ComplaintsforEverwise Credit Union

• Initial Complaint

  07/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They did not apply my payment that I made 2 weeks ahead of schedule to my credit card and charged me a late fee. Without the payment made to my credit card and the late fee it made the card go over it's limit. This has potential to affect my credit rating. I would not have known about their blunder if they had not called me and demanded payment that had already been made. Now they want a double payment and a late fee.

  

  Business response

  07/21/2023

  Dear BBB, 

  Attached, please find Everwise's response to ********************** complaint. We trust this will be sufficient to allow you to bring your investigation to a close, but will gladly provide any other information you may require. 

  Sincerely, 

  Legal Department

  Everwise Credit Union

  Customer response

  07/21/2023

   I am rejecting this response because: If they look into my checking account they will find where they removed the payment. What they did with the payment is at this point unknown to me.They have access to all my accounts and should be able to ************ I will have to go to Everwise get copies of my statements from them and then give it back to them. This is nothing more than a stall tactic to make me pay a payment to Teachers Credit Union and Everwise in the same month.   My payment was made 06-17-2023 transition number ****** $300.00  was removed from my account for ********************** card due date of 06/28/2023
  
  
  

  

  Business response

  08/01/2023

  Dear BBB, 

  Attached, please find our response to the Member's response. We believe this will be sufficient to bring your investigation to a close. 

  Sincerely, 

  Everwise Credit Union

• Initial Complaint

  06/29/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I paid off my Auto Loan 5/4/2023. The loan department was supposed to sign the release of lein on my Title and mail it. When I did not receive it within a Month, I called a ************* on 6/2/23 and talked to a **** Svc Rep (the ********** does not take calls). ******* advised me that they had not mailed my Title, but would that day. I called again 6/23/23 after still not receiving the Title and found out that they had mailed the Title to my previous address. I have lived at my current address over 5 years and the bank has had my current address since I moved. Instead of looking at their records to confirm my current address, they mailed the Title to the address on the Title. In fact, I have been receiving regular monthly bank statements and other correspondence at my current address.I called again today 6/27 to find out if the Title had been returned in the mail. It has not as far as I can tell from 3rd party conversation with a CSR speaking to the loan department.I am at risk of having someone else in possession of my Title, and potentially trying to take ownership of my vehicle.The *************** or a Supervisor of Teachers Credit Union, now known as Everwise Credit Union has not contacted me to help resolve this. I am left on my own to go to the *** and request a Duplicate Title and pay the fees. I realized today that when I do request this Duplicate Title, I still have to receive a signed release for the Title from ***/*********.***/********* needs to change their process to ensure Titles are mailed to the current address on file for customers. A Supervisor or someone from that department should have talked to me when I requested to help resolve the issue.

  

  Business response

  07/11/2023

  Dear BBB, 

  Attached, please find Everwise's response regarding this matter. We believe this will be sufficient to allow you to close your investigation but will provide any additional information you request.

  Sincerely, 

  Everwise Credit Union Legal Department

  Customer response

  09/05/2023

  From: *********************** <*****************> 
  Sent: Friday, September 1, 2023 7:31 PM
  To: Info@ mailbox <***********************************************>
  Subject: Re: 20252514
  
  I received satisfactory response from Everwise Credit Union to close my complaint with them.
  
  Thank You,
  
  ***********************
  7007 *****************************
  ***********, ** 47805
  *****************
  
  Sent from Yahoo Mail on Android
  

  
  

• Initial Complaint

  12/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Teachers Credit Union implemented a new log-in process for their users. This broke at least one fairly important 3rd party financial log-in service (*****). Since the first part of Oct I have been unable to use any financial services that use this service to transfer funds to or from my main ****************** at ***. I have contacted ****** services several times, initially they had a team working on it, then they didn't have an update but suggested having my other accounts enter the information needed manually (they do not have a process for this), and their latest response to my inquiry was a canned "Thank you for your feedback" response.

  

  Business response

  01/05/2023

  Dear BBB, 

  Attached, please find a copy of ***'s response to the Member's complaint. We trust that this will be sufficient to bring your investigation to a close, but will gladly provide any additional information that you may need. 

  Sincerely, 

   

  TCU Legal Department

  Customer response

  01/10/2023

   I am rejecting this response because:
  
  
  I have contacted the financial service that I was using ***** with as suggested by ***. There is not any method that the consumer, at least for the financial service I was using this service with, to connect using routing and account numbers. This had to be done by the customer service agent that I talked with.

  I now have the capability to transfer to and from this specific account. The issue becomes that this does NOT have the same level of functionality as I had before, which I feel is where *** did not due their due diligence upon altering their back-end, and this was not communicated in any meaningful way to the consumer.

  The functions that I had while using the ***** systems was that my 3rd party financial service could monitor for deposits, and ask questions to me about them and based upon my responses transfer funds from my *** account to this 3rd party financial service. My 3rd party service no longer has the transparency to do this.
  

  

  Business response

  01/24/2023

  Dear BBB, 

   

  Attached, please find ***'s response to ******************** response. We believe this will be sufficient to bring this matter to a close. 

   

  Sincerely, 

   

  TCU Legal Department

• Initial Complaint

  08/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Monday August 1, 2022 I used the drive -up ATM and deposited $500.00 into the **** The machine shut down(blanked out) and was unable to complete transaction. The manager spoke with me and stated because I bank with Navy Federal( out of state) bank I would have to wait until the Brinks truck come to count funds and any overage would be inspected to determine my funds. I call my bank Navy Federal and filed a ATM affidavit/ incident report. *** told me they would call to update me. I called on Tuesday and was informed my card was found, yet no one called me to tell me when it was found, but no funds reimbursed yet. Now they are saying they have to wait to have *********** to contact them via mail or call to tell amount funds discrepancy, yet again they did not call me I had to call and haven't heard any updates at all or any communications from the bank regarding this matter. I need my money back. Their machine malfunctioned, but now I am suffering because of it

  

  Business response

  08/18/2022

  Dear BBB, 

   

  Attached, please find ***'s response to the consumer's complaint. We trust that this will be sufficient to bring this matter to a close, but will answer any additional questions you may have. 

  
  Sincerely, 

   

  **********************************, Esq.

  Assistant General Counsel

  Teachers Credit Union

  Customer response

  08/19/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  10/26/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had an $11,000 *************** Certificate of Deposit with Teachers Credit Union (TCU) which matured on or about 10/8/2021 (account #*******). My intent was to rollover the proceeds from this account to a different banking institution (NFS - ****************** Services). The appropriate documentation was completed to facilitate the direct rollover. TCU issued a cashiers check for the balance made payable to MFS instead of NFS. NFS received the check but was unable to process it due to the typo in the payee name (MFS instead of NFS). We do not know where the check is at this point. So, on 10/18 I requested that TCU stop payment on the missing erroneous check and reissue the check to the correct payee. I wasted half a day on the phone trying to get this resolved, only to be told that a manager would call me back. No one ever returned my call. On 10/25/2021, I again wasted more than half a day on phone calls and long wait times to try and get this resolved, to no avail. The last person I spoke with indicated the same thing, that they cannot reissue the check until they receive the original one back. But, as I've stated to them before, it is unknown where the original check is at this point. I insisted on speaking with a manager since it was TCU's error that resulted in the check being issued to the wrong payee in the first place. ***** (a manager) was supposed to call me right back, but never did. It has now been nearly three weeks that my $11,000 has been unaccounted for, in limbo and remains uninvested. This is totally unacceptable.

  

  Business response

  11/04/2021

  Dear BBB, 

   

  Attached, please find our response to the ********* complaint. We trust that this will resolve the matter and allow you to close this file, but we are happy to provide any additional information needed.

   

  Sincerely, 

   

  TCU Legal Department

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩