and no pending transactions according to the bank.

      Business Response

      Date: 08/01/2022

      Good morning *******, 

      It was a pleasure speaking with you this morning , 

      Attached is the picture of the conformation of the payment / wire,

       

      If you can please attached that the time frame was because of the age of the unit which is a **** , due to the Age it took a while 

      to locate parts . & we are busy at the same time . We apprecaite you  & if you need anything else from me regarding this ,please feel free to reach out to me, 

       


      If you have any questions please feel free to email me or call me at anytime & I'll be happy to help. 

      Thank you very much for your business , we appreciate it !!

       

      Sincerely , 

       

       

      *************************

      Service Manager

      RV Doctor, Inc.

      801 ***************

      Rushville IN 46173 

    RV Doctor Rushville is NOT a BBB Accredited Business.

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