Complaints

This profile includes complaints for Ryobi Die Casting, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ryobi Die Casting, Inc. has 2 locations, listed below.

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  Ryobi Die Casting, Inc.

  525 Industrial Park Dr Shelbyville, IN 46176

• 

  Ryobi Die Casting, Inc.

  800 Mausoleum Road Shelbyville, IN 46176

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Ryobi 20 inch 13 amp RYAC200 mower in 2022 with 3 years warranty. The Series number is AL21053D160090. it showed that the mower was in 3 years warranty. The mower was broken in the earlier of 2024. I called Ryobi ************, the phone number was printed on the mower. I called more than 14 times, finally Ryobi customer service answered my call. The ********************** customer asked the serial number, and told me that my mower was made in 2021, still in 3 years warranty. Ryobi let me to send my mower to a Ryobi contract shop at ******************************************* to repair. I dropped my mower there for repair on Oct 31, 2024. However, after almost one month, I was told by the repair shop, the motor parts (************) of the mower was broken so the mower cannot run. The repair shop asked Ryobi company to ship a new motor, however, Ryobi company said, the Ryobi 20 inch 13 amp RYAC200 mower was not make anymore, so no parts available for repair. Since my mower is still in warranty, Ryobi should ship me an equal replacement mower. However, Ryobi told the repair shop, I have to had an original invoice to prove that I bough it. I didnt keep old invoice. The serial number of my ********************** mower showed that the manufacturer of the mower was made in 2021. The date of manufacturer is not the sold date, also, when I called Ryobi, the customer service of ********************** has already asked the serial number on my mower, and informed me that the mower is within 3 years warranty, why now Ryobi said no parts available, then ask for invoice?My friends repair their Ryobi mowers are all depending on serial number, why now ********************** just asked invoice from me? To refuse to pay an equal mower to me? It showed that the quality of Ryobi mower is not good, also the service of Ryobi is not good too.I request Ryobi, within 30 days, to pay me an equal mower, or pay me money back, or ship me six (6) Ryobi 40v/6h batteries, to close the case totally.

  Business Response

  Date: 02/10/2025

  
  We at Ryobi Die Casting (***), **** are sorry to hear of the trouble being had with a mower bearing our name. However, the Ryobi name is licensed to the company manufacturing the equipment. We have absolutely no input or control over the equipment including but not limited to the design, production, sales,handling of returns, or customer service.
  You may find the following website helpful: *******************************************.
  
  At the bottom of the webpage is a message stating that "RYOBI" is a trademark of Ryobi Limited and is used by ****************************** pursuant to a license granted by ********************** Limited.
  
  We do hope that you are able to find a resolution, but we are not the appropriate party to provide it.

  
  Sincerely,
  Ryobi Die Casting (***)******

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a push mower from Hone Depot in July of 2022. Ryobi has a 5 year warranty on the product. In August if 2023 the mower just started dying. Hold times at Ryobi customer service exceed 2 hours. The repair locations are 90+ miles away and are now refusing to fix Ryobi product because of the issues. Ryobi refuses to provide an adequate solution or any solution at all surrounding the 5 year warranty. Now I am forced to pickup a broken mower with nowhere to bring it or have the mower repaired. I have been working on this for 2+ months but by the quantity of the mowers at the service center this is a bigger issue. I need help.

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment and frustration with a recent purchase of a Ryobi self-propelled lawnmower, which I acquired approximately three months ago.Regrettably, I have encountered a significant issue with the lawnmower's self-propelling feature, which has ceased to function properly. Despite proper maintenance and careful usage, the lawnmower no longer self-propels as intended, making it extremely difficult and inconvenient to mow my lawn effectively.I have chosen Ryobi products in the past due to their reputation for quality and reliability, and I expected the same from this lawnmower. Unfortunately, the current state of the product has left me dissatisfied and inconvenienced.In light of the aforementioned issues and the fact that this lawnmower is still under warranty, I kindly request that you initiate a process for a full refund. I believe it is reasonable to expect a functional product, especially within the first few months of purchase. I am willing to return the lawnmower promptly and in its original condition, as per your instructions.I understand that defects can occur, but I trust that Ryobi stands by its commitment to customer satisfaction. I hope to resolve this matter amicably and promptly. Please advise on the necessary steps to initiate the refund process and provide any additional information or documentation you may require from my end.I appreciate your immediate attention to this matter and hope for a swift resolution. Thank you for your understanding and cooperation.

  Business Response

  Date: 11/27/2023

  
  We at Ryobi Die Casting (***), **** are sorry to hear of the trouble being had with a mower bearing our name. However, the Ryobi name is licensed to the company manufacturing the equipment. We have absolutely no input or control over the equipment including but not limited to the design, production, sales, handling of returns, or customer service.

  
  You may find the following website helpful: *******************************************.
  At the bottom of the webpage is a message stating that "RYOBI" is a trademark of Ryobi Limited and is used by One World pursuant to a license granted by ********************** Limited.
  
  We do hope that you are able to find a resolution, but we are not the appropriate party to provide it.

  
  Sincerely,
  Ryobi Die Casting (***), Inc

  Customer Answer

  Date: 11/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:05/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 25, 2021 I purchased the flagship model RYOBI 40V 21" DUAL BLADE SP MOWER HP Retail $799.99 on special holiday deal for $599.99. For the most part the mower did a good job but had battery issues that the company has done well handling. The mower recently has had some issues starting up with push button and engine revving later than it should with the built in assist for thick grass, a feature that typically has proven quite useful.I have recently contacted and they said it would be no issue, however I was instructed to take it to a distant shop for diagnosis and repair where it has been for several weeks now. The shop owner has communicated it would take at minimum 3 weeks to even look at it, and if parts are needed several more weeks if not months till I get it back because he has a back log of mowers that have been waiting on parts for months already. It is currently summer time when the mower is needed most and basically I may not get it back *********** fall. I appreciate the warranty Ryobi offers, and honestly have appreciation for the support I have gotten in the past, but waiting a whole season for a diagnosis and repair seems ridiculous.

  Business Response

  Date: 05/26/2023

  We at Ryobi Die Casting (***), **** are sorry to hear of the trouble being had with a mower bearing our name. However, the Ryobi name is licensed to the company manufacturing the equipment. We have absolutely no input or control over the equipment including but not limited to the design, production, sales, handling of returns, or customer service.
  You may find the following website helpful: *******************************************.
  
  At the bottom of the webpage is a message stating that "RYOBI" is a trademark of Ryobi Limited and is used by One World pursuant to a license granted by ********************** Limited.
  
  We do hope that you are able to find a resolution, but we are not the appropriate party to provide it.
  Sincerely,
  Ryobi Die Casting (***), ****

   

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/5/2021 I had purchased a ryobi table saw 10 15amp. Warranties are almost always playing part in the purchase decision. It had seemingly less power after a few uses. But still operated. Eventually the motor would just stop. It would turn on again until any resistant is applied like making a cut. So I took the saw to an authorized services in my area which is ********* on 1-31-2023 and They have been very nice. But none the less slow. They claimed that it is due to Ryobi sending the wrong parts, back orders, and shipping delays. I have been in need of the saw to make vital repairs on my home damaged in hurricane **** The warranty statement from ryobi says they will repair in reasonable time. And in any instance will repair or replace within 90 days. Its been 101 days as of 5/12/2023. And my repair is still not complete. Ryobi refuses to give me an immediate resolution. And says they have no control over the service center that they authorize to do repairs. Additionally customer service for ********************** has not been available during the hours they state via phone. When calling at 5est and they are open until 6est. So I had to use there chat platform on website, and there they chat was rudely ended on me without appropriate answer. I have retained my receipt of purchase, as well as registered the saw on their website where I also entered the serial number and provided a photo copy of my proof of purchase

  Business Response

  Date: 05/26/2023

  We at Ryobi Die Casting (***), **** are sorry to hear of the defective equipment. However, the Ryobi name is licensed to the company manufacturing the equipment. We have absolutely no input or control over the equipment including but not limited to the design, production, sales, handling of returns, or customer service.

  You may find the following website helpful:*******************************************.

  At the bottom of the webpage is a message stating that "RYOBI" is a trademark of Ryobi Limited and is used by One World pursuant to a license granted by ********************** Limited.
  There is also a customer service number. 

  We do hope that you are able to find a resolution, but we are not the appropriate party to provide it.

  Sincerely,
  Ryobi Die Casting (***), ****

  Customer Answer

  Date: 05/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I have used the website as you described above. I was told I would be contacted by the legal ***** within 48 hours  on 5/19/23. I have yet to get a call. Today is 5/30/23.

  who is the appropriate party in regards to upholding the warranty?
  
  Regards,
  
  *************************

  
  

  Business Response

  Date: 05/31/2023

  Hi ****************,

  Again, I am sorry that a product bearing the name "Ryobi" has caused you grief; however, Ryobi Die Casting (***), **** has no connection legal or otherwise with the company responsible for the product.  If I had a contact, I'd gladly provide it.

  Sincerely,

  ********