Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out last July, but I still have not received my security deposit, as promised on their move-out statement form. I contacted and visited the property several times, but I have received no response at all. The front desk puts all the responsibility away. Where is my check?There is no need to mention that the manager forgot my move-out inspection appointment the day I moved out. I had to wait for another front office member for 2 hours in the empty unit.

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into a leasing agreement for an apartment at ******************************************************************. WE have a copy of the lease attached and a copy of the ledger that we were paid up to date and in full at the vacancy of the unit. We did not receive any Security deposit refund as we should have. We left the apartment clean and in better condition than we found it.

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased an apartment from the Foundry from August, 2021 to May, 2022. After my lease expired in May 2022, I followed the required move-out protocol and verified with the office in person that my ledger was balanced.Weeks later, I received an email from the Foundry stating that I owed ~$180 in unpaid fees. When I asked what I was charged for, I was sent an itemized ledger with the majority of the fees being late fees. This was impossible as I had autopay set up on my account, as well as the fact that I confirmed that I had a zero balance when I moved out. I communicated this to the property manager, *************************************, and she sent me back a scanned revised ledger with the balance crossed out and a new total of ~$50 written in pen representing the total minus the late fees. She told me to pay this via check, which I sent to the property. I requested that ********* confirm that she recieved this as well as to confirm that this invalid late charge would not affect my credit score. She did not respond.Around two months later in July, I began to recieve calls and emails from a debt collector called ***************************** saying I owed money to the Foundry. I emailed ********* asking if she had not received the check, and she confirmed that she did. She stated that the debt collector was collecting on the late fees that she had previously stated were incorrect. This issue has been ongoing for so long that the email account that I used to contact *********, which was my student account from University, was disabled and removed from the server. Therefore I no longer have access to my email communications from *******************Since the last email, I have tried to contact the Foundry over a dozen times via email and phone call. I have left numerous messages asking for them to contact me over the past two weeks, all of which have gone unanswered. Meanwhile, the debt collector continues to call me nearly daily. Thank you for your help.

  Business Response

  Date: 08/31/2022

  To Whom It May ******************** moved out owing The Foundry a balance due that went over her deposit refund.  This was a combination of late fee and balance from utilties after move out.

  ***** did make her payment to Foundry which did not include the late fee amount.  This was later approved to be  waived and resolution to this matter was directed to ***************************** who handled the collection for us. 

  ***** was emailed the response from ***************************** releasing her from any debt collection owed The Foundry for her records.

   

  Sincerely,

  *************************************